Cannot deactivate Captivate License offline

We have a volumen license for Captivate 6 in our company. Due to the security settings in our laptops Captivate cannot connect to the internet so we used the off-line process to activate the license in one of our laptops. Now we want to release it and deactivate it, in this laptop, but the Help>Deactivate option appears shadowed.
The Adobe Application Manager also fails connecting to the internet, although it can be updated.
How can we proceed? We haven't found any reference in the forum or anywhere else.
BR,

Hello,
Welcome to Adobe Forums.
Please uninstall Adobe Captivate 6.0 from this computer and if you have remaining number of seats for your Captivate 6.0 license, then you can install it on the other computer
If you have any queries or issue, please call Adobe Suppport or Email us on [email protected]
Thanks,
Vikram

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I doubt the license is affecting the performance - it might be a case of the software being too old for the machine.
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For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
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http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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Will you please provide a specific telephone number or chat link? I seem to be in a loop, that gets me back to the same place:
I click on your above link ...
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Hi Sean,
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license activate ivr sessions
To activate the license for IVR sessions, use the license activate ivr sessions command in Cisco Unity Express EXEC mode. Using the no form of this command sets the usage to zero and disables the feature.
license activate ivr sessions numeric string
no license activate ivr sessions numeric string
Syntax Description
numeric string
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Command Default
None.
Command Modes
Cisco Unity Express EXEC
Command History
Cisco Unity Express Version Modification
7.1
This command was introduced.
Usage Guidelines
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Examples
The following example shows how to activate the license for IVR sessions:
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Have you thought about firing off an email to;
[email protected]
to see what advice they can give you on this topic?
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"Everything is broken" - Bob Dylan

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Hi there
I think this may depend on the version of Captivate 2 you have. What I mean by that is there is sometimes something like volume licensing at play.
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Best Regards.

Please god . deactivate this product. Your troubleshooters dont work, cannot deactivate. I am using RETAIL, adobe acrobat xi.Connected to internet. On for over 20 min. Open to deactivate greyed out. Windows 7 x64 pro. This crap makes people want to use fr

Please god . deactivate this product. Your troubleshooters dont work, cannot deactivate. I am using RETAIL, adobe acrobat xi.Connected to internet. On for over 20 min. Open to deactivate greyed out. Windows 7 x64 pro. This crap makes people want to use fraud. I just want it OFF do i can USE it on another COMPUTER.
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Hi Terry,
I have checked the serial number and found that you have sufficient activation count left to install it on 2 computers.
Please uninstall the software and activate it on the other machine. In case of issues please let me know and I will help you.
Here is my direct email: [email protected]
Chat Support email:
http://helpx.adobe.com/x-productkb/global/service1.html
Regards,
Rave

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