Cannot get details for a SLED+SP1 workstation

Hello everybody.
Using ZAM 7.50.0023 IR 10.
I have licenses for both Windows and Linux workstations.
No firewall is operating/in use between the ZAM server and the Linux box.
I installed the ZAM client on the SLED10+SP1 box without problems and the
client is running as root user; port 7461 on the client is in LISTEN state:
COMMAND PID USER FD TYPE DEVICE SIZE NODE NAME
tscclient 10008 root 3u IPv4 3093188 TCP *:7461 (LISTEN)
The client gets detected by the Network Discovery task but I'm unable to get
more details from the client, even if I force a scan either using the manager
or the WEB console.
Here's what reported when running in "diagnostic" mode:
04/07/08 13:15:20 - Collection Client initialized
04/07/08 13:15:20 - /usr/local/zam/bin/tscclient
04/07/08 13:15:20 - pid: 10008 uid: 0 euid: 0
04/07/08 13:15:20 - Client Version 7.50.0013 built Apr 10 2007 14:45:11.
04/07/08 13:15:20 - Options= First:0, Port:0, Online:0, Svc:0, SN:0
04/07/08 13:15:20 - EstablishOperatingMode
04/07/08 13:15:20 - running in Normal mode
04/07/08 13:15:20 - Changing to Idle Mode
04/07/08 13:15:20 - Executing '/usr/local/zam/sysinfo/bin/sysinfo -format
report -version > siver.dat', rc: 0, pid: 10010
04/07/08 13:15:20 - Waiting for 10010...
04/07/08 13:15:25 - read SysInfo Version 6.0.1 (H5)
Binary Build Information:
Build Number: 2006
04/07/08 13:15:25 - sysinfo reports version: 6.0.1
04/07/08 13:15:25 - client getting connection info.
04/07/08 13:15:25 - conninfo - lang: 1, plat: 6, cfgid:
04/07/08 13:15:25 - conninfo - cname: rzini, uname: , LANadd: 005004485B85, sn:
04/07/08 13:15:25 - conninfo - oid: 21750882-023F-11DD-B706-005004485B85
04/07/08 13:15:25 - CreateListener: port=7461; inbox=/usr/local/zam/bin/InboxCC
04/07/08 13:15:25 - CWinsockMsgServer::SetLocalHostInfo() completed.
04/07/08 13:15:26 - CCollectionServer::SetRemoteHostInfo:
00000000-0000-0000-0000-000000000000 - fred-zam - 7460
04/07/08 13:15:26 - ConnectForScanMode to fred-zam (XXX.XXX.XXX.XXX)
04/07/08 13:15:26 - 29xID: LAN addr: 005004485B85
04/07/08 13:15:26 - Connected to fred-zam
04/07/08 13:15:26 -
04/07/08 13:15:26 -
04/07/08 13:15:26 - initial connect state: 1
04/07/08 13:15:26 - Received RequestForCatalog
04/07/08 13:15:27 - Sent Catalog
Please notice the above (XXX.XXX.XXX.XXX) IP address has been changed as not
to reveal the address of the ZAM server.
I can telnet to port 7461 from the ZAM server to the client without problems.
I tried by defining a Collection Set in several ways:
.. LAN Address = <MAC address of the client>
.. Asset-Type = Unix/Linux
but unsuccessfully.
From the Manager, I can perform a Query for "Inventory Type = UNIX
Workstation" and the client gets reported but again I don't have additional
info available.
The the row reporting the client box, I can force a "Scan now" but I do not
see evidences of the scan in progress.
"netstat -an" does not report any connections to the IP of the client box.
Thanks,
Rob

Does your Collection Server event log show any indication that the Client in question has connected to it, or has asked for a scan? Even more, has that Client scanned by this time and this issue become moot?
I've observed that sometimes a freshly restarted Client won't scan until it's gone through at least one checkin cycle.
What's your Client checkin interval? That should be in the Collection Server's "Advanced" tab (in the Manager).
-- Tim --
Originally Posted by Rob
Hello everybody.
Using ZAM 7.50.0023 IR 10.
I have licenses for both Windows and Linux workstations.
No firewall is operating/in use between the ZAM server and the Linux box.
I installed the ZAM client on the SLED10+SP1 box without problems and the
client is running as root user; port 7461 on the client is in LISTEN state:
COMMAND PID USER FD TYPE DEVICE SIZE NODE NAME
tscclient 10008 root 3u IPv4 3093188 TCP *:7461 (LISTEN)
The client gets detected by the Network Discovery task but I'm unable to get
more details from the client, even if I force a scan either using the manager
or the WEB console.
Here's what reported when running in "diagnostic" mode:
04/07/08 13:15:20 - Collection Client initialized
04/07/08 13:15:20 - /usr/local/zam/bin/tscclient
04/07/08 13:15:20 - pid: 10008 uid: 0 euid: 0
04/07/08 13:15:20 - Client Version 7.50.0013 built Apr 10 2007 14:45:11.
04/07/08 13:15:20 - Options= First:0, Port:0, Online:0, Svc:0, SN:0
04/07/08 13:15:20 - EstablishOperatingMode
04/07/08 13:15:20 - running in Normal mode
04/07/08 13:15:20 - Changing to Idle Mode
04/07/08 13:15:20 - Executing '/usr/local/zam/sysinfo/bin/sysinfo -format
report -version > siver.dat', rc: 0, pid: 10010
04/07/08 13:15:20 - Waiting for 10010...
04/07/08 13:15:25 - read SysInfo Version 6.0.1 (H5)
Binary Build Information:
Build Number: 2006
04/07/08 13:15:25 - sysinfo reports version: 6.0.1
04/07/08 13:15:25 - client getting connection info.
04/07/08 13:15:25 - conninfo - lang: 1, plat: 6, cfgid:
04/07/08 13:15:25 - conninfo - cname: rzini, uname: , LANadd: 005004485B85, sn:
04/07/08 13:15:25 - conninfo - oid: 21750882-023F-11DD-B706-005004485B85
04/07/08 13:15:25 - CreateListener: port=7461; inbox=/usr/local/zam/bin/InboxCC
04/07/08 13:15:25 - CWinsockMsgServer::SetLocalHostInfo() completed.
04/07/08 13:15:26 - CCollectionServer::SetRemoteHostInfo:
00000000-0000-0000-0000-000000000000 - fred-zam - 7460
04/07/08 13:15:26 - ConnectForScanMode to fred-zam (XXX.XXX.XXX.XXX)
04/07/08 13:15:26 - 29xID: LAN addr: 005004485B85
04/07/08 13:15:26 - Connected to fred-zam
04/07/08 13:15:26 -
04/07/08 13:15:26 -
04/07/08 13:15:26 - initial connect state: 1
04/07/08 13:15:26 - Received RequestForCatalog
04/07/08 13:15:27 - Sent Catalog
Please notice the above (XXX.XXX.XXX.XXX) IP address has been changed as not
to reveal the address of the ZAM server.
I can telnet to port 7461 from the ZAM server to the client without problems.
I tried by defining a Collection Set in several ways:
.. LAN Address = <MAC address of the client>
.. Asset-Type = Unix/Linux
but unsuccessfully.
From the Manager, I can perform a Query for "Inventory Type = UNIX
Workstation" and the client gets reported but again I don't have additional
info available.
The the row reporting the client box, I can force a "Scan now" but I do not
see evidences of the scan in progress.
"netstat -an" does not report any connections to the IP of the client box.
Thanks,
Rob

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