Cannot get link for contact to work.  Rescue email address is no longer valid and I cannot remember my security questions to update it

I cannot make any more iTunes or Apps purchases because I cannot remember my security questions.  I have read online that you cannot update rescue email address (mine is no longer valid) until you answer the security questions.  I have clicked on the link for support on account management but it never opens.  I am very upset because all I am needing to do is make purchases.  Any ideas or numbers or actual links you can post in response is appreciated.

Click here and find the phone number for your country.
(78231)

Similar Messages

  • HT5312 My rescue email address is no longer valid and I can't remember my security questions answers.  How can I reset my security information

    I have money in my Itunes account, but have forgotten the answers to my security questions.
    The rescue email address that was linked to my account is no longer valid and I can't access it any more.
    How do I re-set my security questions and rescue email so I can purchase itemsvia my iTunes account?
    Help?

    You will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use.

  • I need to change the security questions/answers in my Appleid, but my rescue email address is no longer valid and I can't change it.

    Help me change my security questions. 

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102456)

  • HT5622 Rescue email address is no longer valid, but I cannot see where to alter this

    Rescue email address is no longer valid, but I cannot see where to alter this

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I cannot access the icloud as the email address is no longer valid and i do not recall the password.

    Accessing icloud when email address is no longer valid and password is not recalled.

    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

  • HT5312 Rescue email address is no longer valid!

    I need to reset my security questions, but my rescue email address (I had with my university) has been deleted and I cannot remember the answers to my questions.

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94566)

  • My rescue email address does no longer exist and i forgot my security questions

    help

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95660)

  • I cannot play some songs on itunes, I get a prompt for an old email address which not longer exists and I don't know the password.  HOw can I get them authorized to my new email address and password?

    I cannot play some songs on itunes, I get a prompt for an old email address which no longer exists and I don't remember the password.  How can I get these tunes transferred to my new email address and password?

    In one of the help pages for managing your Apple ID (http://support.apple.com/kb/HE40), it shows two separate sections, one for Apple ID and one for Primary Email address. When I go to manage my Apple ID, I see only a single section for both. Can the two be 'separated', especially when you face the situation of having to discontinue your email address for some reason?
    I also noticed that when navigating to Apple ID Support Communities, it shows my nickname 'dishdy'. How and when did I insert this? In the current sequence for creating an Apple ID I don't see this. In my current profile I don't see this.
    In any case, I have freed myself from my previous Apple ID (@artemis.it) on my iPhone.
    Thanks for your help.

  • How do you change your rescue email address if it's wrong and you need to update your security questions for your Apple I'D?

    When downloading apps I am asked for my apple ID which works but I can't get past the security questions. Then when I ask to reset the questions it sends an email to a rescue email address that no longer exists. Does anybody know where I can reset this email address?

    On your computer or safari on your iOS device navigate to:
              For Canada - https://appleid.apple.com/ca.
              For United States - https://appleid.apple.com/us/.
    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 
    Also see this article - http://support.apple.com/kb/HT5312. 
    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753.  Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

  • TS1277 I cannot remember my security question answer to authorize my new computer.  Need help to get past this.

    I cannot remember my security question answers to authorize my new computer.  Need help to establish new ones or find the answers to the originals.
    Thanks for any help on this.

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (76299)

  • I've forgotten my security questions and my rescue email address is no longer available due to the address is many uears ago, what can I do for purchasing in itunes store?

    I've forgotten my security questions and my rescue email address is no longer available due to the address is many uears ago, what can I do for purchasing in itunes store?

    You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT5312 My rescue email address is no longer used, I can't get any emails from apple about my security questions. What shall I do?

    My rescue email address is no longer used, I can't get any emails from apple about my security questions. What shall I do?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104597)

  • When printing a list in Address Book, how can I select more than the default Attributes and keep them selected when I print again? I want to print ALL information for contacts so I have email address, notes, phone, company, title, etc all on one page.

    When printing a list in Address Book, how can I select more than the default Attributes and keep them selected when I print again? I want to print ALL information for contacts so I have email address, notes, phone, company, title, etc all on one page. I don't want to have to check off an additional 5 or 6 attributes each time I print out contact information. Is there a way to change the default setting for printing lists, so it is not just "phone," "photo," and "job title?"

    I have a user who wants to do this same thing. I did not find any way either to default the attributes to anything other than what you see the first time. Seems like such a trivial thing, hard to believe they do not allow it. I did find a program for this called iDress but I can't seem to download it from any links on the Internet. Not sure if it is free or not, but it was recommended by a link on the Mac support site.

  • TS1672 I want to sync the 2 apple ids from my touch and ipad.  One of my email addresses is no longer valid but I cannot seem to change it.  Help

    hi, I have 2 apple IDs one for a touch and one for an ipad.  I would like to merge the two together but the first ID is connected to an email address I no longer use and cannot access.  Does anyone know how I can do this.  I get messages on my touch showing my old email address which I cannot alter.

    Try changing the password by using the security question answer vice respoonding to an email. See:
    http://support.apple.com/kb/HE36
    When you can access the account yu can then change the email adddress.
    I no longer have an email address that was also my Apple ID. Can I still use the email address as my Apple ID?
    Apple recommends you change your Apple ID to your current, working email address. This will not create another Apple ID, it will only change it to your working email address. See How to change the name you use for your Apple ID if you'd like more information.
    Note: @mac.com and @me.com Apple IDs can not be renamed.  If you no longer use the .mac or .me email address be sure to add your valid email address as an additional email address.
    I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?
    Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.
    If you are wondering how using multiple Apple IDs relate to iCloud, see Apple IDs and iCloud.
    If problems, contact iTunes.
    Apple - Support - iTunes - Contact Us

  • This email cannot be delivered to user@domain because the email address is no longer valid

    We have Exchange 2010 and Office 2010 clients. All of our users are experiencing problems when trying to send e-mails to a customer domain. After typing the email address in, a message immediately appears saying: This email cannot be delivered to
    user@domain because the email address is no longer valid. If we proceed and send the message anyway, we get the NDR shown below. I have tested from a Hotmail account and the recipient is receiving those mails
    fine, the problem is for any user at the recipients domain and from any user at our domain, I have tried using OWA and the same problem so I know it is not the cache. Does any one have any ideas as I have been pulling my hair out  ! Thanks.
    Delivery has failed to these recipients or groups:
    [email protected]
    The email address that you entered couldn't be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk.
    Diagnostic information for administrators:
    Generating server:
    xxx-sbs.xxx.local
    [email protected]
    #550 5.1.1 RESOLVER.ADR.RecipNotFound; not found ##
    Original message headers:
    Received: from
    xxx-sbs.xxx.local ([fe80::4bbd:1665:5716:1dae]) by
     xxx-sbs.xxx.local ([fe80::4bbd:1665:5716:1dae%10]) with mapi id
     14.02.0387.000; Wed, 14 May 2014 15:35:42 +0100
    Content-Type: application/ms-tnef; name="winmail.dat"
    Content-Transfer-Encoding: binary
    From: SENDE (SENDER EMAIL ADDRESS)
    To: "RECIPIENT EMAIL ADDRESS
    Subject: SCAN ATTACHED
    Thread-Topic: SCAN ATTACHED
    Thread-Index: Ac9vgcUbgbouRWzgTjS5UqGhPHduZQ==
    Date: Wed, 14 May 2014 15:35:41 +0100
    Message-ID: <F645248CCF819B4FA674E2F35CC71EE602ADF254@ xxx-sbs.xxx.local>
    Accept-Language: en-GB, en-US
    Content-Language: en-US
    X-MS-Has-Attach: yes
    X-MS-TNEF-Correlator: <[email protected]>
    MIME-Version: 1.0
    X-Originating-IP: [192.168.16.20]
     

    Hi,
    Do you mean your domain users can’t send messages to a specific domain? And users can send other external domain messages well? Also check whether you can receive external messages or not.
    Please check whether this destination domain is listed in the accepted domain of your Exchange server(EMC > Organization Configuration > Hub Transport > Accepted Domains). If it is, please remove it from the list. Additionally, since the issue happens
    to all domain users, I suggest we can collect any logs in your Exchange server to ask a question in Microsoft Exchange Server forum for more professional suggestions:
    http://social.technet.microsoft.com/Forums/en-US/home?forum=exchange2010
    Regards,
    Winnie Liang
    TechNet Community Support

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