Cannot log in to Mobile Manager after abnormal shutdown (issue & solution)

After an abnormal shutdown of database, an attempt to log in to Mobile Manager as Administrator fails with the error "Please verify your username, password and try again!"
I had a power outage in our office and our development server shut down abruptly as a result. When power was restored, the database, listener and GlassFish Server started up automatically (init.d and rc.d), but when I attempt to log in as Administrator using Mobile Manager, I get an error "Please verify your username, password and try again!". I did some research and after some trial and error, figured out that the services must be started in this order (this may not be guaranteed in automatic startup scripts?):
1. Oracle Listener
2. Oracle Database
3. Oracle GlassFish Server with Domain
If you are seeing this error, please try the following:
1. Shutdown Glassfish domain
./asadmin stop-domain <domain>
2. Shutdown Oracle database
SQL> SHUTDOWN IMMEDIATE
3. Shutdown Listener
$ lsnrctl stop
and restart in this order
1. Oracle Listener
lsnrctl start
2. Oracle database
SQL> STARTUP
3. GlassFish domain
./asadmin start-domain <domain>
This should work!
My environment:
Redhat Enterprise Linux 5.4 with JDK 1.6
Oracle Database 11g Enterprise Edition 11.1.0.1.0
Oracle GlassFish Server 3.1.2
Oracle Database Mobile Server 11.1.0 for 64-bit Linux

Hi mario,
FYI
This issue can occurs when the primary and secondary Cisco ISE nodes' database are out of sync. For out of sync issues, which most likely are due to time changes or NTP sync issues, you must correct the system time and perform a manual sync up through the UI.
•For certificate expiry issues, you must install a valid certificate and perform a manual sync up through the UI.
•For a node that has been down for more than six hours, you must restart the node, check for connectivity issues, and perform a manual sync up through the UI.
For more information regarding this issue, please go through this link:
http://www.cisco.com/c/en/us/td/docs/security/ise/1-2/troubleshooting_guide/ise_tsg.html#wp192802

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paysoftsip wrote:
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