Cannot Modify Arcserve Job - 'Failure to login to the Agent'

Could not modify ARCserve Job, Received Failed to login to the Agent, even though the user and password were correct.
ARCserve running on a NW5 server, NWAgents running on NW6.5 servers.
ARCserve Manager running on an XP workstation
Each time I attempted to modify an ARCserve Job on my XP workstation, I was able to see files on the NW5 server (where ARCserve resides), but could not open any volumes on any remote servers where NWAgents were running. ARCserve Manager shows IP address of 0.0.0.0 for the remote servers.
Here is the solution to the problem.
I lost my initial writeup and this is done from memory.
To get this to work, I did the following:
1) Make sure the HOSTS file on the ARCserve server contains the IP addresses of all of the servers as well as the IP addresses of the workstation where ARCserve Manager runs.
2) Make sure the HOSTS file on the workstation contains the addresses of the servers.
3) Run Regedit. All entries are in the following HKEY_LOCAL_MACHINE\Software\Computer Associates\BrightStorARCserve\Backup\Base.
4) Under ASmgr\AgentNodeAddress\IPAddress - modify/add the following values:
a) \\< RemoteServer1> <IP Address of Remote Server 1>
b) \\< RemoteServer2> <IP Address of Remote Server 2>
c) <ARCserve Server> <IP Address of ARCserve Server>
I had to add the IPAddress key and I also remove the SPXAddress key.
5) Under ASmgr\ClientAgent Node Address\NETWARE Agent - modify/add the following values:
a) <IP address of remote server 1> <RemoteServer1>*0
b) <IP address of remote server2> <RemoteServer2>*0
Substitute <fields> with your values for your servers. The capitalization of the registry entries may not be correct, as well as whether there are blanks or not in the key fields. But you will get the idea.
When I completed this, I was able to see good IP addresses for my NWAgent servers instead of the 0.0.0.0. And I was able to expand the volumes and see all of the files. And I was able to modify the jobs to add additional files.

What version of ARCserve are you using?
What version is the Agents on the Servers?
What version of the Agent is on the Workstation?
Check the Agent log for any error messages.
Reboot the workstation and try logging in with an account with 'admin' privileges.
Also have you tried the latest Service Packs for your version of ARCserve?
Leroy Joseph
Visual Click Software
(eDirectory Management and Reporting)
eDirectory Management | DSRAZOR for eDirectory

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<li><a href="/newsite/calendar.html">Calendar</a></li>
<li><a href="/newsite/news.html">Blog/News</a></li>
<li><a href="/newsite/links.html">Links</a></li>
<li><a href="/newsite/contact.html">Contact Us</a></li>
</ul>
<br />
<form action="https://www.paypal.com/cgi-bin/webscr" method="post">
<span class="lefttext">
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="8567201">
<input type="image" src="https://www.paypal.com/en_US/i/btn/btn_donate_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!" />
<img alt="" border="0" src="https://www.paypal.com/en_US/i/scr/pixel.gif" width="1" height="1">
</img></input></input>
</span>
</form>
<span class="lefttext"><br />
</span>
<center>
<span class="lefttext"><a href="http://www.facebook.com/pages/Santa-Fe-NM/Hondo-Volunteer-Fire-Department/74284233488" target="_blank" class="lefttext">Hondo VFD on Facebook</a></span>
</center>
</div>
<div id="sidebar2">
    <p>Call Statistics for November</p>
<table width="90%" border="0" cellspacing="0" cellpadding="0">
<tr>
    <td width="60%">EMS Calls</td>
    <td width="40%">##</td>
</tr>
<tr>
    <td>Fire Calls</td>
    <td>##</td>
</tr>
<tr>
    <td>Other Calls</td>
    <td>##</td>
</tr>
</table>
<hr />
    <div id="cse" style="width:100%;">Loading</div>
<script src="http://www.google.com/jsapi" type="text/javascript"></script>
<script type="text/javascript">
google.load('search', '1');
google.setOnLoadCallback(function(){
    new google.search.CustomSearchControl().draw('cse');
}, true);
</script>
     
</div>

<div id="mainContent">
<div class="top"></div><div class="wrap">
    <table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
    <td height="47" class="h2">Members Only Login</td>
</tr>
<tr>
    <td><form id="login" name="login" method="POST" action="<?php echo $loginFormAction; ?>">
    <table width="40%" border="0" cellspacing="0" cellpadding="0">
<tr>
    <td width="31%">Username:</td>
    <td width="69%"><input name="username" type="text" /></td>
</tr>
<tr>
    <td>Password</td>
    <td><input name="password" type="password" /></td>
</tr>
</table>
<input name="Submit" type="submit" />
    </form></td>
</tr>
</table>

</div>
<div class="bottom"></div>
</div>
      <br class="clearfloat" />
<div id="footer">
    <p align="center">© Copyright 2009 Hondo Volunteer Fire Department | <a href="mailto:[email protected]">Contact Us</a><a href="http://www.legalhelpers.com/chapter-13-bankruptcy/chapter13.html"></a><br />Hosting provided by <a href="http://studiox.com/" target="_blank">Studio X</a></p>
</div>
</div>
<script type="text/javascript">

</script>
</body>
</html>
Here is the code from my registration page:
<?php virtual('/newsite/Connections/hondovfd.php'); ?>
<?php
if (!function_exists("GetSQLValueString")) {
function GetSQLValueString($theValue, $theType, $theDefinedValue = "", $theNotDefinedValue = "")
if (PHP_VERSION < 6) {
    $theValue = get_magic_quotes_gpc() ? stripslashes($theValue) : $theValue;
$theValue = function_exists("mysql_real_escape_string") ? mysql_real_escape_string($theValue) : mysql_escape_string($theValue);
switch ($theType) {
    case "text":
      $theValue = ($theValue != "") ? "'" . $theValue . "'" : "NULL";
      break;
    case "long":
    case "int":
      $theValue = ($theValue != "") ? intval($theValue) : "NULL";
      break;
    case "double":
      $theValue = ($theValue != "") ? doubleval($theValue) : "NULL";
      break;
    case "date":
      $theValue = ($theValue != "") ? "'" . $theValue . "'" : "NULL";
      break;
    case "defined":
      $theValue = ($theValue != "") ? $theDefinedValue : $theNotDefinedValue;
      break;
return $theValue;
// *** Redirect if username exists
$MM_flag="MM_insert";
if (isset($_POST[$MM_flag])) {
$MM_dupKeyRedirect="/newsite/registerinvalidusername.html";
$loginUsername = $_POST['username'];
$LoginRS__query = sprintf("SELECT username FROM login WHERE username=%s", GetSQLValueString($loginUsername, "text"));
mysql_select_db($database_hondovfd, $hondovfd);
$LoginRS=mysql_query($LoginRS__query, $hondovfd) or die(mysql_error());
$loginFoundUser = mysql_num_rows($LoginRS);
//if there is a row in the database, the username was found - can not add the requested username
if($loginFoundUser){
    $MM_qsChar = "?";
    //append the username to the redirect page
    if (substr_count($MM_dupKeyRedirect,"?") >=1) $MM_qsChar = "&";
    $MM_dupKeyRedirect = $MM_dupKeyRedirect . $MM_qsChar ."requsername=".$loginUsername;
    header ("Location: $MM_dupKeyRedirect");
    exit;
$editFormAction = $_SERVER['PHP_SELF'];
if (isset($_SERVER['QUERY_STRING'])) {
$editFormAction .= "?" . htmlentities($_SERVER['QUERY_STRING']);
if ((isset($_POST["MM_insert"])) && ($_POST["MM_insert"] == "form1")) {
$insertSQL = sprintf("INSERT INTO login (username, password, email, name) VALUES (%s, %s, %s, %s)",
                       GetSQLValueString($_POST['username'], "text"),
                       GetSQLValueString($_POST['password'], "text"),
                       GetSQLValueString($_POST['email'], "text"),
                       GetSQLValueString($_POST['name'], "text"));
mysql_select_db($database_hondovfd, $hondovfd);
$Result1 = mysql_query($insertSQL, $hondovfd) or die(mysql_error());
$insertGoTo = "/newsite/registersuccess.html";
if (isset($_SERVER['QUERY_STRING'])) {
    $insertGoTo .= (strpos($insertGoTo, '?')) ? "&" : "?";
    $insertGoTo .= $_SERVER['QUERY_STRING'];
header(sprintf("Location: %s", $insertGoTo));
if ((isset($_POST["MM_insert"])) && ($_POST["MM_insert"] == "form1")) {
$insertSQL = sprintf("INSERT INTO login (username, password, email, name) VALUES (%s, %s, %s, %s)",
                       GetSQLValueString($_POST['username'], "text"),
                       GetSQLValueString($_POST['password'], "text"),
                       GetSQLValueString($_POST['email'], "text"),
                       GetSQLValueString($_POST['name'], "text"));
mysql_select_db($database_hondovfd, $hondovfd);
$Result1 = mysql_query($insertSQL, $hondovfd) or die(mysql_error());
$insertGoTo = "/newsite/registersuccess.html";
if (isset($_SERVER['QUERY_STRING'])) {
    $insertGoTo .= (strpos($insertGoTo, '?')) ? "&" : "?";
    $insertGoTo .= $_SERVER['QUERY_STRING'];
header(sprintf("Location:", $insertGoTo));
?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />

<title>Register</title>

<meta name="description" content="Hondo Fire and Rescue serves the Arroyo Hondo and Canada Village areas of Santa Fe County, NM." />
<meta name="keywords" content="hondo, hondo fire, hondo vfd, hondo fire department, santa fe county fire department, santa fe county, volunteer fire department, hondo volunteer fire department" />
<link href="stylesheet.css" type="text/css" rel="stylesheet" />

<script src="SpryAssets/SpryMenuBar.js" type="text/javascript"></script>
<link href="SpryAssets/SpryMenuBarVertical.css" rel="stylesheet" type="text/css" />
</head>
<body class="thrColLiqHdr">
<div id="container">
<div id="header"></div>
<div id="sidebar1">
<h3>Navigation : </h3>
<ul id="MenuBar1" class="MenuBarVertical">
<li><a href="/newsite/index.html">Home</a></li>
<li><a href="/newsite/support.html">Support Hondo</a></li>
<li><a class="MenuBarItemSubmenu" href="#">Information Menu</a>
    <ul>
      <li><a href="/newsite/people.html">Our People</a></li>
      <li><a href="http://www.google.com/maps/ms?ie=UTF8&hl=en&msa=0&msid=101620713606637979698.00045b6ead4ab4ea70b78&z=11" target="_blank">Response Area</a></li>
      <li><a href="/newsite/medical.html">Medical</a></li>
      <li><a href="/newsite/apparatus.html">Apparatus</a></li>
      <li><a href="/newsite/training.html">Training</a></li>
      <li><a href="/newsite/volunteer.html">Volunteer</a></li>
      <li><a href="/newsite/statistics.html">Statistics</a></li>
      <li><a href="/newsite/patchtrading.html">Patch Trading</a></li>
    </ul>
</li>
<li><a href="#">Photo Gallery</a></li>
<li><a href="/newsite/calendar.html">Calendar</a></li>
<li><a href="/newsite/news.html">Blog/News</a></li>
<li><a href="/newsite/links.html">Links</a></li>
<li><a href="/newsite/contact.html">Contact Us</a></li>
</ul>
<br />
<form action="https://www.paypal.com/cgi-bin/webscr" method="post">
<span class="lefttext">
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="8567201">
<input type="image" src="https://www.paypal.com/en_US/i/btn/btn_donate_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!" />
<img alt="" border="0" src="https://www.paypal.com/en_US/i/scr/pixel.gif" width="1" height="1">
</img></input></input>
</span>
</form>
<span class="lefttext"><br />
</span>
<center>
<span class="lefttext"><a href="http://www.facebook.com/pages/Santa-Fe-NM/Hondo-Volunteer-Fire-Department/74284233488" target="_blank" class="lefttext">Hondo VFD on Facebook</a></span>
</center>
</div>
<div id="sidebar2">
    <p>Call Statistics for November</p>
<table width="90%" border="0" cellspacing="0" cellpadding="0">
<tr>
    <td width="60%">EMS Calls</td>
    <td width="40%">##</td>
</tr>
<tr>
    <td>Fire Calls</td>
    <td>##</td>
</tr>
<tr>
    <td>Other Calls</td>
    <td>##</td>
</tr>
</table>
<hr />
    <div id="cse" style="width:100%;">Loading</div>
<script src="http://www.google.com/jsapi" type="text/javascript"></script>
<script type="text/javascript">
google.load('search', '1');
google.setOnLoadCallback(function(){
    new google.search.CustomSearchControl().draw('cse');
}, true);
</script>
     
</div>

<div id="mainContent">
<div class="top"></div><div class="wrap">
    <table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
    <td height="47" class="h2">Create an Account</td>
</tr>
<tr>
    <td><p>Please fill in the following information to create an account:</p>
    <form action="<?php echo $editFormAction; ?>" id="form1" name="form1" method="POST">
      <table width="53%" border="0" cellspacing="0" cellpadding="0">
<tr>
    <td width="38%">Name</td>
    <td width="62%"><input name="name" type="text" /></td>
</tr>
<tr>
    <td>E-Mail Address</td>
    <td><input name="email" type="text" /></td>
</tr>
<tr>
    <td>Desired Username</td>
    <td><input name="username" type="text" /></td>
</tr>
<tr>
    <td>Desired Password</td>
    <td><input name="password" type="password" /></td>
</tr>
</table><input name="submit" type="submit" />
<input type="hidden" name="MM_insert" value="form1" />
</p></form></td>
</tr>
</table>

</div>
<div class="bottom"></div>
</div>
      <br class="clearfloat" />
<div id="footer">
    <p align="center">© Copyright 2009 Hondo Volunteer Fire Department | <a href="mailto:[email protected]">Contact Us</a><a href="http://www.legalhelpers.com/chapter-13-bankruptcy/chapter13.html"></a><br />Hosting provided by <a href="http://studiox.com/" target="_blank">Studio X</a></p>
</div>
</div>
<script type="text/javascript">

</script>
</body>
</html>
Dreamweaver also created this file: hondovfd.php
<?php
# FileName="Connection_php_mysql.htm"
# Type="MYSQL"
# HTTP="true"
$hostname_hondovfd = "localhost";
$database_hondovfd = "hondovfd_org";
$username_hondovfd = "silver";
$password_hondovfd = "m3d1c4u2c";
$hondovfd = mysql_pconnect($hostname_hondovfd, $username_hondovfd, $password_hondovfd) or trigger_error(mysql_error(),E_USER_ERROR);
?>

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