Cannot print wirelessly

I am unable to print from my ipad or iphone. Printer says it's connected to wireless router and phone can see the printer as usual but when I select print nothing happens. It has worked in the past but it seems to disconnect if I haven't printed for a while. The other problem I have is that 90% of prints are not aligned and miss sections off.

Hello ctrehearne,
Welcome to the HP Support Forums!
I see that you are having some issues with the Photosmart 5520 printing from an iPad and iPhone. I would like to see if we can figure out the connection issues before we move to any possible alignment issues.
Within this guide: Apple Mobile Devices (AirPrint): Document Does Not Print or is Stuck in Print Queue, you will be given steps to reset the devices, clear the queues, etc.
Let me know how it go and we can go from there, if needed. Regarding the alignment, would it be possible to upload an image of that printing issue?
Regards,
JERENDS
I work on behalf of HP
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Cannot print wirelessly from MacBook Pro OSX Mavericks

I cannot get my new MacBook Pro (using OSX Mavericks) to communicate with my HP Officejet4500 Wireless. I can print when I use a connecting USB cable, but cannot print wirelessly. All of my Mac software updates are current as of 4/20/2014, which included an update for HP printers. When I used the disk to install the printer software, it did not have a screen for entering my wireless router ID or passcode. In the Mac System Preferences for Print and Scan, my Officejet 4500 G510n-z is listed, but to no avail. What do I have to do to get my Mac to print wirelessly? Thanks.

OK, thanks for that. It may indeed may be the problem, but let's check a couple of things first.
1. On the printer: Setup > Network > Print Network Test. Is the printer connected to the network? If it is not:
a. In the Network menu, Restore Defaults
b. In the same Network menu, run the Wireless Setup Wizard to connect the printer to your network.
2. On your Mac, download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
3. Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
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I am employed by HP

HT1338 I cannot print wirelessly from Macbook Pro: this is the error message I receive /Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app/Contents/MacOS /rastertoescpII failed. can anyone help. I have been able to print on this printer for

I cannot print wirelessly from Macbook Pro: this is the error message I receive /Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app/Contents/MacOS /rastertoescpII failed. Can anyone help. I have been able to print on this printer for months, then yesturday out of the blue I get this error.

"/Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app/Contents/MacOS /rastertoescpII failed"
I also saw this same error message above the Print Queue, ever since allowing the Epson Printer Software Update (August 2013) to install. After this update installed, I was able to print a basic Test Page from the Print Queue, but when printing from any application I only got "Looking for printer..." displayed above the Print Queue, which would stall and never print.
2008 MacBook, 10.7.5. It used to print to my Epson WorkForce 845 wirelessly without problems, before this software update was installed.
Changing the driver from "Epson WorkForce 845" to "Epson WorkForce 600 - Gutenprint v5.2.3" was a workaround that did allow me to print, but I wasn't satisfied with that.
Found this better solution in https://discussions.apple.com/thread/5233149?start=0&tstart=0
(with thanks to Yuengdog1983):
This issue may be a result of the Computer Name being left empty:
Open System Preferences and choose Sharing.
Enter a name for your computer.
Even without restarting the MacBook, I was able to now change back to using the Epson WorkForce 845 driver v9.0 successfully. I never would have guessed that a Computer Name is required in order to print!

I cannot print wirelessly

I just installed a Deskjet 3526 and I cannot print wirelessly but I can with a usb cable. "Unable to communicate with printer" is the message. I am operating with Windows 7 64-bit.

corneshia,
Try these steps for wireless setup:
http://goo.gl/pbPvV
If you run into any snags let me know the errors that pop up in the process.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Cannot print wirelessly to a new HP B210 though configuration test is fine.

Cannot print wirelessly to a new HP B210 though configuration test is fine. It keeps coming up, "not connected" or "oof line". I have a 5 year old Linksys Router and connect perfectly to 2 iPads and a new Mac Pro wirelessly all over the house.

Based on what you just expressed, the hardware may be working. However, the software/ firmware is not functioning correctly.
Mario
I worked on behalf of HP.

Cannot print wirelessly from MacBook to ENVY 5530 get message printer offline

Cannot print wirelessly from MacBook to ENVY 5530, get error message that "printer is offline"
Thanks for the help.

Hey @Geneferg,
Thanks for getting back to me regarding this issue. Because your printer shows connected on the Wireless Test Report, I am going to have you run some standard Mac troubleshooting steps to see if we can resolve this issue.
Step 1: Uninstall Drivers and Software:
First, it's important to have a nice clean slate to work with. Therefore, I am going to have you remove and uninstall the software and drivers for your HP Envy.
To start, can I please have you click here and run through the steps on how to Reset the Print System for your computer. Please run through the steps on 'Resetting the printing system in Mac OS X v10.5.x or 10.6.x'. This will remove every printer from your computer. However, this does not uninstall the printers. Therefore, if you use other printers on your Mac computer simply ensure that the printer is connected through the USB Cable or network connected and (+) add the printer back in via the Print & Scan window. Do not add your HP Envy back in at this time.
Next, please click here and follow through with the uninstall steps under the 'Mac OS X v10.6, OS X v10.7, OS X v10.8, and OS X v10.9' dropdown.
Once the uninstall is complete, please proceed to the next step.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
Please click here to download the latest drivers for your printer
Once the website opens, select the Download button on the top left
Once the download is complete, please follow any onscreen instructions to reinstall your wireless printer
Once your printer has been successfully reinstalled please test the printing function again to verify if the 'offline' issue has been resolved.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
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HP Deskjet 2540 and Galaxy Tab 3 - cannot print wirelessly

Hello
I would be very grateful for help with the following issue.
I have an HP Deskjet 2540 and a Galaxy Tab 3 (Android) and wish to print wirelessly from the tablet.
I have installed the ePrint app and the ePrint All-in One Remote app on the tablet.
In order to print I have to change the tablet's wifi connection from my home wifi to the printer's wifi which means that I cannot print straight from the internet.
I have tried saving web pages and then printing i.e not using the home wifi but a message appears on the tablet saying " Connect to Samsung printer".
My question is therefore, how do you print when you can only have one wireless connection on the tablet at a time i.e either the home wifi or the printer? Every time I want to print, do I have to change the wifi connection on my tablet from my home wifi to the printer's?
Many thanks in advance!

Hi Sujo,
Welcome to the HP Support Forums. I gather that you are unable to print web pages from your Android Galaxy Tab 3 tablet because you are using the printer’s wireless direct feature which does not have internet connectivity.
Let’s get the printer connected to your home wireless network. If you have a computer running a Window or Mac operating system it’s fairly easy to connect the printer. Please follow the steps in the Installing the Printer Software for a Wireless Network Connection document for the operating system that is running on your computer.
If you only have your tablet available, please follow the steps in the post by @Jon-W titled “How can I setup a Deskjet 3050a/J611 to my Chromebox?”. Please start where he says “There is another alternative but it can be hit or miss”.
Once you have the printer connected to your wireless network you should be able to print web pages as both devices will now be connected to your wireless network. Please let me know how it goes.
Regards,
Happytohelp01
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OfficeJet 6500 E709N Series ~ Cannot Print Wirelessly....

TRIED EVERYTHING~
Here it goes: We have a Mac running OSx 10.5.7 and PC with Windows XP, and A Laptop with windows XP. Our Wireless Router is a Lnksis 3-G wireless.
I purchased the HPOJ-6500-e709n yesterday and have setting it up all night. Tried this on the mac.
At first how I had everything connected.Ethernet Cable to the router, and usb to the printer. Set up went through all phases including fax. Was able to print fine. I was never prompted to disconnect the cables but directions included state you must test the wireless connection. I did and the printer did nothing. I reconnected the ethernet cable and was able to print what was in the que. However not wirelessly as I tried this several times.
Directions lead me to test firewall rules and check them. I added rules for UDP and TCP to allow all coming from the URL given in the network config page I printed from the printer. I also added the mac address to the list of allowed attached devices as I added access control as well. I tested this several times and also added the printer using the url. After I had done all this allowing all ports to connect it was able to allow me to view supply levels for ink and even print diagnostic reports wirelessly through the printer manager but cannot print documents.... WEIRD.
I loaded it each time with the correct driver and did all I can to allow it on all ports. The only thing that I can think of at this juncture is that we have a house system that apparently is running on here that I do not administrate. It really has nothing to do with it but I changed the URLs to start managing at 0.100+ as the rep wanted 1-100 to be used by there system so we are running it at 192.168. 0.101...
What should I do?
This question was solved.
View Solution.

OK, there may be something else going on, but try this:
Remove the Ethernet and USB cables
Make sure the radio is on (may not hurt to reboot the router and printer, too)
Delete and add the printer under the Default tab - the one marked with Bonjour
Reboot the computer and try to print.
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I am employed by HP

Installed ePrint on Officejet 6700, now cannot print wirelessly

Greetings,
We have beenprinting wirelessly with our Officejet 6700 for quite some time. This morning the HP Connect/ePrint feature was installed...now we cannot print to the computer wirelessly. I have turned off the ePrint functionality on the printer, shut down and restarted...still not able to print.
Looking for suggestions, or a way to delete the eprint functionality.
Much obliged...

Hello Bugaloo911,
Welcome to the HP Support Forums!
Sorry to hear about the Officejet 6700 now being unable to wirelessly since you setup the ePrint portion of the printer. What is the Operating System installed on the computer, Windows or Mac? Also, what happens when you try to print? For example, is there an error or message of any kind on the computer?
Setting up ePrint should not have made any changes to the printers ability to wirelessly print via a computer connection. Does the printer still show a connection to the network? If you are not sure, touch the wireless icon from the printer home screen and then Print Wireless Test Report. If there is no connection, run the Wireless Setup Wizard.
Try running the HP Print and Scan Dr on the computer, if using a Windows computer.
Once the printer is working again on the computer we can look into re-setting up ePrint for you.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Cannot print wirelessly Canon MX450 series

I cannot get my printer to print wirelessly. The LAN printout shows all okay apart from Proxy Server is showing as Disabled and IP Address Filtering is showing as Disabled.
I thought it was my Internet provider AOL but have just changed to BT and still cannot connect.
Any help will be gratefully received.

I cannot get my printer to print wirelessly. The LAN printout shows all okay apart from Proxy Server is showing as Disabled and IP Address Filtering is showing as Disabled.
I thought it was my Internet provider AOL but have just changed to BT and still cannot connect.
Any help will be gratefully received.

Cannot print wirelessly - HP Officejet 6700 Premium

I have had no problem printing wirelessly for over a year. The last few days, I have been unable to print from Windows 7. From the printer, the wireless connection looks good and I can print a test page. I can ping the IP address from my computer and I can print a test page from the printers web page. But when I try to print from word, notepad or any other web page, it shows the correct printer and IP address, the print goes into the print queue and disappears.

Hello there! Welcome to the forums @howtoprint
I read your post about how you cannot print from programs on your Windows 7 computer however, can print from the embedded web server page.
I would suggest running the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results.
Try printing again afterwards.
If that does not work, try Uninstalling the Printer Software, restarting the computer, and reinstalling the printer.
Good luck, I hope this helps
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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HP 7210 cannot print wirelessly with Snow Leopard

After updating to Snow Leopard on my sons Mac Laptop his HP 7210 will no longer print wirelessly via airport extreme.
I am able to print with the printer directly hooked up to my computer with USB.
I reinstalled the printer driver, same results.
Then I d/l the drivers from Apple and still the same results.
Airport shows the printer as being hooked up.
Whenever I try to print wirelessly airport says it cannot find the printer.
Any help would be greatly appreciated

How do you have the Officejet 7210 hooked up wirelessly? Is it plugged into the USB port on your Airport Extreme (which I assume is the case based on your comments, but I'm not 100% sure)? We have been receiving many complaints about this setup not working (as have other vendors) but I don't have a good answer why yet or how to work around it.
Out of curiosity, have you tried creating the print queue using the IP address of your Airport instead of using Bonjour?
Just trying to nail things down.
Andrew

HP Officejet Pro 8500 A910 - Cannot print wirelessly

Hello. I can not print wirelessly. I have tried all kinds of troubleshooting. I uninstalled and reinstalled the printer. I have tried to print from multiple computers. I have disabled and reenabled the Microsoft firewall.
I reset the printer to the original specs, and reconnected to the network. It says it connected fine and it printed out a successful connection page.
I ran the HP Print and Scan Doctor which says there are no issues with the printer or connectivity.
However, whenever I try to print any document (even a test page), the printer reads "Now printing" and just hangs for hours. No documents print out.
My set up is
Windows 7
Two IBM laptops, 1 HP laptop, 1 CyberPower PC
Netgear WNDR 4000 N750 Wireless Dual Band Gigabit Router
Connected on WPA(2) wireless home network.
Please help. I am at a complete stopping point.

First, restart your router and make sure that it has the latest firmware.
Next, check your anitivirus - if it has a firewall, disable it. Windows firewall is rarely a problem.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Installed mountain lion, now I cannot print wirelessly from imac or macbook

I installed mountain lion. I updated as much as there is to update via software. Now when I try to print wirelessly from my imac and macbook pro it says "unalbe to find printer" and printer is not connected from both computers.
I reconfigured the Brother MFC 7840W printer settings and it says that it is connected. I've always been able to print before, so this is related to the new ML installation.

also, the printer says it is not connected, maybe if i connect it, i can print wirelessly. how do i connect it?

Cannot print wirelessly from Windows 7 (64 bit) laptop to Officejet 6000 Wireless (E609n)

The printer is a HP Officejet 6000 Wireless (E609n) and is connected via usb to a Windows 7 (64 bit) desktop and the laptop has Windows 7 (64 bit) loaded.
No changes were made that I'm aware of other than the usual Windows updates.
Server is offline is displayed next to the printer icon on the laptop when printing is attempted.
The wireless network test report shows no problems.
I have rebooted the desktop and printer with no success.
The laptop used to print wirelessly without a problem.

I am not sure the Officejet 6000 can have both the wireless and USB ports active at the same time. You could try disconnecting for the USB cable and then power cycling the printer and trying to connect wirelessly. If you have the desktop connected to a router that also provices wireless capability you could connect the desktop with the network connection.
One other thing you might consider is sharing the printer on your network from the desktop computer. Next on the laptop computer do the following: go to the Devices and Printers folder, Add a Printer, Local Printer, Create a Port, Local Port, \\Computername\Printername (use the actual share name for the computer and printer), OK, then select HP (not Hewlett-Packard) for the manufacturer and select the appropriate HP Officejet 6000 series model.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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I cannot print wirelessly on hp dj3000 after upgrading to Snow Leopard

I have a HP DeskJet 3000 printer. I used to be able to print wirelessly on it from my Macbook (OS X 10.5) and also from PCs. After I upgraded to 10.6.8 the Mac will not print any more via wireless connection. After giving Print command I get response, after a while that the IP address of the printer is busy (despite it isn't). I re-setted all print queues and deleted all printers on Mac and re-installed everything. Then I also tried setting a fixed IP for the printer and configuring it manually - does not work either. I have run out of ideas. Anyone can help?

Hi,
Don't use the drivers above as the Deskjet 1220c is no longer supported on Mac OS X v10.6 or above, there are no drivers provided by HP or Apple as you may find stated below:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&task Id=120&prodSeriesId=25521&prodTypeId=18972&prodSeriesId=25521&objectID=c01856359
You may try the 3rd party HPIJS print drivers which seems to support your printer, be sure to install any of the 3 downloads within the Downloads Required section, then follow the Printer Set Up Instructions:
http://www.linuxfoundation.org/collaborate/workgroups/openprinting/macosx/hpijs
Shlomi

Cannot print wirelessly

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