Cannot scan to e mail - Printer does not wake up - Web access issues
I own the HP 7520 AIO since a couple of months.
Everything was working fine untill 2 weeks ago
After a couple of hours , you cannot print anymore, you have to reset the network connection. Sometimes it works just by reseting the wireless , sometimes you have to go for a printer shutdown , plug out the cord (because you cannot power on again the printer by pressing the power button) and replug. I tried to configure again Wireless connection but I does not solve the issue .
In addition,when I'm trying to access to apps or to scan to e mail from the front panel, I'm getting an error message saying that it is impossible to connect to Web services.
I tried to reset the printer to factory but now it's worst I cannot configure e print anymore at all...
Scan to computer (to Windows) is working all the time (to Mac has never worked from the printer but work from the computer)
I did not change something to the home wireless (router or others) since I first configured the printer.
Could you please help me to solve these issues ?
Hi engte,
Welcome to the HP Support forums. I understand that you are unable to scan to email with your Photosmart 7520 printer and also you are unable to connect to web services.
To reconnect to web services please set a manual IP address and DNS servers. I have included a link to another post I did with the steps (including screen shots). It also sounds like the router may have had a firmware update so I’ve also included the Printer Does Not Maintain Wireless Connection document. There are several valid trouble shooting steps to follow if the manual IP doesn’t correct things.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP
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Welcome to the HP Support forums. I understand that you are unable to scan to email with your Photosmart 7520 printer and also you are unable to connect to web services.
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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP -
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If I hear back from you and you require further assistance, I will send you a private message to gather some information. If I send you a message, you can click the little envelope on the top right hand corner of the forums page to check the message;
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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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