Cannot view remote roles while in consumer portal

I have set up federated portal and tested the connection.
I cannot view remote roles, I get the following error in the default trace
SOAP Fault Exception [Actor [prmhpu46.ce.corp.com] com.sapportals.portal.prt.service.soap.exception.SoapFaultHandler] : The U
ser Authentification is not correct to access to the Portal Service com.sap.portal.prt.soap.Bridge or the service was not fou
nd.

#2#PRODUCER_BIK6R8VOZ0#com.sap.security.core.persistence.remote.CommunicationException: SOAP Fault Error (n.a) : The User
Authentification is not correct to access to the Portal Service com.sap.portal.prt.soap.Bridge or the service was not found.
        at com.sap.portal.ivs.global.roles.RemoteProducerAccessImpl.sendToRemote(RemoteProducerAccessImpl.java:438)
        at com.sap.portal.ivs.global.roles.RemoteProducerAccessImpl.checkConnectivity(RemoteProducerAccessImpl.java:210)
        at com.sap.security.core.jmx.impl.CompanyPrincipalFactory.evaluateDatasourcesToSearchFor(CompanyPrincipalFactory.java
:648)
        at com.sap.security.core.jmx.impl.CompanyPrincipalFactory.simplePrincipalSearchByDatasources(CompanyPrincipalFactory.
java:3041)
        at com.sap.security.core.jmx.impl.JmxSearchHelper.getSimpleEntitySearchResult(JmxSearchHelper.java:72)
        at com.sap.security.core.jmx.impl.JmxSearchHelper.calculateSimpleEntityTable(JmxSearchHelper.java:1025)
        at com.sap.security.core.jmx.impl.JmxServer.calculateSimpleEntityTableByDatasources(JmxServer.java:926)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:324)

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