Canon Multifunction MF5700 Stopped printing and is seen as unavailable.

Came into the office this morning and our Caon MF5700 was not printing from any workstation. I tried to ping the IP address and the device was unreachable. I reset the Network IP settings and I am able to sucessfully ping the new IP for the printer. I can also type the IP into a browser and log into the Admin panel for the MF5700. But Windows still shows the device as offline. I have powered down the printer and restarted all the workstations. Still showing as offline in Windows. I have several different versions of Windows in a peer to peer network. Windows 7, Windows Vista, and Windows XP. None of the workstations can print a test page or any othe document. Has anyone else run into this issue?

Hi tcastaldo and Dinsdale,
If printhead cleanings did not get your PIXMA MG5320 to print correctly, it would appear as though your PIXMA MG5320 would require service.
For your service options, please contact our support group using the following link:
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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