Cant' ftp to adobe support website

Hello. I'm having a problem trying to ftp supporting documentation to Adobe for
a web case rrcord I have opened. I'll paste below the instructions Adobe provided
in the case record. When I try to folllow the directions, I copy my folder and try
to paste in the "drop" folder at website
I right click my folder on the desk top and select COPY. I then try to PASTE
into the "drop" folder but nothing happens, I tried dragging the folder and dropping it
on "drop" but can't seem to get that to work either.
Can anyone tell me what I am doing wrong? Or if command line FTP is an option,
what site do I FTP to and what would I use for username and password?
Thanks
Jake
Directions from Adobe support: :
If the pdf file size is less than 5 Mb, please upload it through the
web-case, else, upload it through ftp link so that we can reproduce the
steps at our end,please follow the steps below:
1) Please create a new folder on your desktop with the name as 'Jake
Dunn 181388476'
2) Please put all the files to be uploaded in the above folder.
Go to link ftp://cust-ul:[email protected]/[email protected]/
Please try to find 'Drop' folder by selecting any folder and keep
hitting 'D' on your keyboard till it highlights the 'drop' folder, open
this folder and copy and paste folder 'Jake Dunn 181388476' from your
desktop to this location.
Kindly update the web-case with the above requested information and we
would try our best to research the issue and provide you with a
resolution.

Hi. Thanks for response. I was only trying to follow support's directions.
i.e
Please try to find 'Drop' folder by selecting any folder and keep
hitting 'D' on your keyboard till it highlights the 'drop' folder, open
this folder and copy and paste folder 'Jake Dunn 181388476' from your
desktop to this location.
I spent almost two hours on phone with support on two occasions
trying to get this to work. There are hundreds of directories out
on Adobe's ftp site that look a lot like individual web case directories.
If I can only upload files how do I get them into a directory named
'Jake Dunn 181388476' (no quotes of course).
All I want to do is ftp some files to their "drop" directory. I already renamed all the files
so that they include the string "Case_#0181388476......" in the file name so if I have to
upload individual files Adobe support will be able to identify them.
If command line FTP is supported I'd liek to find out how to use it.
Obviously a lot of folks have uploaded files successfully. I'd like to be one of them.
Thanks again

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