Adobe support will boost?

I am following this newsgroup since a couple of weeks.
And I can see there are many questions about feature availability.
Of course Apple banning the CS5 for appstore in April was resulting in a hard stop for the iphone packager development.
That means now CS5 is far behind to be ready to be used.
If I want to use CS5 for building iphone apps is because I want to be faster than using Objective C.
But so far, due to limitation on feature, and honestly to lack of support and examples by Adobe, this is not the case. Yet.
Look at this page: http://labs.adobe.com/technologies/packagerforiphone/ that is the main one.
It is supposed to be for developer, isn't it?
Click on the tab "Examples" at the bottom. What do you find? Some links, with broken images, of apps already published on the applestore.
That's certainly something, but not enough. A part the broken image that is an indicator of how much Adobe is taking care of this section of their website, I would expect to have some CODE example!
It's hard to find anything about code example. And very few on Adobe site.
So, what's the hell here? Do I need to drop my upcoming projects and move to Objective C? If the rapid development that CS5 can give me is going to break because of the lack of knowledge and support, I would rather move to Objective C.
What do you think about?
I know there are some Adobe guys over there that are watching these threads.. So let's express our thoughts and our complains, in a constructive way, to have some answers or to raise some suggestions...
Emanuele

hi, read your post and i have to tell you i wrote a very similar one recently. there was a time when i used to think that adobe support and resources for developers were good. that was until i started going to the apple developer site. then i couldn't afford a mac an ipod touch and the enrollment into the ios program. i did publish a web app with jqtouch and a site however. then i managed to get a copy cs5 another way in which they sell people short since , ok it is how they make money bringing out software every so often, when they do though they forget about the one before and any updates are only for the newest i had bought cs4 only a few months before. big mistake. if you noticed all or almost all the flash iphone apps are games and same foe android. this is because; i think, there is no access to proper interface stuff for flash on ios or android for that matter. apps are then relegated to looking pretty childish almost, and sub-standard wich is not gonna help any in selling any apps because especially on iphone people want the classy app look i want it myself on my ipod touch. to finish off apart from this (the only good thing going would be builder burrito if you look at their max app for android the look is good), however no real resources to develop something like that, i mean dissect an app like that step by step like apple does. there none of that on the adobe site unless you started off years ago in flash rather then web standards there is little chance of learning how to really develop mobile apps, they'll show you how to learn as3.0, but that is not enough, by a long shot since they are chasing apple as it is. in the end i managed to buy a new mac book an ipod touch and i just got into the program (ios). another universe, not planet. universe. the ide xcode is for free and that is only one part of it but it is amazing. it takes 20 minutes to load up cs4 it takes 1.5 hours to load up apple development environment. interface builder that is how you do it for building interfaces, instruments for testing it will test how many hair a user of your app has in china if you want. now xcode 4 has come out as preview which you can get with membership to their programs (ios, or mac), because now they are launching a mac app store. peace

Similar Messages

Cant' ftp to adobe support website

Hello. I'm having a problem trying to ftp supporting documentation to Adobe for
a web case rrcord I have opened. I'll paste below the instructions Adobe provided
in the case record. When I try to folllow the directions, I copy my folder and try
to paste in the "drop" folder at website
I right click my folder on the desk top and select COPY. I then try to PASTE
into the "drop" folder but nothing happens, I tried dragging the folder and dropping it
on "drop" but can't seem to get that to work either.
Can anyone tell me what I am doing wrong? Or if command line FTP is an option,
what site do I FTP to and what would I use for username and password?
Thanks
Jake
Directions from Adobe support: :
If the pdf file size is less than 5 Mb, please upload it through the
web-case, else, upload it through ftp link so that we can reproduce the
steps at our end,please follow the steps below:
1) Please create a new folder on your desktop with the name as 'Jake
Dunn 181388476'
2) Please put all the files to be uploaded in the above folder.
Go to link ftp://cust-ul:[email protected]/[email protected]/
Please try to find 'Drop' folder by selecting any folder and keep
hitting 'D' on your keyboard till it highlights the 'drop' folder, open
this folder and copy and paste folder 'Jake Dunn 181388476' from your
desktop to this location.
Kindly update the web-case with the above requested information and we
would try our best to research the issue and provide you with a
resolution.

Hi. Thanks for response. I was only trying to follow support's directions.
i.e
Please try to find 'Drop' folder by selecting any folder and keep
hitting 'D' on your keyboard till it highlights the 'drop' folder, open
this folder and copy and paste folder 'Jake Dunn 181388476' from your
desktop to this location.
I spent almost two hours on phone with support on two occasions
trying to get this to work. There are hundreds of directories out
on Adobe's ftp site that look a lot like individual web case directories.
If I can only upload files how do I get them into a directory named
'Jake Dunn 181388476' (no quotes of course).
All I want to do is ftp some files to their "drop" directory. I already renamed all the files
so that they include the string "Case_#0181388476......" in the file name so if I have to
upload individual files Adobe support will be able to identify them.
If command line FTP is supported I'd liek to find out how to use it.
Obviously a lot of folks have uploaded files successfully. I'd like to be one of them.
Thanks again

GRRRRRR I dont want a discussion I JUST WANT TECH SUPPORT - WILL SOMEBODY FROM ADOBE SORT THIS!!!

GRRRRRR I dont want a discussion I JUST WANT TECH SUPPORT - WILL SOMEBODY FROM ADOBE SORT THIS!!!

Just what I say Jeri. I was persuaded to take up a montly sub for CS a year ago. I pay every month but have never used any upgrade even once. We couldnt install it and despite spending hours trying to get support u just cant get anything - We are totally fed up with the whole time wasting excercise.
Cant we simply get a set of discs for the current upgrade and go back to working sensibly.
We could go bust here just mucking about with this stupid cloud thing - It could become a lifes work just trying to sort the ****** thing out.
To add insult to injury I now see that the D Debit is GBP46.88 /mnth for absolutely NOTHING. Its a joke in bad taste.
At one time it was Adobe that had the best cus service around and Quark that were the crooks. Amazing how things turn around dont u think!!!

Will Adobe support Authorware?

One of my concerns is that Adobe has switched over
all the other Macromeidia products to the Adobe branding but not
Authorware. My concern is Authorware is going to be phased out. My
concerns are amplified by the poor support provided by Adobe of
Authorware now that the support functions ar combined. Her is my
story: I created at web issue on line. I will admit I did this
right around the transition of closing the Macromedia support. My
issue was upgrading from Authorware 6.5 to 7.0. It took three weeks
to get a responce. I was very patient. Finally it was determined I
needed to talk with a support person by phone to unlock the
software. I called the ohone number and the support person was
clearly not on US soil and we had difficulty communicating. I was
patient. I am upgrading from 6.5 to 7.0 and the upgrade box clearly
said only will upgrade from 6.5 but this person tried a 6.0 unlock
number. Then I was refrered to the "more highly trained" technical
people. I had to call again while at work and spend 2 hours on the
phone where they again kept using a 6.0 unlock number. I also was
talking to someone not on USA soil. The final conclusion was,
"sorry I can't unlock" and that I should return the software and
buy "Flash instead because it is the same software." Here I became
frustrated. I was astounuded that her was Adobe support and they
could not unlock there own software (I think because they did not
understand the difference between 6.5 and 6.0) and did not even
know there own software (Authorware is not the same as Flash).. I
did not express anger but I felt was reasonable to ask to speak to
a supervisor. A this point I was put on hold for an hour. I hung up
and called back. I did not want to be put on hold. The person was
kind and said thye would take myphone number and the supervisor
would call me back the next day. It is four days later and no one
has called me back. I do not call this good support. I guess the
only alternative is to return the software and not use Adobe
software anymore because they do not support their software.

Use Silverlight 1.0/2.0
Get a book on Silverlight or just visit
http://silverlight.net/learn
and learn at your own pace.
You will need
http://www.microsoft.com/expression/products/overview.aspx?key=blend
(Microsoft Expression Blend)
and
http://www.microsoft.com/express/download/
(Visual Studio 2008 Express
editions are free)
Best Regards,
Apurva
"Wrenhaven" <[email protected]> wrote in
message
news:[email protected]...
>
One of my concerns is that Adobe has switched over
all the
> other
> Macromeidia products to the Adobe branding but not
Authorware. My concern
> is
> Authorware is going to be phased out. My concerns are
amplified by the
> poor
> support provided by Adobe of Authorware now that the
support functions ar
> combined. Her is my story: I created at web issue on
line. I will admit
> I did
> this right around the transition of closing the
Macromedia support. My
> issue
> was upgrading from Authorware 6.5 to 7.0. It took three
weeks to get a
> responce. I was very patient. Finally it was determined
I needed to talk
> with
> a support person by phone to unlock the software. I
called the ohone
> number
> and the support person was clearly not on US soil and we
had difficulty
> communicating. I was patient. I am upgrading from 6.5 to
7.0 and the
> upgrade
> box clearly said only will upgrade from 6.5 but this
person tried a 6.0
> unlock
> number. Then I was refrered to the "more highly trained"
technical
> people. I
> had to call again while at work and spend 2 hours on the
phone where they
> again
> kept using a 6.0 unlock number. I also was talking to
someone not on USA
> soil.
> The final conclusion was, "sorry I can't unlock" and
that I should return
> the
> software and buy "Flash instead because it is the same
software." Here I
> became frustrated. I was astounuded that her was Adobe
support and they
> could
> not unlock there own software (I think because they did
not understand the
> difference between 6.5 and 6.0) and did not even know
there own software
> (Authorware is not the same as Flash).. I did not
express anger but I
> felt was
> reasonable to ask to speak to a supervisor. A this point
I was put on
> hold for
> an hour. I hung up and called back. I did not want to be
put on hold.
> The
> person was kind and said thye would take myphone number
and the supervisor
> would call me back the next day. It is four days later
and no one has
> called
> me back. I do not call this good support. I guess the
only alternative
> is to
> return the software and not use Adobe software anymore
because they do not
> support their software.
>

App 5.0 - when will adobe support a deployment?

Currently app 4.6 is only supported for Reader xi (11 versions).... when will Adobe support a 5.0 App-V deployment. We are not implementing a 4.6 enviroment just for Adobe.
If they could support Adobe Acrobat too, that would be great.
When will they Support Microsoft Application Virtualization 5.0 ?

These things are not announced way ahead of time.

When will adobe support the G700 & G500 for GPU accelerated processing?

when i bought my new mac pro trashcan mac told me that their graphics cards were supported so i plunked down my $10k and waited for a month for it to come in the mail. I was working just fine using what seemed to be GPU acceleration, but then (as you know) it stopped working.
what's going on and when can i expect this to be resolved? if never, then i need to switch to a pc where i can buy the cards that adobe supports!

Did you happen to have an OSX update that caused the change?

MY CC SUBSCRIPTION HAS BEEN SHUTDOWN – TOLD PAID BY ADOBE SUPPORT - UNABLE TO WORK

I am currently shut down by Adobe. I can't use any products on the Creative Cloud. Adobe has had a gun to my head for the past 7 days and just pulled the trigger. I am currently unable to work. I have used 3 credit cards with Adobe on this account and all have failed at some time over the years that creative cloud has been in existence with one having to be terminated because of the hack issue. I've spent 3 days with Adobe support this week and now I'm on my fourth day of several hours each day trying to get this solved. It started on December 12th when my auto payment wasn't accepted and I received an email to please update my payment information. I checked and nothing had changed and just re-entered the same correct information. The cloud apps still worked but I was getting the dreaded countdown timer. On December 15th I had 27 Days left. On December 15th on another machine I had 26 Days left. On December 16th, I didn't get the countdown timer on any machines. On December 17th, I had 25 days left. Then after speaking on the 4th day with Adobe Support (800-833-6687) and being assured that everything is fine, ignore the timer, your payment has gone through and been accepted, I received an email from Adobe Creative Cloud that my Creative Cloud membership has transitioned from Paid to Free. What happened to the 25 days I had 4 hours ago? That made me have to call Adobe Support again that day and listen to another agent (names are available if needed) tell me that everything is fine your payment has gone through ignore all emails and messages. I will check back with you tomorrow to make sure all is ok.
December 18th - TODAY MY CREATIVE CLOUD ACCESS HAS BEEN SHUT DOWN. That means none of the Adobe applications will work. All that happens is the Application Manager opens with the countdown timer two big red 00's saying "Please Check Your Billing Info." anytime I try to open an Adobe application This means nothing works. I can't perform any business design functions. NO ACCESS TO CLIENT FILES ON THE CLOUD. Supposedly you have 30 days to take care of billing problems. I went from 25 days to 0 days in one day. Shutdown. The Adobe Customer Service Agent has not called back yet today. By the way my bank paid Adobe $53.14 on December 15th. Adobe also charged a temporary authorization on December 17th of $1.00. It's very hard to keep my true feelings suppressed about the past 6 days events.
Thanks for the special holiday present Adobe.

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

What to do when Adobe's indifference is "destroying" your business? Where to contact when normal Adobe support don't help?

I have tried to get help 2 weeks using Adobe customer service. I have chatted with supervisors and normal staff “million times” and only one time I have talked with normal phone support. Phone support promised follow up the case and call me back next day between 9-10 am but nobody called. Many times chat support have swear that someone from phone support will call me back but I haven’t get any call. Every time chat support just apologize and say that we understand that you are frustrated. Every time chat support says that someone will get back to me by email / phone asap. No emails or calls as they have promised. I have got 2 times email and emails including something which not help anything, when I contact again to the chat support they just apologize and say that someone get back to me again. But nobody get. Last 3 days they have said that I have to just wait, my case has transferred to the upper level. But same time they promised that someone from upper level will contact me urgently… they will call me and send email. No calls/no emails. Yesterday supervisor from normal chat support promised that someone will call me night time because this is only time when “upper level team” is working. But again… last night I did not get any call. Nobody sent even email.
Now my question: What I can do if normal support don't help... case is transferred to the upper level but I don't get any feedback from there– can I call somewhere, can I email somewhere? I can’t just wait. My product is expiring next Tuesday, Adobe Creative Cloud last update deleted all files and folder from my computer and changed my storage size to be 2GB, it was before 71GB… and I can’t renew my CC subscription because on my account has some “error”, it’s not accept my credit card payments.
I already had to cancel my yesterday meetings because did not have presentations to show, all gone. For one meeting I went without presentation and try to explain something, you know what happened.
Next week is most important week in company history and now we try to do here all presentations from the beginning because Adobe don’t give any helps! This Adobe’s indifference might cost for us millions. Case is not easy to explain shortly but main question is… can I call somewhere? I am living in Thailand. Normal phone support / chat support not work in this case.
Or is the only choice post all conversations in social media and let everyone know how Adobe works. Maybe people start to share my posts and Adobe starts to get very negative publicity and maybe someone will contact me then. I have unbelievable comments etc. from the customer service, if I will post it Adobe / support looks really foolish.
Note: don’t never trust that your files are safe in Adobe Cloud. If you don’t take safe copies every minute you might be dead. Everyone who is using Illustrator and use linked file know also that most of links not work when you copy files to the other location, if your Illustrator file includes 100 pictures, maybe you have to link all again and this takes time. And if you have 100 files which all have 100 links...

Unfortunately, not an answer... but wanted to chime in that I could have written this! Because I have had the exact same experiences over and over and over with Adobe. "Indifference" is definitely the right term. Been promised so many times that someone will call me back and no one EVER does. I've had maybe 2 very good phone support experiences out of maybe 20 awful ones. Phone tells you to go to chat... chat tells you to go to forums... and forums have never once answered my questions even when they told me they would have an expert review my post and answer it. I have so much wasted time invested with Adobe. Now, my account is cancelled due to non payment. My fault, been a rough couple of months. Well, there was no obvious place to post payment to "continue" my subscription. So I get on chat, and they send me a link to the payment portal. I enter my info and I get "Sorry, we're experiencing technical issues. Please check back soon." I tell chat this and they tell me to check back later, that all their tools are down. I asked when, and of course they don't know. Always the same. This was just tonight. 2 hours later.. still can't pay my account.
I've written to management with direct contact info to a particular manager. Never heard a word back. I dream of the day when someone launches a design suite like adobe's or better... but also with awesome customer support. I will be so gone Adobe.. and won't ever look back.. won't miss you in the least.
I was also a victim of the big Adobe hack a while back and my info was compromised. Think anyone offered me even a month free? Pshaw... right!

Adobe Reader will not open PDF in browser simple answer.

I just had this problem and was able to work through it with the help of tech support from TD Ameritrade. The fix is simple so read on. After uninstalling and reinstalling all things adobe and trying other recommendations on these forums I was stumped. I called my broker tech section since I couldn't open their reports and we identified what my specific problem was. For me, and I imagine some of you this will help and prevent a lot of wasted time.
Nothing was wrong with my Adobe Reader. My problem was that I have a 64 bit operating system and both of my default browsers were 64 bit browsers. I did not know my internet explorer default browser was the 64 bit one until the technician that assisted me informed me that a recent windows update made all 64 bit systems default to 64 bit internet explorer browsers. You cannot change that default by choosing between 64 bit and 32 bit, because you can only choose internet explorer. That explains why my attempts to open with a 32 bit browsers always failed. I also tried with Firefox thinking it was 32 bit and it failed as well. The technician informed me Firefox is a 64 bit browser and then it made sense. I guess the recent Adobe reader update caused a change that no longer allowed my 64 bit system and 64 bit browser to open PDF's through the browser. The technician who assisted me has a 64 bit system and only uses 64 bit browsers and can still open PDF's through those browsers. That confused us for a while until we realized he had his Adobe updater turned off and therefore had not been exposed yet to the update that originated my problems.
****ANSWER FOR MY PROBLEM*******The quick answer is use Google Chrome or some other 32 bit browser. If you set a 32 bit browser as your default, the PDF's will open. You cannot set Internet Explorer 32 bit browser as your default if you have a 64 bit system and also have 64 bit Internet Explorer. The windows update prevents you from doing it. At least that is my understanding.
The bottom line is I have the newest Adobe Reader on a 64 bit system and can open any web PDF with Google Chrome set as my default browser, because it is a 32 bit browser. The new Adobe Reader will not open PDF's with a 64 bit browser in Vista. A 64 bit system is fine as long as you use the 32 bit browser to open your PDF's in Vista. I hope this helps some avoid some headaches. I wish it had been posted when my problem first arose.
I think you can use a 64 bit browser in Windows 9 or later, but for Vista the above applies.

Yes I can create a short cut to internet exp. 32 bit on my desktop and I can even be using Internet expl. 32 bit, but when I try to open a PDF with adobe reader it won't work with internet exp. as my default browser b/c windows will always choose Internet exp. 64 bit which isn't supported yet by adobe reader. With google chrome as my default browser windows can't choose an unsupported 64 bit browser in its place b/c google chrome doesn't have a 64 bit version.
My post was for those people who may not have realized yet that windows would not ever choose Internet expl. 32 bit over Internet expl. 64 bit if both exist on their system. For them it is easiest to just choose a default browser that only has a 32 bit version.
If I understood your reply correctly, you were telling me how to create a shortcut to Internet exp. 32 bit on my desk top. However, having that shortcut on my desk top and opening my browser through it will not prevent the problem of windows choosing my Internet exp. 64 bit browser for pdf's I try to open from the web. Thank you for your response, but I think the problem that I have tried to explain does exist for many users and can only be fixed by using a 32 bit browser that is not Internet explorer as your default browser. At some point if windows fixes the update that always chooses Internet expl. 64 bit over Internet expl. 32 bit, then this will all be irrelevant.
Thanks
Sent from my iPod

Dreamweaver cs5 problems and adobe support close the case on you

I emailed Adobe support with the message below and they closed the case on me and told me to go over to the developers connection website and open a case there. Well of course there is no where to open a case there, it brings you back to the normal support pages, so I opened a case again!
This is just one of the flaws in Cs5 I've found from intensive useage yesterday.
1. Hangs for nearly 2 minutes if you use an external link to ny file like jquery in the header of the pages - detailed below
2. Sometimes when selecting a related file it says "not on server" and actually tries to open ANOTHER ftp connection listed. It switches connection and then says"not on server" - well of course not....because it just changed to another server! However many time you change it back, it won't have it.
3. The pop up css is a good idea but not well thought out. I have to right click to get inspect but when I roll over the areas it doesn't show the css in the css panel. If I right click and select to show the code, it shows me the css, I then have to click it to select it in the left column. All very long winded... WHY NOT JUST CLICK AN AEA ON THE LIVE VIEW PAGE AND IT SHOWS THE CSS THERE INSTANTLY TO EDIT?!
4. On first open after a quit and relaunch, or restart, switching from normal view to live view hangs Dreamweaver for over a minute before live view is displayed.
Very very buggy and I feel I have paid for a beta version.
Hello I now have Dreamweaver CS5.
It has MAJOR flaw.
If a webpage contains the code
<script type="text/javascript"
src="http://code.jquery.com/jquery-1.4.2.min.js"></script>#
It takes over 1 minute to open each page after launching
This is caused by the 'related files' facility
THIS IS TOTALLY UNACCEPTABLE in software which is this expensive.
All design companies such as us use jquery.
Please fix this flaw asap or supply me with a fix. Turning of related files
helps but if I was to do that what would be the point in
having that facility? (which I am paying for!)

Hi,
Appreciate your reply and accept what you say, I'll take on board the suggestions.
My answers under yours below
Second, the Bug Report form is here: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform . Technical support is not a bug reporting center, nor are they developers which is why they probably closed your case. And there really are not any questions in your support request it reads like a bug report and an angry one at that, not even starting out calm, shouting almost immediately.
- Frustration, I've been up all night, hours messing with it.
Thanks for the link, I'll post to that. I personally don't agree that bugs this big should be present in software of such high upgrade fee's and which should have been tested but I guess we all know its the way of the world now.
1. Why are you working with remote website files that are not part of your domain and not in your local site? This is a bad practice to get in the habit of. If their website shuts down, so does the functionality of yours. Many here will argue that point.
- This is a valid point I've come across before and reading up on it I found it was said that the site in question was on cloud servers, mirrored etc. The link I posted was from someone elses post who was having a similar problem. I personally use the flowplay/jquery main link which has ALL the jquery plugins/effects so whatever is used on that page works.
http://cdn.jquerytools.org/1.1.2/full/jquery.tools.min.js
We did this as it seemed that was what everyone was doing, it seems I am wrong and I take on board your comments about downloading the file.
2. "Sometimes". That is the key word in your statement. Sometimes it happens, sometimes it doesn't. What happens when it says "Sometimes not on server" and what happens in the other times. What's different? It's usually hard to believe it's random luck. But developers in a bug report need to know these things. What's different about the file(s)? Is it with certain file(s), type(s), etc? How would it open another FTP connection, do you have multiple FTP locations defined within one site definition?
I probably used the wrong word in 'sometimes' - A better description would be "some of the related files". When live view is on the right and code on the left, related files across the top. If I hover my mouse over the files, it tells me where they are. This info is incorrect on 'some' of the files, not all of them but about 8 out of 10.
It shows the file as being in the folder of another account in the site defs, but its not in there, it's in the one I'm working on (and which is live in the ftp file window). So if I click on the file to view it, it says its not available, and asks if I want to download it from the server. That doesn't work because it then tries to switch the ftp connection to the other site and download.
I thought it was muddled so I removed all the ftp sites and set up just one, the one I was working on. But that didn't work... it then thinks the related files are in "unnamed site 1" - anywhere but looking in its own folder or on its own ftp server!
4. You seem to be referring to Question #1 here so that is answered.
"Please fix this flaw asap or supply me with a fix." - So you are saying Please fix this flaw with a patch or give me the patch. Again, this sounds like you want to file a bug report and not create a support request.
- Accepted, you are right, its a bug report, just they directed me to the developer website and I kept ending up here, so began to believe this is where I should be posting.
"All design companies such as us use jquery". - While I wouldn't be so quick to say all, but rather most, I would say see my answer to #1. Why make your site dependent on someone else's?
- Accepted, I appreciate your honest comments and critism and fot taking the time to reply :-)

Adobe Support: Please Read, New Flash Not Working

Adobe, please read this. My Flash player is not working and I would be happy to help you troubleshoot. I have a completely fresh install of Windows XP on a Dell Laptop and the new Flash Player is not working. I am in the tech field so I will understand most of your requests...Here is my situation.
The problem began just after Christmas when I returned home from holidays and tried to watch videos, which I do all the time for both work and pleasure. Videos would not play in a watchable manner...I could hear audio but video was completely choppy and unwatchable. I researched and researched and implemented many suggestions but to no avail. Thus, I COMPLETELY rebuilt my system from scratch. (I needed to do this anyway since it had been 2 years.)
After the rebuild, on a completely fresh install of XP on a Dell D410 laptop (that was playing all videos just fine a week ago), I installed Firefox, went to youtube which prompted me to install Flash, and then had the exact same problem that I had before the complete reinstall of everything. There are scarecely any variables here other than the Dell Laptop, a standard Windows XP SP2 build, Firefox and Flash.
I think I have narrowed this problem down to two things. One, the new version of Flash.
It's choppy on youtube AND it's choppy on megavideo, the other place where I watch a lot videos.
I then tried on IE, which also prompted for the new version of flash, and also had the same problem. Chrome--same result.
However, this problem cannot be a universal problem with Flash otherwise nobody would be able to watch any videos onlline.
This leads me to the second problem, which a complete hypothesis but it seems to be the only thing left: my Dell laptop.
I have noticed that some of the other folks with reported problems, who mention their system type, are also using Dell laptops. Mine is an older d410, but as I said, it was running every video just fine up until a week or so ago when all of the sites forced me to install the new version of Flash. Most Dell laptops use a common video driver set and this is what is leading me to this conclusion.
So, could this be a problem with the new Flash and Dell laptops (or systems that use a common video driver)? As a reference point, my "display adapter" says "Mobile Intel (R) 915GM/GMS,910GML Express Chipset Family".
Viewing videos is part of my job (and entertainment) and I cannot do anything right now.
Someone out there...please hlep. Adobe, where are you? We are here providing you with all of the information that you need....

Thank you for this response. Apparently, Adobe does not provide support since this is a free product.
However, Adobe, I need your help.
In summary, I have a fresh build of Windows XP, SP2 on a Dell D410 and the Flash player does not work. This affects at least 50% of the sites I visit. Right now, I simply have the Flash Player uninstalled and can surf the net rapidly. Once I install it, I am back to a crawl and still cannot affectively watch any videos (they all have extreme video choppiness but the audio is fine).
I need your help, Adobe. Everything was working fine until 2 weeks ago. It is unfair of you to distribute a product like this, force everyone to use it, and have it not work for some of us.
So far, this free product has cost me hundreds of dollars as a good part of my job is reviewing videos.
Many have suggested that I buy a new computer to fix the problem.
Is this really necessary?
Adobe, I am a man in need...please help me...
(PS: I am not the only one. I have also entered my problem here http://www.google.pl/support/forum/p/youtube/thread?tid=6039f438d085295f&hl=en&fid=6039f43 8d085295f00047c7e3182b625 to no avail.
And I have done more research than you can imagine. Here are a number of sites where people are reporting problems with Flash:
Streaming videos are choppy all the sudden.... - CPUs - CPU-Components How do I resolve choppy/jerky video in Firefox? - YouTube Help Videos are choppy, Audio distorted. - YouTube Help DIYnot.com > Youtube stopped working "JavaScript turned off" youtube is not working - YouTube Help Flash sound stopped working. | Ask MetaFilter Anyone have problems with Youtube freezing? - Software - Non-Gaming - Discussion Forum | Eurogamer YouTube videos freeze after a second - Google Chrome Help My Comments on Video Problem Flash Player 10 memory leak!! Graphics - Customized computer manufacturer graphics driver is detected AfterDawn.com: Guides: How to play FLV files Adobe Forums: Adobe Support: Please Read, New Flash... Adobe Forums: Flash Stopped working
Obviously, I have still not found an answer to my problem. Please help me.
Thx,
Richard)

Can't install 30 day trial, Adobe Support is no help

I've had no help at all from Adobe Support over the last couple days and have grown extremely frustrated.
I'm trying to install CS6 on my new Mac. I deactivated it on my PC, but when I try to install it on my Mac, I'm told my serial number is invalid. After some research, I've learned I need to contact Adobe about this to do a cross grade, but none of the support outlets are working for me. The phone number says there is no phone support for CS, and the chat is perpetually not available or fails just as I get in contact with an employee. Sometimes it works but I can't answer back even though I can see answers coming in.
In the meantime, I wanted to install a 30 day trial of CS6 so I don't get too behind on my work, but when I try installing it, I get the message that I need to close Safari first. I've followed all the steps Adobe provides in making sure the application is closed, and it most certainly is, but I still get the message that Safari needs to be closed. When I try to contact Adobe about this, I run into the same problems. This time, chat isn't even offered to me as an option.
I don't know what I'm supposed to do, and Adobe has done nothing to help me in addressing my issues. Can anyone please point me in the right direction to fixing these problems? I would greatly appreciate it.
Thank you.

Lindsay Duet I am sorry you have faced so much difficulty contacting our support team. You may want to try utilizing a different web browser if you continue to face difficulty contacting support.
In regards to needing to close Safari. Have you tried closing the process using the Activity Monitor located in the Applications/Utilities folder? If so then please reboot your computer, make sure Safari is quit, and try the installation again.
Finally you are welcome to purchase the upgrade to CS6 online. Please make sure that you choose Mac OS when purchasing the upgrade. You will want to make sure you are logged into the same account which has your copy of CS5 registered when you make the purchase. You can purchase the upgrade to CS6 at Creative Suite 6.

Adobe Support is Aweful: Illustrator Update Issue

Anyone having a problem with Illustrator Up-Dates? After spending about eitht hours with technicians issue is still unresolved. Below are case notes.
Case #0182211411
Updated
Wednesday, April 13, 2011 10:07:34 AM PDT
Opened
Thursday, March 31, 2011 4:45:40 PM PDT
Status
Open - Pending Adobe Response
Product
Adobe Design Premium CS5
Support contract
Adobe Support Program
Subject
Update Failed
Notes & responses
Notes from Customer
Wednesday, April 13, 2011 10:07:34 AM PDT
Issue is not resolved.
Latest technician was a total waste of time. Had not read previous case notes, had me retry procedures that had failed on previous t
hree attempts to work with technicians.
Wanted me to delete and reinstall entire CS5 Suite with a new user account: said it was a Microsoft registry issue, not an Adobe pro
blem. I lose two days of work, and have to reinstall all plug-ins for the entire suite. Asinine for a problem with Illustrator.
How about some competent help for a change? How about repairing Illustrator registry (if that, indeed, is the problem)?
Notes from Customer
Friday, April 1, 2011 3:33:47 PM PDT
Thank you Adobe support for more wasted time, non-solutions, and non-call backs.
Spent 40 minutes on hold yesterday, spoke with a technician who was running through the standard diagnostics, and was disconnected a
fter about five minutes.
Spent about 50 minutes with a young woman this morning who was also unable to do anything. She wanted to uninstall and reinstall the
entire suite, which I declined to do.
Another tech called, and an appointment for 2:00 PM was set up. It is about 3:30 PM, and still no call back.
After researching the issue on non-Adobe sites, I was able to get the Toolkit up-date to work. Illustrator will still not up-date (s
ee attached error messages). I tried uninstalling and reinstalling, same result.
Thanks again for the lack of support!
Dan Clements

Microsoft was very helpful in resolving this issue. There is also an error in Adobe's Cleaner Tool: Microsoft's Installer CleanUp Utility is no longer recommended for anything other than Office, as it may corrupt Windows 7 files, and is not available from Microsoft.
Situation
Apparently the attempted install of Illustrator patch 15.0.2 corrupted some Illustrator, as well as Windows 7 files.
Solution
The solution was to run a Windows 7 [in my case Professional] "in-place up-grade." This essentially reinstalls Windows while retaining all install and other information. Worked flawlessly.
Second step was to run generall follow Adobe CS 5 Cleaner Tool instructions. Illustrator would not totally uninstall, but the error log indicated that the problem was deleting some empty directories. It appears they were write protected [a change an Adobe Tec had me make], so I manually deleted them. Please see note above about Microsoft's Installer Clean-Up Utility: it is no longer available from Microsoft.
On reinstall there were a number of error messages, which did not appear too important. I ran install a second time, then applied up-dates for the next few hours.
All up-dates were successfully downloaded and installed, and the past two days the suite seems to be working fine.
Wrap-Up
Thank you Microsoft and Milenium. Continued thumbs down for Adobe support.

How can I contact Adobe support to get help with deactivating my cs4 license on a computer that I cannot access anymore?

My mac laptop recently went kaput. So I got a new one and I restored my most recent time machine backup to it. The restore went well, but I am not unable to open my cs4 programs.
When I try, I get a message that says "Licensing for this product has stopped working..." and it gives an error code 150:30
I have tried looking for solutions myself, but nothing that I have seen on the forums has been able to resolve the issue. As far as I can tell, I think that I have to reinstall my master collection and reactivate it, however, in order to do that, I think that I will need to deactivate my old version, that is installed on my dead laptop.
So, I need help with a couple things.
1. I need to get in touch with adobe support in order to get my license deactivated. But the new adobe support system just basically sends me to the forums without providing any way to get in touch with an actually adobe support person directly.
2. I think that I will need a link to download my install media because my original media came on a series of disks, but my new laptop does not have a disk drive.
Thanks in advance for your help.
Cheers,
James

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html
OLDER previous versions http://www.adobe.com/downloads/other-downloads.html

Adobe reader will not open pdf files I have saved as, or, export as pdf to my desktop (latest Maverick). The same file does open when I am on the source website (i.e. user manuals etc.). Why?

Adobe reader will not open pdf files I have saved as, or, export as pdf to my desktop (latest Maverick). The same file does open when I am on the source website (i.e. user manuals etc.). Why?

iMac G4, Mac OS X (10.4.9)
Make sure you have the latest Adobe Reader installed for your OS.
http://www.adobe.com/support/downloads/product.jsp?platform=macintosh&product=10
Did you try using Preview. If you control click on the PDF on your desktop you can use the "open with" option.

Adobe support will boost?

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