Cant view video message

Hi,
A friend of mine sent me a video message but when i click it.It shows an error "Oops something went wrong.Please try again or get in touch if you need help".What should i do to view the video?
I can see the small preview of the video in the box but when i click the play button on it.It tries to load and pops up the above error.
I use the version Skype 6.21.73.104 and i constantly keep updating my skype whenever necessary but it still pops up some or the other errors.Please help.
Regards,
Kevin.
Attachments:
videomessageerror.png ‏4 KB

Please, run the DirectX diagnostics tool (32-bit version).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

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