Captivate 4: 3 Attempts, Score and Completion Status Issue

Hi Everyone,
I hope somoene may have some insight on this issue. We built a quiz in Captivate that has a minimum passing score of 80% and allows the learner 3 attempts to complete it. The quiz should only send a completed status to the LMS if an 80% or greater is acheived. If the learner takes the quiz and passes on the 1st attempt, the quiz is marked as completed and passes the correct score to the LMS. However, if the learner fails the first time, and then gets a passing score on a 2nd or 3rd attempt, the new score is passed to the LMS but the status remains as incomplete. I included a screenshot from a test I ran in SCORM Test track. I failed the first attempt and passed on my second attempt with a 97%. However, as you see it is stated as incomplete. When I passed on the first attempt, it says completed. Any thoughts? Perhaps this is a setting somewhere that is incorrect? We have tried several things and even tried calling Adobe Support (but after an hour and a half of holding and transfers that hit a wall). Any insight would be great!!
Thanks,
Connor

Complete/Incomplete is more related to how many of the slides in the project were viewed all the way through to the end.
If you're talking about a score from the Quiz being at least 80% in order to pass then maybe you should be focusing more on Pass/Fail.
Check your Quiz Settings in Captivate. Do you have it set to report Complete/Incomplete or Pass/Fail?
Maybe what you're seeing here as inconsistency is due to your not watching every single slide all the way through on the second time through.

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Captivate 4: 3 Attempts, Score and Completion Status Issue

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