Captivate 6 updates not appearing

Hi there
When I check for updates using the Help / Updates functionality in Adobe Captivate 6 I'm not getting the option to download the Captivate 6 patch.
I've tried going through the licensing website and being unable to proceed as I'm getting the following message:
Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance.
I have tried resetting my password and it allows me to do that, but I can't login.
Can anyone help please?
Cheers
Julie

Hi Julie,
Could you please email us the order Number and Serial Number that you have used to license the application.
Also, send us the Email ID you have been using to logon to Licensing WebSite. Email all these details to -- [email protected]
We will contact you to help you with this.
Thank you,
Anjaneai

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