Case - Record

Dear Experts,
In a case transaction type in the "Records" assignment block I need to create a new folder with two items beneath it in. How can I acheive this?
Kindly help.
Thanks,
Kanthimathi

Hi Kanthimathi,
please use TRX SCASE to define the record model.
Moreover the documentation for the following customizing path will assist:
SAP Customizing Implementation Guide
SAP NetWeaver
Application Server
Basis Services
Case Management
Create/Change Case Record Model
regards,
Johannes

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Create case record through equipment, like dms

Good morning!
I have a question...
What should I do? I want through a card equipment to create a case record which will fit my equipment, like dms
Can i do it without abap-coding, just with customizing?
Thanks in advance,
Mike

Problem solved... To do this, i need to use GOS
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/40be7649-72f7-2c10-03b9-c85d56eff2e5?quicklink=index&overridelayout=true

CAS - Record Store instances Consistency- Guided Search V 11.1

Hi,
I'd like to get some feedback in terms of using the traditional Forge/pipeline process Vs new CAS-based process with record stores (forge less process) with “Store Merger” crawler. The latest oracle documentation recommends using CAS for any data ingestion process, however I’d like to know how it performs in a real production environment/known bugs/Are there any big retail customers who is using this new process.
Planning to push the products and the dim val records in the record store instances using the record store java client directly from the backend/PIM (Product information management system). (Product data flow is : PIM >> Enterprise BUS >> Record Store instances). Would like to know the stability/reliability of record store instances.
Any help is appreciated
Thanks
Mohamed

Sorry, no, you can't back up the CAS record stores with that approach. The two approaches to backing up CAS are to:
- Shut down the CAS service and back up the /CAS/workspace/state folder
- Use the recordstore-cmd.sh script to read data from the record stores
Page 151 in this document has some more details. ( http://docs.oracle.com/cd/E55325_01/CAS.110/pdf/CASDevGuide.pdf )
Note that you can't replace the underlying database with one of your choosing as it's all baked into the product.

Case Record Model - How to create a Transport

I have created a Case Record Model. Can someone tell me how do I create a manual transport for this?
Thanks
VH
Edited by: Vicky Heath on May 29, 2008 3:12 PM

Hi,
Goto RSA1 and then Transport Connection -> In SAP Transports select Object Types-> Query Elements -> Then select Query->Give Technical name of the query and then select for transfer. In the right side you can choose the components which you wanted to transport.
Regards,
anil

Inheritance in Case Record Model

Hello Experts,
I have a Record Model with a number of Structure Nodes & each Structure Node in turn has a number of Model Nodes. The requirement is such that the document attached in one of the Model Node has to be inherited / copied into the similar Model Nodes in the Record.
Any clues on how do I achieve this.
Many Thanks in Advance for ur time & extended help.
SP

When we try to click on document in linked objects and try to attach document it gives pop up to create new attribute , but actually it should have allowed document to be attached to credit case.

Additional field in Case Record - Records Mgmt

Hello Experts,
I have created a Record Model with a Model Node and to each Model Node I attach a document. The requirement is such that for each Document attached to the Model Node, some additional values have to be captured such as Validity Date, Description, etc. So that some alerts / activity can be triggered for each document in the Model Node for which the Validity Date has expired.
Any clues on how do I achieve this.
Many Thanks in Advance for your time & extended help.
SP.

Hi Tanya ,
Please find the code below. It is designed for additional structure z105_last which is bassed on P0105 type.
data l_it_p0105 type standard table of p0105.
clear: l_it_p0105, z105_last.
call function 'HR_READ_SUBTYPE'
exporting
    tclas                 = 'A'
    pernr                 = peras-pernr
    infty                 = '0105'
    subty                 = '0001'
    begda                 = '18000101'
    endda                 = pn-endda
tables
    infty_tab             = l_it_p0105
exceptions
    others                = 1.
if sy-subrc = 0.
describe table l_it_p0105.
read table l_it_p0105 into z105_last index sy-tfill.
endif.
Regards,
Sergey

Error for baseline read of CAS record store

From time to time I get the following SOAPFaultException when trying to do a baseline read of a CAS recordstore. The component manager shows the recordstore is running. Partial updates are able to do delta reads. However baseline processes can not do a baseline read. So far the only way around this is to delete the recordstore, re-create it, and then perform a full crawl to populate it. Any ideas on what may be causing this, or a more graceful way to handle?
FATAL javax.xml.ws.soap.SOAPFaultException: Fault occurred while processing. (BaseCmd)
com.endeca.itl.cmd.TaskExecutionException: javax.xml.ws.soap.SOAPFaultException: Fault occurred while processing.
        at com.endeca.itl.recordstore.cmd.task.TransactionalTask.processAutoCommit(TransactionalTask.java:49)
        at com.endeca.itl.recordstore.cmd.task.TransactionalTask.process(TransactionalTask.java:21)
        at com.endeca.itl.cmd.BaseCmd.run(BaseCmd.java:417)
        at com.endeca.itl.recordstore.cmd.RecordStoreCmd.main(RecordStoreCmd.java:111)
Caused by: javax.xml.ws.soap.SOAPFaultException: Fault occurred while processing.
        at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:156)
        at $Proxy59.startBaselineRead(Unknown Source)
        at com.endeca.itl.recordstore.RecordStoreReader.createBaselineReader(RecordStoreReader.java:55)
        at com.endeca.itl.recordstore.cmd.task.ReadBaselineTask.processTask(ReadBaselineTask.java:31)
        at com.endeca.itl.recordstore.cmd.task.TransactionalTask.processAutoCommit(TransactionalTask.java:36)
        ... 3 more
Caused by: org.apache.cxf.binding.soap.SoapFault: Fault occurred while processing.
        at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.unmarshalFault(Soap11FaultInInterceptor.java:75)
        at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.handleMessage(Soap11FaultInInterceptor.java:46)
        at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.handleMessage(Soap11FaultInInterceptor.java:35)
        at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:262)
        at org.apache.cxf.interceptor.AbstractFaultChainInitiatorObserver.onMessage(AbstractFaultChainInitiatorObserver.java:113)
        at org.apache.cxf.binding.soap.interceptor.CheckFaultInterceptor.handleMessage(CheckFaultInterceptor.java:69)
        at org.apache.cxf.binding.soap.interceptor.CheckFaultInterceptor.handleMessage(CheckFaultInterceptor.java:34)
        at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:262)
        at org.apache.cxf.endpoint.ClientImpl.onMessage(ClientImpl.java:798)
        at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.handleResponseInternal(HTTPConduit.java:1667)
        at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.handleResponse(HTTPConduit.java:1520)
        at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.close(HTTPConduit.java:1428)
        at org.apache.cxf.io.AbstractWrappedOutputStream.close(AbstractWrappedOutputStream.java:72)
        at org.apache.cxf.io.AbstractThresholdOutputStream.close(AbstractThresholdOutputStream.java:102)
        at org.apache.cxf.transport.AbstractConduit.close(AbstractConduit.java:56)
        at org.apache.cxf.transport.http.HTTPConduit.close(HTTPConduit.java:658)
        at org.apache.cxf.interceptor.MessageSenderInterceptor$MessageSenderEndingInterceptor.handleMessage(MessageSenderInterceptor.java:62)
        at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:262)
        at org.apache.cxf.endpoint.ClientImpl.doInvoke(ClientImpl.java:532)
        at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:464)
        at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:367)
        at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:320)
        at org.apache.cxf.frontend.ClientProxy.invokeSync(ClientProxy.java:89)
        at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:134)
        ... 7 more

Bug 13458343 is fixed in version 11.2.1.
Please try it ... change the version 11.1 for 11.2 and post your results

FSCM SAP 5.0 Dispute Management-record and case model-dispute cas model.xml

Hello,
I am using the W21: Dipsute Management Building Block Configuration Guide.doc
At the first step, creating a case record model, the configuration guide refers to a file:
6.     In the toolbar of the Modeler in the upper middle section select Model >> Load local file and open the file - dispute case model.xml -.
I do not have this file available, does anyone have any idea how to resolve this?
-     How can I obtain this file
-     Is this file necessary, to create a case record model
Thanks for your help.
Kind regards,
Santiago

Hi Santiago,
This was tricky for me too. Execute tran UDM_DISPUTE. Change your RMS ID (left side, middle box, icon with two overlapping squares) to UDM_DISPUTE. In the same box, expand Record and Case Record Models. Double click on Modeler for Case Records in Dispute Management. This brings up a search box. Click on execute Search. Double click on the Dispute Management entry in the lower box. This gives you the standard model. You can download this, using the Other Model Functions.
Then change to your custom RMS ID (ex. ZUDM_DISPUTE). Expand Record and Case Record Models. Right click on Modeler for Case Records in Dispute Management and select Create. Then upload the standard model into your RMS. Then you can customize the model as you wish. Hope that helps!
Beth

FSCM-CR Case types for Documented Credit Decision (FDCD, FDCA) missing.

Hi FSCM community
I am looking at the FSCM CR module and got some issues here and there.
Here's one of them.
Documentation for the SAP IMG node:
FSCM -> Credit Management -> Credit Risk Monitoring -> Documented Credit Decision -> Settings in the Case Management Component
'Case types
The following case types are contained in the standard system for SAP Credit Management: Credit Limit Request (F_CR), Doc. Credit Decision for Document (FDCD), Doc. Credit Decision for the Account (FDCA)'
1. Were you able to find the FDCD or FDCA case types in your systems?
Mine only has F_CR.
2. What are the:
- Processes
- RMS ID's
- Case record models
assigned to FDCD or FDCA?
3. Are they any different from the F_CR?
4. I understand they're required so that they may be assigned as Documented Credit decisions (under Define Case Types for Documented Credit Decision). What Case Types did you assign?
My SAP_APPL is 617, so it's rather up to date.
thanks for all your input,
Darek

Hi Ankur,
I found the BC set, reviewing the content.
It seems like you saved my day
I don't see any other UKM* related BC sets except for the one you mentioned.
Do you know of any others?
regards,
Darek

Dispute Case attachments: CMS, DMS, RMS, ArchiveLink... Confused!

Hi,
We're starting to implement SAP Collections & Dispute Mgmt. One of the things that excited our business users on the SAP solution was the ability to attach unlimited (word, pdf, jpg, email, etc) files directly to the Dispute case. However, we have a large volume of disputes and estimate to wish to attach an annual total of ~500,000 files, ~200Gb directly to Dispute cases.
But I'm confused as to the options we have in doing this and the potential pros/cons related to those options. From the documentation I have found, I see references to SAP DMS (Document Management System), SAP CMS (Content Management System), SAP RMS (Records Management System), SAP ArchiveLink, and also SAP integration "3rd party DMS solutions" (whatever those are...)
Is SAP CMS & SAP RMS the same thing?
Has anyone implemented a 3rd party DMS solution? If so, what were the benefits of this over the SAP solutions?
Has anyone else implemented Disputes with a large volume of attachements?
Many thanks in advance for those of you with knowledge & experience in this area,
JJ
Edited by: James Parkes on Oct 18, 2011 4:13 AM

Hi,
DisP.Mgt uses RMS as base so when you link objects in UDM_DISPUTE then you already using RMS. Archivelink & CMS are connected to RMS so if you create an archivelink document in UDM_DISPUTE, you would be creating an archivelink document in ARL already.CMS is in the base for managing content. This is done for all RMS objects & would already be set up. What is means is that if you store say a archivelink documetn then meta data is stored in sap DB but content sits in content server. This content server can be SAP own or 3rd-party. Same goes for RMS objects like cases, records, editable documents.
Best Regards,
Pragya

Dispute Cases on partial Payments

Hi
How to create Dispute cases for partial payments?
I have an invoice. A payment comes and its partial. We dont set up residuals. So on the invoice it says partially paid for some amount. And we want the job to create the dispute for the remaining amount.
Do i need to define anything new in case record model for this?
Thanks for help.

I have an invoice for 1000. No dispute case is created till now.
I made a pyment for it for 500.
And now If I run FDM_AUTO_CREATE what is my selection criteria to select this invoice for dispute case creation.
We want to schedule a job everyday to pick up all invoices that are partial paid and we want to create cases for them.
Can it be done in FDM_SUTO_CREATE?
If it can be done then how the program knows which invoices has partial payments and how does it change the disputed amount to invoice amount minus partial payment?
I know how to do it manually by selecting both debit and credit item in FBL5N to create the case.
I also know that when case is created and if a payment is made partially it reflects the case disputed amount.
I just want to know if FDM_AUTO_CREATE can be used to to create cases on invoices that are partially paid.
If it can then how?
Thanks,

Case sensitive and case insensitive Search

Hi friends,
     Iam doing an Search RFC which will search records based on the search parameters provided at the portal side.
One of the search parameter is a field with 40 character which holds the description(title) of the record.
With this search paramter iam facing case sensitive problem.
Example:
Values in Database Table: ( Can be in any case)
       Record 1: Sensitive
       Record 2: SENSITIVE
       Record 3: SensTive
       Record 4: sensitive
       Record 5: sensTive
     Input to RFC: sens*
     Output: Getting only 4rth and 5th record but not all the records.
       The same is the case with the remaining search parameters(Like user name..).
       Is there any way of getting all the records when searching from the data base (with case insensitive).
       Kindly let me know if there is any possibility.
Thanks in advance.
Regards,
Swarna Munukoti.

Generally, no. So, you'll either have to use EXEC SQL, or add more fields to the table. You can do this using APPEND structures, which is the SAP approved way of adding fields. If there are suitable user exits in the standard SAP code, then you'll be able to populate the additional fields there, as new records are created, or amended.
Alternatively, create your own Z table with the same key as the standard table and a "search field" which contains the uppercase version of the field you're wanting to search. You can either, again populate in suitable user exits, or, in worst case, have job that runs regularly populating your Z table.
matt

EMMA case not getting created

Hi,
We have configured our system to generated cases related to missing consumption, but in few scenarios itu2019s not doing so.
Please suggest.
Thanks,
Gaurav.

Hi,
Do the configurations as below and try..
Basic Settings for creating a Case :
Define Number Range Intervals for Case
Define Case Types
Determine Permitted values for attribute
Create values for "Category" attribute
Create values for "Cause" attributes
Create values for "Priority" attribute
Create values for "Reason" for escalation attribute
Assign escalation reasons to an attribute profile
Create values for "Authorization level" attribute
System Modifications
Create status profile
Create Text profile
Create Text Ids
Create Text Profile
Define Logical system for external objects
Enhanced System modifications
Note About Enhanced System Modifications
Define Processes
Set up registry
Create/Change Case Record Model
Create Profiles
Create attribute profile
Create function profile
Create terminology profile
Create Activities for authorization check
Activate application log
Define processes
Create/Change Case Record Model
When u open the Transaction SCASE_CUSTOMIZING , there will be Registry Steps...
Follow them step by step.
Regards,
Eswari.

Help with CASE MANAGEMENT

Hi Experts,
I am working with Case Management, and I have to create Cases with all its specifications automatically. Anybody knows how I can create it? or Anybody have any suggestion or documentation to start with this.
Thanks in advance.
Regards,
Beatriz.

Hi,
Easy transaction to Case Management customizing is SCASE_CUSTOMIZING. There you have an overview of the customizing of case management.
Also carryon these steps one by one...
Case Management Basic Settings :
Define Number Range Intervals for Case
Define Case Types
Determine Permitted values for attribute
Create values for "Category" attribute
Create values for "Cause" attributes
Create values for "Priority" attribute
Create values for "Reason" for escalation attribute
Assign escalation reasons to an attribute profile
Create values for "Authorization level" attribute
System Modifications
Create status profile
Create Text profile
Create Text Ids
Create Text Profile
Define Logical system for external objects
Enhanced System modifications
Note About Enhanced System Modifications
Define Processes
Set up registry
Create/Change Case Record Model
Create Profiles
Create attribute profile
Create function profile
Create terminology profile
Create Activities for authorization check
Activate application log
Define processes
Create/Change Case Record Model
When u open the Transaction SCASE_CUSTOMIZING , there will be Registry Steps...
Follow them step by step.
For any queries reply.
Regards,
Eswari.

Dispute Case - Paid amount shown in 'Cleared Manually' field

Hi
I am configuring dispute mnagement. When I pay an invoice using standard incoming payments transaction F-28, then the dispute case status changes to CLOSE, but the amount paid is being shown in the 'Cleared Manually' field rather than 'Paid' field. What is the cause of this issue and how can this be fixed?
Thanks

I used case record model UDM_DISPUTE as a copy template. It had following structure nodes: Business partner, Disputed objects;Resolved objects;Items assigned during clearing; Other objects;and Various.
Now, amongst these I cannot see anything which says 'Paid' and Cleared Manually' . Could you elaborate which values would have been copied incorrectly in your opinion?I am testing a full payment scenario and not Residual or Partial payment.

Case - Record

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