CC charged and email confirmation says delivery on 24th
It sounds like I was one of the lucky ones who was able to squeak in an order for delivery yesterday.
My email confirmation and account status say it will deliver on the 24th. How much are we betting this will still be accurate with the huge demand we've seen?
I also was under the impression my card wouldn't be charged until it shipped. Anyone else who got an order in yesterday see this?
Just excited to receive the phone like the rest of us.
And yes, I don't trust the reservations after having worked in Apple stores for launches. That is not a safety blanket folks. Get there early if you actually want to get a phone on launch day.
Yes, I made my order yesterday at about 8:30 pm eastern standard time. The charge has posted to my credit card and my email confirmation indicates delivery on June 24th. I also checked my order status today and it too says delivery for June 24th. But just in case it does not arrive, i do have one on reserve at the apple store.
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Order confirmation and email confirmation not have same information?!?
I just place an order online, I don't know why the order confirmation email does not have the same information as the original order confirmation.
After I hit the button to place the order, the order confirmation page clearly showed:
- the installation appt on July 23, 2015 8:00 AM - 9:00 AM in green color
- the order summary include "$350 Visa prepaid card" in green color
- the estimate bill is 154.92
But in the email confirmation, it provided total different thing:
- no where on the email order confirmation said about $350 Visa prepaid card.
- the installation appt somehow change to July 28, 2015 8:00AM - 5:00 PM (<- move to 5 days later with an 8 hours window to expect people to take whole day off from work to get installation?)
- the estimate bill become 241.22 (<- move up 86.3)
Does the email confirmation have the wrong information or Is it normal that Verizon automatically make change to the order after it submitted? Bill increase, date install change and no more prepaid card?Note the bill estimate on the email may have certain extra charges, hopefully all correct. You will need to check when you get actual bill. Things like install fee (if not waived) and partial month charges. I don't remember if other taxes and fees are also included on one but not the other. YOU ARE NOT TALKING TO VERIZON ON THESE FORUMES. The forums are mostly peer to peer.
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My iPad mini has a charger that has gold material and it looks like it is corroded and I can't get it to charge because it says "not charging" and I got it for christmas so I don't know what to do.
Doesn't really matter. Take the device and cord into your Apple Store. It is under warranty, and if it is the cord they will replace it.
If you think the port may have some debris in it, then take a soft, clean toothbrush, and gently brush it to clean it out, then try to charge again. If that doesn't work, then be sure to back everything up before going to the Apple Store in case they determine that the device itself needs to be replaced.
Cheers,
GB -
Help imessages and texts will say delivery failed since current update on my 5s.
I have iOS8.1currently on my phone and software is up to date. I have an iphone 5s The last few weeks randomly both imessages and text messages will not go through. It will say "delivery failed". Sometimes that is the case and other times the message apparently goes through because I get a reply from the person at the other end of the message. The frequency this keeps happening is getting worse by the minute!! Please help
Hi Raquel2178,
It seems you are unable to send or receive sms messages or use the iMessage service. That does sound troublesome. The following article may help you resolve this issue:
Restart your device and check for updates
Restart your device.
Check for a carrier settings update.
Check for an iOS software update.
Contact your carrier
If you can't send or receive SMS or MMS messages, contact your carrier to check your text messaging plan.
Thank you for contributing to Apple Support Communities.
Take care,
Bobby_D -
ITunes Connect registration and email confirm?
Hello to everyone,
I did the application for being a iBookstore publisher (I choosed Paid Book Account). I did the application on Monday 17th,but the confirmation email isn't arrived yet. Why? Someone else has got the same problem? Thanks, AlessandroI'm also having problems registering for an iTunes Connect account (I want to publish to the iBookstore). I use my mac account sign it, go through all the sign up screens (including my Social Security Number) and fail at the last page when I try to submit the application.
I sent this problem to support and they asked for screenshots. I got the following reply:
Thank you for the screenshots and additional information provided in regards to the error you are encountering while attempting to apply for account.
We are currently reviewing your request. You will receive a response within two business days.
That was 12 days ago
I have sent follow up emails and tried to complete the online form again with no joy.
I'm using my itunes account (not used for anything else) and Safari 6.0.5 on a MacBook Pro running OS 10.7.5
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Unfair service improvement charge and general poor...
Hi My issues started when we moved house in October 2013. 3 weeks in advance I filled in the online forms to request a home move with my phone number (we were only moving a short distance) and broadband to be working by the date we moved in. I received an email confirmation saying Good News your order has been confirmed and all your services will be working on 18th October – moving in day. Moving day comes and the phone line is working – sorry oh no its not – it’s the previous occupants phone line that’s working. I ring BT from my mobile and ask them what is going on? They promised services will be working by that evening, actually what they did do by that evening was turn everything off. Nothing worked then for the next 2 weeks we had nothing but stress and hassle calling BT and speaking to their contact centres in India who repeatedly lied to us and told us every day it would be working by midnight. We were very cross as it was an issue we didn’t need moving house with two small children. At one point they organised an engineer to call to sort something out to do with the phone line which was still going to the exchange at the top of our old street. This is what the engineer told us. After his visit we still had to wait several more days before our phone number was transferred over and then several more for broadband. At no point did we ever agree to pay for an engineer visit. Yesterday 10/02/14 I receive my bill and they say they are putting my DD up to £110 per month to cover a visit called a service improvement visit! I am not happy to pay this charge after all the problems they caused us during our move and want to leave BT but they want over £200 to get out of contract. To speak to someone who actually sounds if they value you, you have to get really angry. I am now waiting for the resolution team but not holding my breath. Has anyone been through this? Sky in contrast was amazing when we moved – came out fixed the dish when they said they would and didn’t charge us, and have subsequently been back to replace the box free of charge. Really upset I want to cancel my DD but don't want to get my self in a mess.
Hi Krismuzg,
I can take a look at the details of your complaint. Please send me in your details using the "Contact the Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
Email confirm arrived!! 2 days late! Dont worry guys!!
So i placed the order 8am on june 15th and my order crashed at checkout. You can read my story earlier in this forum here: http://forums.wireless.att.com/t5/Apple/Help-with-iPhone-4-Preorder-w-AT-amp-T/t d-p/1943700. No confirmation email, no bank charges, and no confirmation page at the end of the order.
Guess what came to my inbox this morning?
DOMINICK STRIPPOLI,
Order Number: 6804*****
CTN: 631****
Thank you for your order. Your iPhone4 pre-order has been received and is being processed
in the order it was received. You do not need to take any action. You will receive an email from
us if we need any additional information.
You can track your order online by entering your order number at www.wireless.att.com/order_status
or by calling our automated system at 877-782-8870.
Please note: Your order status may not be available if your order was placed within the past 24 hours.
Thank you,
AT&T
You have received this service message because you are a valued AT&T customer. Replies to this email
are not received by a live person.
You can read our Privacy Policy for more information about how we use information.Hi timothygoldsmith,
Welcome to the community and thanks for posting!
I'm sorry for all the problems you've had getting service connected. I'm happy to help you get things sorted from here.
Click on my username and under the "about me" section you'll see the link to get in touch with us. Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
it says that i have to pay again to download it from itunes.. how can i get the game in my itunes and phone? do I accept the charges and it will be re-embersed? what should I do? I have the order confirmation number etc.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Updating to IOS and stuck on Rescue Email? Says Optional email address to confirm your I.D. or reset password but with or without typing email address in, cannot get past screen. Click on enter or Next and nothing happens. Cannot even cancel update. Pls help a.s.a.p. Thank you.
Updating to IOS and stuck on Rescue Email? Says Optional email address to confirm your I.D. or reset password but with or without typing email address in, cannot get past screen. Click on enter or Next and nothing happens. Cannot even cancel update. Pls help a.s.a.p. Thank you.
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i am trying to set up the ipod to my email account and it keeps saying it won't work, even though we have confirmed user name and password. Any advice?
Try deleting the account from the iPod and try reentring all the information again. A lot of times it is easier to reenter the information rather than trying to find and correct the error.
Try Googling for how to setup the email account for your provider on an iPhone. You can try for an iPod Touch but frequently that does not exist. -
My boyfriend upgraded to an iPhone 5 recently and decided to give me his old iPhone 4, but i'm on Vodafone and his iPhone is locked to Orange.
So he rang up Orange to request an unlock which cost £20 and the guy said it could take upto 28days (which seems a long time to unlock a phone) The guy at Orange said the reason for this is that the unlock has to be done by Apple (which makes sense) and so my iphone would go on a list and once it reaches the top of that list it will be done - (is this true?)
It's been 3 weeks and my boyfriend still hasn't recieved an email to say the unlock has been successful.
I'm starting to get impatient as I didn't think it would actually take the full 4 weeks to process(i know it hasn't been 28 days yet...) - but it's looking like it will take that long at this rate... if it gets unlocked at all!
I would also like to know if my iPhone 4 has been jailbroken in the past - will this prevent the phone being unlocked by apple?
Any help or advice would be greatSorry, but there is nothing constructive or helpful anyone here can offer. Apple does not take 28 days to process a request once the authorization is received from the carrier - and Apple cannot help. This is completely to up the carrier, so your boyfriend will have to keep bugging Orange until they process the unlock. Orange can indeed take 30 days or even longer to finally process an unlock request.
And yes, if the iPhone has been jailbroken, it quite possibly cannot ever be officially unlocked. You'll just have to try it, once Orange finally processes the unlock, and hope.
Regards. -
So, I placed my order by 3:35 AM EST for my Silver 6 plus 128GB. All the way through the process, from selecting the phone to the submission confirmation screen on the web it stated delivery by 9/19. I received my email confirmation and that showed the order date as 9/12 and the delivery date as 9/12. Well I knew that would not be right.
So then I go online to check the order status and it states the order has been received and the expected SHIP date is 10/14. WHAT?!?
So I called Vz and spoke with a rep who stated that he wasn't sure why it showed that but my ship date would be 9/19. Call #1
Well that's fine, I knew he probably mixed those words up.
So then I check on 9/13 to see if it was updated online, still showed 10/14. So I call again and this time the Vz rep places me on hold then comes back and says I am sorry to say that your expected ship date is 10/14. Flustered and irritated I ask how that can happen and change from all the other notices stating the 19th (or sooner according to the email which she laughed about). Call #2
So today, I decide to check again after Noon EST and now all day it has said that the expected ship date is NOT AVAILABLE?
Checking this community, looking at tweets and posts I see all conflicting information, some people getting getting ship notices but most of those are just the 6 and not the plus.
Where can I find a straight answer. I have seen another poster state that anyone who completed their order the first couple hours of ordering on the 12th will definitely receive on the 19th according to what they have been told by a Vz rep but honestly with the mixed messages I have seen personally I am not putting a lot of faith in what was told to him.
OH, also I can only check my order by my preorder confirmation and not my order number. When trying to check with my order number it gives an error message saying that is not a valid number.
I have been a customer for almost 20 years, and this is making me think about switching.We know everyone is super exited about these great phones. As your order moves through the process, you can check the status at http://bit.ly/RjmCUB. You may not be able to see a change from Processing until it officially ships, then you'll see the tracking number. If you've received a confirmation email that your order was submitted, any additional information throughout the fulfillment process will be sent to that same email address.
TrevorC_VZW
Follow us on Twitter @VZWSupport -
I have been sent an email to say that my apple id has been used to download ibooks. I have now changed my password as I have not downloaded ibooks. I would like to know if I am going to be charged ?
Was it a genuine email from Apple or a phishing attempt to try and get your account and payment details ? Whether you will be charged will depend if anything was downloaded on your account, and whether or not it was a free item - we are fellow users here on these forums, we won't know if anything has been bought on your account.
The iBooks app is free app, but if you haven't already done so then check to see if anything shows on your account's purchase history : See your purchase history in the iTunes Store.
If a purchase shows there and you didn't make it, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I reported a problem and I got a confirmation saying that my money was refund, I have't received anything yet. How does this work?
It should be added either to your iTunes account, or possibly to your credit card if the purchase was made on with it.
How long ago did you get the email ? It may take 48 hours for it to appear - if it's been longer than that and you can't see it on your iTunes balance (and you've tried logging out and back into the account to see if the balance updates) nor on your credit card then try contacting Support again, and include your case number if you have one. -
I'm trying to get access to a very old AppleID, but I don't have access to the email associated with the account anymore and it's saying my birthday is wrong. Can someone help?!
If you can't get the account's password reset via http://appleid.aple.com then try contacting Support in your country, they should (after they've confirmed your id and that it's your account) be able to reset it for you.
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
After it's been reset change the primary email address on the account to be an address that you have access to : Change your Apple ID.
And check/correct the date of birth on the account (select the Password And Security section on the account on http://appleid.apple.com, answer the security questions, and on the next screen the DoB should show).
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