CCX queue alerts by e-mail or phone call

Hello,
I need some guidance on a CCX request. The head of a department would like to get an e-mail or some other alert (not supervisor desktop) that will alert him when a queue goes past a threshold hold time. They currently have UCCX 9 enhanced. I believe the e-mail feature is available in premium but they would prefer not to upgrade to premium for just this 1 feature. Any Ideas on how I might accomplish this would be greatly appreciated.
Thanks in advance,
Jon

If you are familiar with how to write free form Java you could send email via the builtin Java Classes. One of our forum experts, Gergely, has put together a very nicely written document on how to do this here. Good Luck...and if you need any help with some of the code..I wouldn't mind at all if Greg isn't available..

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REPEAT ALERT desperately needed for missed phone calls

There are apparently many people out there like me who need a phone that functions like a pager - that is, repeatedly "beeping" or alerting you of an unanswered call or message (and maybe even selectively identifying WHICH incoming numbers would trigger a repeat alert).
I can't realistically keep visually checking the phone to see if an emergency message is there. HELP!

http://apple.com/feedback

Email, Text and Phone call alerts

Hi. I just got my BB Tour and was wondering if there is a way to silence email alerts while keeping text and phone call ring tones active? I've tried adjusting the profile under Message Alerts section but it doesn't work. I've silenced everything but SMS text and Phone but I still get a ring tone whenever I get an email. It's annoying since emails come relatively often.
Any help would be greatly appreciated.
Thank you.

I was confused by this as well, but it eventually just sorted itself out.
There was probably a reboot involved.
I do remember selecting "None" for the email alerts, and still getting them. Then, it was fixed.
If you haven't already, try removing the battery and rebooting. I know, it's the same lame suggestion for everything, but at least I offer hope that it's fixable.

Since upgrading my phone to 6.0.1, I'm using way too much data. I believe it's the podcast app that's not loading shows while I'm connected to wifi. I have the 3g turned off for podcasts??? also after a phone call or an alert it starts playing a podcast?

since upgrading my phone to 6.0.1, I'm using way too much data. I believe it's the podcast app that's not loading shows while I'm connected to wifi. I have the 3g turned off for podcasts??? also after a phone call or an alert it starts playing a podcast?

I've also had the same issues, after upgrading to IOS 6.0, the apps in my iPhone 4 were crashing and the battery life run out very fast.
The only solution worked for me was to remove all mail accounts (Exchange/Gmail) from my iPhone (in settings) and then add them back.
The crashing were stopped! also the battery was back to normal.
I found the solution by first looking at the crash logs (in IOS 6). you can find them at Settings -> General -> About (at the bottom of the About menu you will find the option that opens the logs).
There i saw many logs about Low Memory crash. 99% of the logs were pointed that the largest process (use the most memory) during the crashes is "dataaccessd".
I search in the web and found that this process is a deamon process that reponsible the Mail accounts (like Exchange/Gmail) and contancts list.
I've installed the app "System Status - activity monitor" which shows important system info like CPU usage, Memory usage and running processes.
Before apply my solution (deleting the mail accounts) i saw that the CPU usage was very high which consume the battery very fast. Also i saw that the memory (RAM) was run out.. which probably what cause the crashing..
After deleting the mail accounts (at Settings -> Mail, Contacts, Calendars) i check again with the System Status app, and saw that the memory and CPU were back to normal.
Adding the mail accounts back, still everything work ok
Hope this solution will help you too,
Enjoy!

How do we alert agents that there are other calls in the queue?

Hey,
I'm trying to figure out a way to alert agents that there are other calls in the queue (whether they're ready or not-ready). I've seen systems that have a separate button on the phone that flashes when there's a call sitting in the queue.
The purpose of this is two fold:
1) if they are on a call they know they need to step up the game a bit to get the current issue resolved.
2) if they are "not-ready" and didn't notice the software, the blinking phone should help jump-start their brain to think "why isn't my phone ringing?"
A wallboard, while nice, is not practical for the situation i'm looking at (information desk). I'd like to minimize the number of things they have to keep track of (walk-ins, a PC, and the phone only), and a flashing button seems like a good way to do that.
Has anyone seen something similar to this on UCCX?
JM

Hi thanmad,
I don't have a sample script with me on hand now, the script i did before is part of our production scripts. But the script required to alert the agents is fairly simple.
First part is identifying when you would like the alert to be triggered, for example say when the call is been in the queue for 2 minutes. You can achieve this in different ways; you can use “Get reporting statistic” and use a field which will give you the Current wait duration of the caller, in this case Report object “csq ipcc express” need to be selected. You then need to compare the result with the predefined duration (seconds) and if the result is higher, then trigger the Alarm.
The Alarm is triggered to the alerting device by using “Call Consult Transfer” set a time out for it and then send the call back to the Queue. Make sure this device doesn’t have any VM setting or forwarding configured to it. If you don’t want reporting statistics you can just put this step where you want in the script and when the call hits it, it will trigger the alarm.
Not sure if it makes sense to you but I would recommend you playing with it and see if it is what you are looking after.
HTH!

Can't delete mail on phone, message says unable to move message the message could not be moved to the mailbox trash

can't delete mail on phone, message says, Unable to move message The message could not be moved to the mailbox trash.

Delete your mail account/s and re-add them.
This is what worked for me but I've read about other solutions that have worked for some people as well:
http://forums.macrumors.com/showthread.php?t=612773

How to configure ML Server to send Alert Notifications by mail?

Is it possible to configure Mountain Lion Server to send out Alert notification by e-mail without enabling full Mail services?
I don't want to run the Mail service on the Server. I'm quite happy with my ISP's mail service. Besides, I have a dynamic public IP address, hence no rDNS entry (so I couldn't run Mail if I wanted to). And I don't have the expertise to configure and maintain the Mail service. But I would like to get the Server to send me any important alert notifications by e-mail.
I have access to an authenticated SMTP server I can use to relay the outbound alert notification emails. But I don't know how to coerce the alert service into using it. Is it possible to do so, or does one need the full-blown Mail service to be configured (with both dovecot and postfix running) in order to get Alerts to be e-mailed?
Thanks for any help.

@MrHoffman,
Thanks for the pointers and suggestions.
The config for my ISP's SMTP server is correct. I specified the port (:465), and double-checked userid/password. It's the same as used by all our e-mail clients (a half-dozen or so on various Macs, iPhones, iPads, Linux boxes), all of which work fine from my LAN.
As for DNS, it seems OK. (I am indebted to you for the excellent series of articles on servers and networking at http://labs.hoffmanlabs.com/node/1705 )
The changeip command reports:
The names match. There is nothing to change.
dirserv:success = "success"
However, I should point out that I do not have the DNS service enabled on ML Server. I already have a local DNS running on my gateway router. (it's an instance of the dnsmasq process that is part of Tomato firmware). It has local names defined for all the servers and hosts on my LAN, and provides rDNS for them as well.
However, what I haven't done is enabled the Mail service. You've (slightly) misunderstood the core of my plan. My intent is not simply to secure the local mail server against remote access. I don't want either remote or local users from accessing the mail server. I don't want it listening for POP or IMAP connections from anywhere (on my LAN or remotely). I don't want it receiving inbound mail from anywhere. I don't want it relaying outbound mail for any client on my LAN. All I want the ML Server to be able to do is to send me alerts (by e-mail) when it's in need of attention. Other appliances on my LAN (eg. a NetgearReadyNAS) can send me e-mails when they are unhappy, and I hope I can coerce the ML Server to do the same.
I know I don't have the expertise to operate and maintain my own mail server, and I'm quite happy with the mail service provided by my existing network service provider. Plus, I'm behind a cable modem with a dynamic IP address, so I'm unable to establish my own rDNS record (which I understand is required to handle inbound mail).
It looks like the next step is to turn on the Mail service. But I'm sure it's going to be unhappy since there's no MX record set-up. I was hoping there was a way that ML Server could simply send out its own outbound alerts (using my ISP's SMTP relay) without having the incoming part of the mail service active. But perhaps Apple didn't anticipate that sort of configuration.

Queue alerts container variables are not getting filled

Hi All,
I am referring this blog to create alerts when message struck in queues
/people/santhosh.kumarv/blog/2009/05/19/sap-xipi-alerts-for-queue-errors
I am able to get the alert when a message struck in Queue of XI. But Container variables are not filled with actual run time values
I have used the report as it is and container variables as described in blog.
I have implemented Alerts for IE & AE alerts, those are looks good as expected.
Please let me know any clue
Regards

Hi,
After investigating all the things i found these
1) We have already Integration Engine & Adapter Engine Alerts configured in landscape with separate alert categories & working fine
2) Now i configured one more alert category for Queue error with the above mentioned Blog
Important thing: is even though if any error occurred on Integration engine, i get 2 alerts. one with Integration Engine alert category description & one more is with Queue alert category description
Reason for this is, for Queue alert category i selected radio button as "No Restriction". because of this if any IE error occurred also queue alert category is also triggering along with Integration engine alert category .
Please let me know is it possible to implement Queue alerts along with the IE & AE type alert categories
Any one implemented IE, AE & Queue alerts in single landscape
Regards
vamsi
Edited by: Vamsi Krishna on Jul 19, 2010 4:53 PM

Automatic sending of Alert through e-mail

Hi All
We have one alert which is generated with a query. Now afteer generating this alert we want to have system to send automatically this alert to some recepient via e-mail.
Now will you please tell me the procedure to be follwed to integrate this so that the generated alert is e-mailed to selected employee of the organisation.
Thanks & with regards
Aloke Bandyopadhyay

Dear Balaji
Sorry for the delay in replying to your suggestion as there was some problem in our system for which communication was not possible. Any way after going through the settings as you have advised we could not get the required result i.e. alerts are not been sent through mail. We have outlook integration installed and in "Administration ==> Add-ons ==> Outlook Integration ==> Deafoult Settings" check box "Sent E-mail via MS Outlook" is set. Till then alerts are not been sent to email of the user.
Please suggest what else to do.
Regards
Aloke Bandyopadhyay

My 3 GS has been working fine for the last two years or so but recently it has been getting "stuck" frequently when I try to do various things - answer a phone call, switch screens, go to my mail, etc.

My 3 GS has been working fine for the last two years or so but recently it has been getting "stuck" frequently when I try to do various things - answer a phone call, switch screens, go to my mail, etc.

Hello binbingogoABC,
Shopping on BestBuy.com should be easy and fun and not fraught with the kind of trouble that you describe. I regret very much that this has been your experience.
Using the information you provided when you signed up for Best Buy Unboxed I was able to locate your cancelled orders. I have requested more information from my back-office partners. As soon as I have additional details about your situation, I will reply again to this message. In the interim, I'm sorry that I must impose upon your patience.
I'm very grateful that you wrote to us with your concerns.
Sincerely,

Alerts for sending mails

Hi all;
i am configuring alerts for sending mails . i am on XI 7.0 SP 2.i am not able to find an option like internal processing in ALRTCATDEF settings configurations.
Can this be the reason why mails are not getting send.

Hi Mudit,
To send an EMAIL, assign an EMAIL ID to the corresponding user in the transaction SU01 and then set up SCOT and you can send emails when the ALERT is triggered.
Once you have configure Alerts, you will get the Alerts into ALERT INBOX in RWB of the user. To also get the email, the following needs to be done,
1. In SU01 -- Assign the Email ID for the Recipient of the ALERT.
2. In , RWB>ALERT INBOX> PERSONALIZATION--> Time Independent Delivery and Email are selected.
3. Finally, SCOT needs to be set up to send Emails. Check this for the same. You can ask your BASIS team to do this step.
http://help.sap.com/saphelp_nw04/helpdata/en/23/1edf098ea211d2b47300609419ed29/frameset.htm
Also, In ALRTCATDEF, go to SETTINGS--> CONFIGURATION. By default, the option selected is INTERNAL PROCESSING. Select the option SMTP FORWARDING AS XML and give the email id. This will enable you to send an email alert whenever an error occurs in XI.
Also, to test your Alerts, execute the report RSALERTTEST in SE38.
Also go throuh the following links...
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step
http://help.sap.com/saphelp_nw04/helpdata/en/3f/81023cfa699508e10000000a11402f/content.htm
http://help.sap.com/saphelp_nw04/helpdata/en/80/942f3ffed33d67e10000000a114084/frameset.htm
http://help.sap.com/saphelp_nw04/helpdata/en/2b/d925bf4b8a11d1894c0000e8323c4f/frameset.htm
Regards,
Abhy
Message was edited by: Abhy Thomas

Any way to set phone to only alert for phone calls ?

hey guys,
Is there any setting or app were that i could set my iphone 4 verizon to only alert me if there is a call coming in ?

DJ Mofasa wrote:
Thanks
Yea I did look and you do mean to be snarky !
In that case, I don't understand why it doesn't work. Are the options not there (maybe Verizon phones don't have them)? Is it that you set them and they don't work? Or is it that you're looking for something different?

Alerts via e-mail

Hi,
I have configured the BPM to raise an alert in case of exceptions. I am able to see the alerts being delivered to my alert inbox. Now I want to send these alerts to uesrs inbox via e-mail. Please let me know what are the steps involved to send alerts via e-mail. Also I would like to know as to where exactly in XI we specify the e-mail address to which these alerts needs to be sent.
Regards
Anand

Hi Anand,
Go thru this link for establising a HTTP Connection to the external mail server
http://help.sap.com/saphelp_47x200/helpdata/en/ae/71583ca544eb51e10000000a114084/content.htm
>>where do I do I maintain the e-mail address to which theses alerts to be forwarded
The steps are as follows:
1)Select the Alert Category and Check the Additional configurations and execute it.
2)In the pop-up window,
Under Fixed recipients, give the name of a Fixed Recipient User(the user shd present in su01).
3)And press the Create Alert Button
The e-mail address of the fixed recipients is taken from SU01 (User Management).Plz chk the email id is present there for the recieptents.
Hope it helps.
Regards
Arpit Seth

Does anyone know why my iphone keeps switching all of my alert tones and ringtones assigned to contacts? i restored it and it still keeps doing it and now when ever i get a txt or a phone call the tones just sound terrible. how do i fix this?

does anyone know why my iphone keeps switching all of my alert tones and ringtones assigned to contacts? i restored it and it still keeps doing it and now when ever i get a txt or a phone call the tones just sound terrible. how do i fix this?

Your only chance is setting it up as new device without using the latest backup afterwards, which you already did.
If this does not work, you should get it serviced:
Apple - Support - Service Answer Center
How to back up your data and set up as a new device

I updated my 3gs to 6.1.3 now I can't get mail the phone constantly restarts itself and I can't get it to Restore thanks Apple what can I do?

I updated my 3gs to 6.1.3 now I can't get mail the phone constantly restarts itself and I can't get it to Restore thanks Apple what can I do?

Im having the same problem, I updated my Iphone 4S to 6.1.3, shortly after that my phone had no audio. It was working fine one minute and then stopped. Was listening to music when sound gave out on me. It wont ring, phone just vibrates even after turning off vibration option. I've tried all the options listed and nothing. My phone has never been jailbroken either. If I connect the earphones is works perfectly. On one of my last calls received, phone's ringtone was heard for about 2 seconds before muting and just vibrating. Ringtone sounded perfect, speakers did not sound damaged.
What else could be done? I've read several post regarding this and it seems like Apple has no solution to this yet. Very dissappointed.

CCX queue alerts by e-mail or phone call

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