CE10 - Report to Unmanaged Disk perpetual pending

Hello,
I am a report writer who has had to assume distribution responsibilities so I don't have much experience in troubleshooting Crystal Enterprise.
I am attempting to schedule a report that is intended to write to a folder on a Linux server.
1. The host file on my Crystal Enterprise server has been edited to see the Linux server as having a name recognizable to Windows:
rdfun01
2. I can, while using Windows Explorer from the Crystal Server, go to the appropriate folder
rdfun01\datapump\
3. I thusly scheduled the report destination as follows:
-Unmanaged Disk
-//rdfun01/datapump
-billing.%ext%
-Login information applied
4. When I run the report it sits at a perpetual pending status
Does anybody have any ideas?
Thank you,
Michael Hargett
Disetronic Medical Systems

Try Mapping the drive first

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Error Scheduling Crystal Report to save to Unmanaged Disk destination

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How to Retrieve a Crystal Report's Unmanaged Destination Filename

Hi all,
I have looked very closely at Robert Twigg's response to the post "[Destination Path and name of a scheduled Report|http://forums.sdn.sap.com/thread.jspa?messageID=9588160#9588160]" dated 9/1/10 and while it does retrieve the unmanaged destination path, the filename retrieved is the managed filename. How does one go about retrieving an instance's unmanaged filename?
When I look at a Crystal Report instance details, it definitely knows what the unmanaged filename that was populated, here is a sample instance detail:
External Destination: File copy the instance with the filename: "ALOG_Deferred_Clearing_RPT_2011-12-13-11-43-09.pdf" to the folder: "/apps/efs_bobj/IMPL/XX" .
As you can clearly see, the filename consists of report name, date, and time that was specified as "%SI_NAME%_%SI_STARTTIME%.%EXT%" in the destination filename.
Here's the snippet to retrieve the managed filename:
IInfoObject report = (IInfoObject) reports.get(0);
// Get the file name from the instance.
IFiles files = (IFiles) report.getFiles();
IFile file = (IFile) files.get(0);
Any insight on how to retrieve an instance's unmanaged filename would be highly appreciated.
Thanks in advance,
Hart Penn
Edited by: hartpenn on Dec 14, 2011 2:14 PM
Edited by: hartpenn on Dec 14, 2011 2:15 PM
Edited by: hartpenn on Dec 14, 2011 2:19 PM

Thank you for your response. I am querying for the report instances using the query below:
IInfoObjects iRptObjects = infoStore.query("SELECT * FROM CI_INFOOBJECTS " +
 "Where SI_KIND='Pdf' AND " +
 "SI_INSTANCE>0 ");
Collection<IInfoObject> iRptObjs = iRptObjects;
for (IInfoObject iRptObj : iRptObjs) {
 ISchedulingInfo iSchedInfo = iRptObj.getSchedulingInfo();
 IEvents triggerEvents = iSchedInfo.getDependants();
 if (triggerEvents.size() > 0) {
 for (int j=0; j < triggerEvents.size(); j++) {
 IInfoObjects events = (IInfoObjects)infoStore.query("SELECT * FROM CI_SYSTEMOBJECTS " +
 "Where SI_KIND='Event' AND " +
 "SI_ID=" + (Integer) triggerEvents.get(j));
 if (events.size() > 0) {
 IEvent curEvent = (IEvent)events.get(0);
 IDestinationPlugin destPlugin =
 (IDestinationPlugin) infoStore.query("Select Top 1* from CI_SYSTEMOBJECTS " +
 "Where SI_NAME = 'CrystalEnterprise.DiskUnmanaged'").get(0);
 IDestinations dests = iSchedInfo.getDestinations();
 Collection<IDestination> destObjs = dests;
 if (dests.size() > 0) {
 // we have a dest set up
 for (IDestination destObj : destObjs) {
 if (destObj.getName().compareTo("CrystalEnterprise.DiskUnmanaged") == 0) {
 // Copy the destination properties to the destination plugin.
 destObj.copyToPlugin(destPlugin);
 // Get the scheduling options for the unmanaged disk.
 IDiskUnmanagedOptions diskUnmanagedOptions =
 (IDiskUnmanagedOptions) destPlugin.getScheduleOptions();
 // Get the destination files
 List destFiles = diskUnmanagedOptions.getDestinationFiles();
 String pathName = (String)destFiles.get(0);
 IFiles iFiles = (IFiles) iRptObj.getFiles();
 IFile myFile = (IFile) iFiles.get(0);
 logger.debug("Object: " + iRptObj.getTitle() +
 ", ID: " + iRptObj.getID() +
 ", Kind: " + iRptObj.getKind() +
 ", Trigger Event: " + curEvent.getEventName());
 logger.debug("Dest: " + pathName);
 logger.debug("Filename: " + myFile.getName());
while this is not efficient, it does retrieve the instances. However, the file name returned is not what was specified in the destination filename. Here is some info returned and displayed:
Object: ALOG_Deferred_Clearing_RPT, ID: 128776, Kind: Pdf, Trigger Event: EVT_121311_114308
Dest: /apps/efs_bobj/IMPL/XX/%SI_NAME%_%SI_STARTTIME%.%EXT%
FileName: ~ce46086dd492ac788.pdf
As you can see, the filename is clearly the managed filename.
Edited by: hartpenn on Dec 14, 2011 3:43 PM
Edited by: hartpenn on Dec 14, 2011 4:02 PM
Edited by: hartpenn on Dec 14, 2011 4:03 PM
Edited by: hartpenn on Dec 14, 2011 4:17 PM
Edited by: hartpenn on Dec 14, 2011 4:26 PM
Edited by: hartpenn on Dec 14, 2011 4:27 PM
Edited by: hartpenn on Dec 14, 2011 4:28 PM

Issue on Java Run Deski document, save format in a unmanaged disk location

Post Author: usaitconsultant
CA Forum: JAVA
m developing an java application-based that will
run deski report/document in a window machine and save output formatted
report/document (pdf, etc.) to a local destination (unmanaged disk).
However, no physical file was created after I execute my program. Note
that BO XI server is on the other machine. Below is the code. Please
let me know whats the problem? Thanks.
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 "WHERE SI_NAME = '" + reportName + "'";
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 sql = "SELECT * " +
 "FROM CI_SYSTEMOBJECTS " +
 "WHERE SI_PARENTID=29 " +
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 destinationObject.copyToPlugin(destinationPlugin);
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 destinationPlugin.getScheduleOptions();
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 destinationObject.setFromPlugin(destinationPlugin);
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Post Author: usaitconsultant
CA Forum: JAVA
Hi Ted,
Thanks for the reply.The file is not available in the server. Though, I checked CMS and I found an instance in history tab and the status is failed with error below.
 Error Message:
 A variable prevented the data provider Query 1 with BANRRD30 from being refreshed. (DMA0008).When I checked my codes, I found out that the object Im using is for web intelligence data provider. However, I cannot find any documentation and example for passing parameter values in desktop intelligence data provider. Any idea on this? You think this is not suported by Report Engine SDK?Thanks.

Set 'Use Job server default' for Unmanaged disk destination

Hi,
I am using BO XI R2 SDK to schedule reports.
I want to set all my reports destinations to Unmanaged disk to a particular folder. I have set these in reportjobserver's destination configuration too.
Now i want create schedules through code for all my reports. I want these reports to use the job server defaults. I am unable to find a solution for this. The code i am currently using is as follows:
Code:
InfoObject diskObj = tempStoreForDisk.Query("SELECT * FROM ci_systemobjects where si_name='CrystalEnterprise.DiskUnmanaged'")[1];
 DestinationPlugin destDiskPlugin = (DestinationPlugin)diskObj;
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 DiskUnmanagedOptions diskUnmanagedOptions = new DiskUnmanagedOptions(destinationOptions);
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 schedulingInfo.Destinations[1].SetFromPlugin(destDiskPlugin);
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If a solution for the above query is not available, is it possible to set 'specific filename with extension' in the unmanaged destination through code?
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Thanks.

Hello, Gayathri;
I am not aware of a method to get defaults from the Job Server.
You can use Visual Studio .NET to schedule to a disk file. We do have samples associated with our Developers Library on line.
http://devlibrary.businessobjects.com/BusinessObjectsXIR2SP2/en/devsuite.htm
The sample I am thinking of is "Schedule Report".
http://devlibrary.businessobjects.com/BusinessObjectsXIR2SP2/en/en/BOE_SDK/sampleList.htm
Here is a simple sample that schedules to disk:
Imports CrystalDecisions.Enterprise
Imports CrystalDecisions.Enterprise.Desktop
Imports CrystalDecisions.Enterprise.Dest
Public Class ScheduleDisk
 Inherits System.Web.UI.Page
 Dim ceSession As EnterpriseSession
 Dim ceEnterpriseService As EnterpriseService
 Dim ceInfoStore As InfoStore
 Dim ceReportObjects As InfoObjects
 Dim ceReportObject As InfoObject
 Dim ceReport As Report
 Dim sQuery As String
#Region " Web Form Designer Generated Code "
 'This call is required by the Web Form Designer.
 <System.Diagnostics.DebuggerStepThrough()> Private Sub InitializeComponent()
 End Sub
 Private Sub Page_Init(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles MyBase.Init
 'CODEGEN: This method call is required by the Web Form Designer
 'Do not modify it using the code editor.
 InitializeComponent()
 End Sub
#End Region
 Private Sub Page_Load(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles MyBase.Load
 'Put user code to initialize the page here
 Try
 'grab the Enterprise session
 If TypeOf Session.Item("ceSession") Is Object Then
 ceSession = Session.Item("ceSession")
 'Create the infostore object
 ceEnterpriseService = ceSession.GetService("", "InfoStore")
 ceInfoStore = New InfoStore(ceEnterpriseService)
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 sQuery = "Select SI_ID From CI_INFOOBJECTS Where SI_PROGID = 'CrystalEnterprise.Report' AND SI_Name='Consolidated Balance Sheet' AND SI_INSTANCE=0"
 ceReportObjects = ceInfoStore.Query(sQuery)
 'check for returned reports
 If ceReportObjects.Count > 0 Then
 ceReportObject = ceReportObjects.Item(1)
 ceReport = CType(ceReportObject, Report)
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 Dim ceSchedulingInfo As SchedulingInfo
 ceSchedulingInfo = ceReport.SchedulingInfo
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 ceSchedulingInfo.RightNow = True
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 ceSchedulingInfo.Type = CeScheduleType.ceScheduleTypeOnce
 'When scheduling to all destinations except the printer, you must first retrieve
 'the appropriate destination object. Each destination InfoObject is stored in the
 'CMS system table (CI_SYSTEMOBJECTS) under the Destination Plugins folder
 'Retrieve the DiskUnmanaged Plugin from CI_SYSTEMOBJECTS
 Dim ceDestinationObjects As InfoObjects
 Dim ceDestinationObject As InfoObject
 ceDestinationObjects = ceInfoStore.Query("Select * from CI_SYSTEMOBJECTS Where SI_NAME = 'CrystalEnterprise.DiskUnmanaged'")
 ceDestinationObject = ceDestinationObjects.Item(1)
 'Create the DestinationPlugin object
 Dim ceDisk As New DestinationPlugin(ceDestinationObject.PluginInterface)
 'Create a diskUnmanagedOptions object and its ScheduleOptions from the Destination plugin
 Dim ceDiskOpts As New DiskUnmanagedOptions(ceDisk.ScheduleOptions)
 ceDiskOpts.DestinationFiles.Add("c:\ScheduledReports\ScheduledToDisk.rpt")
 'Copy the properties from the Destination Plugin object into the report's scheduling
 'information. This will cause the file to be transfered to Disk after it has been run.
 Dim ceDestination As Destination
 ceDestination = ceSchedulingInfo.Destination
 ceDestination.SetFromPlugin(ceDisk)
 'schedule report
 ceInfoStore.Schedule(ceReportObjects)
 Response.Write("Report Scheduled Successfully with an Object ID of : " + ceReportObject.Properties("SI_NEW_JOB_ID").ToString)
 Response.Write(" Report Scheduled to the following location: " + ceDiskOpts.DestinationFiles(1).ToString)
 Else
 'no objects returned by query
 Response.Write("No report objects found by query ")
 Response.Write("Please click <a href='Index.aspx'>here</a> to return to the logon page. ")
 End If
 Else
 'no Enterprise session available
 Response.Write("No Valid Enterprise Session Found! ")
 Response.Write("Please click <a href='Index.aspx'>here</a> to return to the logon page. ")
 End If
 Catch err As Exception
 Response.Write("There was an error scheduling the report: ")
 Response.Write(err.Message.ToString + " ")
 Response.Write("Please click <a href='Index.aspx'>here</a> to return to the logon page. ")
 End Try
 End Sub
End Class
Elaine

Split a PDF by sections and name them into one unmanaged disk destination

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I have seen a few messages related to this issue, but none have been help in my case.
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Status: Failed
Printer: The instance is not printed.
External Destination: Copy the instance with filename 'IA - Fin Ban Upload.xls' to the directory '//DESTINATIONSERVERNAME/parentfolder/childfolder'.
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Start Time: 4/24/2009 11:19 AM
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External Destination: Copy the instance with filename 'IA - Fin Ban Upload.xls' to the directory '//SERVERNAME/parentfolder/childfolder'.
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Start Time: 4/24/2009 11:19 AM
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Here is our BOS specs:
Build Date: 2007/03/01 05:19:03
Build Number: 826
Product Version: 11.5.8.826
Data Source: BOE115:127.0.0.1:3306
Database Name: 4.1.13a-pro
Database User Name: BusinessObjects
Auditing: Disabled
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Just a thought, I never tried this before, but if you were to open a program such as wordpad or notepad on the server using Microsoft "run as" (the domain account running the BO job server) then save as to the UNC location you should be able to verify all NTFS, network permissions, and policy are in order.
If so then the problem would seem to be BO config. The most common issues are making sure you use the UNC path name to access to reference the share and make sure in the CMC > servers > job server > destinations that the unmanaged is enabled (you must do this for the report job server for scheduling and destination job server for sending.
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CE10 - Report to Unmanaged Disk perpetual pending

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