Censored posts for made-up terms of use???

Question

Can anyone tell me why my question about an apparent alteration and attempted deletion of personal user data following a snow leopard install violates this forum's Terms of Use?
Despite the first stated reason for censorship in the email below, there was NO discussion of unauthorized modification of Apple Products in my question.
My two deleted posts ONLY had questions about an unauthorized modification of personal User Data.
In addition the second post involved, although containing similar information, was most certainly NOT a duplicate.
This second post on this subject happened after I learned that Time Machine, by default, wouldn't ordinarily back-up this user data. It therefore had NO reference to potential issues with Time Machine and was posted in a more relevant topic area.
It was most definitely NOT a duplicate posting. I would have happily agreed to a removal of the first post on this subject since it was no longer relevant to that topic area.
I'd like to mainly understand why a question about data corruption and attempted deletion of user files isn't permissible here. (The duplicate posting excuse for deleting these is a fall-back/smoke-screen imho.)
Also I do have a need to publicly state how disappointed I am with Apple in the way such posts disappear. This is my first experience with Apple censoring information, but I've seen better moderation practices on amateur/not-for-profit run message-boards. For example, I have NO way of knowing whether modular747 is a moderator or not. So all users get is an email by an individual who seem appear to understand the post (let alone the Terms of Use**) and BANG, posts are deleted without even an email to that effect....really?
Really? Is this is the same Apple who has given me great customer service and has treated me as a reasonable human being, and consequentially a good repeat customer, with virtually every prior interaction I've had?
Not really expecting anything positive from this post - hopefully stimulate internal thinking within the moderators/Apple about how their actions impact their customers. But I fear Apple may already have grown too big for that.
modular747 posted "Re: Apple Removing Time Machine Backups of iPhone Custom Restore ?" in "Apple Removing Time Machine Backups of iPhone Custom Restore ?" on Oct 30, 2009 1:05:43 AM.
Apparently you missed the forum Terms of Use rules prohibiting discussion of unauthorized modifications of Apple products ("custom firmware") as well as duplicate posting.

Answer 1

capaho wrote:
That's a matter of personal and professional philosophy. As a customer who has a house and an office building full of Apple products, some of the experiences I've had here have been downright insulting.
I do remember your nickname and that you were upset about something, but I don't remember what it was. I have a couple of businesses myself. Out of about every 800 customers, I get good feedback from about 5 and bad feedback from 1. Those few bad responses are truly baffling. Because the customer doesn't understand shareware, or can't enter a registration code, I get accused of every vice under the sun. My response? I cheerfully issue a refund and Presto! They aren't my customer anymore.
A bad customer's money really isn't worth it. I don't care if they bad-mouth me to everyone they know. The other bad customers they know will stay away from me. The good customers they know might even be influenced by what they know about said bad customer's character and be attracted to my company.
I am sure Apple's experience is similar, albeit amplified by a few orders of magnitude.
It may be that Apple doesn't need or doesn't even want my business, but the converse is also true.
No, it's not. It it were, then Sun really would bought Apple for a song in 1995. Apple provides products and services you can't get anywhere else.
I may have no influence here, but I do make the buying decisions for my home and my company, and my experiences here have had a negative impact on my feelings about Apple in general.
You know, it's just a job. The moderators have a list of things they censor or moderate if someone complains about them. I don't know why you feel abused or insulted, but it certainly isn't personal. The moderators are just doing their jobs. Other member are just trying to help. If someone says something wrong, unfair, silly, or illogical, they are going to get called on it. That's just life in the free world.