Change Person template applied to new customers created via incoming email

Question

Hi,
Has anyone ever tried to change what Person template is used when a Customer is created via incoming email?
Up to now we’ve just had one “Customer” Person template and this is applied to new customers created via incoming email and via AD synchronisation.
What I want to happen is for Customers created via AD sync to continue picking up the existing Person template, but I want Customers created via incoming email to pick up a different Person template.  This template has various fields set to different defaults (e.g. it’s Organisation set to “External”, Customer Profile set as “External”).
If anyone can point me in the right direction it would be appreciated.
Thanks,
Ian

Answer 1

Thanks both for the advice.  I decided to go for the "easier" option of using INBOUNDMAILIA2 (as it's something I have used and modified a lot in the past).
In case anyone is interested, this is the main bit of the code I came up with.  Although not perfect - as it doesn't actually apply a different Person template - it does update the keys fields that allows us  do what we want.
!     /* If Call Template is 'Valuation' and the Customer is external (user has no Domain set) then set various Person attributes:
!     /*  Set custom 'Don't Email' flag to TRUE; 'Customer Profile' (Department) to 'External'; 'Organisation' to 'External' (if currently Unspecified)
     SELECT @VALUATION_T_PLATE_NAME = CUSTOM_VALUE FROM CUSTOM_SYS_OPTIONS WHERE CUSTOM_ATTRIBUTE = 'VALUATION_T_PLATE_NAME' AND STATUS = 'A'
     SELECT @TEMPLATE_REF_TO_MATCH = CALL_NUMBER FROM CL_CALL_LOGGING WHERE TEMPLATE_IND = 1 AND T_PLATE_NAME = @VALUATION_T_PLATE_NAME
     SELECT @TEMPLATE_REF = TEMPLATE_REF FROM CL_CALL_LOGGING WHERE CALL_NUMBER = @ITEM_NO
     IF (@TEMPLATE_REF = @TEMPLATE_REF_TO_MATCH)
     BEGIN
      SELECT @CUSTOMER_REF = USER_REF FROM CL_CALL_LOGGING WHERE CALL_NUMBER = @ITEM_NO
      SELECT @USER_DOMAIN = USER_DC FROM AR_PERSON WHERE REF = @CUSTOMER_REF
      IF (@USER_DOMAIN IS NULL)
      BEGIN
       UPDATE AR_PERSON SET CUSTOM_CHECKBOX_1 = 1 WHERE REF = @CUSTOMER_REF
       UPDATE AR_PERSON SET DEPARTMENT_REF = 1 WHERE REF = @CUSTOMER_REF
       SELECT @ORG_REF = ORGANIZATION_REF FROM AR_PERSON WHERE REF = @CUSTOMER_REF
       IF (@ORG_REF = 0)
       BEGIN
        SELECT @ORG_REF = CLIENT_CO_REF FROM AR_CLIENT_COMPANY WHERE CLIENT_CO_NAME = 'External'
        IF (@ORG_REF IS NOT NULL)
        BEGIN
         UPDATE AR_PERSON SET ORGANIZATION_REF = @ORG_REF WHERE REF = @CUSTOMER_REF
         UPDATE CL_CALL_LOGGING SET CLIENT_COMPANY_REF = @ORG_REF WHERE CALL_NUMBER = @ITEM_NO
        END
       END
      END
     END