Charged twice, skype refuses to refund

Question

I had a subcription for a month of unlimited calls on my account and due to accidentally emptying my account at the ATM on the same day when the skype payment was due it obviously failed to take the money from my bank account. In the past if this happened you could just go to your account and remove the failed payment method and put it back in and the system would automatically keep your subscription intact right?
Well when the payment failed i logged into my account to find a way to pay for it but to my horror the entire subscription had been deleted from my account altogether with no way of re-activating it. Only thing that was there was a notice saying my subscription had been cancelled and when i clicked on that link it would take me to the page where you can buy a whole new subscription. Since my skype number was due at the same time it's the same story for that too. I can only buy a new number or get a brand new subscription at a higher price than what i was paying previously!
That's not all, i actually went through with getting a whole new subscription while being extremely bitter about the higher price til i eventually forgot about it in the next 2 weeks that followed. After nearly 2 months passed i randomly logged into my skype account and saw that the subscription that skype claimed to have been cancelled had came back a month after and skype had been charging me twice a month for the exact same subscription but with 2 different prices. How can you delete my subscription off of my account and let me know it's been cancelled instead of giving me a chance to pay for it and then bring that same "cancelled" account back a month later without any notice me to me the customer?
I contacted Live Text Chat Support with this issue and they coldly blamed me for failing the automatic payment (as if its impossible to make that mistake) while offering no explanation as to why the option to retry the payment has been removed from skype altogether. I asked them to manually attempt the payment again from my account and they said this was not possible and that there's no chance for me to get any sort of refund for this. All i got was "sorry we assure you this won't happen again!". Apparently refunds are only possible if you report the issue within 2 weeks of them charging you (wtf) while it's also necessary for the subcription to be active while the refund is being issued. Of course when i saw that for some reason i had 2 versions of the same exact subscription i went and cancelled the other one and now because of something like this i can't get a refund?
I've been a paying customer for over 3 years straight now and a skype user pretty much since skype first came out and i'm appalled at how they treat their customers. The person Maria B. who i talked to on the Live Chat was also very rude and ended the chat session prematurely while i was typing. If it's skype's mistake that a cancelled account suddenly reappears then what does it matter if i went and cancelled that account before reporting it and why does it matter if it was over 2 weeks ago when they charged me? Who in their right mind would keep 2 subscriptions of the same exact thing on 1 skype account?
I asked if there was any way to get my subscription back and they said it's impossible and that i would just have to subscribe to a new one. But wait, that is exactly what i did last time and what got me into this mess in the first place! I'm so disappointed by the horrid level of customer support that skype is providing to their paying customers that i'd quit using the program immediately if it wasn't for the fact that all my friends use it. But yea maybe it's time to take my money elsewhere, it's never fun to pay for something and get dirt thrown in your face in return.

Answer 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.