Charger exchange program

Nokia has today initiated a charger exchange program for the AC-3E and AC-3U models, manufactured between June 15, 2009 and August 9, 2009; and the AC-4U model, manufactured between April 13, 2009 and October 25, 2009.
More information is available in:
http://chargerexchange.nokia.com

I picked this up on a BBC news report this morning which advised checking on Nokia's website. BUT first of all, it took some searching to track down the specific - and separate - website for the charger exchange scheme. At this moment, that site is NOT sign-posted from Nokia's main site. That's poor customer care ...
Second, just how many people have any idea what is the model number of their charger? It took some squinting with a bright light and a magnifying glass eventually to identify mine. There's no indication on the Nokia charger exchange site of what model of phones the affected chargers are intended to work with. Believe me, that's what every users will know, not the charger model number. It could help allay a lot of unnecessary concern if that information was provided up-front.

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Battery Exchange Program

I've had an issue that I've seen come up a lot in the forums. After the 3.2 update, my battery began to have issues. At full charge, if unplugged, it shuts off without warning as if the battery wasn't connected. I've done research and found out about the battery exchange program. I found two different postings on it, one listed several serial numbers that qualified for the extended warranty on the battery, the other listed the following symptoms:
Identifying an affected battery
Affected batteries will have one or more of the following symptoms:
Battery is not recognized causing an “X” to appear in the battery icon in the Finder menu bar.
Battery will not charge when computer is plugged into AC power.
Battery exhibits low charge capacity/runtime when using a fully charged battery with a battery cycle count (as shown in System Profiler) of less than 300.
Battery pack is visibly deformed.
Mine qualifies according to the list of symptoms because is "exhibits low charge capacity/runtime when using a fully charged battery a cycle count less than three hundred."
Battery Information:
Model Information:
Serial Number: Sony-ASMB012-363f-c391
Manufacturer: Sony
Device name: ASMB012
Pack Lot Code: 0003
PCB Lot Code: 0000
Firmware Version: 102a
Hardware Revision: 0400
Cell Revision: 0303
Charge Information:
Charge remaining (mAh): 3619
Fully charged: Yes
Charging: No
Full charge capacity (mAh): 3715
Health Information:
Cycle count: 220
Condition: Check battery
Battery Installed: Yes
Amperage (mA): 0
Voltage (mV): 12416
When I talked with Apple, they said it did not fall into the list of serial numbers that were included in the program. Does anyone have any advice?? This is clearly exhibiting the issues mentioned, but they're refusing to replace it. My computer is just over a year old. Am I going to have to just bite the bullet and buy a battery?

cgann25 wrote:
Asen, same here. I talked to 3 different people at Apple and they all told me my serial number didn't fit. It didn't seem to matter that my battery showed the symptoms described in the link above about the extended warranty. It didn't matter to them whether the symptoms started before or after my warranty expired.
It's frustrating that this is a known issue, but they won't help because my serial number doesn't match the "bad batch." Do you have an Apple store near you? I don't. Most people have suggested I go to the Apple store. Maybe you should try it!
See, my problem is a bit complicated. I live outside US. In Europe. In my country the customer care seems not so well developed. Plus there is no Apple office. It seems we have only resellers. But I see it has some room of improvement here too.
I could see there are some group of people having similar problem. How can we contact apple? Do they read these discussions?
If another "batch" of batteries is displaying similar problems, to those already reported, I believe they should consider it. That most probably means that there is another "bad batch" of batteries.
I would say it is fair to have that problem solved by Apple. This is surely not a user-caused issue. This is a hardware problem, I believe. If we pay crazy money in Europe for our MacBooks (compared to US prices), I believe we should be taken care better if some problem is not caused by us.
Message was edited by: Asen
<Edited by Moderator>

How to create/track a pallet exchange program

I would like to know the best/easiest way to track a pallet exchange program in SAP.
Right now, what we are doing is:
1. we created a material for pallets
2. when we ship pallets, we bill the customer
3. if they send them back, we issue a return order/return delivery/credit memo
#3 is a bit cumbersome, so I was wondering if there is a better way.
Anyone have a solution?

Hello Nino,
There are two options to deal with this scenario.
Option 1 : If customer sends pallets back in very rare case (some times) only
In this case,
Consider pallet as your sales material and deal it as normal as other sales material
1. Create Sales Order and include pallet material with other normal material.
2. Create Delivery for pallet material with other normal material
3. Do PGI
4. Create billing document and charge customer for pallet as regular item.
now when customer returns pallet, consider that return as sales return and process it with cusomer return order and credit the customer account.
Option 2 : If customer sends pallets back mostly, but fails some time.
In this case, you work with SAP standard RTP material functionality in Sales, details are given in below link.
http://help.sap.com/saphelp_46c/helpdata/en/dd/560051545a11d1a7020000e829fd11/frameset.htm
Hope this helps.
Arif Mansuri
Reward if answer is helpful.

Question on Battery Exchange Program

Hello,
I've got a MacBook Pro (bought it in 2006, USA). Battery stopped working right a month ago. Battery status says "Battery is not charging". The serial number of battery and MacBook Pro do fit the "15-inch MacBook Pro Battery Exchange Program" — https://support.apple.com/macbookpro15/batteryexchange/
However, I can't find my country in the list for new batteries to be shipped to. I'm living in Yekaterinburg, Russia.
Please, add Russia to the list so I could exchange my battery. Or please tell me where should I go to exchange it. I couldn't find any information about official Apple centre in Russia on this website.
Regards,
Ilya

Welcome to the Forums, Ilya!
Interesting: Russia is not in the pop-up list of countries, even when accessed from the Cyrillic language version of the battery exchange page!
Contact AppleCare at the following number:
495 5809557 pstn (local rate for Moscow, national rates for others)
(Worldwide support contact numbers are on this page.)
Hope this helps...

Battery failure although my battery doesn't fit the exchange program?

hello there!
i know there have been a lot of threads about the battery life and failures in the macbook pro but i don't know which one fits my case...
my mbp is a week 13 and has no problems at all. i don't use the battery that often - by now i have 14 cycles.
my battery's serial number doesn't fit the exchange program but today happened this odd thing:
i used my mbp on battery for less than two hours and the battery symbol said that i still have about 50 minutes of battery power. all of a sudden it turned off (as described in many other threads) without any warning and i couldn't turn it on without plugging in the power cable. when i turned it on it started from deep sleep mode (dimmed desktop).
...of course i did reset the pram and stuff - but what is going on? as i said i don't meet the exchange program for faulty batteries but still it doesn't seem to work proper.
what can i do?
thanks in advance, guys!
j.

hi and thank you all for your replies so far!
over the weekend i took some screenshots showing the various total of mAh. i have no idea if that is normal like this? and the battery is behaving normal again, no random shutdown... you can find the images under the following link...
http://www.propaganda-pixel.de/mbp/mbp.htm
in addition i added a photo of my magsafe... now that it comes to the battery issue i got slightly concerned if this crimpy cord should be like this (not that this thing starts to melt on me!).
when i transport my mbp i wind the cord around those two hooks and i never pull the magsyfe by the cord out. but still it looks like this.
the power cord is from a week 10 macbook pro which i got exchanged for a week 13 but i had to keep the cord...
i know, this has nothing to do with the battery issue and no, i'm not paranoid - just now that i started this thread i thought i could add it...
so my questions are:
- shall i request a new battery considering the various mAh indications?
- shall i request a new power cord? or does mine look normal?
why i ask is because i don't want to request something when there is no need for a replacement.
thank you all!

Battery exchange program : thanks for the iMac motherboard!

Hi!
I had problems with my battery.
Its serial number made me able to use the battery exchange program.
Thanks to UPS, after lots of difficulties, I received my parcel. How big it was!
I understood fast why it was so big: it was a iMac G5 motherboard. I don't need it. I need a battery.
What I wonder is: who do I need to contact, and how? (I'm French).
Thx in advance!
iBook G4 12" 1.2GHz Mac OS X (10.4.6)

Apple just sent me a replacement battery, and I can keep the motherboard (lol)! Thx a lot, even if I spent over half an hour calling an expensive number...
Still in love with my iBook, Vishnu.

Satellite A100-570: Battery exchange program utility doesn't load page

I've read in the latest issue of computeractive that some notebook batteries malfunctions and mine was one of those mentioned.
I downloaded the piece of software from Toshiba website to check the battery and indeed it told me my battery was affected. I wanted to put in an exchange application to which I clicked yes.
However, when the page loads up it is unknown. I have a A100-570 and am quite concerned about this matter but trying to get any info from Toshiba is quite difficult by email.
Can anybody help?

Hi
I found on the Toshiba European page a detailed description how to use this tool.
You can find this document here:
http://eu.computers.toshiba-europe.com -> Support & Download -> Product Updates -> Product Update: Toshiba Voluntary Battery Exchange program
In the section Battery Pack identification you will find a link to the Battery Pack Identification manual and to the Toshiba support bulletin document about Battery Pack Voluntary Replacement Program.
Furthermore I would recommend reinstalling this tool and please check the internet option like Privacy and security in the Internet explorer.
Maybe your IE settings block some third party sites and cookies.

Very frustrated with the battery exchange program

I'm very frustrated with the battery exchange program. I signed up online, double checked all my information, and submitted. No where on the page did it say that a signature would be required upon delivery. I work during the day, so I'm not home to receive shipments (any package I do receive is just left in the lobby, and it's always been fine--I live in a secure building).
DHL is refusing to leave the package at the door. Apple refuses to tell DHL that it's ok to redirect the package to my place of employment. My only option, it seems, is to spend almost two hours of my time driving to the DHL location and back (the pickup location isn't even in the same county I live in).
If anyone has any better ideas, I would love to hear it.
Thanks,
Andrea

If your battery was stolen after it was delivered, I'd bet you'd really get upset. If DHL is anything like UPS, you can sign the receipt telling them to leave the package. Pretty simple.

Battery exchange program for iBook

Hi,
I ordered true the battery exchange program a new battery for my iBook 4G. I also got a confirmation emal from Apple that i reicive the batteru in 3 a 5 days. This was on 29 december 05 and still the battery isn't arived yet.
Is this normal?
thanks

Hi,
I had to wait a while for my battery too. I ordered on the 24th December, it arrived on the 14th January. A little longer than Apple advised in the email, I guess delays because of Christmas.
If my delivery is anything to go by you should get yours pretty soon.
x

Battery exchange program: is proof of purchase really needed?!

I own Apple PowerBook G4 and my battery falls under this exchange program.
I'm from Russia but purchased my notebook in the USA.
On Apple Support website you write that only my computer serial number and battery serial number needed to participate in this exchange program.
I contacted Apple Distributors here in Russia (www.apple.ru, www.deepapple.com) about participating in this exchange program. But alongside with these two serial numbers they ask me for "proof of purchase" otherwise they refuse to exchange my battery.
Why is it so? Why I don't need that "proof of purchase" in the USA and in other countries listed, but need it in Russia? Why 2 serial numbers, the notebook itself, the original PowerBook box with documents package are not enough to exchange my battery?
Not so long ago I've noticed that my battery changed its shape and color but didn't know why it happened. After reading about this problem and the exchange program on Apple Support website I'm afraid to continue using my Apple computer and I am refused to exchange the battery.
What have I to do? Please help!
Apple PowerBook G4 Mac OS X (10.4.6) Apple iPod mini 4GB Green

Hi,
I live in the US, also where I purchased my PowerBook G4 12". When I received my replacement battery it did not fit, and when I called Apple about they asked me for a purchase date and told me that because I bought my machine from MacMall it would have to be registered with Apple. Now I have to fax AND email them an invoice proving that I purchased it just to get a SECOND replacement battery.
I don't know why a SN of both machine and battery isn't sufficient, except that maybe they want to know that you actually purchased the machine, not bought it from someone else (maybe the warranty doesn't transfer?) or that it's not stolen?

I cannot locate my "sent" mail since I changed to Exchange program in my apple email?

In my Apple mail I recently converted to Outlook 365 Exchange program. I have two email programs, Apple and Yahoo. Since I converted to this email program, when I send an Apple email, I cannot find the "sent" emails anywhere? I can pull up the Yahoo "sent" emails but not the others. I'm wondering if this could be due to something in my settings?
Thank you.

Yeah, Comcast didn't bother testing that new interface properly with Firefox, so it is a "Mozilla problem". They did the same thing two years ago with the last major re-design of their web mail interface, but they fixed it a little faster then.
The Xfinity Connect Lite interface works properly in Firefox 6.0, so you need to open Preferences > General near the top of that page and switch to the Connect Lite version. See the screenshot below.

Exchange program for older Apple TV units

My wife and I are proud owners of multiple Apple TV units for several years now and have always highly recommended them to friends and family as a means for watching content on existing TV sets. To our disappointment—especially with my kids—we recently discovered that YouTube functionality has been removed from all prior generations of Apple TV units. This is quite upsetting as viewing YouTube content on our TVs was a major benefit to Apple TV ownership. We now face an unfortunate decision of whether to purchase replacement devices. We hate the idea of shelling out more money just so we can gain back functionality that was taken away from existing purchases.
Can I visit my local Apple Store and exchange our current Apple TV units for newer ones?
Also, what's to stop other channels/apps from being discontinued in the future?
- Sincerely, longtime Apple TV advocate

Unfortunately, there is no such exchange program available to you. I know it probably won't alleviate all your displeasure at the current situation, but as I understand it, it is Google that have made the decision not to support this old app and there is little that Apple can do about this.

Iphone charger replacement program

Anyone know if is Apple offering the third party iPhone charger replacement program in Canada? I was told by the local outlet in BC, it's for the US and other part of the world only. She said she verified with he co workers, even I told her it was reported in CBC News

http://www.apple.com/support/usbadapter-takeback/
This should provide the information you are asking.
HTH

Power adapter exchange program

Is the power adapter exchange program also available in Malaysia?

http://appadvice.com/appnn/2013/08/apples-usb-adapter-trade-in-program-available -worldwide-here-are-the-prices
Never heard of Google
and Malaysia Customer care
1-800 803-638
Are you ok to call them ................

Adapter Exchange Program Request/Shipment Status Support or Contact Info

If I submitted an adapter exchange request online on 14 October 2008 and have not yet received the new adapter and return shipment info for the old adapter, how do I request follow-up assistance/support using the Online Assistant or directly via e-mail? The Online assistant indicates that I have no outstanding service requests and does not provide an option or contact information by which to submit a new request. Subsequent duplicate Adapter Exchange Program requests are rejected without providing a follow-up option or online/email support contact information. Please advise???

Hello PatrickPicasso,
If the Exchange Program website doesn't provide any information regarding the replacement request you will want to contact Technical Support per:
http://discussions.apple.com/thread.jspa?threadID=1847978
They will be able to check the status of the request and/or provide further assistance if necessary.
Charles H.

Charger exchange program

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