CHARM IBase & Component tables

Hi,
I want to know the table names for Change Request (SDCR) & Urgnt Correction (SDHF). I want to capture IBase & Component in Work flow CHARM.
Regards
Praveen K

Hi PK,
that's pretty complicated to find the table that contains the IBase of a ChaRM Ticket (SDCR, MJ, HF...).
If your purpose is to catch the data for a use in an ABAP you have different ways to do it
1 - use function modul : CRM_ORDER_READ exporting the guid of your ticket and it will returns you in parameter et_service_os-osset-refobject-ib_instance the value of the Ibase
2 - Call Public Method GET_IBASE_OF_CHNG_DOC of Class CL_HF_HELPER that returns the same parameter type than the option 1
Hope it helps
Regards
Khalil

Similar Messages

IBase & Component table names ?

Hi,
Can anyone tell me, the table names where the IBase & Component related to a support message ticket are stored?
Thanks,
mahantesh

Hey Mahantesh,
Funtion Module CRM_REFOBJ_READ_OW is the answer for your question..
Please Reward points for usefull posts.
Regards,
Anand..

Table for IBase Component

Hi,
Can anyone tell me the table where the IBase Component is Stored?Howz it related to the Support Desk Message through Tables?
Thanks in advance,
Sivagami.R

Hey Sivagami,
Here is the relation between Support Msg and Ibase component....
Every Support Msg has something called as GUID which uniquely identfies a Suppport Msg...
We can get this GUID from Table crmd_orderadm_h....Just pass the request id.....
Now pass this guid to FM CRM_REFOBJ_READ_OW to get ibase and ibase component....
Reward for usefull answer,,,,
Regards,
Anand...

ChaRM: Customizing of Change Request (IBase/Component)

Hi!
By creation of Change Request the value "IBase / Component" should be filled.
The default values here are: "0" and "0".
Has some one already customizng experience here?
I would like to change the value to e.g. "1" and "314" (my productive IBase).
Thank you very much!
regards
H. Thomasson

Hi Holger,
I am not sure about CHARM.
But since CHARM is also based on Service Desk functionality, may be the transaction IB52 can help you.
Executing IB52 transaction, will take u to a screen from where u can select your Installed Base using value help. In most of the cases, there will be only one option.
Just select that iBase, in the following screen, you will be able to see all the attributes of your installed base in the Text tab of the lower right part of the screen which is editable. Here you can make the required changes as you wish.
Reward for helpful answers.
best regds,
Alagammai.
Edited by: Alagammai Arunachalam on Sep 25, 2008 12:28 PM

ChaRM Copy Control for Ibase component

Hi Team,
I have created ZDCR which is copy of SDCR. And i have created ZDHF which is copy of SDHF. I have created the ZDHF as a subsequent document from ZDCR. While ZDHF is created, the Ibase component is not getting copied from ZDCR.
How to copy the ibase component from ZDCR to ZDHF?
Thank you for the input.
Regards
Kumar

Hi
you need to maintain the settings
goto spro change request management->extended configuration->copy control
define mapping rules
here choose your entries and check the IBASE column.
this shd solv u prb
Regards
Prakhar

CHARM: Automatic assignement for IBase/Component in Change Request

Hi!
By creation of Change Request the value "IBase / Component" should be filled.
The default values here are: "0" and "0".
Has some one already customizng experience here?
I would like to change the value to e.g. "1" and "314" (my productive IBase).
Thank you very much!
regards
H. Thomasson

Hi Roel,
many thanks for your response. You talking about service desk issue.
Unfortunately we do not use service desk and create the change requests manually.
As I mentioned of great interest were the issue with customizing of layout and actions within Change requests and documents.
Here some examples:
automatic assignement of change manager to the change request
automatic assignement of Ibase to the change requests
Do you know the customizing procedure here (tcode, documentation) and can help?
Thank you in advance
H. Thomasson

Ibase/Component issue while creating a message from satillite system

Hi experts,
we have implemented the service desk functionality in solution manager system.
User is able to create message in solution manager directly.
While creating message from a satellite system IBASE/component fields are filled with incorrect values.
Because of this user unable to create message from satillite system.
Has someone any ideas where we do some settings to get correct Ibase/Component values while creating message from satillite system?
Thank you in advance,
Babu

Hi Babu,
For Creating messages in SOLMAN make sure that in T code SM30 under the table BCOS_CUST data is maitained
OSS_MSG W NONE CUST620 1.0
First your should make your solman ready for posting issues within.
Then connect it to ECC systems and try posting issues there.
Do not user Tcode NOTIF_CREATE for posting issues always use HELP- Create Support message.
Thanks
Nand

IBASE & Component in Change Request & Ugent correction

Hi,
I have configured CHARM for following landscape details.
Dev-100
QAS-200
Prod-300
For this I have defined the logical component as 100->200->300 & This is working fine. I mention the IBase & Component for Target system i.e. 300 client & Proceed for ChaRM Cycle.
But I am having one more client in Production i.e 310. So Can I maintain one more logical component say 100->200->310 & mention the target client for Ibase & Component for 310 target client . Will it work.
Regards
PK

Hi PK,
This is std behavior of SDHF : 'The task list of a mainten. cycle contains all the systems that you defined in the maintenance project.
The task list of an urg. correction contains the production system in which the problem occurred, and only the systems on the shortest transport route from the development system to the production system. This implements your urg. correction as quickly as possible.'
Answer to your question is here:
http://help.sap.com/saphelp_sm70ehp1_sp23/helpdata/en/45/51fbdbd4941803e10000000a1553f7/frameset.htm
under 'Urg. Corrections' node you ll see those lines:
"You can use the program CRM_SOCM_SERVICE_REPORT to import urg. corrections simultaneously into production systems.
You can also import completed urg. corrections into parallel production systems with the program /TMWFLOW/SCMA_BTCH_SYNC_UC, or into parallel testsystems
with the program /TMWFLOW/SCMA_BTCH_SYNC_TEST. You can schedule this program so that it runs in the background periodically during the day, with the job wizard (transaction SM36).
You can also use the background tasks /TMWFLOW/SCMA_TRIMP_UC and /TMWFLOW/SCMA_TRIMP_TEST, which are in the maintenance cycle task list.'
More usefull info are under node : 'Scheduling the automatic import of Urg. Corrections'
Hope this helps !
Regards

Significance of IBase, Component and Product ID while creating Change Reque

Hello,
When we create a change request via SOLMAN_WORK_CENTER, we are supposed to provide values for
1) IBase
2) Component
3) Product ID
Ibase can be defined as the way SAP differentiates in a multiple system (APO, CRM, ECC) environment, the corresponding environment.
The values corresponding to IBase can be obtained via IB51,52 and 53 tcodes.
Can the value for IBase obtained via SMSY t code also?
What does component and Product ID signify?
Where can we get values for Component and Product ID?
Is Product ID the same as value we get from menu Option System->Status->Installation Number
Is it necessary to provide all 3 values (i.e. IBase, Component , Product ID) while creating change request?
If Not, how will SolMan identify which system the change should point to?
Or only value for Ibase is enough?
Thanks,
Vikas

Ibase can be defined as the way SAP differentiates in a multiple system (APO, CRM, ECC) environment, the corresponding environment.
The values corresponding to IBase can be obtained via IB51,52 and 53 tcodes.
Can the value for IBase obtained via SMSY t code also?
No
What does component and Product ID signify?
Product ID is not mandatory. I actually hide it in the CRMD_ORDER screen.
Where can we get values for Component and Product ID?
Is Product ID the same as value we get from menu Option System->Status->Installation Number
Component - IB52 as you already mentioned
Product ID - in a customizing table, I've seen it once but can't remember where honestly. As stated, I don't bother with the field
Is it necessary to provide all 3 values (i.e. IBase, Component , Product ID) while creating change request?
The iBase and component are mandatory, odd thing is if you enter the component without entering 1 in the iBase, SolMan will fill the 1 in for you.
If Not, how will SolMan identify which system the change should point to?
By the logical components assigned to your maintenance project. You can actually have transports for more than one production assigned to your change document. For instance you could have a BI and ECC transport assigned to the sane change document. Your tak list will have the dev, testing and production systems for each logical component assigned.
Or only value for Ibase is enough?
I was having this discussion with someone the other day. Since the logical components assigned to the mianteance project really determines what systems you can create transports for, what is the value of the component field? Best I could determine was when you use the Logon on to System action, it points to the one listed in the component field only. other than that, I'm not sure.

Ibase Component to find associated Product id

Hello SAP Gurus,
For a given Ibase Component i need to find the Object id(Product id) as seen on IB53 transaction, i know that i can use the FM CRM_IBASE_COMP_GET_DETAIL for the same but i need to know the direct table relationship for the same.
Help will be really appreciated
Thanks in advace

Hi Bhavpreet,
I understand that you want to get the Product ID from a given Instance number of an IBase Component. The Master table of the IBase Components is IBIN. Using the given Component Instance number as Input to table IBIN we get the field OBJNR from this table. Now OBJNR is a CHAR22 Guid. We need to convert this to RAW16 format. GUID_CONVERT is what we used earlier, however now its obsolete so I would suggest that you use the CLASS cl_ibase_service and static method cl_convert_guid_22_16 to get a RAW16 GUID.
You can then use this RAW16 GUID to pass to table field COMM_PRODUCT-PRODUCT_GUID and get the field PRODUCT_ID which is what you need. I have a written a small piece of code to help you understand this.Please let me know in case you need more details on this.
Thanks
Sumit
REPORT zrandom_test.
PARAMETERS : p_inst TYPE ibin-instance.
DATA: gv_objnr22 TYPE ibin-objnr,
gv_guid16 TYPE comt_product_guid,
gv_objid TYPE comt_product_id.
START-OF-SELECTION.
CLEAR gv_objnr22.
SELECT SINGLE objnr FROM ibin INTO gv_objnr22 WHERE instance = p_inst.
CLEAR gv_guid16.
gv_guid16 = cl_ibase_service=>cl_convert_guid_22_16( gv_objnr22 ).
CLEAR gv_objid.
SELECT SINGLE product_id FROM comm_product INTO gv_objid WHERE product_guid = gv_guid16.
WRITE : gv_objid.

How to control change request creation for particular IBase Component?

Dear Experts,
Can anybody suggest , how to control change request creation for particular IBase Component?
We have implemented ChaRM which is integrated with SAP ECC & SAP BI.
ChaRM is not integrated with SAP Solution Manager.
End Users are creating support notifications from -Help Menu- Create Support Notification.
The IBase Component is not editable once notification is created. This Ibase is copied to change request when the action-create change document is saved.
Requirement is that, during creation of change document, system should check the IBase component of support notification. If the IBase is related to solution manager system, system should restirct the change request creation.
Kindly suggest how to achieve this.
Regards
Vivek

Hello Vivek,
The way to do what you want is to create a schedule condition for action Create Change Document. The action has to be displayed only when the IBase/Component value differs from SolMan. To add the IBase/Component value to the container so that it can be evaluated during runtime, you will have to create a subtype of BUS2000116 on which condition can be buit.
See the following posts for more information :
Hope this helps,
BR.
Stéphane.

Ibase Component and Partner Update - Data Corruption

Hello Everyone,
I'm facing a pecular issue with updating parters of an Ibase component through a custom program.
This is the requirement:
Under certain conditions, Partner A attached to the components of an Ibase have to be replaced by Partner B for the same partner function.
If the ibase have more than 1 component and if both have the same partner, then a data corruption results. Teh data corruption is a double entry in table IBPART where i end up getting 2 valid entries for a PARTNERSET record.
I'm using FM CRM_ICSS_CHANGE_COMPONENT to carry out the partner update.
Here are the steps i'm using:
1. I'm Looping at the Ibase
2. I fill in the Component structure I_COMP with the Ibase and the Instance 1.
3. I fill the partner structure I_PARTNER with the two partner records- Partner A (For Deletion by setting field UPDIND as 'D') and Partner B (For addition by setting Field UPDIND as 'I').
4. Then the loop continues for updating the second Component.with the same details.
After the Update, the following is happening at the table level.
1. Table IBPART gets 2 records which are valid for each Instance. (Ideally, there should be only 1 record for each component which then links to multiple partner functions in tale CRMD_PARTNER). the two records are just slightly different in theoir VALID FROM timestamp. But both records are valid in Current Time.
This is resulting in a short dump when i try to go to the partner section from IB52 transaction.
I think the main reason for this is that table IBPART is not locaking down when the first update is happening (deletion) and hence i end up with two records
Can any one help me out in this
Regards
Dharmendra

Hi,
we couldnt completely solve the issue. I could find no way to lock up the partner update to a component. But this is what we managed to do and so far we havent received any more data corruption error. We made a copy of the FM CRM_ICSS_CHANGE_COMPONENT and made it as an UPDATE FM instead of a Normal FM. This somehow mitigated the issue and till now we havent seen the problem re-surface. I'm not sure if this work for you.
Thanks n Regards
Dharmendra

Ibase component don't copy from RfC to change document

Hi, experts!
I copied standard roles for ChaRM.
When Change manager release for development RfC, proper ibase component don’t copy to change document.
It occurs if I use copied roles.
I don't see miss authorization in ST01.
Have you any idea why it happens?
Thanks,
Yuliya

Hi Jansi!
Thank you for advice.
I checked settings which described in the blog. It is correct.
I made customizing for copy control.
I have this issue only if use role for change manager. If I do these steps with full authorizations ibase
component copy without any problem. Unfortunately I can’t find miss authorizations.
Yuliya

Function Module required for IBASE component

Hi Experts,
Is there any FM which can get the warranty start date with IBASE component??
Warranty is assigned to IBASE component under relationship tab.
Points shall be rewarded for sure
Regards,
Madhu

Hi Madhu,
This the Table that is used to retrieve the Warranty Profile for the Installed Base. CDBD_IL_IBCWTY - Installed Base Components - Warranty Relationship. If you know the IBASE no and the corresponding COMP number then you can get the Warranty related details. Till now I was unable to find any FM that would do the same.
For the IBASE related details, you can have a look at the following Function Group. IB_CRM_API - IB: CRM APIs for IBase.
Thanks,
Samantak.
Rewards points for useful answers.

IBASE component not required in CIC

Hello,
In cic0, in bp search my client does not want the Ibase component as Ibases are not used. How can i disable it.
please help urgent matter.
Pramod.

Pramod,
Here is how to go about terminating the IBASE out of your BP search.
Use T. code :smw0
Select the radio - HTML templates for WebRFC applications and
execute.
Click on execute again in the screen that appears.
Create a new object by copying CRM_CIC_SEARCH_DISPLAY
Again run the transaction SMW0
put object ZCRM_CIC_SEARCH_DISPLAY_NEW in object name
Now go to change mode
In the HTML code file delete or comment the following code.
<TABLE border=1 cellPadding=0 cellSpacing=0 frame=void
rules=none width=100%>
        <TR><TH align=left style="font:bold" width=28%> </TH></TR>
        <TR><TH align=left width=28%><NOBR></NOBR> </TH>
          <TD width=72%><NOBR>
             <INPUT maxLength=19 name=INSTANCE size=25
maxLength=18 type=TEXT/PLAIN>
             <INPUT maxLength=40 name=DEVICEID size=25
maxLength=40 type=TEXT/PLAIN>
             <INPUT onclick=LISTRELIB() src="S_B_ZOIN.GIF"
type=image title="<%%DISPLAY_HITLIST3%>">
             <INPUT onclick=DET_IBASE() src="s_b_detl.gif"
type=image title="<%%DISPLAY_DETAILS3%>">
          </NOBR></TD></TR>
        <TR><TH align=left width=28%><NOBR><!%%SHORT_TEXT%
></NOBR> </TH>
          <TD width=72%><INPUT readOnly name=DESCR size=40
maxLength=40 type=TEXT/PLAIN>
          </TD></TR>
        <TR><TH align=left width=28%><NOBR><!%%PRODUCT_ID%
></NOBR> </TH>
          <TD width=72%><NOBR>
            <INPUT maxLength=40 name=PRODUCT_ID size=25
type=TEXT/PLAIN>
            <INPUT maxLength=40 name=OBJECT_ID size=25
type=TEXT/PLAIN>
            <INPUT name=OBJECT_FAMILY size=4 maxLength=4
type=TEXT/PLAIN></NOBR>
          </TD></TR>
        </TABLE>
Then save the HTML file.
in the pop up dialog select the yes option.
Now go to Customer Relationship Management Interaction Center
WinClient Component Configuration Visible ComponentsToolbars
(GUI Status, Active Functions) Define Profiles for Search
Strategies
double click on NORM and in the HTML for BP search maintain
ZCRM_CIC_SEARCH_DISPLAY_NEW
Save.
VOILA...Now in the CIC screen you can not see IBASE
<b> <i> IceCube </i> </b>

CHARM IBase & Component tables

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