ChaRM sending e-mail at user status confirmed

Desired task:
Sending e-mails in change management process with condition configuration using user status
Partially solution:
Define actions and conditions in ppf with "processing time" = "processing using selection report" and execute these action by report rsppfprocess, BUT
Problem:
If you would like to send an e-mail after action "confirm change", the described solution doesn't work, because in Solution Manager status will be change within method call HF_SET_STATUS and not directly like in Service Desk or other CRM Transactions.
Question:
Is there any other solution to send emails in Change Szenario? Probably in Alert Management or 'Actions in Change Request Management / BAdI-Extension Implementation?
Thanks for any hints.
Best regards,
Stephan

Hi,
I am glad to hear it is possible.
Yes I created the action under SDCR
The Partner-Dependent is checked and Partner Function is given as SDCR0002(Change Manager) under Partner Determination for this action.
What action merging did you use? I have tried u201CSet Highest Number of Processed Actionsu201D and u201CMax. 1 Unprocessed Action for Each Action Definitionu201D
But it is still not working.
In the message I select the Transaction Data tab, then the Actions tab, and check if the action is triggered. I do not see my action appearing here.

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I am glad to hear it is possible.
Yes I created the action under SDCR
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ChaRM sending e-mail at user status confirmed

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