Cisco Agents not Displaying on Supervisor Desktop

2 Cisco agents were not displaying on the Supervisor Desktop, but were able to take calls. The agents were correctly configured in the UCCX. Logging off and back on did not correct the problem. The agents restarted their computers to resolve the problem. Any idea what could have caused this? Thanks

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Image 1:
Image 2:
Image 3:

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Cisco Agents not Displaying on Supervisor Desktop

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