Cisco CM users can't dial after Directory Search

Cisco Call Manager 4.1.2
Users who use the Corporate Directory to search for other users, cannot dial a any users after a search. Extension numbers associated to the searched user do not show up as well. I know other versions of Call Manager this just worked out of the box. Is there something I need to configure?
Nothing happens, no reorder tone nothing it does not dial.
Anyone any ideas?

this replay only for the record if someone face same issue, bcz i think it solved for you by now
make sure that you add the directory number ( DN) extension in the user itself at the place called telephone number
user managment--> End user --> user X --> user information and write down the DN at telphone number

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                                                                                Kacyndra
             <[email protected]
             >                                                          To
                                       Sandra K Smith/AU/TLS/PwC@AsiaPac
             08/08/2009 12:25                                           cc
             AM
Subject
                                       Livecycle
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awuku wrote:
> Hi All
> We have a two-node cluster running GW7.01 on Netware 6.5 SP7. As part
> of our disaster recovery test we've done the following:
>
> 1. Installed netware 6.5 sp7 onto a new server in its own tree.
>
> 2. Installed GW7 on this server, with an identical groupwise system i.e
> same domain name, etc (only difference is server name, IP, and tree
> name).
>
> 3. We then exported the NDS/GW objects from the current production tree
> using the GWport32 utility into the new tree on the new server.
>
> 4. We've restored from a backup tape the PO database file and the
> accompanying files, the domain database file, and all the files and
> sundirectories from the ofuser, ofmsg, and offiles directories onto
> their corresponding locations on the new server.
>
> 5. After getting C00F and D019 errors, we've tried to rebuild the
> ngwguard.db and the PO by running a standalone GWCheck.
>
> Our problem is that I can login to the new server (edirectory tree) as
> any user albeit without any password but unable to login to groupwise.
> I've set and reset passwords in ConsoleOne but I still can't login to
> groupwise.
>
> We would be very grateful if anyone could tell us what else we need to
> do.
>
> We're hoping to achieve a situation where in an extreme disaster, we
> are able to restore mail from tape backups so that users can still logon
> to this new server and have full access to their mailboxes with ease.
>
> regards
> AD
>
>
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