Cisco Desktop Agent Time out?

Can someone tell me if there is a "Time out" feature that knocks users out of the call agent group after a certain perioud of inactivity or could there be a limit to how many users can be in the agent group?
Thanks ,Chet

Yes to both quests.
There is a time out feature you set for agent desktop. There is also a user license limitation for number of agents signed on given moment.
in ICM under configuration manager list tools, list agent desk setting see details.
may want to post this in contact center forum.
please rate if it helps.
Baseer.

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Hello All,
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Edited by: Neil S on May 12, 2010 9:16 AM

Hi Ramesh,
I guess you need to increase the parameter "icm/keep_alive_timeout" value, it's default value is 60. please gothrough the link
http://help.sap.com/saphelp_webas630/helpdata/en/0b/1c7e7abbc311d5993a00508b6b8b11/content.htm
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PS: Point's are welcome

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CAD logs path,
C:\Program Files\Cisco\Desktop\log
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Anand
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Shravan

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Hi,
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http://technet.microsoft.com/en-us/library/cc731264(WS.10).aspx
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Yolanda Zhu
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i 'm running photoshop cs5 under windows 7 ultimate 32bit
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Cisco Desktop Agent Time out?

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