CiscoConnect cannot see E4200 router

Recently I have been experiencing difficulty seeing my printer on my home network. I tried to look for it with CiscoConnect but it cannot see my E4200v1 router. I've been told to do a hard reset but I am afraid of making things worse...
This is the error message it gives me:
Error code: 82BD0304
Error description: An HNAP call to the device failed because the HTTP connection was broken.
Model name: unknown
Model number: E4200
Serial number: unknown
Firmware version: unknown
Operating system: Windows 7 SP 1
Software version: 1.4.12284.0
Connection type (WAN): unknown
IP address (LAN): unknown
IP address (WAN): unknown
Computer IP address: 10.110.191.120
i'm not very tech savvy so i do not understand what the above means.
Any help is appreciated. Thanks.

Cisco Connect has been replaced now with a name Linksys Connect. I would suggest that you uninstall and reinstall the software. During the reinstallation of the software, it will normally let you enter the wireless name and password of the router to continue the setup.
By the way, where is the printer connected? Is it connected to the USB port of the router? What version of Linksys E4200 do you own? As far as I remember, if you have the E4200 v2 router, you can update its firmware to Linksys Smart Wifi. In that way, you no longer need the Linksys Connect software.
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