Clearing invoice with downpayment

Hi FICO GURUs,
I m a new student in FICO, here i have a question as following, ask for help,
step 1: For one customer say 1001, I've done the Downpayment, the amount is 2000 USD.
step 2: Created a Customer Invoice with amt 2000 USD.
step 3: Clearing Invoice with the downpayment.
but after that i saw that in Customer line item ( FBL5N ), all of the item is not cleared (Red Ball Signal).
Any other prcess needed?
Any responses will be awarded.
Thanks a lot!
Samson

Hey Sam,
for Clearing the Customer A/c, use transaction F-32, since u have made a downpayment, so put the Spl.GL ind in the Section given below.then go for the process open item. there u will find both the doc. then select it and then only u can clear it.
Pls revert back in case of any further information.
Regards
Pradeep

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    information re. vendor xxxxxxxx / customer yyyyyyy / paying company code TS01 ...
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    Kind Regards
    Emanuela

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