Client Auto-Update questions

Question

We just updated our Dev system to SP5 with Patch 2, but the clients are not updating automatically.
I have checked that the Client and Admin boxes are checked for auto-update and can see nowhere else that this can be done.
I double-checked with the Master Install guide, and this appears to be the only thing that I need to do to make it work.
The clients are currently at 502, and they should now be 506.
Also, is this controlled by the files in C:\BPC\Websrvr\Web\Installation?
I have checked the live server (BPC 5.1 SP3) and the Dev server (BPC 5.1 SP5r2)
Both of them have EverestClient.exe and EverestAdmin.exe with version number 12.0.0.49974
Does that seem right?  I would have expected an increment in version number.
Has anyone else seen this, and can you offer any advice?
Thanks
Craig
Edited by: Craig Aucott on Feb 23, 2009 9:46 AM

Answer 1

Here is an extract from the note:
It does not say about the Patch! sorry...
the note is 1269662
Summary
Symptom
The Client Auto Update feature does not work in 5.1 SP5.
Other terms
auto, update, client, upgrade, install
Reason and Prerequisites
This is due to unintended consequences of fixing IM 3569686 issue in SP5.
Solution
Remove the '<remove name="Documentation"/>' node from the web.config file located in the x:\bpc\websrvr\web directory and save.
Once all clients have been updated, add the node back to the file.
The node is found in the following section:
<globalization requestEncoding="utf-8" responseEncoding="utf-8"/>
  <webServices>
       <protocols>
            <add name="HttpSoap"/>
            <add name="HttpGet"/>
            <add name="HttpPost"/>
            <remove name="Documentation"/>
        </protocols>
  </webServices>
Header Data
Release Status:     Released for Customer
Released on:     25.11.2008  19:51:41
Master Language:     English
Priority:     Correction with high priority
Category:     Program error
Primary Component:     EPM-BPC-MS-SVM-OTH Other
Hope this helped
Bye