CME 7.1 / CUE 3.1 - Fax Onramp - Bug or Config Issue?
I have searched long and hard for the correct way to do this but I can't find the information I think I need. I want to setup a dedicated incoming fax number (fax onramp) to accept a fax from the PSTN network (a traditional fax machine) and have it email to a dedicated email address. In other words, FAX Machine dials 1234561280, which receives the fax and then emails it to a local Exchange server ([email protected]). (NOTE: I could also live with it going to a single CUE mailbox too.)
I am running CME 7.1 and CUE 3.1.1.
So in doing research, I found several articles on using a TCL script you can download for fax onramp (and offramp) for an IOS gateway. I went down that route and finally had it answering the phone with a fax tone (config below) but it would reboot the router as soon as I hung up. (Never tried an actual fax since this was unacceptable regardless if it took the fax).
This was frustrating so more research. I was thinking the issue was the fact that the script was fairly old. So then I notice documents (and I had noted the fields when configuring users in CUE) that CUE 3.1 supported faxes. So then I wondered if I was using the wrong method.
I searched Cisco's web site and found nothing useful. Then I ran across this post on this forum that seemed to support my assumption that maybe I did not need that old TCL script on more recent IOS/CME/CUE solutions.
POST:
http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=General&topicID=.ee6c82b&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc048f5
SPECIFIC REPLY:
Replied by: tnorrell - CSE, CISCO SYSTEMS - May 11, 2008, 9:30am PST
The link in the previous post deals with haveing an application detect fax tone, but it does not function very well as an AA. The caller calls in, waits N number of seconds while a voice says something like "press 1 if this is a voice call, 2 if fax...". If the caller presses to, or the script hears fax tone, the script knows how to negotiate the fax. However, it wants to do it with t.37 (or store and forward). Meaning the email will be sent via email to the address listed in the script.
CUE 3.1 has the ability to do store and forward. it's built into the code, and doesn't require the IOS tcl script noted in the previous paragraph. It's a great way to receive faxes.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_1/administration/guide/voicemail/fxgatewy.html
But when I followed the link shown here, it too uses the TCL script.
So I guess my question is:
1) Is there a way to do this without the TCL script?
2) If I need the TCL script, is there something I have configured wrong that is causing the problem or is there a bug in the script?
ANY HELP WOULD BE APPRECIATED!!!!
HERE IS MY SETUP
==============================
1) Running the following code on 2851.
Cisco IOS Software C2800NM-SPSERVICESK9-M Version 12.4(22)YB
Cisco Unity Express Version 3.1 - Installer (Installer application) 3.1.1.0
2) Uploaded latest script to FLASH.
r1-rtr-voip#dir keep
Directory of flash:/keep/
274 -rw- 12262 Mar 15 2009 22:16:24 -05:00 app_faxmail_onramp.2.0.1.3.tcl
3) Setup the following Config:
voice service voip
allow-connections h323 to sip
allow-connections sip to h323
h323
call start slow
voice translation-rule 1280
rule 1 /^1234561280$/ /1234561280/
rule 14 /^\(.......\)$/ /210/
rule 15 /^\(..........\)$/ /210/
voice translation-profile 123456128X-Inbound
translate calling 200
translate called 1280
fax interface-type fax-mail
mta send server 10.1.120.10 port 25
mta send postmaster [email protected]
mta send mail-from hostname exchange.domain.local
mta send mail-from username unity
application
service faxtoemail flash:/keep/app_faxmail_onramp.2.0.1.3.tcl
interface Integrated-Service-Engine1/0
description Unity Express (NME)
ip unnumbered GigabitEthernet0/0.120
service-module ip address 10.1.120.20 255.255.255.0
!Application: CUE Running on NME
service-module ip default-gateway 10.1.120.1
no keepalive
ccm-manager fax protocol cisco
mgcp fax t38 ecm
dial-peer voice 1000 pots
description FAX to Email - Part 1
service faxtoemail
incoming called-number 1234561280
direct-inward-dial
dial-peer voice 1001 mmoip
description FAX to Email - Part 2
service fax_on_vfc_onramp_app out-bound
destination-pattern 1234561280
information-type fax
session target mailto:[email protected]
dial-peer voice 1280 pots
description Incoming PRI (123456128X)
translation-profile incoming 123456128X-Inbound
incoming called-number 123456128.
direct-inward-dial
port 0/0/0:23
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==========
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=====================
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# SKU Language Code Language Name
1 ARA ar_SA CUE Voicemail Arabic
2 DAN da_DK CUE Voicemail Danish
3 DEU de_DE CUE Voicemail German
4 ENG en_GB CUE Voicemail UK English
5 ENU en_US CUE Voicemail US English
6 ESO es_CO CUE Voicemail Latin American Spanish
7 ESP es_ES CUE Voicemail European Spanish
8 ESM es_MX CUE Voicemail Mexican Spanish
9 FRC fr_CA CUE Voicemail Canadian French
10 FRA fr_FR CUE Voicemail European French
11 HUN hu_HU CUE Voicemail Hungarian
12 ITA it_IT CUE Voicemail Italian
13 HBR iw_IL CUE Voicemail Hebrew
14 JPN ja_JP CUE Voicemail Japanese
15 KOR ko_KR CUE Voicemail Korean
16 NLD nl_NL CUE Voicemail Dutch
17 NOR no_NO CUE Voicemail Norwegian
18 PTB pt_BR CUE Voicemail Brazilian Portuguese
19 PTG pt_PT CUE Voicemail Portuguese
20 RUS ru_RU CUE Voicemail Russian
21 SVE sv_SE CUE Voicemail Swedish
22 TUR tr_TR CUE Voicemail Turkish
23 CHS zh_CN CUE Voicemail Simplified Chinese (PRC)
24 ZHH zh_HK CUE Voicemail Hong Kong Chinese
25 CHT zh_TW CUE Voicemail Traditional Chinese (Taiwan)
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Enter languages:4
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CUE Voicemail UK English
Do you want to continue with the selected options?(y/n):y
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===========================
on the service-module ism0/0 session
===========================
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!!! Opcode Error - Get a wrong RBIP frame !!!
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SRE step 6 - SM stores installer info...
Updating flash with bootloader configuration.
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SRE step 7 - SM now downloads installer
|
!!! Opcode Error - Get a wrong RBIP frame !!!
Feb 16 07:26:10.343: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Requestdone.
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!!! Opcode Error - Get a wrong RBIP frame !!!
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Time-out from RBIP response wait loop
SRE step 9 - SM now downloads the tcl header file
|
!!! Opcode Error - Get a wrong RBIP frame !!!
TCL header file downloaded completely size: 691
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!!! Opcode Error - Get a wrong RBIP frame !!!
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SRE step 12 - SM now boots Installer
Verifying ...
Corrupted netboot image detected
done.
Starting Kernel.
loop ....
I have no idea to solve my problem...
If anybody have suggestion, should be great.
Have a nice day !
Thanks
FabHi,
I try that. From this guide :
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_0/installation/guide/upg3boot.pdf
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ftp server 192.168.1.3 /24
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GW IP addr: 192.168.1.1
Default Boot: disk
Bootloader Version: 2.1.18
Bootloader Name: bootloader
Default Helper-file: cue-installer.sme.8.5.1
Default bootloader: primary
From Computer :
C:\Documents and Settings\f>ping 192.168.1.2 -t
Pinging 192.168.1.2 with 32 bytes of data:
Reply from 192.168.1.2: bytes=32 time<1ms TTL=126
Icmp from ism to computer: no response.
from ism to router int g0/0 : no response too.
router to ism (boot-loader): ok
pc to ism (boot-loader) : ok
So when I try "boot helper" , the request tftp didn't come to my computer.
ServicesEngine boot-loader> boot helper
Loading tftp://192.168.1.4/cue-installer.sme.8.5.1 ...
ServicesEngine boot-loader>
Thank you for your help. -
Fax and Voice use same DID - SIP/CUBE
Is there any good way to have inbound Fax and Voice calls use the same DID?
I know there used to be a Fax Onramp TCL script, but I thought that was for TDM circuits (T1-PRI).
In this scenario, the PSTN comes from a SIP provider to a CUBE router. The provider does support T.38.
Call flow is: Remote Fax machine -> PSTN -> SIP Provider -> CUBE ->SIP -> CUCM (or Fax server.)
Ideally, I would like to send Fax calls directly to a 3rd party Fax server without going through CallManager (using dial-peers).
I'm hoping there is some secret SDP message that says "This is a Fax call, route me to the Fax server".
Thanks, RandyHi Stephan,
there are several timeouts and timings on voice ports which you can try out to "speed up" your disconnect but from my experience fax machines have an internal timing they need to get ready again - for example it needs often ~30sec to make a second ingoing fax after receiving the first one. For outgoing faxes the machine has usually a buffer where it stores the pages till the line is ready again. So it depends on the type & brand of fax machine you use, doesn't it?
Notice that some timeouts don't work since you control them with UCM (eg. ringing timeout => should be no answer config on line configuration)
show voice port 2/0:
Initial Time Out is set to 2 s
Interdigit Time Out is set to 10 s
Call Disconnect Time Out is set to 60 s
Supervisory Disconnect Time Out is set to 750 ms
Ringing Time Out is set to infinity
Wait Release Time Out is set to 30 s
Hookflash-in Timing is set to max=1000 ms, min=150 ms
Hookflash-out Timing is set to 400 ms
Furthermore I would suggest you to use actual 12.4(24)T release since i hade several problems with the 12.4(25c).
Regards,
Christoph -
External PSTN calls are not making it to CUE voicemail?
External PSTN calls are not being forwarded to my Unity Express Voicemail. Internall calling and forwarding to Voicemail is working like a charm. However, calls from the outside just busyout after so many rings and never make it to voicemail.
Can some one help point me in the right direction. I think it might be as simple as dial-peer problem.
Thanks in advance,
CurtI'm assuming this is CME-integrated. Basically, if you have a PRI connection, the easiest thing to do is to do a 'debug isdn q931' and check out the called number. Or if you have an FXO connection to the PSTN, then you've got some kind of 'connection plar' under the voice port to give you the called number. Basically the called number must match a destination pattern under a voip dial-peer pointing to CUE (you can use 'debug ccsip message' and look for an INVITE message to see where it's going to). Next, it has to match a trigger ('show ccn trigger' in the CUE CLI) to envoke a particular application, such as voicemail. If you have trouble, what we'll need to see is the exact called number (either via the isdn q931 debug or connection plar configuration statement) and the configuration (show run) from the CME and the CUE.
Lastly, take a look at the following notice:
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5520/products_field_notice09186a008023cfe2.shtml
which might apply to your situation. -
Transfer voicemails between seperate cue's
Hello netpro!
What is needed to transfer voicemails between 2 cisco unity expresses ?
The customer has 2 sites with separate cme’s and cue's, but there is a wan connection between the sites.
For the cme’s, it is already configured to transfer calls between the sites, but they would like the ability to transfer voicemails from one extension to another extension on the other cme/cue.
CME version : 8.6
CUE : 7.3
Thank you in advanceIf there is no WAN there is no way to do it outside of forwarding from email client, if you had WAN connection you could integrate them via VPIM.
HTH,
Chris -
Cme 2 cme voip calls work every other time
have 2 cme's with checkpoint in between.
cme A & cme B
ip phone on cme a call cue on cme b works every time
ip phone on cme a calls ip phone on cme b it works every other time consistantly. One time ringback next time busy.
phones in both locations are on different subnet from cue.
i've tried to disable ip cef to no avail and still getting problem.
debugs give disconnect cause code as network not available.
any ideas as to why it would work one time and not the next?
some sort of timer / timeout?
thanks,
paul.You've probably mapped that key to a key command or controller assignment.
If you know what you are doing, then check the key commands and controller assignments window for unwanted MIDI mappings.
If you are not sure, then back up and move your Logic preference files and restart Logic to see if it goes away.
If it still happens, option click on File -> New to create a new song and try that. It it works OK in that, you may have something in your environment that's interpreting specific note values and doing something with them (or filtering them). -
Can't receive fax LaserJet Pro MFP M127fw
While I can send faxes on my LaserJet Pro MFP M127fw, I can't receive them. I've downloaded the newest software & drivers, and the LaserJet Firmware Update utility, and run the fax test, with the report indicating it passed.
Hello @V122,
I'm sorry to hear that the reset made no difference.
Because your fax machine will manually answer faxes we know that the fax modem in your printer is functioning properly. In saying that, I did a bit more research into the Fios phone line that you're using and I do believe that your issue lies with your digital fiber-optic phone line.
Faxing is old analog technology. Nowadays many phone providers offer digital phone lines (like your Fios line). These digital phone lines should work OK with your fax machine. However, there is a lot more static noise and interference on those digital phone lines that cause fax receiving issues. Because your fax can manually answer we know, as I previously stated, that the fax modem is functioning. However, the fax signal isn't strong enough (probably due to digital interference) to prompt your machine to wake up and automatically answer the fax. Simply stated, your machine does not detect a fax coming through.
According the the User Guide for your printer: "HP products are designed specifically for use with analog phone services." Source: User Guide: Page 110 (120-128)
Because Fios operates like Voip (Digital internet based phone line) we could try to lower your Fax Speed to Slow on your printer to give your fax machine more time to 'listen' and 'connect' as the digital signals transfer much faster than analog signals.
How to Lower Fax Speed:
Select the Setup button on your printer
Right arrow to Fax Setup
Right arrow to Advanced Fax Setup
Select Fax Speed and alter this to Slow
Once the Fax Speed has been changed to slow, please try to receive a fax automatically again to see how your printer responds.
Please let me know if the Fax Speed adjustment resolves your issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping! -
CUCM 7.1.5 + cue 8.6.7 AA call transfer issue
The problem I have, happens only when a caller from PSTN calls my AA, the call is answered (the PSTN Caller hears a message) and then transfer to an sccp phone but the destination number does not answer and then the call is redirected to the forwarding destination. The last DN that will answer the call does not receive called id information but only the caller id (PSTN number).
For example a PSTN user xxxx2232 calls one of our customer service representatives at xxxxx007. The call is answered by CUE AA that plays a message and then the call is transferred back to xx007. In my case xx007 does not answer and the call is forwarded to xx008 which sees on the phone display call from xxxx2232 only and not call xxxx2232 for xxxxx007. When xx008 tries to pick up the call from xx007 the same happens.
With cue 7.0.3 i had no such issue after the upgrade of my cue to 8.6.7, I have this issue.
Can help in order to find what is going wrong.
Thanks.CUC yes, for CUPS you need to review the CUPS compatibility info to find that out, for any other Cisco apps, also review the release notes to find if they're compatible or no. For 3rd party apps, check with the vendor
Sent from Cisco Technical Support iPad App -
When printing from winnows fax and scan ( windows pro), I can not get the pages option to work. If I rec a 5 page fax and only want one of the pages I have to print them all. I have looked for a setting to check off or unchecked but have had no luck in finding one. Can anyone help?
Thanks
Derek- try to update fax & scan ( via windows update )
- *click control panel > un-install/change a program > turn windows fetures on or off > uncheck fax & scan > restart your computer > then check the fax & scan again > check if issue persists.
* make sure you back-up your current settings & files, after re-installing fax & scan, settings & files may be lost. -
We've had an HP 7612 for months now and all of a sudden it's not accepting faxes. Rings once, makes a tone and shuts off.
Checked the settings and did a fax test and all looked good. What could be the cause?Hey @tamwolfe,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the fax receiving issues you're experiencing with your HP Officejet 7612 Wide Format e-All-in-One. I understand that you have already checked settings to no avail. Thank you for also including that the fax test completes with no issues. At this time I'm going to walk you through some additional troubleshooting to resolve this issue.
Just so you are aware, faxing is old analog technology. However, nowadays Phone Companies use digital lines rather than analog. Digital lines should work just fine. However, there is a lot more static noise and interference on those lines that can cause intermittent issues when receiving faxes. Usually the digital interference doesn't affect sending faxes. If this machine was working for a period of time and suddenly stopped than there is a chance that the Phone Company updated something on their end that has caused additional interference. Our ultimate goal here is to suppress as much of that static noise interference as possible to allow for reliable faxing.
Step 1: Disable ECM:
Error Correction Mode is a setting that is turned ON by default on your printer. This setting will cause your machine to stop receiving faxes should interference be detected. I am going to have you disable this feature to force faxes to receive.
On the touchscreen for your printer right arrow until you see the Setup menu (wrench)
Touch Setup to access this menu
Select Fax Setup to access the Fax Setup menu
Right arrow to Advanced Fax Setup and select it
Right arrow to Error Correction Mode (ECM) and select it
Disable Error Correction Mode
Have someone fax you now to ensure that receiving is working again. Should you still be experiencing issues please continue to the next step.
Step 2: Lower Fax Speed:
As I previously mentioned, digital fax lines can cause a lot of interference for fax machines. With digital phone lines the technology is much more advanced than on analog lines. The transmission speeds on those lines can also cause packets of information to be lost, resulting in a fax communication error when receiving. To correct this issue I am going to have you lower your fax speed.
On the touchscreen for your printer right arrow until you see the Setup menu (wrench)
Touch Setup to access this menu
Select Fax Setup to access the Fax Setup menu
Right arrow to Advanced Fax Setup and select it
Right arrow to Fax Speed and select it
Change the Fax Speed to Slow
Please try receiving a fax again on your machine to ensure that the interference issue is resolved.
Note: If you are using a DSL Phone Line you will need to have a DSL filter on your fax cable to cut down interference. Also, avoid splitters or phone cable extenders as they can contribute to the interference issue.
Please let me know if the steps I've provided resolve your fax issue. I look forward to hearing from you. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping! -
How to use 8600 fax with a digital phone line?
Has anyone had any luck with setting up the HP Officejet Pro 8600 with a digital Phone line? I do not have an analog phone and of course that information was never brought to my attention when i bought the printer. I am a bit amazed that it does not work with both analog and digital.
Hi mboddeti, Here is a different link to the document.http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en If it still does not work, go to HP.com and search for c02891758 and it will find that document. Error codes are different though. The voice over IP line still could be the issue, but it is possible that something else is occuring.The document has instructions on how to test your fax setup with the HP faxback service. If it works with the test fax, it could be an issue with that particular receiving fax.
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