Comcast, read these forums! Nobody is happy with y our service!

A paying customer to Comcast for more than 12 years and once again my bill has crept up from $170 to $225!   AT&T just finished putting Gigapower infrastructure in my neighborhood, the minute it is available I am jumping ship from Comcast. I know I am jumping from one mindless monopoly to another, but at least I'll get a higher bandwidth cap and faster internet!

>My DSL has been reliable and reasonably fast
What speed do you have?
When Qwest upgrades their network we can go from 1.5 to 7 for an extra $10 a month (now pay $28) or beyond that in $10 increments (I don't remember the speeds... could be 13 and then 20Mbs) but without knowing WHEN Qwest will offer higher speeds, I'm getting tired of wife griping to me about something I can't fix
But... you mentioning problems with Comcast equipment reminds me...
We had cable TV before, different company that was sold to Comcast, and switched to DirecTV due to the many problems... and a repair tech on the UMPteenth service call who told me that the system had been put in as cheaply as possible, and there were constant breakdowns and repairs he had to due because of crappy switching gear
That was 12-15 years ago, so it MAY be that Comcast has now replaced all the bad gear... but maybe sticking with DSL isn't so bad after all
I've also searched at http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US and learned that browser add-ons are very likely part of her problem... she never saw a "web aid" that she didn't want to have, such as Google Earth, and everything you have IE load is just one more brick on the donkey's back that will make it move slower
I'm going to sit down where her tonight and go through IE's add-ons... and disable anything she doesn't REALLY need, and see if that helps her overall Internet speed problem

Similar Messages

  • Can anyone tell me if anyone from Apple reads these forums

    *Can anyone tell me if anyone from Apple reads these forums and does anything about the issues experienced?* I still have a faulty proximity sensor, even after the latest download. I went to the Apple Store and they told me to stop using it with the leather pouch, but it doesn't make any difference. I even tested the test models in the store and they did the same thing.
    *Has anyone been able to fix the proximity sensor fault on their phone so that it doesn't come on whilst your talking?*
    Someone please help. I loved my iphone 3G, but the iphone 4 has caused me to become so disappointed with Apple. I'm even thinking of moving to the Samsung Galaxy, which has Google Android capability, moving background wallpapers, bluetooth capability, video capability that is compatible the a variety of media players (not just Quicktime), the ability to send business cards to non-apple phones and the ability to be used as a USB drive without needing wifi or itunes.

    These Forums are mostly users talking with users, now and then you may see the grey Apple icon of an employee/genius posting and the purple Apple of a Forum host but they aren't here to pass on feedback.
    The best way to make your point is to send feedback here:
    http://www.apple.com/feedback/iphone.html

  • Does anyone from Apple read these forums?

    If a representative from Apple would read these posts, doesn't it seem like all of us who are having the same problem (the iPod Mini not being recognized by iTunes 6.0.1) would have been fixed already? Check out the number of posts that ALL have to do with this same issue - going back at least a month. This HAS to be related to the most recent software version. Does anyone know of a way (other than calling customer support and being charged for the call) to contact Apple and let them know there is a widespread problem with the iPod Mini and the most recent version of iTunes?

    I can't seem to get iTunes up and running on my PC and am not getting any reply - I get the strange message "The folder iTunes can not be found or created and is required. The default location for this folder is inside the My Music folder. From what I can tell it is there but am unable to get things connected and running even after a de-install / re-install of the software. Getting frustated now - anybody out there with a suggestion?
    IBM   Windows XP  

  • Does Adobe read these forums and comments?

    For many years I was a Windows OS user, and I used Photoshop Elements 2.  It was a little difficult to learn, but once I got the hang of it I thought it was great: simple, bright, easy and well organized.  A few months ago I made the switch to Apple iMac Desktop, OSX Lion v. 10.7.  I used iPhoto, but I really missed PSE.  So I downloaded the trial version of PSE 10.  What a disappointment.......It is a very good program I suppose, for advanced photographers, but it is no longer simple.  The screens are too dark and there is too much crammed on to every screen in Organizer and Editor.  The fonts are too small and the font colors do not stand out against the dark backgrounds.  I wish Adobe had stuck with the white screens, large type and black fonts, but most of all I wish they had kept it simple like it was in earlier versions.  I was looking for simplicity and ease-of-use, and I got what could be called "Almost Photoshop Full". I uninstalled Elements and will have to use iPhoto.  I miss the days of KISS.

    Yes adobe does read the forums but they don't always comment on everything and they are quite aware of the complaints about the ui colors and such in photoshop elements.
    Hopefully the ui problem will be addressed in photoshop elements 11 in such a way that satisfies both those who like the dark interface and those who want a lighter interface
    similar to photoshop cs6 only better.
    http://feedback.photoshop.com/photoshop_family/topics/my_eyes_need_help_with_photoshop

  • Happy with your Infinity service?

    OK I'm new to BT & Infinity and am quite happy so far.
    I noticed in another thread someone posted that there should be a thread for those that are happy with their service.
    Well this is for those who are.
    So for WIW this is a "feel good" thread.
    Please ONLY post here if you have no issues.

    I think I was responsible for the thread call!
    When the Infinity ads first started appearing on TV I laughed, thinking that we'd be the last to get it being so far from the exchange and previous experience showed that any upgrades to broadband speed didn't apply to us. I was very surprised when I checked to see if I was eligible for Infinity that indeed I was. I duly ordered it and fully expected, even up to the day of installation, that an engineer would break the news that it couldn't be installed. But fair play to BT, it was installed promptly with no fuss.
    So far I've had no issues with the service. Being on the Poplar exchange, which is well known for the slowest speeds in London, the switch to Infinity has been amazing. In the month or so I've had it I only had one brief slowdown at peak times but the difference between 20 and 37mb isn't noticeable when you've survived on .5mb. Both my wife and I can watch TV programmes at the same time when I couldn't even watch TV on one without constant buffering. I can download 1GB in under 10 mins, that would have taken the best part of a day before.
    BTs customer service does seem to be lacking but the staff here kind of make up for that in solving problems. I can empathise with those that have problems with the service or getting the runaround by engineers. I'm sure the vast majority of people have no problems but they wouldn't be as vociferous as those having a bad experience.
    Poplar exchange

  • Very happy with SONY customer service

    I had a problem with my new SONY Xperia Z3 and I'm very happy and grateful to SONY customer service. They fixed the problem very fast and in a very comfortable way.
    My next Smartphone will be a SONY, of course!
    Thank you very much SONY
    Luis

    Always great to hear, I hope you have no further issues
     - Official Sony Xperia Support Staff
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

  • Who do i email if i am not happy with the repair service i have been given?

    i sent my phone back for repair because it had something wrong with the sound/silence buttons, it was covered on my warranty and apple have done nothing to reduce the problem and have sent me back my phone which still has the problem with it, they said they would repair it and they haven't, how do i contact apple with this problem?

    unfortunatley i don't live close to an apple store and contacting them via telephone or email is the only option

  • Polite use of these forums

    To Apple Community Forum Moderators:
    I have owned Apples for almost twenty years and periodically have found myself in need of advice on an Apple hardware issue, network compatibility, or Apple Application issue. The Apple website “recommends” that we go to these Forums for information it seems like a good idea. It has the potential to expand technical help to those of us that have a problem with using a Mac or an Apple application. However, in every case that I have accessed the Forum I have either viewed attacks by some of what I'll call the “loyal users” against others that note problems with Apple, or have been the object of nasty responses myself:
    - Early on I engaged the Forum about the difficulty of getting Apples to work in a Windows Network Environment. When I got on I saw nasty comments about similar questions from other users chastising the user for being on a Windows network. Well there is little one can do about that. The institution's leadership decides on what kind of network will be used, not an individual user. To dismiss this problem is unrealistic at best and arrogant at worst.
    - After Microsoft moved to Office 2007 and left Mac users in the lurch I purchased iWork based upon what users in the Forum were lauding about about the Suite and what Apple said about it. I found it limited (from what I could gain from being a new user) and sought out answers to questions I had. The equation editor (the industry standard) at the time could not be used in iWork. So I pointed this out on the Forum. I got flamed by this guy that said that this was not appropriate place to point out limitations. I pointed out that Apple Developers would be nuts not to monitor these forums so it would be appropriate to point out functional limitations for future versions of iwork. All I got from the moderator was that I shouldn't have posted it. Others in this thread were flamed because they wanted more functionality from Numbers. They were told that anyone who is serious about analysis would use another database program (Excel maybe? - they didn't identify what program that might be.)
    - Just recently I sought out the Forum because I have had this laptop for two years and am having to replace my battery the second year in a row. I tried to get Apple Help on this after my first replacement and did (what I thought was) everything correct. Someone else was having a similar problem. I related my understanding of how to evaluate battery performance (cycle count), and pointed out that Apple has had a problem with defective batteries (most notably mine) and that users need to watch these metrics closely. Well apparently according to one reply post I mis-stated how to evaluate cycle count (though I think I am still correct on that – our IT people basically told me what to look for.) The reply was that I had not really read the manual on batteries. Well I did, though I could have misunderstood what the battery document was trying to say. Instead of accusing me of lying they could have elaborated on why my interpretation was mistaken.
    Now in all these cases and more there are social forum communication flaws that Apple needs to be aware of. This flaw is a social pathology that is characteristic of the medium. First attacking a frustrated user is not a constructive exercise. There is a difference between a negative comment about Apple or its applications and negative comments directed toward users. A negative comment at an Apple Inc. product should not be viewed as some kind attack on all users or a violation of a misguided religious doctrine. It should be viewed as a window into a potential improvement. Apple should be “man enough” to take those graciously. This gives Apple a window into problems in either its Help Manuals or its design. Contrary to trying to stifle comments like this Apple should encourage this. (In fact after I complained about the inability of iWork to use Mathtype - Decision Sciences - an upgrade of iWork works with Mathtype.) In a similar manner Politicians in our state regularly lambast the University I work with. I don't have a problem with their attack on the Institution. It goes with the territory. I do have a problem if they focus on a particular faculty member. Apple Inc. can handle criticisms.
    On the other hand the “loyal user's” attacks or nasty comments on users that are critical of Apple or frustrated users are another issue. We purchase the hardware or software and expect it to work based upon what we interpret from Apple advertising claims. It is not working the way it is advertised. We may not be accessing the computer correctly, accessing the Help Manuals correctly, using the Apps correctly, or there may be a problem with the product itself. That is why we go on these Forums. To get chastised or insulted by a “loyal user” does not solve our problem and it does not make us want to tell other people how great Macs are. (My experience with iWork pushed me to OpenOffice - which I am writing this letter in rather than Word or iWork.)
    More importantly though it makes us very hesitant about engaging in this social forum about a problem we have with an App or hardware. Ultimately this could mean that many technical/business users such as myself will migrate away from Apple because they can't get the solution they need and the mere size of Apples competitors (e.g. Microsoft) means that user support is much more available. We can forego the nastiness by changing products.
    Now this is not say that these issues I raise are unique to Apple Community Forums. I was just on an OpenOffice community forum and saw similar behavior so this really is a social pathology that is part of this form of communication. But moderators need to be aware of this pathology if the company wants users to rely on this medium for good advice. Apple hopefully views these forums as ways to see where they could improve products or add functionality to preserve or enhance market share as well as providing broad technical support. But moderators need to more forcefully impose politeness and gracious responses to users that may not sit well with the “loyal user” part of the community. Thanks.

    Roger Coupal wrote:
    However, in every case that I have accessed the Forum I have either viewed attacks by some of what I'll call the “loyal users” against others that note problems with Apple, or have been the object of nasty responses myself:
    "Every" time? I waste a lot of time here and I very rarely see anything that could be construed as "nasty". I read through all of your postings and I can't find any response that could be considered "nasty" or an "attack". In one case you posted some incorrect information and a couple of people called you on it. That's life and it happens to the best of us. No need to get upset about it.
    Early on I engaged the Forum about the difficulty of getting Apples to work in a Windows Network Environment. When I got on I saw nasty comments about similar questions from other users chastising the user for being on a Windows network. Well there is little one can do about that. The institution's leadership decides on what kind of network will be used, not an individual user. To dismiss this problem is unrealistic at best and arrogant at worst.
    Maybe you should increase your participation. You've only posted 17 times in 3 years. If you were at Level 2 (pretty easy to reach) you would have the ability to automatically alert the moderators about any postings that violate the Apple Terms of Use. Until then, it would be better to notify the moderators via this forum about specific posting that you think are improper. Otherwise, it is just hearsay. Perhaps those postings were from known trolls or people who are otherwise "looking for a fight". People often only start posting here when they have problems and, unfortunately, they sometimes wait until they are already very angry and upset. When they start threads with an argumentative tone, it usually doesn't end well.
    I can't really say much about Windows networking. All of MacOS X uses SAMBA, so if you can access it via xterm, you can access via the Finder. Maybe start a new thread with more details and keep trying. Windows networking is very complex and SAMBA is just an open-source reverse-engineering effort.
    - After Microsoft moved to Office 2007 and left Mac users in the lurch I purchased iWork based upon what users in the Forum were lauding about about the Suite and what Apple said about it. I found it limited (from what I could gain from being a new user) and sought out answers to questions I had. The equation editor (the industry standard) at the time could not be used in iWork. So I pointed this out on the Forum. I got flamed by this guy that said that this was not appropriate place to point out limitations.
    "Flamed"? Again, I read those messages. That was hardly being "flamed". Plus, it had nothing to do with you pointing out limitations.
    I pointed out that Apple Developers would be nuts not to monitor these forums so it would be appropriate to point out functional limitations for future versions of iwork.
    Sorry, but that is not correct. There is way too much disinformation here for developers at Apple to get meaningful information out of it. If people find bugs or limitations they are usually encouraged to contact Apple via the appropriate feedback channels to improve the products. That actually happened in your case.
    No one outside Apple really knows if Apple does or does not read these forums. The official word is that they don't and I accept that. This is a user-to-user tech support forum. It is not a place to complain, report bugs, or suggest enhancements. There are better places for that. This discussion forum is meant to help end-users, not Apple. Apple is a big, multinational corporation with lots of money. They have people whose job it is to track down complains, fix bugs, and enhance products.
    All I got from the moderator was that I shouldn't have posted it.
    There was no moderator posting in that thread. You can identify Apple employee by the Apple logo under their name.
    Others in this thread were flamed because they wanted more functionality from Numbers. They were told that anyone who is serious about analysis would use another database program (Excel maybe? - they didn't identify what program that might be.)
    You are the one who mentioned Excel. Someone correctly pointed out that if you are already a user of advanced Excel features you might not be happy with a 1.0 application like Numbers. Excel is 25 years old. No one expects Numbers to match it for functionality. But it might be easier for casual users than Excel. Again, there was no flaming going on.
    The reply was that I had not really read the manual on batteries. Well I did, though I could have misunderstood what the battery document was trying to say. Instead of accusing me of lying they could have elaborated on why my interpretation was mistaken.
    They didn't accuse you of lying and they did elaborate on why your interpretation was mistaken. You provided misinformation and suggested people take their batteries in to the Apple store for a problem that doesn't exist.
    Now in all these cases and more there are social forum communication flaws that Apple needs to be aware of. This flaw is a social pathology that is characteristic of the medium.
    I think Apple is well aware of that. That is why they have a good system of moderation that they have been working on for several years. This forum is much better than anything you will find anywhere else. I'm sorry, but you have no idea what a true "flame" really is
    First attacking a frustrated user is not a constructive exercise. There is a difference between a negative comment about Apple or its applications and negative comments directed toward users. A negative comment at an Apple Inc. product should not be viewed as some kind attack on all users or a violation of a misguided religious doctrine.
    Sometimes people just want to vent. It is pretty clear when someone starts a thread where they don't really want a solution but just want to complain. I always try to give them a solution, while at the same time tearing down all their logical fallacies. Sometimes they are just frustrated and are happy to get the problem resolved. Sometimes they take the bait and keep fighting. Either I've solved someone's problem or I have provided a solution to some jerk who then won't accept it just because it came from me. Either way I'm pleased.
    It should be viewed as a window into a potential improvement. Apple should be “man enough” to take those graciously. This gives Apple a window into problems in either its Help Manuals or its design.
    Again, you are assuming Apple reads these forums. They don't. These forums are for your benefit, not Apple's.
    To get chastised or insulted by a “loyal user” does not solve our problem and it does not make us want to tell other people how great Macs are.
    I gave up evangelizing a long time ago. At this point, everyone knows about Macs. If people are too boneheaded to use Macs, I'm content to let them suffer with Windows or Linux.
    (My experience with iWork pushed me to OpenOffice - which I am writing this letter in rather than Word or iWork.)
    Really? Safari has really nice text editing features with a built-in spell checker. Also, what's wrong with Word? You are obviously a power user, why not use Office? Microsoft got their start with Office, which started out as a Mac program and is still one of the best Mac programs you can buy.
    I was just on an OpenOffice community forum and saw similar behavior so this really is a social pathology that is part of this form of communication.
    So, in other words, you just invalidated your whole thesis?
    But moderators need to more forcefully impose politeness and gracious responses to users that may not sit well with the “loyal user” part of the community.
    Moderators really only get involved when there are violations of the terms of use. Being polite is part of that, but graciousness isn't. I think if you continue to post and start answering questions you will soon be able to easily report postings you think are "impolite". Hopefully, when you get to that level, you will be able to better identify a true "flame".

  • Not very happy with warranty replacement

    I am not trying to get something for nothing when I make the statement that I am not happy with the replacement touch that apple sent me for my almost out of warranty touch that completely stopped working. I am happy with the customer service, the easy return and very quick replacement. I am not completely happy with the touch that was sent to me. I can't say that is broken, it is just doggish and seems to have a really short battery life. It really seems slower then my previous touch and has seems to do odd things often, like I open a simple app (like the calendar)and it opens for a second and closes immediately or the response to touch is very slow at times. There is nothing really wrong with it but this is the 3rd own I have owned and it is by far slowest and least responsive. Does anyone have any opinion on if I have any recourse?
    Also, When I put in the serial # of this replacement, which I received on the 1st of this month, Apple website tells me that the warranty has expired. I know this to be wrong because of the paperwork enclosed with the replacement said thae warranty is 90 days or remaing period, whichever longer.

    Send it (or take it to an Apple store with all the relevant paperwork) and get another one.
    I bought 3 Touches in the middle of January for my kids and the youngest one's was similar; slow, bad battery life, wierd backlight glitch, apps crashing. Took it to the local retail store and they replaced it with no hassle. I didn't even have my receipt. It was a 4th gen so obviously was less than a year old.
    EDIT: I are a gud spellar

  • I'm so disappointed with your costomer service in Taiwan

    I've purchased an Apple computer from 2007, I liked Apple so much because I saw they care their customers more than Microsoft, Apple even set Genius Bar and phone support for any technical problem, which I though if I have any problems, I can find customer services easily.However, the problem came! I 've some technical problem with my imac.Therefore,I took it to your  retail store(Istore) in Tainan Jhongshan Branch ,Taiwan. And you help me save the problems indeed.
    But the Imac is so heavy for me(155cm,44kgㄩㄡ) to carry it to your store where its located at.And I ask one of your sales to help me to take it.And he promissed  that he would transport it to me when I arrived immediately.  HOWEVER,the Store Manager told me that they are too busy to take it to me when I arrived and ask me  to wait, and so I did. I waited for 10 minutes,and NO Phones  or No body told me How Long I should wait for my imac. I called again,and the SAME ONE told me that they still are on busy.Then another 10 minutes came,but I did not receved my mac.
    YOU promissed me you would take it to me immediately,but you waisted my time about 20 minutes!!!A SALE is not just to sale something,especially you are the store manager!!!And it seems like Apple is not responsible and do not care about their customers when you had sold the production to them.I am so disappointed with Apple, and I'll recommend me and my friends, and try to declare to all the forums we should never purchase anything from Apple because they are not responsible for their costumers! For YOU Apple just want to sale and dig our money, BUT not care about us!!!

    We didn't promise you anything, or did we sell you anything nor take your money. You are not communicating with Apple when you post here. Everyone here is just a fellow user. And these forums are for assistance with technical problems, not complaining about Apple's services.
    I'm not going to comment on your complaint itself since we really don't know what the real situation was, none of us being there. In any case, there's absolutely nothing anyone here can do about it. If you feel that you were treated badly, then by all means buy from some other vendor.
    Regards.

  • I recently tried to upgrade my itunes on my dell laptop with 64bit Windows 7 and it stopped working completely. So I tried deleting and installing all over again and haven't been able to reinstall it since. I've tried numerous things i've read in forums

    I recently tried to upgrade my itunes on my dell laptop with 64 bit windows 7. It stopped working so I deleted all files and tried to reinstall and haven't been able to since. I've tried numerous things i've read in forums and nothing seems to work. The installation will not move past the "publishing product information" point. After being stuck there for a while this error message appears:
    An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.4053",type="win32",publicKeyToken="1fc8b 3b9a1e18e3b",process or Architecture="x86"', Please refer to Help and Support for more information. HRESULT: 0x800736FD
    I hope someone is able to help me with this.

    Did you already try what bnoir suggested in this post about error 0x800736FD:
    These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
    Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
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    This thread might help as well, suggestion provided by bnoir:
    In general, these ones tend to be caused by underlying problems on the PC that can prevent Windows Updates from installing. So my main strategy with them is to try to fix the Windows Update issues. If we can get Windows Updates flowing again, that generally clears up the iTunes install errors +en passant.+
    Head into your Windows Update, and check for any new updates. Do any fail? If so, open your Update History and doubleclick on the failure entries to bring up a small box with alphanumeric error message codes. Are you getting 8000FFFFs? (They often seem to be associated with an iTunes-install 0x800736FD.)
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    Message was edited by: Ingo2711

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    ali brown wrote:
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    Well, the problem with that is that I don't want to subscribe to every thread I post to... I don't want to get e-mail notifications that the thread has been updated.
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    pshute,
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    i wil now take a screengrab for an example of what I see when composing. all spelling mistakes and capitalizations (or lack thereof) here are intentional (apparently, my dictionary doesn't recognize the plural form of Capitalization) -- all 'AUTO' stuff has 'red-dot underlining'
    CLICK to enlarge
    ÇÇÇ    

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