Communicating problems to Apple

From various posts on this site it seems that there is a real issue concerning the 'Deep Sleep' function on colour iPods and users losing their music.
Does anyone have an opinion about the most effective way of communicating this problem to Apple? One would hope that a simple update to the iPod software might solve it but I suspect it is asking too much to expect Apple to monitor these discussions and spot problems which need to be addressed.
Is there an address (either electronic or real) to which we can write?

The best i can give you is the corporate address which can be found under the contact us link at the bottom of the page,
but after reading various posts it seems that the general opinion on contacting apple, is that you proberbly wont get a reply. Could you get to an apple store and perhaps talk to them. Or spend a bit of time looking through the site and try to find a better means of contact, there has to be one some where..... Good Luck.

Similar Messages

I upgraded to a new apple mac book pro and now when I try to download to adobe digital edition I receive this error:Error getting License. License Server Communication Problem: E_ACT_NOT_READY

I upgraded to a new apple mac book pro and now when I try to download to adobe digital edition I receive this error:Error getting License. License Server Communication Problem: E_ACT_NOT_READY

What does that have to do with Digital Publishing Suite?
We’d love to help but if does have something to do with it, please give us
some details.

"There was a problem communicating with the Apple Online Store. Please try again."

When I try to order prints on my Macbook I get the error .... "There was a problem communicating with the Apple Online Store. Please try again." I've gotten this error for a few days. When I try the same thing with my wife's Macbook Pro there are no issues. How do I fix the problem on m Macbook?

I found the problem thanks to some help given.
Go to iPhoto menu -> Preferences... -> Advanced -> > Print Products Store was set to "none". I changed that to my own country and then it worked, I could place the order.
Thanks a lot!

I get an error message when trying to sign into the support community with another Apple id. On the pick a username screen I get "an account utilizing this address already exists...." despite trying a few usernames. Anyone know how I can resolve this?

I get an error message when trying to sign into the support community with another Apple id. On the <pick a username> screen I get "an account utilizing this address already exists.Only one account per email address is allowed on the Apple Support Communities" despite trying a few usernames. Anyone know how I can resolve this?

This problem has been driving me demented. The instructions that Ivan gives have partially worked for me. By following his link
"How to find out if you have multiple Apple IDs" I was able to identify that yes I did have two apple accounts using the same e mail address. One was very old that I used to use for the forum boards and one is my much more recent ID that I use for everything these days. So I changed the e mail address for the old account which is associated with these discussion boards and that's the account that I am now posting this from. However even though the two accounts now have different e mail addresses when I try to log onto the boards with my more recent main apple ID I still get all the same errors as described at the start of this thread by rodgers_j. And of course that's the one I want to use so that I only have one itunes account for everything.
So if anyone has any more hints I'd be very grateful.

Problem with Apple TV not being recognised in iTunes

Hi all,
Trying to fix a situation for a family member. I've seen a lot of similar threads here but nothing that solves my problem.
The setup is as follows:
- ATV2 connecting using wifi running latest update
- windows XP desktop running latest iTunes (10.4)
- router is supplied by broadband provider (Rogers)
Initially nothing worked at all. I found two key problems firstly the iTunes account was disabled and secondly we had a whole host of firewalls issues.
These both appear to be resolved and the ATV can happily connect to the iTunes account and stream music video and photos.
The problem is that the ATV won't appear in iTunes. When the ATV is connected there is no "Apple TV" tab in the preferences settings (which their should be) and the ATV won't appear under the devices section either.
If I try to quit iTunes it warns me that an Apple TV is connected but even then it wont appear anywhere.
This happens with the firewalls completely disabled and after many, many reboots of everything.
Any ideas on how to resolve this?

Welcome to the Apple Community.
The Apple TV 2 doesn't appear either under devices or in the preferences, only the Apple TV 1 did that.
The only place you'll see it in iTunes is under the list of Airplay devices.

What can I do with this message: unable to download, Error getting license, License Sever Communication Problem

I am trying to download a library book (Epub ebook) into my Mac laptop. I have updated my Adobe Edition to 4.0. I keep getting this message
Unable to download, error getting License, License server communication Problem E_ACT_NOT_READY
I have gotten in touch with the library. They advised me to do the following:
Mac OS
Open Adobe Digital ! Editions.
Press Command+Shift+D to deauthorize Adobe Digital Editions.
Select Erase Authorization.
Click OK and Quit Adobe Digital Editions.
Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
I am stuck on Erase Authorization. After I choose erase authorization another message pops up: Unable to Erase Authorization. Please try again after some time. I tried all day in fact I even went to the Apple Store where a staff member was also unable to get any further!!

Hi dagmar
See my answer at:
https://forums.adobe.com/thread/1716726
I think the problem is version 4!!
Adobe should solve the problem!!

Server Communication Problem

I have my first development multifolio magazine app in the Newsstand. On first launch of the app (using the installed .ipa in the sandbox environment), the library updates and the first issue appears correctly. Tapping on it and choosing subscribe, or alternatively, tapping on the Subscribe banner, allows me to use my test user which I set up in iTunes Connect. It asks the pertinent questions, which I allow, but at the end I get the following error:
Server Communication Problem - Your subscription was successfully purchased. Unfortunately we encountered an error while determining which issues are available for download. Your subscription will be applied the next time the library successfully updates.
I have a Free subscription set up for this app. There are no retail subscriptions. I can download the issue successfully without subscribing but I'm trying to nail down this subscription issue.
I'm not sure what to look at to begin to solve this issue.
The app is also currently in review and was kicked back today by Apple for having en empty storefront, which, from the screenshot they sent me, did not pull in the first issue, but showed "Purchasing Subscription..." at the top of the screen. I can only assume the problems are related.
I've rebuilt my app in the DPS App Builder, uploaded to my iPad, and still have the same issue. All of my certificates seem valid.
Anyone have any experience with solving this one?
Thanks.
Rob

As an additional thought. I had intended for this app to have only a free subscription for the first year and did not set up the retail banking contracts, only the free contract in iTunes Connect. Therefore, there was never a link to a shared secret. My reading in the forums with this error previously applied to paid subs or free subs using the shared secret. I know I didn't so I'm thinking this may be my problem. I've processed the banking/tax contract with iTunes and when complete my thinking is to fold this into the app.
Am I on the right track?
Rob

Communication problem between NetBeans and Tomcat

hi!
i got a quite mysterious problem. here is what happens:
- i start NetBeans 5.5.1 (the first time)
- i want to debug my JSF-Project, the Debugger starts
- After a few seconds the debugger waits for tomcat (it sais: "Waiting for Tomcat...") and tomcat starts
- Again after a few seconds the tomcat-debugger-output sais "Tomcat startet in 3333 ms".
okay.
when i enter http://localhost:8084/ in my browser i get the tomcat homepage, so the server has definitely started! But nothing happens in NetBeans and nothing happens with my project....
In the lower-right corner i see this blue working-bar that sais "deploying project" but nothing happens. The Project-Debugger-Output still sais "Waiting for Tomcat..." but nothing happens...
And after something around 3 minutes (i guess it's a timeout) i get the error "Starting of Tomcat failed." But is HAS started, i can login to the Administration-Area in my browser!
so i guess there is a communication problem between netbeans an tomcat. Netbeans waits for a message from tomcat but tomcat doesn't send it..or netbeans doesn't understand it.
But the story goes on:
When i press the debug-button a second time it takes only a few seconds till i get the message: "Tomcat server port 8084 already in use". OF COURSE! Because Tomcat has already startet and can't be stoped by NetBeans.
i'm trying to solve this problem for 4 days now, so i would be very happy if anyone has an idea where to start/continue the search...
thanks,
flo.
some system-info:
- windows vista business 32-bit
- no firewall is running
- AntiVir Personal Edition IS running
- Yahoo Widgets Engine IS running
- no other software is running
and finally the tomcat-log:
Using CATALINA_BASE: C:\Users\Administrator\.netbeans\5.5.1\apache-tomcat-5.5.17_base
Using CATALINA_HOME: C:\Program Files\NetBeans\enterprise3\apache-tomcat-5.5.17
Using CATALINA_TMPDIR: C:\Users\Administrator\.netbeans\5.5.1\apache-tomcat-5.5.17_base\temp
Using JRE_HOME: C:\Program Files\Java\jdk1.5.0_12
Listening for transport dt_shmem at address: tomcat_shared_memory_id
21.09.2007 18:27:50 org.apache.catalina.core.AprLifecycleListener lifecycleEvent
INFO: The Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\Program Files\Java\jdk1.5.0_12\bin;.;C:\Windows\system32;C:\Windows;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files\QuickTime\QTSystem\;C:\Program Files\ThinkPad\ConnectUtilities;C:\Program Files\Common Files\Teleca Shared;C:\Program Files\Common Files\Adobe\AGL;C:\Program Files\MySQL\MySQL Server 5.0\bin;C:\Program Files\cvsnt;
21.09.2007 18:27:50 org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-8084
21.09.2007 18:27:50 org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 1862 ms
21.09.2007 18:27:50 org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
21.09.2007 18:27:50 org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.17
21.09.2007 18:27:50 org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
21.09.2007 18:27:53 org.apache.coyote.http11.Http11BaseProtocol start
INFO: Starting Coyote HTTP/1.1 on http-8084
21.09.2007 18:27:54 org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on /0.0.0.0:8009
21.09.2007 18:27:54 org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=0/31 config=null
21.09.2007 18:27:54 org.apache.catalina.storeconfig.StoreLoader load
INFO: Find registry server-registry.xml at classpath resource
21.09.2007 18:27:54 org.apache.catalina.startup.Catalina start
INFO: Server startup in 3626 ms

As i wrote before, the same problem occured for me. I have found a solution which is : Go to tools menu and then select options . In the proxy info, select No Proxy.
I hope this help you

Communication Problem with the second battery

Hello,
In Lenovo Solution Center it says that there is communiction problem with the second battery. I already had this problem some months ago, back then it didn't charge the second battery. I got a new one and it worked again. Now it says the same thing "communication problem", but i can charge the battery and I also can't find any other sign of something not working. But still- it seems weird that the program tells me something is wrong. Can somebody help me?
Thanks Lina

Hi, Lina
What is the machine type and model of your computer? Also, what operating system are you running?
Thanks in advance,
Adam
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

Communication problem with proxy server

We have establish the configuration of an iPad to access the enterprise net, but when trying to access any webpage we get the next message: Safari can not open the page. Error:"There is a communication problem with proxy web server (HTTP)"
The access has no problems with other movile devices.
Ahy help?

Hi,
I am not sure whether you have already solved the problem or not....
Do the following to deploy MobileBIService.war file on tomcat
1.Stop Tomcat Web application server.
2.Copy the file, MobileBIService.war from [Install directory]\Mobile 14\Client to the Tomcat's "Webapps" directory.
In my case, I copied the MobileBIService.war from C:\Program Files (x86)\SAP BusinessObjects\Mobile14\Client to C:\Program Files (x86)\SAP BusinessObjects\Tomcat6\webapps. ( I used BO 4.0 SP02)
3. Start Tomcat.
Restarting Tomcat would automatically deploy war file as a Web App
One folder u201CMobileBiServiceu201D will appear in webapps folder when MobileBIService.war is deployed successfully.
Hope it helps.
Regards,
Ankur

Communication problem the web server extension (WGATE) failed to receive a

Hi,
When a user tries to access his timesheet he get the below error:
<b>communication problem the web server extension (WGATE) failed to receive a response from the ITS web service</b>
Only ONE user is getting this error. If everyone get\s the same we can check on the ITS side, but if only ONE user is getting it.
Please help.
Regards,
PK

HI ALL,
Thanks for your time. The issue got resolved however without cheking the logs itself. The problem was with the scripfile. All other users and all other scripts were working, except one. And it got recified.
Regards,
P. Kumaravel.

COMMUNICATION PROBLEM WITH SCANNER TO COMPUTER OF DESKJET 3050 j610

WHEN i TRY TO SCAN USING MY DESKJET 3050 j610 A MESSAGE SHOWS 'COMMUNICATION PROBLEM NOT CONNECTED THEREFORE i AM NOT ABLE TO SCAN.
i HAVE BEEN TRYING TO RESOLVE THIS PROBLEM OVER 8 HOURS AND I' M GETTING SICK. I'VE TRIED EVERYTHING AVAILABLE ON THE SUPPORT PROGRAMS INCLUDING 'PAINT' AND NOTHING WORKS.
I NEED A ANSWER OR I;LL THROW THIS THING OUT

I have the same problem here, i have two PC's both running Windows 7 but only one works printing and scanning wirelessly.
On the PC running Windows 7 32bit wireless printing and scanning works great.
On the PC running windows 7 64bit only wireless printing works. Havent found a solution, but just a work around. Here it is......
1. Got to you printer and hit the Wireless button to find the IP address your router gave it.
2. Open up your Internet browser and input the IP address.
and...BAM!!! if it worked it should take you to the Deskjet 3050 All-in-One J610a Embedded Web Server page and from there you can scan with what looks like all the original options if the thing was working to begin with and save to your PC.

Communication Problem: E_ADEPT_REQUEST_EXPIRED

I keep getting this message :
Error getting License. License Server Communication Problem:
E_ADEPT_REQUEST_EXPIRED

The same problem. Origin is, I suppose, a changement of profile when I lost all my data and programs by a virus. Who can help us?

Communication problem

Hi, I think I have a communication problem between the servers in a cluster,
          I attached a picture of the administration console where it seems that one
          server in the cluster cant communicate with the other.
          (one server is running on Windows and the other on Linux)
          Any ideas to solve this problems?
          Thanks
          [console.jpg]


Using multicastTest I found that the messages that the windows machine
          produces are lost. Nobody receives that messages.
          I don't know what might be happening
          cheers
          "Campot" <[email protected]> escribió en el mensaje
          news:[email protected]..
          > Hi, I think I have a communication problem between the servers in a
          cluster,
          > I attached a picture of the administration console where it seems that one
          > server in the cluster cant communicate with the other.
          > (one server is running on Windows and the other on Linux)
          >
          > Any ideas to solve this problems?
          > Thanks
          >
          >
          >

Communication problem from the vpn-anyconnect to easy-vpn-remote

Hi Team,
I have a communication problem from the vpn-anyconnect to easy-vpn-remote, I´ll explain better bellow and see the attached
topology:
1) VPN Tunnel between HQ to Branch Office - That´s OK
2) VPN Tunnel between Client AnyConnect to HQ - That´s OK
The idea is that the Client Anyconnect is to reach the LAN at Branch Office, but did not reach.
The communication is stablished just when I start a session (icmp and/or rdp) from Branch Office to the Client AnyConnect,
in this way, the communication is OK, but just during a few minutes.
Could you help me?
Bellow the IOS version and configurations
ASA5505 Version 8.4(7)23 (headquarters)
ASA5505 Version 8.4(7)23 (Branch)
**************** Configuration Easy VPN Server (HQ) ****************
crypto dynamic-map DYNAMIC-MAP 5 set ikev1 transform-set ESP-AES-256-SHA
crypto map outside-link-2_map 1 ipsec-isakmp dynamic DYNAMIC-MAP
crypto map outside-link-2_map 65535 ipsec-isakmp dynamic SYSTEM_DEFAULT_CRYPTO_MAP
crypto map outside-link-2_map interface outside-link-2
access-list ACL_EZVPN standard permit 10.0.0.0 255.255.255.0
access-list ACL_EZVPN standard permit 192.168.1.0 255.255.255.0
access-list ACL_EZVPN standard permit 192.168.50.0 255.255.255.0
access-list ACL_EZVPN standard permit 10.10.0.0 255.255.255.0
group-policy EZVPN_GP internal
group-policy EZVPN_GP attributes
split-tunnel-policy tunnelspecified
split-tunnel-network-list value ACL_EZVPN
nem enable
tunnel-group EZVPN_TG type remote-access
tunnel-group EZVPN_TG general-attributes
default-group-policy EZVPN_GP
tunnel-group EZVPN_TG ipsec-attributes
ikev1 pre-shared-key *****
object-group network Obj_VPN_anyconnect-local
network-object 192.168.1.0 255.255.255.0
network-object 192.168.15.0 255.255.255.0
object-group network Obj-VPN-anyconnect-remote
network-object 192.168.50.0 255.255.255.0
object-group network NAT_EZVPN_Source
network-object 192.168.1.0 255.255.255.0
network-object 10.10.0.0 255.255.255.0
object-group network NAT_EZVPN_Destination
network-object 10.0.0.0 255.255.255.0
nat (inside,outside-link-2) source static Obj_VPN_anyconnect-local Obj_VPN_anyconnect-local destination static Obj-VPN-
anyconnect-remote Obj-VPN-anyconnect-remote no-proxy-arp route-lookup
nat (inside,outside-link-2) source static NAT_EZVPN_Source NAT_EZVPN_Source destination static NAT_EZVPN_Destination
NAT_EZVPN_Destination no-proxy-arp route-lookup
nat (outside-link-2,outside-link-2) source static Obj-VPN-anyconnect-remote Obj-VPN-anyconnect-remote destination static
NAT_EZVPN_Destination NAT_EZVPN_Destination no-proxy-arp route-lookup
**************** Configuration VPN AnyConnect (HQ) ****************
webvpn
enable outside-link-2
default-idle-timeout 60
anyconnect-essentials
anyconnect image disk0:/anyconnect-win-2.5.2014-k9.pkg 1
anyconnect profiles Remote_Connection_for_TS_Users disk0:/remote_connection_for_ts_users.xml
anyconnect enable
tunnel-group-list enable
access-list split-tunnel standard permit 192.168.1.0 255.255.255.0
access-list split-tunnel standard permit 192.168.15.0 255.255.255.0
access-list split-tunnel standard permit 10.0.0.0 255.255.255.0
group-policy clientgroup internal
group-policy clientgroup attributes
wins-server none
dns-server value 192.168.1.41
vpn-tunnel-protocol ssl-client
split-tunnel-policy tunnelspecified
split-tunnel-network-list value split-tunnel
default-domain value ipconnection.com.br
webvpn
anyconnect keep-installer installed
anyconnect ssl rekey time 30
anyconnect ssl rekey method ssl
anyconnect profiles value Remote_Connection_for_TS_Users type user
anyconnect ask none default anyconnect
tunnel-group sslgroup type remote-access
tunnel-group sslgroup general-attributes
address-pool vpnpool
authentication-server-group DC03
default-group-policy clientgroup
tunnel-group sslgroup webvpn-attributes
group-alias IPConnection-vpn-anyconnect enable
object-group network Obj_VPN_anyconnect-local
network-object 192.168.1.0 255.255.255.0
network-object 192.168.15.0 255.255.255.0
object-group network Obj-VPN-anyconnect-remote
network-object 192.168.50.0 255.255.255.0
object-group network NAT_EZVPN_Source
network-object 192.168.1.0 255.255.255.0
network-object 10.10.0.0 255.255.255.0
object-group network NAT_EZVPN_Destination
network-object 10.0.0.0 255.255.255.0
nat (inside,outside-link-2) source static Obj_VPN_anyconnect-local Obj_VPN_anyconnect-local destination static Obj-VPN-
anyconnect-remote Obj-VPN-anyconnect-remote no-proxy-arp route-lookup
nat (inside,outside-link-2) source static NAT_EZVPN_Source NAT_EZVPN_Source destination static NAT_EZVPN_Destination
NAT_EZVPN_Destination no-proxy-arp route-lookup
nat (outside-link-2,outside-link-2) source static Obj-VPN-anyconnect-remote Obj-VPN-anyconnect-remote destination static
NAT_EZVPN_Destination NAT_EZVPN_Destination no-proxy-arp route-lookup

Hi,
the communication works when you send traffic from easyvpn branch side because it froms the IPSEC SA for local subnet and anyconnect HQ pool. The SA will only form when branch initiates the connection as this is dynamic peer connection to HQ ASA.
when there no SA between branch and HQ for this traffic, HQ ASA has no clue about where to send the traffic from anyconnect to branch network.
I hope it explains the cause.
Regards,
Abaji.

Communicating problems to Apple

Similar Messages

Maybe you are looking for