Communicating with the general public

Why is it so hard to address BT if you are not a subscriber?

GD-S wrote:
Why is it so hard to address BT if you are not a subscriber?
It might help if you tell us what you actually subscribe too. Remember that this is a forum for BT retail customers, not Openreach.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Similar Messages

  • U2413, X-rite, error communicating with the monitor

    I went to calibrate my U2413 monitor for the first time. Took me a little while to buy a i1Display Pro since that did not come with the monitor. I plugged in the i1Display Pro and ran the  Dell UltraSharp Color Calibration Software. Like many other people in the forum before me. I received the error about 5 seconds into the setup for the software "Could not prepare the display for calibration. Error communicating with the display." At first I thought it might be an issue with the USB cable. 
    However, after reviewing the forum, there is clearly a software glitch that has been going on for some time, appears over a year. It is surprising that they have not done a fix. Additionally, when you go to the check for updates feature on the software to look for updated drivers/software, all you get is a blank screen at Xrite.com. Does that mean there are no newer drivers or just that the software and the Xrite.com site are not integrated. Have found a large number of dead links on the Dell site in general.
    I am not sure here to go for an updated driver of other solution. Has anyone tried moving to the Spyder calibration software to see if it has better results?
    The computer to which the monitor is connected is running Windows 8.1 so it is not a Mac issue.

    Let us review the basics =
    * The monitor USB upstream cable must be connected to the computer USB port
    * In a two or more monitor setup, only ONE monitor should be connected to the computer at a time when calibrating
    * DP 1.2 must be disabled in the monitor OSD (On Screen Display) before calibration
    * The i1Display Pro device should be tested in TWO ways =
    Test it on all of the monitor bottom USB downstream ports
    Test it connected directly to the computer USB port
    The U2413 driver page does not list 8.1, so I chose 8. It list two older versions of the Xrite software 1.0.0.0 and 1.0.1.0. You need to unistall the version installed. Then install the latest version (1.5.7.141118) and re-test. I realize under "Compatible Systems" it does not list your monitor model. But try it anyway. If it does not work, uninstall it and test Version 1.5.3.

  • I was messing arouond with the general settings and I turned on the voice (under General settings) and when the screen timed out, I can't get it to take my 4 number passcode to get into my ipad.  Please help!  I'm totally locked out!

    I would appreciate any help I can get.  I was just messing around with the general setting on the ipad (64GB 3G...1st edition ipad), and did not realize that if I went under the general settings and changed the option to turn "on" the voice over, that it would require a double click on everything automatically.  I have my ipad set up to lock after 2 minutes on non-use, and when I tried to sign back in, it said that my 4 digit passcode was incorrect.  Then I tried to double click on each number, and that didn't seem to work.  The numbers 1-9 seemed to input ok, but a zero seemed to throw it off.  I have no idea if it has anything to do with it, but any help on getting back in to my ipad, I would greatly appreciate it, and I will be turning off that stupid voice over off as soon as I can.  I was just goofing off, and was not going to let it stay on permenantely, but I tried to go back under the settings immediately, and I couldn't easily find it, but if someone could help on just getting me back in....I would owe you a big favor!
    Thanks......freaking out in Mobile, AL!! 

    Touch or tap the field that you want to use/select and it should get a box around it ; then double-tap that field to activate/type it. Once you've entered your password you can do the same (i.e. touch to select, double-tap to activate) to gradually get into  Settings > General > Accessibility > VoiceOver and turn it off.
    So to enter your passcode you first need to tap the 'slide to unlock' button to hightlight it (it should get a box around it), then double-tap it to unlock it. Then for your passcode tap the digit that you want and it should get a box around it; then double-tap that digit to type it; and similar for the other three digits in your passcode.
    The manual (http://support.apple.com/manuals/#ipad) also that you should be able to switch voice-over off by connecting to your computer's iTunes :
    Turn VoiceOver on or off in iTunes: Select iPad in the iTunes sidebar. In the Options section of the Summary pane, click Configure Universal Access. Select VoiceOver, then click OK.
    So select Configure Universal Access at the bottom of the Summary tab and set Seeing to Neither

  • "The software required for communicating with the iPod is not installed..."

    I realize my explanation of my problem is long-winded, so if you want a shortened version, here it is:
    I've followed all the instructions trying nearly everything, and no matter what I do, iTunes gives me the error saying: "The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod's software." My G5 iPod (60GB) works on two other computers (both without any music on them), so I assume there something wrong with my computer and not the iPod itself.
    Now for the long-winded story of the last eight hours of my life...
    I just got the Generation-5 iPod Video (60GB) a today and I'm having problems already. I followed the instructions and installed the iPod software and then plugged in my iPod (iTunes has been on my computer for a while now). I was expecting iTunes to open after plugging in the iPod, but my device manager only detected and installed "a new device". I manually opened iTunes and got an error saying: "The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod's software."
    After re-installing the iPod software and iTunes, and restarting my computer countless times, I came looking for help here. I found this page, which seemed to outline my problem exactly. My computer recognizes the iPod as a drive, but iTunes won't have anything to do with it. I have all the symptoms outlined in the heading, so I hoped to solve my problem there. I followed the instructions step-by-step, and after the final restart, I open iTunes to get the same exact error message.
    I decided to determine whether there was a problem with my iPod or if it was my computer. I plugged my iPod into my uncles's powerbook, and got to the point where I can name and configure my iPod. I expected it to work flawlessly on a Mac (which it did) but there is no way for me to continue using a Mac (after tomorrow) for my iPod. This formatted the iPod for a Mac, so I went to another (different from the original) Windows computer, clean of any iTunes and iPod software, and followed the instructions exactly as they're supposed to be followed. After the installations, I plugged in my iPod, and although iTunes didn't open, I was able to format back to Windows and name my iPod (a step in the right direction). I should note that my (anti-iPod) computer is a Windows XP Pro, and the working one is Windows XP Home Edition. This was all well and good, until I remembered there was no music on this computer. So my iPod is completely working there, but there isn't anything I can do with it.
    Next, I came back here and browsed around the discussion boards, hoping to find somebody with a similar problem to mine. There seems to be alot of errors concerning iTunes not recognizing the iPod, but none of the solutions I tried worked for me, including changing the drive letter. I get the "iPod Service Error" while trying to restore to factory settings through iPod updater.
    Of course, I could transfer all 32GB of music from one computer to another, but the second (working) computer isn't mine and I won't have access to it in a couple months. It would be most convenient if I could get my iPod working on my own computer. Any help would be appreciated, especially from somebody who has solved this problem or know how to solve this problem.
    P.S.
    Here are some other minor details that my be important, but I didn't feel they were worth including.
    - My brother has his iPod mini set up on my computer, under a different user login. He gets the same error once in a while, but re-installing iTunes always solves the problem for him. I had him try solving my problem his way, but nothing worked for him either.
    - My computer is an AMD Athlon 64 Processor 3200+, 512MB RAM with Windows XP Pro SP2 installed. My internal hard drive is partitioned, using the letters C, D and H (C being my system files, D used for recovery files and H for my applications and games). My E drive is used as a DVD/CD-ROM Drive, and drives F and G are reserved for virtual drives (none have been running during this entire ordeal). My external hard drive uses the letter I, and I manually set my iPod to use the letter J (I've never used 'J' for anything else before).
    - Yes, I have downloaded and installed the latest versions of iTunes and the iPod software.
    - I'm assuming there is a problem with my computer and not my iPod, since it worked on both other computers I tried. I'm hoping it's as simple as changing a registry file or cleaning out (yet another) temp directory.

    Solution to "Software required for communicating with the iPod is not installed"!
    I battled this same problem for about 5 hours. Going through re-installations, the "5 R's", all these discussion boards. Nothing worked.
    The problem is that iPodService was repeatedly crashing after minute or so. You can verify this by hitting Ctrl-Alt-Delete and noting that iPodService is missing from the process list (sort by image name), or by right-clicking on My Computer and selecting "Manage", then going to Services and checking out the IPodService service - if it gives you the option to "Start", then it's not running.
    Here is what worked.
    1. De-install iTunes and iPod (if you have the updater installed) completely by going to Start --> Control Panel --> Add/Remove Programs. Also delete the C:\Program Files\iTunes and c:\Progam Files\iPod\bin directories. (Don't worry, this doesn't affect your saved music files.)
    2. Log in as an Administrator
    3. Go into the registry (note this is dangerous - you should be careful) and remove the iPod entries that the uninstaller misses.
    3.1 Go to Start menu --> Run.
    3.2 Type in "regedit".
    3.3 Go to HKEYCLASSESROOT --> IPodService.iPodManager.
    There are two keys here, iPodManager and iPodManager.1. In my case, I did not have permission to view either of these. I think this is the root cause of the problem. I think the installer can't properly update these because it doesn't have permission. So you need to change the permissions:
    3.4 Right-click on IPodService.IPodManager
    3.4.1 Select "Permissions..." A warning will appear saying you don't have permission, but that you can change permissions.
    3.4.2 On the window that launches, click on "Advanced..."
    3.4.3 Click on the "Owner" tab.
    3.4.4 Select a valid account (the one you're logged in under) under "Change Owner To".
    3.4.5 Hit "OK".
    3.4.6 Back on the main Permissions window, hit Add and add the same account as a valid user.
    3.4.6.1 Where it says "Enter the object names to select", type in the account name, e.g. "Smith".
    3.4.7 Click on the "Allow" checkboxes for "Full Control" and "Read".
    3.4.8 Hit "OK".
    3.5 Repeat procedure for the "iPodManager.1" key.
    3.6 Now right-click and delete both of these keys.
    I think that's all that's required, but I also searched through the registry and deleted the following keys.
    4. Other keys I deleted:
    4.1 HKEYCLASSESROOT --> IPodManager.IPodManagerUI.1
    4.2 HKEYLOCALMACHINE --> SOFTWARE --> Apple Computer Inc. --> iPod
    I think that's all I deleted, but I'm not positive. I seached for instances of "ipod" using the Find... and Find Next functions under the Edit menu.
    5. Exit out of the registry editor.
    6. Re-install iTunes. I re-installed iTunes and reconnected the iPod, and everything worked.
    I want to repeat that editing the registry can completely mess up your computer if you modify the wrong things, so only do this if you're comfortable, and be extremely careful.
    Hopefully this helps!
    Apple support people: assuming this works, please add it to your solutions page, and feel free to reimburse me for spending half of Christmas figuring this out.
    Mark

  • There is a problem communicating with the printer.

    I have a Lexmark Interpret S405. I am using a MBP laptop with WiFi, running 10.5.8. I have a cabled (non-wifi) Linsys router. I am using an Airport Express.
    I was finally able to get the WiFi light on the Lexmark to be static green after reinstalling the Lexmark WiFi setup and reconfiguring my Airport settings so that both the computer and printer see each other.
    In fact, I even updated the driver from Lexmark's Web site last night and I watched the WiFi light on the printer blink green indicating that the installation of the driver update was being communicated to the printer.
    However, when I print, it opens the print window and says first "Looking for S300-S400", then it says "Printer is now online". Then after about 10 seconds, I get this error: "There is a problem communicating with the printer. Make sure the printer is powered on and connected to the computer. Delete or hold the job and try again."
    I've exhausted Lexmark's technical databases and couldn't find the answer here.
    I've read that one possible solution was to delete all the printers from the "Print & Fax" system preferences window and re-add. That didn't work.
    Lexmark says for: The printer communicating on a network; however, the printer is not responsive. Possible causes could be:
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    2. A software process is blocked by a system security firewall preventing network communication.
    3. You are logged into Virtual Private Network (VPN).
    4. You are connected to a network but have decided to switch to a USB connection.
    I don't have a VPN and have removed the USB cable, then restarted both printer and computer, and deleted printers in Sys Prefs, restarted, and still no solution.
    I can print directly via USB cable, but want to print wirelessly.
    Lexmark also says to enter my PIN (which I have pulled out from the print menu screen on the printer) in the System. That tells me a lot...
    Network settings on the print window on the printer also tell me Signal strength is 5 (excellent) and that I am on the network my airport is on.
    Message was edited by: Macman17

    I bet this is too late but...
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  • How to show ipad application in itunes, but will only be assessable to owners, not the general public.Using lock code/password protected on iTunes

    How to show ipad application in itunes, but will only be assessable to owners, not the general public by using lock code/password protected on iTunes

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  • SOLUTION to "Software required for communicating with the iPod is not insta

    Folks, I can not take credit for this.....you should send your checks to MarkinMadison. I've included his post in it's entirety. For me, this was the Holy Grail !!
    My only comment is make sure when you are in the registry that you hit the "apply" button to change and add things.
    This probably won't solve everyone's problem but it clearly solved mine (and I tried all other "solutions"), as well as Mark's.
    Apple: please find out who MarkinMadison is and either cut him a big check or offer him free Ipods for life.
    "Solution to "Software required for communicating with the iPod is not installed"!
    I battled this same problem for about 5 hours. Going through re-installations, the "5 R's", all these discussion boards. Nothing worked.
    The problem is that iPodService was repeatedly crashing after minute or so. You can verify this by hitting Ctrl-Alt-Delete and noting that iPodService is missing from the process list (sort by image name), or by right-clicking on My Computer and selecting "Manage", then going to Services and checking out the IPodService service - if it gives you the option to "Start", then it's not running.
    Here is what worked.
    1. De-install iTunes and iPod (if you have the updater installed) completely by going to Start --> Control Panel --> Add/Remove Programs. Also delete the C:\Program Files\iTunes and c:\Progam Files\iPod\bin directories. (Don't worry, this doesn't affect your saved music files.)
    2. Log in as an Administrator
    3. Go into the registry (note this is dangerous - you should be careful) and remove the iPod entries that the uninstaller misses.
    3.1 Go to Start menu --> Run.
    3.2 Type in "regedit".
    3.3 Go to HKEYCLASSESROOT --> IPodService.iPodManager.
    There are two keys here, iPodManager and iPodManager.1. In my case, I did not have permission to view either of these. I think this is the root cause of the problem. I think the installer can't properly update these because it doesn't have permission. So you need to change the permissions:
    3.4 Right-click on IPodService.IPodManager
    3.4.1 Select "Permissions..." A warning will appear saying you don't have permission, but that you can change permissions.
    3.4.2 On the window that launches, click on "Advanced..."
    3.4.3 Click on the "Owner" tab.
    3.4.4 Select a valid account (the one you're logged in under) under "Change Owner To".
    3.4.5 Click the checkbox that says: "Replace owner on subcontainers and objects."
    3.4.5 Hit "OK".
    3.4.6 Back on the main Permissions window, hit Add and add the same account as a valid user.
    3.4.6.1 Where it says "Enter the object names to select", type in the account name, e.g. "Smith".
    3.4.7 Click on the "Allow" checkboxes for "Full Control" and "Read".
    3.4.8 Hit "OK".
    3.5 Repeat procedure for the "iPodManager.1" key.
    3.6 Now right-click and delete both of these keys.
    3.7 If you can't delete, you might need to open up the keys and repeat the procedure on the sub-keys.
    4. Exit out of the registry editor.
    5. Re-install iTunes. I re-installed iTunes and reconnected the iPod, and everything worked.
    I want to repeat that editing the registry can completely mess up your computer if you modify the wrong things, so only do this if you're comfortable, and be extremely careful.
    Hopefully this helps!
    Apple support people: assuming this works, please add it to your solutions page, and feel free to reimburse me for spending half of Christmas figuring this out.
    Mark"
    Dimension 4600   Windows XP  

    I have also posted the same question, earlier today. I purchased two for my children and cannot get the iPod to communicate with the computer. I have the iTunes software on my system, but during the installation process I cannot click the NEXT button, once I plug the iPod cable in. The computer does not detect it. I have tried all 6 USB 2.0 ports. I even removed the Dell Jukebox and MusicMatch programs. I am not a computer savvy person - just a mom who wants to give these to my children for Christmas. This is the first "chat" site I have even registered on. I am so very frustrated. Hopefully, this can be resolved.

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