Complain
To,
Nokia Company
Subject: - Complain of Phone model nokia asha 311
Hi,
I am Avinash sawant customer of nokia phone model nokia asha 311.I have purchase handset on 30th march 2013 since i am having problem of network drop, call drop, phone restart, phone restart while using internet. Since 12thApril 2013 I have submitted phone for 8 times in nokia care... three timesalready phone as when to company for repair but i still facing problem in problem … This is fourth times going to company … Remaining times it was in nokia care testing and other same reason. Times it goes to company and comes back body of phone is damage …… I have shown to executive seating in nokia care every times … they know very well about it... (Executive names Neha, Vinod &saradha) Now phone body is in totally bad condition… It is looking one year old phone….Scratches on panel, on body also…
PURCHASE DATE
PHONE IN NOKIA CARE
DATES OF USING BY ME
30TH MARCH 2013
TOTAL DAYS 71 DAYS
HARDLY USED FOR 20DAYS
This is Eighth time I have submitted phone …. I have already submitted bill with my handset plz check After submitting seven times to nokia care my Restarting phone problem is solved but I still facingproblem in network drop & call drop ………… Now this times I want replacement of phone….I will not accept in bad condition …………How many times i should submit phone for issues …..i have talk care line number 02230303838 they convince me to collect my phone on 14th June 2013 so I collected…But still have problem ……….Now I want replacement .
JOB SHEET NUMBER
958504867/130615/57
As soon as possible I want replacement …………..
Today 71 days over there is no solution on my problem from nokia company & nokia care …I have submitted phone 8 times in nokia care …. Hardly 20days as being used by me …The handset is damaged & lot issues are in handset … 7 times I collected handset but I was still facing same problem …this kind of service is provided by nokia company & nokia care to customer…Now u can’t replace my handset so return my money back ….i want my money back .I have already wasted half amount of handset money to complaining nokia care, care line number & emailing you guise….
This humble request from my side just returns my money …..i don’t want handset …I am feed up from your services …..plz return my money…
Attachments:
Complain.docx 15 KB
Hi uiXperia,
What is the exact model name / product name of your unit so we can check the specifications and provide accurate solutions. Thanks!
Similar Messages
-
I am extremely disappointed and angry with Apple service. I am a writer and booked three weeks in Spain so that I could finish my book. On the second day my laptop cut out on me asI was working on it, so I took it to Goldenmack in Cadiz. Not only was I given someone else's macbook when I went back to collect it, but then when I returned to the UK, the Apple shop in Brighton managed to delete ALL my data from the hard drive because I was unlucky enough to get a trainee on her first day. I have since learned she should not have deleted my data without even running a diagnostic. She told me she was going to 'restore' the drive. I took this to mean she was going to restore my work. But no! She erased the lot.
I complained and eventually was put in touch with a supervisor, who I was told had authority to resolve the issue. She said she would get the shop to phone me. That was ten days ago and I'm still waiting.
Ok so there's nothing I can do now to get back the three chapters of my book that I have lost and didn't back up, but the hard drive on this laptop is still faulty. I try to back up my work every time I use the machine but as soon as I attach an external drive, the whole thing shuts down. I can't use it any more as I can't risk losing any more work. This laptop is only just over a year old and this is just not acceptable, especially since I have really looked after it.
This is an appalling service I have encountered from Apple, and I am not going to ignore it. I have contacted the young chap whose laptop I was erroneously given, and the repair of which I paid for! (although I did eventually get a refund), to ask him if he had been given mine as well. He said he had been completely unaware that his laptop had been given to me and he is furious as he had loads of "sensitive material" on it." I have no idea in whose hands my laptop has been either, or indeed what damage it sustained while it was supposed to be in for repair.Contact Apple Support:
http://www.apple.com/support/contact/
Apple - How to Contact Us:
http://www.apple.com/contact/
Be sure to refer to the repair ticket number.
Sounds like a terrible mixup.
Good luck & happy computing! -
To whom do I complain about the OS 7 calendar on the iPad 2? I used to be able to read my appointments. The new small font is horrible. Text size doesn't seem to change it. Can I change it?
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430http://support.apple.com/kb/ht1430
Cheers, Tom -
I have paid for an extended support through the Apple protection plan. Frankly I do not understand what I´ve paid for as there is no support and no plan, except ignorance and waiting time.
I have had and still have serious problem with my Mac Book Pro, and spent loads of money on phone charges with mainly negative results. All I have "achieved" is wasted time. I just wonder if it is only me who feel totally helpless as the Support People are not really helping. I´ve spent approsmimately 200 USD in phonecharges on their support phone, so far. But that is nothing compared to the hours spent waiting for answer and listening no absolute nonsense. Finally I went to an Apple store who sent the machine in for repair, and one fault was the motherboard. However I could still not connect with my Time Capsule and Aperture seemed to have lost all my photos. This all happende after upgrading to Mountail Lion. Also the cable network isn´t working. I can easily see on the net that I am not the only one with problems. I´ve ended up with solving most of this myself, except the network connection. It is still not working.
I am actually deeply dissapointed with Apple and I cannot find any way to even forward a complaint. Not that I believe it would help, but at least I´ve tried. I also think it would be fair to to get my money back for a product I´ve paid for which obviously isn´t working, namely the Apple Care Protection Plan.Hi, so you suggest I should be grateful for getting what I have paid for? Sorry but that's only getting what I paid for. Add to that, that this has been against the phone support I've used a lot of time and money for! I don't feel anything but hopelessness for the total lack of customer support. An expensive Mac Book Pro shouldn't fail after 2 years in the first place! But failure may of course happen with the best products, and Apple as well. The real fault however is Apple's arrogance and failure to fix it! Instead of getting help and guidance to a solution, I used hours and lost days of work, and was made to pay a lot for total unusable "assistance". I was even adviced to hold back on taking the Mac Book Pro to a store, as I was told the support person a senior, would figure it out. Well Apple definiately squezzed the lemon! Since the Time Capsule/Time Machine system didn't fuction I was also in a stale mate as I needed assurance that My files wasn't lost when delivering the machine for repair. I was adviced that could happen. Quite a deadlock wasn't it! As an expert on Quality Assurance I was also suffering lost revenue in my work for clients. I finally had to buy a Samsung Ultrabook as working machine and backup, a neccesity as Apple obviously cannot be trusted when needed. Bill Gates and Windows has one advantage over Apple, they know things can go wrong and hence have much better support. Apple support is a maze were only the strongest and most persistent get through. I am one as I didn't accept being treated like that. That's the only reason I finally got a repair. However the machine is still not functioning as mentioned. I have a case number, a phone number and mail address to a senior support person, whom I've been trying to contact for more than a week, He has still not responded to my mails or phone calls. I cannot even figure out how to contact Apple to complain about such ignorance. Note by the way that here in Norway I must pay to call support and more often than not there is more than half an hour waiting time. I might spend hundred of dollars in that "game" without even knowing that I will get the support I've paid for and only keep paying even more for wasting my time! This is simply not good enough, it is no less than arrogant and wrong! I frankly think Apple is doing a big mistake with such por treatmen of their customers.
-
Hi
If a organization have 200 to 300 daily complains of there IT equipment/Software/Network e.t.c.
How to Implement BW in IT Service Desk/IT Help Desk /IT Complain Surveillance Dept/IT Customer Support Dept?
Is there any standard DataSources/InfoObjects/DSOs/InfoCubes etc. available in SAP BI Content?Imran,
The point I think was to ensure that you knew exactly what was required. A customer service desk can have many interpretations from a BI perspective.
You could have :
1. Operational reports - calls attended per shift , Average number of calls per person , Seasonality in the calls coming in etc
2. Analytic views - Utilization of resources , Average call time and trending , customer satisfaction , average wait time
3. Strategic - Call volumes corresponding to campaigns etc , Employee churn and related call times
Based on these you would then have to construct your models which would be populated by data from the MySQL instance for you to report.
Else if you have BWA you could have data discovery instead or if you have HANA - you could do even more and if you have a HANA sidecar - you technically dont need BW. The possibilities are virtually endless - it depends on how you want to drive it and how the end user ( client ) sees value in the same. -
Been complaining about lag on xbox live for a year and Verizon is now ignoring me.
For the past year and a half I have been complaining to verizon about the horrible xbox live service I am getting. They keep telling me there is nothing wrong. I have tried four different routers(verizon and non-verizon with updated firmwares), tried both coax and ethernet, switched every ethernet line twice, played on a 5 foot cable in my garage, had my ont switched, and my fiber re-spliced. Verizon claims nothing is wrong and have tried to get me to stop complaining by telling me "fios is too fast for xbox because games are designed for high latency connections and because fios has no latency slower connections can't keep up so it feels laggy." I posted that response on a xbox gaming forum and promptly had 10 people tell me FIOS runs great on their xbox.
So obviously the problem lies beyond my network and verizon is doing nothing to fix it. I have had a technician come out at least six times and all they run is a speed test. I am getting the speed I am provisioned at but ALL my xbox live games are unplayable online. I believe the problem lies in the first public hop outside because when I run a line quality test,(https://secure.dslreports.com/pingtest) I get an error that says "50ms or more latency between your ip address and your first public internet hop could certainly be bettered with a quality connection"
Just to be sure it wasn't unique my house I walked around my neighborhood and found 2 open wifi networks that were on FIOS and ran the same test. Both of them came back with the same error as me and both had the same first hop as me. To make sure that error wasn't normal for FIOS users I asked those poeple on the xbox live forum to run the test and tell me the results. Every single one of them passed the first hop test and had nearly half the latency, (Here are a few of them) I supplied this information and now they are ignoring me.
Is there any mod or technician here that can provide me with contact information for someone who will look into and fix this problem for me? I believe I have provided significant proof that this problem is not in my network and calling an 800 number and opening a ticket does not help. I have been complaining for a year and a half and nothing has been done. I have lost practically all my xbox live friends because of this and would like to be able to play now that I have more free time. A phone number or email would be great. BTW I am in orange county, CA if that helps.
Thx
dlrober4Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution. -
Hello
I don't know who to complain to as you do not appear to have a complaints department, despite searching the web, I trust you can pass this to relevant department for action, as I'm very angry over my recent repair.
Following my issue relating to a blank screen 2 weeks ago, your advisor arranged for my iMac to collected by Amsys, for repair and return, this was done and it was returned to me last Tuesday, onWednesday I set up my iMac again and instantly realised I had problems, much worse than before. I called Amsys to inform them of the issue of the computer being very very slow and unable to open iPhoto and pages, and document listing would not show up, plus I had no sound on the mac.They informed me that they had only replaced the video card and what they had done would have not affected the computers performance. He suggested I reinstall OSX again which I did, but this made no difference to the programs, so I called you.
Your technician on the phone was very good as they have always been, and made an appointment for me to go into the Milton Keynes Apple store the next day at 1 pm, which I did.
The gentleman on the Genius Bar was very good and was able to run tests on the iMac in my presence, and diagnosed immediately an issue with the sound problem, and advised me that this could not be fixed while I wait and I would need to leave it for repair. I made him aware of the previous repair, and he was able to see via your system, the list of logged issues I have had with this since purchasing in September 2012. I'm sure you can see from the way you record all calls and issues the problems I have had.
Today I called to ask if my iMac would soon be ready for collection, I was told the repairs had been completed and it was being tested. However to my dismay, I learned of another serious issue relating to the repair carried out by Amsys. I was informed that 6 screws were missing from the the iMac internally, which caused me much distress and concern, they also told me I had to wait even longer as the screws had to be ordered and installed on arrival before I could collect it.
My issues here are: I trusted the Amsys repairer as it was arranged and recommend by you, it is very evident they are not competent to repair, as they have caused more problems with my iMac on its return, despite enclosing a checklist, fully ticked showing everything working well, it clearly wasn't ! Plus the issue of missing parts (screws) during the repair, I have already expressed my disgust with Amsys, by email and had a response, within the hour, apologising and told me they were looking into this.
This where I stand on this, I have not had my iMac for almost two weeks and I do not know when I will get it back. I'm also very worried about what other damage has been caused by Amsys and the quality of my iMac now. I want to know what you, Apple is going to do about this ? I have already been very inconvenienced by this and until now I have been a very loyal apple customer with 2 iPads, and 4 iPhones in our household, not to mention the iMac.
I feel I have been very let down by this experience, on my iMac, which cost a lot of money, I have also lost a lot of money with lost work and unable to carry out my business without it, and I will be seeking compensation.
I trust you will take this complaint seriously and pass it to the relevant department for action.
Yours sincerely
Des Withey
Sent from my iPad
On 26 Feb 2014, at 11:44, Apple Support <[email protected]> wrote:
Thanks for contacting us.
Thanks for contacting Apple Support. If you need more help later, you can open the case below or start a new support request online.
Case ID:
Open this case
Sincerely,
Apple Support
Get help online
Visit Apple Support to learn more about your product, download software updates, and much more.
Join the conversation
Find and share solutions with Apple users around the world.
TM and copyright © 2014 Apple Inc. 1 Infinite Loop, MS 96-DM, Cupertino, CA 95014.
All Rights Reserved / Privacy Policy / Apple Support / Give us feedback
On behalf of Apple Distribution InternationalCall Apple Customer Relations - 1-800-275-2273. Ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post.
GOOD LUCK!
These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other. -
I will never complain about Creative products again...long story
Two days ago I was a winy little #$%&* complaining about what my Zen Touch didn't do. It didn't support Audible, it didn't support Janus, has few accessories, blah, blah, blah. Then, it didn't do anything...it broke. So, in my infinite wisdom, I decided that I would get a replacement. I had always looked for something a little smaller, a little sleeker, and not an iPod (that's another story altogether). I didn't go out and just grab what looked good on the shelf...no, I had my priorities. Battery life is important, almost more so than features. I looked up several candidates
<BLOCKQUOTE dir=ltr>
Zen Touch - 40Gb - 24 hour battery
Sony Network Walkman HD05 - 20Gb - 40 hour battery
iRi'ver (insert model here) - 20Gb - 6 hour battery (or was it 2)
Apple iPod Photo - 60Gb - 2 hour battery
Zen XTra - 60Gb - I don't remember the battery life[/quote]
At the time, I didn't even consider a 5Gb player because I was distraught. I had just lost something that, until that morning, was just another thing that I took everywhere with me. I didn't realize the gaping hole that its loss would create.
After reading some reviews, I settled on the Sony player. It's small, it's slick, ZDNet gave it a sweet review with the only real bad points being the software (Sonic Stage) and the only available music service (Sony Connect) and it's got a 40 hour battery. I got this beautiful piece of audio hardware back to the office and quickly downloaded some tunes from EMusic (excellent bit rates...better than ANY download service period...if you like independent labels), loaded SonicStage and dumped the songs on the player. At first I thought, "SonicStage is a little slow...", but I had no idea what I was in for. I played the device and noticed...the sound...a little tinny. So what! I'll mess with the EQ later! I have a 40 hour removable battery! I also noted, that you can't build playlists on the fly. They had a "Bookmark" feature, but the only way to add songs to a bookmark was if the song was currently playing. I missed "Add to selected" but hell, it's got a 40 hour battery. I got the beast home, installed SonicStage on my PC and pointed it to my music library of some 5000 songs. SonicStage didn't like the fact that my library was on a network dri've (I have a Buffalo LinkStation that has nothing but media on it.) It began the import and after 2 hours of lots of blinking lights on my router asked me if I wanted to copy the files to my local hard disk. Of course not! That's what I bought the link station for! Creative doesn't have a problem with this! Why was Sony concerned? I told it "No!" After about another hour of activity, It showed me that it had begun importing the files. Four hours later it was done. Seven hours total to import my files? No problem, I have a 40 hour BATTERY! I then, sleepily as it was 2:30 in the morning, began to copy music to the device. Since I had also done this at work, the software said that I couldn't put any files from another computer onto the device. I had to delete the songs on the device and register my home computer. Fine, the songs are still in my library. I deleted the files, the hourglass appeared...and stayed... Thirty minutes later...the hourglass...what the #$%&! Now, I was told ahead of time that I would absolutely hate the software by a friend that owns a newer MiniDisc player. I have a faster computer than him so I thought it would be different: it wasn't. I have a great deal of tolerance for computers because I am a computer programmer and technician. I could not deal with this...this THING had to go.
Today, I returned the Sony THING and gave myself till lunch to think about buying a new player. I came to the following conclusion. My Zen Touch will get fixed. I will use my Zen Touch until it completely dies. I like Creative's Zen Explorer...it's small, fast, and integrated into Windows. I like being able to queue up exactly what I want to play on the fly. Sony's didn't offer any of that. The Zen Touch may be a little fat, a little old (technology ages quickly), but the Touch really does nearly everything I wanted and does it well. Sony didn't even come close...it was just a pretty face, a slim design, and a bad personality. From what I can tell, Sony designed it's software for smaller players and smaller libraries. To me it doesn't seem to keep in mind, that I may not want to play everything by one artist or genre. It doesn't allow me to play an album, queue up another, and another...it allows that functionality on the song level through it's bookmarks. From what I hear the iPod is similar, but since I have no experience with the iPod, I cannot comment (If it is I'll add that to my reasons not to buy an iPod).
At lunch, I returned to Fry's (my 4th time in 2 days) and went looking. I picked up a 5Gb iRi'ver, then a Rio Carbon. I stopped... I was doing it again. Creative players had been good to me... I didn't need another big player...just a small player I could use as a backup...the Touch would be fixed! I then picked up a Zen Micro and didn't turn back. Perhaps my comfort level with the Creative devices is just way to high. Perhaps the Sony software just shocked me. Whatever it was; unless I can see how a player works and how the software reacts, I think Creative will always get first consideration when choosing a new device.SSR wrote:
iTunes only works on two platforms, so it's hardly some paragon of development.
It's still one supported platform more than any other software, including Creative's Mediasource. This is a paragon of development compared to other MP3 players' software.
SSR wrote:
The only reason they got it working on Windows was to sell more iPods and tunes from their store.
You say that like it's a bad thing. One wonders why other MP3 player manufacturers haven't done the same thing in return to boost their own sales. There is no MP3 player to compete with the iPod on the Mac because it seems no other manufacturer is able to write compatible software or firmware. Gi'ven that the iPod started on the Mac and really started the MP3 player appeal for the masses, I find it staggering that no other MP3 player software developer even considered writing support for the Macintosh into their own software development plans.
SSR wrote:
I find the UI for iTunes *awful* so it's not as simple as you make out. Also the UI is hardly Windows compliant.
You may not like the UI for iTunes, but hundreds of thousands of other people love it! I (personally) prefer WMP0, but iTunes is the only other MP3 player management software that even comes close to that. Mediasource is laughable next to iTunes. The iTunes UI may not be windows compliant, but that's hardly a failing. When I referred to compliancy, I mainly meant the firmware (such as UMS support) did not conform to any known standards which meant that the software developers for the management software faced the burden of making it compatible with other (non-Windows) platforms. -
Problems with sub-items and header attributes in complains
Hello Gurus!
I am relatively new to the enterprise services and I have a requirement to create a complain with one product and a child product (items 1000 and 1010) but I tried several ways the service and no matter what I do I always get 2 items without relationship between them. I have tried specifying the parent item ID during create (did not expect to work as parent has also not been created yet) and also tried the BusinessTransactionDocumentReference, but also did not work or did not use the content correctly, in the ES Workplace there is not much info about the possible values for this data segment and it's not returned when I read an existing complain (so I think it is not the way to go)
Finally, the question is... can I create a complain using the enterprise service CustomerComplaintCRMCreateRequ and with the header, item and subitem in the same step or must I create first and then update? (Like the manual process would be)
Thanks!Hi Milos,
If nothing at all has synchronized, I would first double check your connection settings and passwords.
If the synch appears to to be connecting correctly, you will need to look at the data that it is failing on.
The synch queue is the prx_transaction_queue table in the Business One database. The object_type column refers to a Business One object. 2 for business partner and 4 for items. The list_of_cols_val_tab_del is the key in the associated table. For business partners that is OCRD.CardCode and items OITM.ItemCode.
First determine that there is no bad data in the queue. Bad data is typically defined as null or empty strings in the list_of_cols_val_tab_del column.
Try running the following for business partners:
select *
from prx_transaction_queue
where object_type = 2 and (list_of_cols_val_tab_del is null or list_of_cols_val_tab_del = '')
And this for Items.
select *
from prx_transaction_queue
where object_type = 4 and (list_of_cols_val_tab_del is null or list_of_cols_val_tab_del = '')
If there are nulls or empty strings in the list_of_cols_val_tab_del column, delete them.
If not, take a look at the first records in the queue.
select top 1 *
from prx_transaction_queue
where object_type = 2
order by tmstmp
and for items:
select top 1 *
from prx_transaction_queue
where object_type = 4
order by tmstmp
Change the transaction_type to "X" (remember what is was, because you will need to change it back). Changing this value will remove the item from the synch.
Rerun the synch.
If it runs at this point, there is probably data in the records that the synch was not expecting. The business partner data will need to be examined. Tics in key values (CardCode, Address Name, contact name, itemcode) may cause problems.
If this is the case, you might want to contact support to try to track the problem down.
Another source of problems may be database collation. We can talk about that if none of the above works. -
User complaining report very slow?
Hi Gurus,
There is an interview question in EBS 11I:
“We have lot of issues in here, We facing some problem, the Discoverer users always complaining getting report very slow, sometimes it gives time-out error. What you think, how to resolve the problem?”
What are the answers they are looking from us?
Usually they are not satisfied with couple of answers, if we answered/verified each answer, the interviewer reply “No, …No…No……….. ”.
So tell me the answer what they are looking for. Please provide full possible scenarios.
Thanks,Here is my 2 cent comments:
1. network issue
you can compare the discoverer reports with Oracle reports or Application module to identify this, usually this is not the case
2. tune the backend query
you can run the discovery report backend sql query in TOAD, if the query is very slow, then the query has performance issue, you can modify the join condition to improve the performance
3. add Parameter to Discoverer report
sometimes it is very difficult to modify the backend sql query, you can add parameter to discoverer report, when end user run the report based on the parameter, data can be quickly displayed. for example, currently report will retrieve all invoices for the company, if you add a year parameter, 2010, the report only retrieve the invoice of 2010.
4. change timeout time
timeout issue is a discoverer report setup issue, you can change the timeout time for example from 30 minutes to 60 minutes.
Thanks -
How do I complain about my broadband service?
Hi there
I'm not sure if this is the right area to be posting; but I hope that someone will be able to help me, as the BT automated system gives you no option to complain, and when you ask to be put through to the complaints department, you get put through the Customer Options team who then transfer you to the technical advice line based in India.
I have had BT broadband since January, and to be honest I now wish I had never set it up. I needed to get a telephone line set up and wait 8 weeks for an Openreach engineer to come out. Fair enough, I waited. Finally my appointment date came and the engineer who came out insisted that he needed permission from my landlord and refused to do the job, despite me saying that yes, he does have permission, and even offering to call him infront of him. I asked for the engineer to come back out after he walked off, fobbing me off, but they wouldn't send another one out. Fair enough, I waited another week and another engineer came out.
Luckily, this man was very helpful, said that the first engineer who visited told me a pack of lies and by the sounds of it, couldn't be bothered to do the job as it involved running a cable from the floor above mine, where the box is.
He fitted the line and everything was fine, I was told that it would be 'testing' and I could have some speed & connection issues, but this would subside after a week.
It is now April, going onto May, and I am having the same problems. My broadband constantly disconnects, especially during the evening. The speed isn't too much of an issue but I have had 2 engineers out in the past. The problem seemed to be fixed for a while after they visited but now my connection is worse than ever and I am pulling my hair out.
I have been calling the technical help line every night, spending around an hour or 2 on the phone, going through the same **bleep** "plug into the test socket, use an ethernet cable, blahbalhblah" and no one seems to take me seriously when I say there is clearly a PROBLEM WITH THE LINE. I have been passed from level 1, to level 2, on numerous occassions. I have spoken to managers, I have had messages passed on for someone in the UK technical team to call me back because India can't resolve it because they don't understand what on earth I'm talking about.
I was promised a call back today between 12 and 2, this hasn't happened. I was promised an engineer would come out on Wednesday. I cancelled my plans, took the day off work and waited in all day. Did an engineer turn up? No of course he didn't. When I called up I was told by India that this was because my contract is due to end on 21 May.
I simply cannot understand why BT staff do not realise that I do not want the hassle to have to change providers because somebody cannot get their act together, listen to me and just come out and do the job. I have said repeatedly I do not want to cancel my contract, I am just completely peeved that I am paying £30~ a month for a service I am continually having problems with, and can hardly even use.
I have had advisors hang up on me for no reason, I've been fobbed out, promised engineer visits, promised call backs and no one has followed through on this, despite reassurances that "I will certainly fix this for you Miss Edmonds".
Please, before I actually go insane here, can someone PLEASE just look into the above, tell me why I've received such rubbish service, get my broadband fixed and possibly even give me a refund because of the ABYSMAL service I have received?
Thank you.Hi Welcome to the forums
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Open letter to people who complain about not recei...
Dear fellow Nokia phone geeks,
Hi and how are you. Let me start by saying I mean no disrespect to JimmyIreland, who's open letter was thoughtful and fair, but I despise "open letters" because they are the work of individuals who think they speak for the group and assume (incorrectly) that anyone cares what they have to say.
The company, Nokia, puts out some of the best hardware on the market, including the best camera phone on the market, and an OS that, while much maligned, has some huge advantages over other systems. It's very stable, uses fewer resources, and ultimately demands less of it's hardware than any other smartphone OS.
In 10 months since the N8 was released it has had two complete firmware updates, one in the process and one soon to be released. Nokia was clear about the fact that Anna would be released for some vanilla variety phones in some countries by the end of August. They also said that other countries and variant phones would follow.
Even with this knowledge that Anna would be released by the end of August, dozens of people complained on these boards that Anna was not coming as promised pointing out that Elop was responsible for screwing you and that you are going to go right out and ditch your Nokia and buy an iPhone. Guess what, not only did the initial release come out by the end of August, it came out in the middle of August.
Nokia also told us that they could not predict exactly when each phone would be updated and that certain countries and variants would be forthcoming. Yet you complained that they should have released all the updates at once or that they should have an exact release schedule. That is unrealistic my friends.
Obviously if they were to release all of the updates at once, it would mean that everyone would have to wait for the single release and then, upon the release, everyone would have to deal with the technical support nightmare associated with such a worldwide release. Releasing a schedule would require that Nokia be able to fully control all of the variables and that again, they would have to make some folks wait to get the update until all of the variables could be controlled and a release schedule could be created.
You speculated that Microsoft and/or AT&T were the evil doers responsible for the fact that some of you do not have your update yet. You told the community that you were done with Nokia and that you would never buy another Nokia.
However, you're still here posting your complaints. And every time I visit this board and see new messages posted under the a heading about Anna updates, I click on the thread hoping to learn something new. Nope, there you are still posting your complaints, your speculation and your threats.
Thank-you because reading your posts is like watching a train-wreck in slow motion. I no-longer need waste my time watching reality TV because I am getting my fill here! However I ask you to do us a favor and go ahead and ditch your Nokia and pick up one of those Androids (because Google is so great at updating their phones) or iPhones (because Apple produces such great hardware).
All my Best,
cecampbellterryowen wrote:
I purchased my N8 from Amazon who sold it to me with the promise of an update to Anna. Since new N8s are being sold with Anna, that seemed reasonable to me. However, the waiting around had exceeded my return window, so now I'm stuck and not very happy.
In my case, I really need the portrait keyboard and the camera update. If Nokia were to release them separately from Anna, or an independent software developer had created apps with the same functionality, then I wouldn't be complaining. I guess I could put the phone in a drawer until the update comes around to the US but I spent hundreds of dollars on this thing and oddly enough, I don't want to. I just want it to work as promised. And yes, Amazon bears some of the blame but so does Nokia.
I have had enough Android phones to not want another but seriously, Apple's hardware is as good as or better than Nokia (camera excepted) and for the money, why would I want to go through this yet again? I like my independence and no contracts but at some point, you start to rethink it.
Nokia makes awesome phones. Their software and customer service - not so much. As a software support person myself, I really do sympathize with them but as a consumer, I'm sick and tired of phones (not just Nokia) being rushed out with serious software flaws.That's one reason I got tired of Android, flashing my phone every other week got really old, even if it was fun in the beginning.
For almost five hundred dollars, I expect it to just work. That's not unreasonable, especially when the same hardware is being sold with the fixes I need. For not too much more cash, I could get the most popular smartphone on the planet (with an app store to match). As much as I like Nokia, the experience of owning one in the US is more and more of a drag. If they don't want us as customers, why not just stop selling us phones and promises?
Terry
Firstly IF Amazon gave you a promise of an update, Then I'm damn sure they didnt give a date, nor would they promise something like a portrait keyboard. If you really needed a keyboard like that why the heck firstly did you BUY it, and secondly why didnt you buy an E7 at least you can see the converstaion whilst using the keyboad part of the phone. Whilst the cam might not be a 12MP it is an 8MP cam and more than enough for most things, they are similar size and do simialr things only the E7 has the keyboard. When you buy soemthing you buy it for what it is, not what it could be. There is never any guarantees that an update either fully or in part can or will be availble in any particular country. that is the control of the carriers in that country
Also if new N8's were being sold with Anna obviously at the same time for you to compare them like you have in your statement, why didnt you buy one of them. You have been told you will get an update, but you will have to be patient. If you read any of the threads that started to talk about the portrait keyboard, you would see that many people didnt like it, that it was hard to use.
If you want information about the Update then RING NOKIA USA and ask them, dont continue to complain to other users. Only Nokia USA will be able to give any extra information, other than what skyee has said. And currently that is, that its still being worked on. -
We have 3 kids with an ipod touch each. All are on one apple id (mine, so they have to come to me to authorise purchases) and they complain that they get each others messages, apps etc. What can I do to set this up differently, so they can each manage their own content etc but not make purchases?
Go onto all iPods, and turn on "Restrictions" and disable installing apps. The apps do auto download, and the only way around the messages problem is to make 3 Apple IDs. When installing apps, it will ask for a "restrictions" password, and you can enter that.
-
How Do I Complain to the Highest-Level re. iTunes Debacle?
I've had the single-worst customer service experience I've ever had with an online retailer when I tried to buy 3 iTunes email gift certificates on Xmas Day, and I want to send the story of this nightmare to someone who might actually care or do something about it.
I'll post the story that I sent to the Level 2 support supervisor below, but she ended up doing nothing to fix my problems & then refunded my purchase instead of trying to fix the problem. I want to complain about her & the service in general...who do I go to?
Here's the note I sent the supervisor on 12/29:
Here's the deal: On Christmas day, I wanted to purchase three $20 email gift certificates from iTunes. They were for three separate people, but all were being sent to the same email address:t
At first I tried to pay via PayPal, but that did not work; I did everything properly...got sent to PayPal's site, authorized the payment, and PayPal says "You have successfully created a billing agreement". But then when you hit the "Return to iTunes Store" button, a "Launch Application" window pops up that says "This link needs to be open with an application" Then the white part of the box says "iTunes, there's a "Choose an Application:Select" button. At the bottom of this box, there's a checkmark box that says "Remember my choice for itmss links".
I choose 'iTunes' in the 'select' box, and then it opens a new iTunes page. But when I check the 'Account' options, it shows "No Credit Card Selected"...it did not recognize my selection of PayPal, it did not recognize PayPal's APPROVAL of my selection to use them for my iTunes purchases.
This exact thing happened back in November, I worked with many iTunes techs, and I thought it was resolved...but apparently it wasn't.
Anyhow, back to Christmas day...I went ahead and bought two of the certificates using my debit card. They went well, but then when I went to purchase the third card, a box popped up & said "You cannot make any more iTunes purchases. Please check back later". That's right, you were telling me NOT TO BUY ANYTHING ELSE, even though the debit card was fine. So I changed the credit card info to another card, and I was able to purchase the final certificate.
But I noticed I didn't get any receipts in my email...I figure it was a busy day, it'll just take a while. About 6 hours later, when talking to the recipients' father, I told them I sent the certificates, but they checked, and nothing had arrived. I came home, & opened the transactions & hit "Report a Problem", then went to bed.
The next day, Monday, I noticed that the receipts finally arrived in my inbox. So I figured this meant that the cards were sent to the recipients as well. I was so certain of this that I didn't check with the recipients until Tuesday, and they said they had not received anything.
Now it's Wednesday, and I get the follow-up email from Raffi in your customer service department, and he sent me some 'canned' crap about " This can happen if the recipient's email address was typed incorrectly, or if the Gift Certificate email was deleted or filtered as junk email." I'm not a moron; I entered that email address correctly over a dozen times, and the recipients aren't morons; they know how to check the spam filter, and they're LONG TIME Apple customers who deal w/iTunes all the time.
He also told me how to 'Resend' the certificates using the 'resend' button when you pull up the transactions in iTunes 'Account' info. But when I tried to resend them, I got a message that says "Your request is temporarily unable to proceed. Please try again later". That message STILL comes up, over 24 hours later.
After that happened yesterday, I went ballistic & contacted Apple via the phone, which escalated to you. The supervisor I talked to said there was a 'block' placed on my account preventing PayPal payments...but that didn't really address the other issues. The issues are:
Why am I prevented from buying things with PayPal.
Why was I prevented from buying the 3rd certificate on Xmas day?
Why am I unable to resend the certificates...it appears I'm 'blocked' on this, too.
Why haven't these certificates been delivered?
I'm REALLY furious over all this. I thought Apple was supposed to be the best (we're new customers, buying our first product in November, an iPod Touch)...but I've had nothing but problems. Not from the product, but from trying to SPEND MONEY WITH YOU!!!
I want answers. I want YOU to send official, Apple-branded email gift certificates to the recipients. I do NOT want to send them an email from me with the redemption codes, which show up in the transactions when you pull them up in 'Purchase History' in the 'Account' screen in iTunes.
Here are the receipt & order numbers for the transactions:Sorry to hear about all of your problems but this is a user-to-user discussion area and not Apple employees.
You might want to contact someone here:
http://www.apple.com/contact -
I have two graphics workers on osx 8. They are both complaining that their files are changing label colors on it own. Any idea what could cause this?
and there were and have been problems with any two nvidia cards which was the main part of my question.
To provie details try pasting all but serial number from system profile. Sorry but Mac Pro tells me nothing, not model, year, or what graphic card it came with or updated with. -
i have purchsed gem in clash of clan through my credit card but i didnt recieve the gems..it has also reflected in my bank account and my itunes purchase history...how can i get them back??who should i complain to??? plz help....
You need to talk to clash of clans first. The game should have a support link.
If they can't/won't help you then you turn to iTunes support.
There seem to be a lot of issues with in app purchases in this game because not a day goes by that someone doesn't post a thread asking something similar.
Maybe you are looking for
-
Why can't I move my iTunes library and run iTunes from an external hard drive?
I've been having issues with space on my Macbook pro, so I wish to move my music in order to free up more space. I have been following the instructions on how to run iTunes from an external drive, but each time I attempt it only the 'Automatically Ad
-
24"iMAC optimal screen resolution for photo processing
I have a 24" iMAC (matte) and do mostly photo editing. What is the optimal screen resolution for photo processing work? thanks a/d/
-
Query to insert file in Oracle database 9.2.0.1.0
how can I can reafear to a file field of an oracle database 9.2.0.1.0 in a query? Thanks
-
Getting response from a Web Service
Hello, everyone, I want MII to show the response from a Web Service it is calling through the Web Service action. But when this Web Service return an error (as a Soap Fault response), MII simply does not show the response. It show it truncated, such
-
REM Planning table - Capacity requirements and Levelling.
Hi i have few queries in REM planning table. In REM planning table MF50 my selection is based on entire plant. Here in total capacity data tab for any particular plant it will show the list of work centers which are maintained in particular plant to