Complaint about N81 quality and Nokia customer ser...

Dear All
Firstly I would like to say sorry that this treat maybe post in the wrong place. But I need to complaint about quality of N81 (production in China).
I bought this mobile in April 2009. Around mid of June, some buttons was failed, after that, it called out by itselfs. I sent it to Nokia Care center for repair, that used 10 days for replaced sliding set and format memory including software updated.
7 days after first repaired, all buttons except key pad lock and close button was failed and no responsed. So that, I sent it to Care Center again. This time, they changed "COMBO 768M DDR 1G/ SM/ V21.0.010" (something like analytical system) and formated MMC for me (7 days for repaired). 1 hour after I got it back from Care Center, the same problem occured.
7 days from that day, there are no any information from Care Center. I called them today and got answer that they will chage main board for me. Furthermore there are no due date for receiving my mobile back, due to they need to order that component from oversea T_T.
I need to know that Nokia in other country has problem like this or not? How do they control quality system in production line? How about their Care Center controlling system?
Please be noted that Service Call Center in Thailand is very very hard to connect (seems like it always busy) and I found many complaints in Thailand about this.

If you copy this text, click the "Contact us" button at the top of this page and paste it there ın the message, you might get a reply from Nokia.
mgoksoy

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How do I file a complaint about horrible, incompetent and negligent customer service?

I might sound super rambling but I am very frustrated and just tired of explaining the situation over and over and over.
On Wednesday, January 21st, I got a call from Verizon Loyalty Department about a "promotion", which I get $25 credit on each line if I upgrade with edge plan. I wasn't sure what phone to change, so I asked them to call me back on Friday. They called me on Thursday, but I couldn't get the call, so I called them on Friday and talked to the customer service. I wasn't still sure about the upgrades, so I asked them about the upgrades with $25 credit would still apply several weeks later if I decide to upgrade, the first representative whom I've talked to looked at my plan and said something like, "Yes, that is absolutely possible. I was looking through your plan, and since you are a loyal customer and ended your 2 year contract with us, I can give you $25 off on your each line. I asked them would I still get the $25 credit for each line when I upgrade to edge plan. He said yes because the $25 off that he is giving me is for the monthly charge and the edge plan $25 credit was for the equipment charges. So Month to Month $25 off was applied on the Jan 24th, and activated on 29th.
After I finally decided to upgrade my phone, I called Verizon customer service the next week. I do not recall the exact day but on 28th or 29th I called to upgrade it, and the second representative also assured me that the credits were going to happen, and then he offered me to bump down my data to 6 gb from 8 gb to save money because I use less then 6 gb each month. I bumped down to 6gb loyalty plan so I was only paying $60 per month instead of $70 per month. The representative told me I would be only paying around $120 per month. I forgot to ask my sister what phone she wanted to change, so I didn't upgrade it right a way. So only the data plan changed on that day.
I was extremely busy with my work for few weeks, and I finally called again to upgrade it, the third representative told me different old me that the previous representative was wrong about giving me another $25 credit when I upgrade with edge plan. So I ended up upgrading both of my lines with $25 credit on each line plus $60 for 6gb data. But she said I would be still paying less then what I normally pay, which is around $183. I upgraded and took me few days to receive my phone. I checked my bill and it was showing different than what I was told. I called again and explain all this thing again and the lady adjusted my data plan - 6gb loyalty plan for $50. She said she doesn't know what other representative was doing, but this will fix that I would only pay around $150-160 per month. After I got my phone, I called verizon to activate my phone (I don't really remember it was before or after, I just talked to them too many times and they have changed my promotions and plans too many times in very short time). He also confirmed $25 credit off for each line, but there was one time tax fee that none of the representative has mentioned while I asked bunch of questions about the upgrading fee and how much it would cost on the first month and etc.)
After all of that happened, I was settled and didn't think about the payment until I got $290 with only $15 credit on my bill. I called again and asked what happened and the representative told me she doesn't know why this happened and why the previous representatives told you something that weren't true. and I had to go through the explanation again. She said she fixed it and everything was taken care of.
I checked my bill today. My plan was changed to $90 for 6gb and I was paying $30 more than I originally paying which was around $180 and $50 more than I was supposed to pay. I called the representative today, explained the previous situation and asked why this happened. Basically he told me that all the previous representatives were lying to me. Are you kidding me? They were lying to me? How am I suppose to know if he wasn't "lying" to me? He said only thing he can do is change back to my original plan and amount, and I would pay $6 more than what I used to pay which was about $183.. I asked me if I would get the the 8gb back. He told me that isn't possible. The change did not happen so far. I am tired of calling verizon and more tired of getting different answers from different representative.
I am seriously concerning about changing my service to different carrier. I have to call the verizon every single month when there is a change in my plan. If they were really lying about the promotion and plan just to sell more service, they should be suspended or fired or something, and I need my money back for overcharged fee and need some kind of compensation for my wasted time and stress I got from this.

Okay. You are just missing the whole point, and I am not saying anything after this. I did go to the website to read about the edge plan after I got a call from the loyalty department. I asked the questions on some parts I didn't understand (or was confused of) to the representatives. But my main question was whether I was getting $25 credit and in what conditions. They all answered differently to the same question. (My original question - Do I get the $25 credit with edge plan?- One rep. offered me that month to month $25 off before my upgrade. Other rep. confirmed $25 off plus $25 credit with edge and offered bumping down data plan to save extra money. Another rep denied $25 off plus $25 credit with edge but confirmed decrease in my monthly payment by bumping down the data plan. Other rep denied both. You see what I am talking about? I asked one question to begin with: am I getting the $25 credit with edge upgrade plan - and they are the one who offered me different promotions and offers)
I also left the part that I actually went to the website and 'researched' the different plans that all the representatives were talking about after I hung up on the phone each time. I joined the forum today because I wanted to know where and how I could file the complaints on verizon customer service after today's call. I should have been more clear on what I was asking, but I thought I was clear enough on my title "How do I file a complaint...?" Yes I am angry at the fact I didn't get what I thought I was getting, but I am more frustrated the fact every single time I talked to the customer service I get an answer from the rep. I am on the phone, saying "Previous representative you've talked were wrong about this," or "They were lying." The representative, then, would fix my issue, but I would still get the conflicted bills. Don't I suppose to call the customer service to fix it? What's the customer service for if it's not for that?

How can I complaint about an app and get my money back?

How can I complaint about an App and get my money back?

First Contact the Developer of the App.
If necessary...Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT1937 I've shippment order from 11Oct 13 and will shipment on 15Oct13, But till now I rec'd nothing any more, I am very serious complaint about the services and deliver time is unreasonable as you mentioned as deliver on 15Oct. I am very disappoint your

I checked that the shippment order from 11Oct 13 and will shipment on 15Oct13, But till now I rec'd nothing any more, I am very serious complaint about the services and deliver time is unreasonable as you mentioned as deliver on 15Oct. I am very disappoint your customer services as I need to take a leave for waiting for colleciton. But now noone to call me today and I double check the stock already shippment on 11Oct and arrived on 15Oct at 8.00am.
In addition, I called your customer services from 12.00pm to 6.00pm but still invain to contact your customer services staff. For this instance, I am very very disappoint your services provide and let me have unpleasure experience on 15Oct.
Mr Lau
<Personal Information Edited by Host>

Don't put that on here, this is not where you leave feedback. This is a forum for people who need help with technical problems and non Apple employees help each other, leaving that information here will most likely only cause you trouble especially your phone number.

Complaint about my bill and customer service - never expected from Verizon

I have several lines and I live and work out of the country for a big % of the year. Also have one of my CEO's lines on my plan. Our average monthly bill is 6-7K USD. Recently, it popped up to 10,000 USD. Verizon was nice enough to drop it a bit, as I was traveling in a country with no rate plan.
Then things went sideways - bill popped up again, I called to ask about it, and they said that they couldn't do anything. Thats ok, I get it, its a us carrier and I am in Asia.
Here's my proble, I had just paid 4 or 5,000 dollars 2 weeks ago, and they messaged me to say that I had to pay 8000 or they were turning off the phone. For a client who pays, month in and month out, 6-8,000 usd for mroe than a year, isn't there a better way to handle this? But that's fine, I get that, too, so I called into ask about the status, per their request and the lady who answered and spoke with me treated me like a dead beat and she was a bill collector. I was polite, and I just asked to speak to her manager because I wanted to discuss the bill. She wouldn't put a manager on. I asked several times and she kept responding with - why do you need to speak with a manager, what specifically do you need. Finally I raised my voice and said "BECAUSE I WANT TO." I was too busy with work so at that point, I just said to forget it - I will pay the bill online and call someone else at Verizon later to discuss my bill. Then she wouldnt let me off of the phone sh was trying to get authorization to charge the card over the phone, but she needed a zip code to confirm - I finally had to hang up on her. I hung up and then went online and paid my bil (8,0000 USD).
Such a bad experience. I'm at the point where I will break the contract, pay the fee, and move all of my business to ATT. I can only assume they will treat me better, but what a crazy change for Verizon. They have always been such a tight operation, can't understand how they would let someoen like that into their business. Literally drove me away from Verizon.

Morgz,
Driving you away from us is most certainly not the goal here. So, allow me to lasso you back in. Now, I know firsthand we're not talking about pocket change here. However, this seems to be a persistent issue that you'd like to get squared away. Pending where you're traveling in Asia and which device you own, we may have something better so you don't worry about overages and calls like this. In fact, check out our trip planner so you can make sure your line is setup properly after cross referencing with your features via My Verizon http://vz.to/n9PFe9 . Next, pending which device you use, I would recommend contacting our global support team at 908-559-4899 so we can make sure you're set up for success going forward no matter where you are in the world.
EvanO_VZW
Follow us on Twitter @VZWSupport

A serious complaint about credit cards and Adobe

ADOBE CASE: 209519450
I have just upgraded to master collection, and this has not been easy nor has it been clear. various people have been involved and none have been able to clear the matter. I was originally quoted a price which turned out to be connected to an "educational offer". One Adobe staff member took my credit card details yet they didnt send any further communication about the order. I am suspicious about this. I managed to get our IT company to circumvent the process and spent in excess of "the quote". I have not been able to log in to the area they suggest to escalate the problem due to it being"unavailable" since October (screen shots available).
I feel that there is something not altogether correct or legal about what is happening here, and am currently discussing with UK Police Fraud Investigation about this, as you simply cannot take credit card details and not respond. Apparently the site has been down since October 16 2012, today is November 9. How am i supposed to respond?
Having been a customer for 2 decades I see how matters are out of control and desperate with Adobe.
I have given you (Adobe) several hours of my time trying to sort this problem and yet there is no resolve as yet. No one called me back (as promised) - probably due to the fact that my contact number was (and has been for years, even after correcting numerous times) WRONG. Indeed, I gave Ranbir (Adobe agent) my correct number several times, but zero response.
I have paid you over the odds, I would like an answer. I am glad that I didnt invest in any of your other "schemes"
I am also intensley annoyed by your lazy, off hand customer services department.
regards
AS

HI Bing
Firstly, what a relief to have an understanding mail/response regarding this, thank you.
OK, the main point lies with the order on 10/16/2012, which was verbally placed (credit card details etc) and we were given the (again verbal) delivery date of "2 days" which wasn't confirmed by email. It became impossible to have this situation understood, and also worrying that we'd handed over details like that in good faith to Adobe.This phone conversation took place on the morning of the 5th November with a view to completing all the upgrades on the Friday due to work schedules.
As we could not get a response from anyone within Adobe, I was forced to purchase "on the day" in order that we didn't suffer major interruptions to our work. We contacted the UK distributor (CU), and explained this situation and they could only agree to selling to us at retail price, which we had to do, thus incurring courier costs as well as the huge amounts of telephone time - unproductive. Repeating time after time the same things, and being promised a "call back". I established a relationship with one operator who managed to inform me to send in my receipts to consider "some kind of compensation". These i have submitted 3 times now.
Thats whats happened in a nutshell, and it really hasn't been anything near a good experience, I am sad to say. I now have a fully paid upgrade CS6 Master Collection, but at a considerably higher price (in more ways) than i expected, and the concern over credit card information is a huge worry!
The addresses and contact information etc problem, has been a persistent, decade long, "repeating exercise" which, hopefully now will be resolved , as everytime our company has to upgrade, its a real chore - which it shouldn't be. You probably have seen all our Photoshop licenses, and see how far back our history goes.
I have to say, I felt completely defeated and negative about the whole experience, and seriously welcome a simple discussion/resolve to it
thanks for listening
(Still an Adobe customer.. just)
regards
Andrew Sutton

Wrong Speed on Sky GO Stream and Poor Customer Ser...

Hello,
After starting with BT Option 1, I slowly starting exceeding my 10GB limit and after this happened 2 months running then I decided to upgrade to Option 3. This reason behind my exceeding of 10GB was that I was running Sky Go which was great for Sky Atlantic and Sky Sports. It ran extremely fast and whilst on Auto always pulled in well above the 2MB required. Since upgrading it has mostly run at 0.4MB and won't play more than 6 secs before buffering being required. The max I have received is 1.4MB which is still not enough to live stream. When it is at 0.4MB then I can barely run BBC iPlayer or a YouTube video. 3 phone calls to BT and 3 line tests, yep thats fine, I knew that because I've been into my router settings and it tells me. 2 time, please change ADSL and that hasn't worked. I've done everything and on my 4th attempt tonight it is now BT's system down and they can't run a line check. I don't need a line check I need an engineer to look at it! I can't run a BT Broadband test or use desktop help as the computer is a MAC. It is no better running wired or wireless and so I'm completely stumped. I've even played the audio down the phone to show how it breaks up every 6 secs and buffers. Why oh Why oh Why do BT just keep trying the same thing everytime, I'm not an idiot and nothing they can do software or settings can fix it. It must either be my line or my router, it needs an engineer to test that the master line in the house is accepting an 8MB signal or if my router is faulty. £28 a month and line rental and I now can't stream anything to get me over 10GB so why did I even bother upgrading. To top it off, if I'm not happy with the service and want to leave I'm tied into a 2 year contract and can't, it's basically "please give us loads of money, we won't really help you and then when you can't take it anymore we'll remind you your stuck for 2 years".
I really do hope that someone at BT reads this and thinks to themselves, I'd hate it if my family or friends were really struggling with their broadband and I'd love to do something to help and actually get it fixed so they can enjoy the item they pay £500 ish a year for. I don't want a miracle, I never shout at the advisors and I don't feel I'm sking for much except the product I purchased. If this was a physical item, I could return it to a store but it's not an item, it's a service and it's just as much my duty to honour your contract as it is for you to provide what you promised.
Right rant over, I feel 1% better for the 3 call backs I've never had and I'm waiting with fingers crossed for the BT Angel to call me and go "Don't worry Sir, we'll have an engineer round shortly and they won't go until they can see every new spec of hair on Wayne Rooney head for at least 20 secs without buffering. I'll make him/her a cracking cup of tea and even give him/her a £20 and some beers for the joy I will have watching Premier League football!

welcome to the forum
this is a customer help customer forum and the only BT employees are the forum mods.
as customers the forum members can understand your frustration as most have had a similar problem with slow connection and some with even bigger problems. If the forum members can't help you then the mods will try.
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

N81 8GB and Nokia Photos

I am no longer using Lifeblog as it only ever worked once on my computer. I am now running Nokia Photos and for some reason it will never let me copy any item to the sync tray and the synchronize it to my phone. I am so sick of Nokia and their stuff-ups. Can anyone help?

yes i would like to elaborate on this problem
Hello all,
I am a new user on this forum
I have just updated my N95 8GB to the v30.0.018 software.
i have had this problem b4 but rarely find the time to actually sort it out.
I cant copy to the sync tray.
I get message saying
"Value cannot be null.
Parameter name: filename"
im running xp
sp 3
all updates installed.
i do have sony erricson software on my machine and motorolla phone tools.
can someone please help me, there is some texts i want to keep back on my phone etc.
it did work before but not as of recent

Complaint about customer service and business practices

I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
Here is the story:
A few months back our landline stopped working. Called Verizon and followed all of the troubleshooting steps to try and fix the problem. No dice. I called again- they said they could send a tech out to fix the phone line- and was told specifically that if the problem was INSIDE the house and involved the tech coming INSIDE then there would be a $91 service charge. If the problem was OUTSIDE the house, no charge. So cautious that the problem might be inside, I replaced the phone jack and tried multiple phones etc to make sure it was not an inside issue. Called back and scheduled an appt. The tech came out- was extremely friendly and immediately located and fixed the problem- IN THE BOX OUTSIDE. Said there was a short in one of the lines at the box. It took him less than 5 min. I said- that was easy! He said- yup- and will save you money too (by not having to go inside). That was that. The next month we got our statement (we're on autopay)- and there it was- $91 charge. I called customer service- and after some passing around and review of the tech's notes by the rep- that stated he did NOT enter the house, they agreed to credit us back the $91 on our next bill. That was last month. Statement arrives today- NO CREDIT. I call back. After more passing around I am finally told that it was not credited because our "request" was denied. What? I said? The request was reviewed and denied based on the "notes" showing that i was "informed of the charges at the time of service"? Um, what? No i wasnt. I was informed MULTIPLE times PRIOR to the appt that i COULD incurr charges if the tech came in the house. He did not- his tech notes even state that. So now i get passed to a supervisor. He tells me that the tech notes state that i was told of the charges at the time of service. Funny- the month prior to that when i first called the notes did not state that at all- they simple said that he did not enter the house. Somehow after my "request" was filed the tech notes were modified. The supervisor was very curt and short and said the case was already reviewed and denied- no credit. He then goes on to say that the reason for the charge was because the tech did work on a line that LED into the house? What? Don't all the phone lines LEAD into the house? And regardless- it was explained several times to me that the ONLY charges would be if he came in the house. I have been a loyal Verizon customer for years- but i was shocked and quite frankly **bleep** off. NEVER was i told about any charges during the service. In fact i was told the exact opposite- that there would be NO charges since he never entered the house. This is a horribly deceptive practice- and i am NOT HAPPY. I told the "supervisor" so- who didnt seem to care at all- and told him that i would consider canceling my service because of this- at which he happily said "would you like me to transfer you to cancelations?" wow. Unfortunately I am still locked into my 2 year agreement- however i will unquestionably be looking to switch to brighthouse after its up and will be recommending likewise to my friends and family. You simply cannot tell a customer one thing and then charge them for another. Dont they record all the phone calls for "quality assurance"? Well if so, then they need to listen to the calls i made prior to the appt to ensure that i would NOT be charged if the tech did not enter the house. I triple confirmed this. Verizon has completely lost any credibility in my opinion. NOT HAPPY.

so yesterday i posted the below complaint about my experience getting charged for service on my landline. After some "private chatting" with various verizon people i got the response that follows. unbelievable. i will without a doubt be canceling my verizon service as soon as my contract is up and will definately be recommending the same to friends and family.
here is my original post from yesterday:
I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
Here is the story:
A few months back our landline stopped working. Called Verizon and followed all of the troubleshooting steps to try and fix the problem. No dice. I called again- they said they could send a tech out to fix the phone line- and was told specifically that if the problem was INSIDE the house and involved the tech coming INSIDE then there would be a $91 service charge. If the problem was OUTSIDE the house, no charge. So cautious that the problem might be inside, I replaced the phone jack and tried multiple phones etc to make sure it was not an inside issue. Called back and scheduled an appt. The tech came out- was extremely friendly and immediately located and fixed the problem- IN THE BOX OUTSIDE. Said there was a short in one of the lines at the box. It took him less than 5 min. I said- that was easy! He said- yup- and will save you money too (by not having to go inside). That was that. The next month we got our statement (we're on autopay)- and there it was- $91 charge. I called customer service- and after some passing around and review of the tech's notes by the rep- that stated he did NOT enter the house, they agreed to credit us back the $91 on our next bill. That was last month. Statement arrives today- NO CREDIT. I call back. After more passing around I am finally told that it was not credited because our "request" was denied. What? I said? The request was reviewed and denied based on the "notes" showing that i was "informed of the charges at the time of service"? Um, what? No i wasnt. I was informed MULTIPLE times PRIOR to the appt that i COULD incurr charges if the tech came in the house. He did not- his tech notes even state that. So now i get passed to a supervisor. He tells me that the tech notes state that i was told of the charges at the time of service. Funny- the month prior to that when i first called the notes did not state that at all- they simple said that he did not enter the house. Somehow after my "request" was filed the tech notes were modified. The supervisor was very curt and short and said the case was already reviewed and denied- no credit. He then goes on to say that the reason for the charge was because the tech did work on a line that LED into the house? What? Don't all the phone lines LEAD into the house? And regardless- it was explained several times to me that the ONLY charges would be if he came in the house. I have been a loyal Verizon customer for years- but i was shocked and quite frankly **bleep** off. NEVER was i told about any charges during the service. In fact i was told the exact opposite- that there would be NO charges since he never entered the house. This is a horribly deceptive practice- and i am NOT HAPPY. I told the "supervisor" so- who didnt seem to care at all- and told him that i would consider canceling my service because of this- at which he happily said "would you like me to transfer you to cancelations?" wow. Unfortunately I am still locked into my 2 year agreement- however i will unquestionably be looking to switch to brighthouse after its up and will be recommending likewise to my friends and family. You simply cannot tell a customer one thing and then charge them for another. Dont they record all the phone calls for "quality assurance"? Well if so, then they need to listen to the calls i made prior to the appt to ensure that i would NOT be charged if the tech did not enter the house. I triple confirmed this. Verizon has completely lost any credibility in my opinion. NOT HAPPY.
This post was followed by an online chat with a verizon person last night- who, after reviewing my acct and the notes on the acct said the following:
{edited for privacy}
WHAT? First off I WAS NEVER INFORMED THAT THERE WAS A DIFFERENCE OF WHERE THE WIRE WAS OUTSIDE MY HOUSE. I was simply told if the work/wires were ANYWHERE ON THE OUTSIDE of the house, which they were, then no charge. "Internal side of the NID leading into your home"- THIS WAS STILL ALL OUTSIDE! NO ONE EVER SAID IF THE WIRE WAS ON A PARTICULAR SIDE OF THE NID BOX I WOULD BE CHARGED! ONLY IF THE WORK WAS INSIDE OR OUTSIDE THE HOUSE! THIS IS CRAZY! AND ARE YOU SERIOUS ABOUT AN INSIDE WIRE MAINTENANCE PLAN? WHO THE HELL HAS THIS? OR HAS EVEN HEARD OF IT?
I AM SIMPLY AMAZED THAT A HUGE COMPANY LIKE VERIZON FEELS THE NEED TO BULLY AROUND AND TAKE ADVANTAGE OF PEOPLE LIKE ME. SHAME ON YOU VERIZON. CLEARLY I HAVE LITTLE RECOURSE HERE, HOWEVER AS MENTIONED BEFORE I WILL BE CANCELING MY SERVICE AS SOON AS MY CONTRACT IS UP (TO AVOID ANY RIDICULOUS EARLY TERMINATION CHARGES0 AND WILL BE RECOMMENDING THE SAME TO OTHERS. I WILL OF COURSE BE FILING A COMPLAINT WITH THE BBB AND ANY OTHER CONSUMER ADVOCATE GROUPS THAT I CAN - NOT THAT I EXPECT ANYTHING TO COME OF IT- BUT TO SIMPLY LET THIS GO ON RECORD. SHAME ON YOU. YOU CANNOT TELL A CUSTOMER ONE THING AND THEN DO ANOTHER. LISTEN TO THE PHONE RECORDS FOR WHEN I CALLED TO MAKE THE APPT- ALL I WAS TOLD IS THAT THERE WOULD BE NO CHARGE FOR WORK DONE OUTSIDE THE HOUSE...ONLY CHARGE WOULD BE IF WORK WAS DONE INSIDE. WOW. SIMPLY AMAZING.

Questions on preview quality and where Aperture uses them

I have been reading Apple's Aperture articles about preview quality and how Aperture shares images with the outside world. I had always assumed that the full quality image in Aperture was used for printing, exporting and sharing, but it seems that, at least for sharing, it is the preview that Aperture creates that is shared.
I have just increased the quality of the previews that Aperture generates from 5 to 9 and forced Aperture to re-render all previews. It seems to me that the images on screen and in slide shows and other iLife documents, are now much clearer and brighter (the downside of this is that my Aperture library file has grown by 4 gigabytes).
This leads me to ask four questions about Aperture and preview use (if I may?).
Is a jpeg on a high setting (9) visibly better than one on a medium setting (5), or am I being led to see what I expect to see?
Apart from editing, slideshows and iLife and iWork documents, in what situations does Aperture use previews where high or low quality might make a difference?
Does Aperture use previews to compile photo books? If so, does the quality of the preview affect the quality of the final printed book?
Is it possible to set Aperture to produce high quality previews for images above a certain star rating and low quality previews for the rest?
Thanks for any answers you may have.
Alasdair

Previews are used within Aperture to quickly show an image in the main viewer before the master has been fully loaded, they are also used to see the referenced masters even if the external location is not available at that moment (not adjustments can be done then, but at least you can see the image)
Previews are used outside Aperture to share the images with adjustments without exporting every image. It comes in handy that you can drag an image from Aperture's browser to another app or the desktop (what you get there is the preview). iMovie or other iApps use previews, the bigger size and quality the better quality you'll get.
Once you set up the size and quality of the previews in Aperture's Preferences the previews are created with those settings. I guess you could lower the settings, in the browser select the images you don't need big previews, ctrl+click and 'update preview' to force create low res previews for those. After that you can put the settings back. But if you do any change to those images the previews will be updated. Certainly I don't see the point of having different previews, do some test find the settings that work best for you and keep it like that.
Turn automatic previews off and create manually the previews you need, I have a smart album with images rated 3 or more stars and I use it to select and create previews manually to those images.

How much do you care about sound quality in your Home Theater?

Many people sweat over the smallest details when getting a video device (TV, projector), but do not think much about the integration of a sound system in their room. Too many people think that a large TV with an off the shelf sound system will make a great home theater system. Unfortunately, many stores can't even demonstrate the integration of video and audio as evidenced by the huge wall of TVs and a small section devoted to surround sound systems. How is a consumer to build a home theater if you can't hear and see what is possible.
So my question is, how much do you care about sound quality and what have you done to get the most out of your system? For instance: Have you applied sound absorption materials to your walls, have you sweated speaker placement, have you plotted your room's anti-nodes, have you controlled your light levels, have you calibrated your speakers, etc.
Believe it or not, your room's acoustics and the proper type of audio equipment and speakers play a much LARGER part in your enjoyment of anything that you watch. You just can't throw some speakers into a room wherever you want and expect to have an engrossing experience.
The reason I ask is that I don't believe that many people care about sound quality since a large percentage of the population think that portable digital audio players sound fine. I would like to be proven wrong. My other goal is to raise everyone's awareness that you need to think about more than just a large TV in order to build your home theater.
I do not work for Best Buy and am not affiliated with them in any way. I like HT and want to help people improve their HT experience. "There is a LOT more than just having a TV to make a home theater"

It really depends - I am working since the last 2 years on an very large Applet (~650 classes / 1.5mb classes) which had design-time comptibility with MSJVM and Netscape-1.1.5.
Now 2 years later the applet is still not finished although I am pretty sure we would already be shipping if only our managers would not had been that stupid to decide 2 years back to support obsolte jvms.
Since Netscape-4.x is dead and MSJVM useage really decreases dramatically (I guess it won't play a role in 2-3 years) I only can recommend to not target to the msjvm any more.
its really ugly and its buggy, whereever you look bugs, bugs, bugs.
lg Clemens

Who do I contact to file a complaint about wifi on my new IPhone5 and poor customer service at the Apple Store in Leawood, KS

I am having problems connecting to wifi at home with my new IPhone 5. I got it replaced today at the Apple Store after dealing with a rude customer service person yesterday and today. They simply would not listen to me explain all the troubleshooting I have done. I also have an Apple Airport Extreme base station router, Macbook Air, two IPads, IMac and my husband's IPhone 5 on this wifi system with no problems. After talking to Apple Care yesterday, they told me to go to the store today to exchange my phone. The customer service person argued with me that I would have the same problems even if I exchanged the phone. This has been a very frustrating experience and after being a loyal "Apple" geek for many years, I'm seriously thinking about returning my IPhone 5 and getting a Samsung Galaxy S3! This is totally unacceptable! Tech support at Apple Care was great yesterday and that person actually listened to me unlike the two individuals at the Apple Store in Leawood, KS. How do I file a complaint about the hassles at the Apple Store?

Talk to the store manager.
Regards.

Customer Service Complaint - Need Assistance ASAP and not getting it!

I sent in my Yoga Laptop for repairs two weeks ago. When I spoke with technical support, I was told that my laptop would be fixed within 7 business days, and returned to me. These 7 business days have since passed and I have yet to receive an update on my laptop, let alone my actual laptop. When I called to complain about this to 1-877-453-6686, I was told I would be getting a call back from customer service within 48 hours. These 48 hours have also passed and have not yet received a call. I called again today to find out what was happening and was told nothing more than "you will be contacted by them within 48 hours".
I was supposed to leave for Europe this past Sunday, and was told by the person I originally spoke to that I would have my laptop by then. Nope. Nothing. I am now leaving next Sunday and am very worried I will have to go purchase a new laptop, at my own cost, because Lenovo is unable to uphold to their customer service standards and provide me with any feedback. I am at the point of filing a complaint about the company to the Better Business Bureau here in Canada, but I feel the problem would best be resolved if Lenovo actually contacted me back. I have been without a laptop for 2 weeks now, and as a student, this is too long!!
Lenovo Customer Service, please contact me ASAP! I am not a happy customer right now and you guys have caused me way more stress than I need.
Thank you!
Andrea L.

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How to make a complaint about in store Apple customer service on iphone4S ?

Hi all,
I'd like to know about how to make a complaint about a very unpleasant service experience and I'd also like to share this story with you to see whether you guys have any comments (good/bad all welcomed!).
I booked a genius bar service to see the technical consultant at 1:00 pm yesterday. I came at around 1:15 pm and I was told by the order person (i.e. the person who holds a list of bookings on an ipad and instructs customers to queue) that I had to book another service time (i.e. next week).Our conversation was not pleasant and is (roughly) the following one.
Order person: You missed your appointment so book another one and come next week.
Me: I had my work and that is why I am late.
Order person: Sorry you need to book another one.
Me: No other alternative? I took a bus and came all the way here.
Order person: Or you can try Bondi.
Me: ............No other alternative?
Order person: Or you can wait for half an hour to one hour. You have seen how many people there are here.
Me: All right. I understand so can I ask you some technical questions?
Order person: You need to make a booking and talk to a genius service person.
Me: I just want to know given the issue I have if I can make a replacement.
Order person: What is your problem?
Me: I bought this iphone here in Sydney and gave it to someone who lives overseas as a gift. When he made a call he frequently could not hear anything from the other end. I bought two iphones, one black and one white. (I showed him my reciept.) The white one works but the black one doesn't.
Order person: Did you restore it?
Me: Yes and I brought it here. (I showed him the iphone.)
Order person: You do not have a micro-SIM card in the phone?
Me: No because I do not use an iphone.
Order person: If you do not have a SIM card then how can we assess it?
Me: So you need a SIM card?
Order person: Yes.
Me: I came here three times and different people told me different things. The first two times both the came-up people said just take your phone and we can offer you a replacement. So I think this is how it should be.
Order person: Well, I'm sorry!!! Now you know you need to have your micro-SIM card.
Me: Can I see your manager? I want to know exactly what I need to do.
Order person: I am the manager at the moment.
Me: So that is all I need to bring? Iphone and its SIM card.
Order person: Yes.
Me: OK.
Order person and his colleague had an unpleasant laugh after I turned.
There are a few things I want to make a complaint on and I'd like to see you guys' opinions on this.
The order person's attitude was not very acceptable. I understand he is an expert in this area but I believe there are non-expert customers like me who takes time to understand. Some of his words and his laugh made me very uncomfortable.
Even I have come three times I am still confused about what I need to bring to see the genius service person. I can bring an iphone but I do not have an Australian micro-SIM card (since this iphone is a gift to other people who lives overseas).
Thanks for reading all this! Any comments or suggestions are more than welcomed, both good and bad!
Please let me know if you know a proper place where I can make a complaint!
Thanks!!!

Thanks for your response and yes, I haven't thought about the warranty being not international.
Having said this, using all the modern technology of identifying and tracking my device to e.g. figur out the warranty status, I find it not satisfactory. People like in my case relocate from time to time and Apple as an international company with employees world-wide should know better I think and I expect a more customer oriented problem solving attitude and -if you want to make a difference - it sure is possible.
Yes, I know the cue information from Manhattan, but in Hamburg you get other educational information on them.
For me there is a gap between the glamourous coolness, hand-shaking and introducing oneself on one hand and the unsatisfactory problem solution from the customer's perspective. As such I am already annoyed/frustrated when my device is not working as it is supposed to. Getting just process-required and not flexible responses does not help.
And no, I don't feel well, if I have an appointment scheduled for 10 minutes, invest already hours to make it happen and stay for much longer.
What annoys me is that I get the impression despite the fact that as an 'already educated customer' I do a lot myself in figuring out what to do best and be considerate and I am still confronted with an attitude as if I don't 'function good enough' as customer and should know this and that and better. This *****.

Excited about WP7 and Nokia!

I can't wait to buy a WP7 phone by Nokia!
I'm so excited to hear that Nokia will be allowed to leverage its core competencies on Microsoft's platform.
No doubt, this means that WP7 will have Nokia's pop-up error messages on top of Microsoft's pop-up error messages. I love pop-up error messages! You can never have too many of those. The more incomprehensible, the better!
Get ready for a Windows Vista experience on your phone! Like Vista, the Nokia-WP7 will be extremely stable and secure. To launch an application, you just tap on the icon, then tap "allow" on a series of Nokia's pop-up messages asking if you are sure you want to launch the application, let the application access your data, let the app connect to the internet, let the app connect to the GPS, and whether you want to accept the app's certificate this time only. After that, you will get the same pop-up messages again, only this time they will be from Microsoft!

All joking aside, the sad thing about this is that Nokia just recently, finally understood one of the two things that are of crucial importance to consumers: apps.
But Microsoft has never understood this and continues to treat app developers like dirt. An example of this is that if the developer does not reside in one of the 18 countries in Microsofts "supported countries" list, they are NOT ALLOWED to develop apps for WP7 or XBOX even if they wanted to. Where's the sense in this? Countries that are not supported include Finland, the country where Nokia's headquarters are located! In unsupported countries, customers are not even allowed to buy or install apps, as access to Microsoft's Marketplace is blocked.
Now Nokia's Qt environment, which has received nothing but praise from developers, is going down the drain with Symbian.
Neither Nokia nor Microsoft has ever fully understood the second thing that is of crucial importance to consumers: usability. People want their phones to "just work" without having to go through dozens of nested menus to specify cryptic settings like "certificates" and "proxy servers", when all they want is to connect to the wifi network at their university or workplace. (Of course, this is currently a problem only in Symbian phones, as wpa2 enterprise is not supported on WP7 at all.)

Complaint about N81 quality and Nokia customer ser...

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