Complaints in sales documents

Hi Guru's,
Can any 1 tell me what is debit memo request, credit memo request & returns in sales documents ???
Thanks,
Danish

Hi
help.sap.com
DEBIT MEMO
A debit memo request is a sales document used in complaints processing to request debit for a customer.
You can create a debit memo request if the prices calculated for the customer were too low (for example, if the wrong scale prices were calculated). The debit memo request can be automatically blocked for checking. Once it has been approved, you can remove the block.
The system uses the debit memo request to create a debit memo.
CREDIT MEMO
credit memo request is a sales document used in complaints processing to request credit for a customer.
If the price calculated for the customer was too high (for example, with the wrong scaled prices or because a discount was forgotten), you can create a credit memo request. The credit memo request can be automatically blocked for checking. Once it has been approved, you can remove the block.
The system uses the credit memo request to create a credit memo.
RETURNS
A return is a sales document used in complaints processing for when a customer sends goods back.
if the customer returns damaged goods, or goods that had been delivered for sale on approval.
The return causes the system to:
Register the receipt of goods using a returns delivery, and post the goods to stock (for example, blocked stock).
Create a credit memo, once you have checked the goods and approved the complaint.
regards
Prashanth

Similar Messages

Explanations on Sales Documents

Can anybody send explanations about sales documents that I have mentioned below?
Inquiry IN
Quotation QT
Free-of-charge delivery FD
Standard sales order OR
Cash sale BV
Rush order SO
Quantity contract CQ
Maintenance contract WV
Rental contract MV
Scheduling agreement DS
Credit memo request CR
Debit memo request DR
Subsequent delivery, free-of-charge SD
Returns RE

hi
==============================
can also refer to the link below for more info on SD ..
SD Process Flow
==============================
SD FLOW:
Sales
Inquiry - A customers request to a company that they provide a quotation or sales information without obligation. An inquiry can relate to materials or services, conditions and if necessary delivery dates. The sales area that accepts the inquiry becomes responsible for further processing.
Quotation - A quotation presents the customer with a legally binding offer for delivering a product or providing a service within certain fixed conditions. This offer is legally binding for the company within a specified time period. A sales area can reply to a customer inquiry with a customer quotation or use it to refer to a business partner contact.
Sales Order - Request from a customer to a company to deliver a defined quantity of products or provide a service at a certain time.
The sales area that accepts the inquiry is responsible for completing the agreement.
Create Delivery:a. Picking - The picking process involves taking goods from a storage location and staging the right quantity in a picking area where the goods will be prepared for shipping.
b. Packing - Packing is part of delivery- and shipment processing. When you process a delivery, you can select delivery items for packing and assign them to handling units (HUs).
c. Goods Issue - As soon as the goods leave the company, the shipping business activity is finished. This is illustrated using goods issue for outbound deliveries.
Billing - Billing represents the final processing stage for a business transaction in Sales and Distribution. Information on billing is available at every stage of order processing and delivery processing.
Sales Order Management Transactions
SALES ORDER PROCESSING
Creating Sales Order - VA01
Maintaining a Sales Order - VA02
Displaying a Sales Order - VA03
Releasing an Order or Delivery from Credit Hold: Non-Flooring - VKM1
Display List of RMAs by Customer - VA05
Confirm RMA Goods Receipt - VL02
Generate list of open return orders for deletion - VA05
Display Customer returns eligibility - MCSI
Removing a Billing Block (Approving Credit/Debit Requests) - V.23
PRICING MASTER DATA
Create Pricing - VK11
Creating a Sales Deal - VB21
Maintaining a Sales Deal - VB22
Displaying a Sales Deal - VB23
Maintaining Prices - VK12
Displaying Prices - VK13
MATERIAL MASTER DATA
Creating Material Substitution Master Data - VB11
Maintaining/Deleting Material Substitution Master Data - VB12
Displaying Material Substitution Master Data - VB13
Creating a Bundled Master - MM01
Creating a Sales BOM - CS01
Maintaining a Sales BOM - CS02
Displaying a Sales BOM - CS03
CUSTOMER MASTER DATA
Creating Partner Records - XD01
Maintaining Customer Master Data - XD02
Displaying Customer Master Data - XD03
Deactivating a Partner - VD06
CUSTOMER CREDIT INFO
Creating/Maintaining New Customer Credit Information - FD32
Displaying Customer Credit Information - FD33
Blocking or Unblocking a Customer - VD05
SHIPPING
Creating a Delivery - VL01N
Displaying a Delivery - VL03N
Changing a Delivery - VL02N
Shipment Inquiry / Display - VT03
Adjusting Transfer Order - Confirmation Quantity - LT12
Collectively Confirm Transfer Order - LT25
Batch Shipment Confirmation - VL19
PGI Reversal Cancellation - VL09
Creating Service Provider/Carrier Master Data - XK01
Maintaining Serive Provider/Carrier Master Data - XK02
Displaying Service Provider/Carrier Master Data - XK03
Maintaining Product Master/Serial # Profile/Unit of Measure/Shipping Unit - MM02
IDoc Inquiry - WE02 / WE05
BILLING
Invoicing a Customer Shipment - VF01
Reprinting an Invoice - VF31
Releasing a Sales Order for Billing - V.23
Creating an Invoice by Using the Billing Due List - VF04
Checking Open Billing Documents - VF05
Create Credit/Debit Memo - FB01
A/R
Controlling Total Debit/Credit bkgs - F.03
Generate FI Account balance - F.08
Generate Month-to-date Inv. register - F.02
Process payments - FBZ1
Rqst Individual Customer Corresp. - FB12
Generate Customer Correspondence - F.61
Enter Batch totals under Control ttl - FB07
Display G/L Acct. totals - FBL3N
Reverse Posted Amounts - FB08
Customer Refunds - FBL6
Customer Refund to other than Payer - FB05
Clearing Debit/Credit on Cust. acct. - FB1D
Customer Balance in Local Currency - F.23
G/L Account Balance Report - F.08
Create Invoice - legal entity adjust - FB01
Generate Cust. Acct. statements - F.27
Generate Dunning Letters - F150
Generate Billing Due List - VF04
Generate Blocked Billing Doc list - VFX3
Inq. via Credit Release Screen - VKM1
List orders by partner - VA05
Past Due invoices by customer - FD11
Check number info by G/L account - FBL3N
Display customer Line items - FBL5N
SD Configuration:
Enterprise Structure:
1. Maintaining Sales Organization
Sales Organization is an organizational unit responsible for the sale of certain products or services.
IMG -> Enterprise Structure -> Definition -> Sales and Distribution -> Define, copy, delete, check Sales organization
2. Assigning Sales Organization to Company Code
This assignment ensures all the sales made through this Sales Organization are accounted for in the assigned Company Code (Company Code is created by FI Consultant).
IMG -> Enterprise Structure -> Assignment -> Sales and Distribution -> Assign Sales Organziation to Company Code
3. Maintaining Distribution Channel
Distribution Channel is the way, in which Products or Services reach Customers.
IMG -> Enterprise Structure -> Definition -> Sales and Distribution -> Define, copy, delete, check distribution channel
4. Assigning Distribution Channel to Sales Organization
This assignment ensures, a Sales Organization can supply Materials to Customers through this Distribution Channel.
IMG -> Enterprise Structure -> Assignment -> Sales and Distribution > Assign distribution channel to sales organization
5. Maintaining Division
Division is a way of grouping materials, products, or services.
IMG -> Enterprise Structure -> Definition -> Logistics - General -> Define, copy, delete, check division
6. Assigning Division to Sales Organization
IMG -> Enterprise Structure -> Assignment -> Sales and Distribution -> Assign division to sales organization
7. Setting up Sales Area
All the sales are made from a particular sales Area. For creating a Sales Order Sales Area is compulsory.
IMG ->Enterprise Structure -> Assignment -> Sales and Distribution -> Set up sales area
8. Assigning Sales Organization- Distribution Channel- Plant
Plant is created ny MM Consultant.
IMG -> Enterprise Structure -> Assignment -> Sales and Distribution -> Assign sales organization - distribution channel - plant
9. Define Shipping Points
Shipping Point is the Organizational element, which is responsible for shipping the Materials to the Customers.
IMG -> Enterprise Structure -> Definition -> Logistics Execution -> Define, copy, delete, check shipping point
10 Assigning Shipping Point to Plant
This assignment ensures that goods from different Plant can be dispatched from different Shipping Points.
IMG -> Enterprise Structure -> Assignment -> Logistics Execution -> Assign shipping point to plant
Note: Ensure to do the undermentioned configuration also though it is not in Customizing node of Enterprise Structure.
11. Defining Common Distribution Channels for Master Data
Use
The purpose of this activity is to define distribution channels which have common master data..
Procedure
Access the activity using one of the following navigation options:
IMG Menu -> Sales and Distribution -> Master Data -> Define Common Distribution Channels
Transaction Code: VOR1
12. Defining Common Divisions for Master DataUse
The purpose of this activity is to define distribution channels which have common master data..
Procedure
Access the activity using one of the following navigation options:
IMG Menu -> Sales and Distribution -> Master Data -> Define Common Division
Transaction Code: VOR2
Pricing Procedure
In SD, Pricing Procedure is determined based on Sales Area (Sales Organization + Distribution Centre + Division) + Customer Pricing Procedure + Document Pricing Procedure. Sales Area is determined in Sales Order Header Level. Customer Pricing Procedure is determined from Customer Master. Document Pricing Procedure is determined from Sales Document Type / Billing Type (if configured). Once the pricing procedure is determined, Condition records are fetched. If appropriate condition records are found, the price is determined. If Mandatory pricing condition is missing, system will through an error message.
In SD, the steps to configure Pricing procedure are as under:
Step 1:
Condition table: If existing condition table meets the requirement, we need not create a new condition table. Considering the requirement for new condition table, the configuration will be done in spro as follows: IMG --> Sales & Distribution --> Basic Function --> Pricing Control --> Condition Table (select the required fields combination, which will store condition record).
Step 2:
Access Sequence: If existing access sequence meets the requirement, we need not create a new access sequence. Considering the requirement for new sequence, the configuration will be done in spro as follows: IMG --> Sales & Distribution --> Basic Function --> Pricing Control --> Access Sequence (Access sequence is made up of Accesses (Tables) & the order of priority in which it is to be accessed. Here we assign the condition table to access sequence.
Step 3:
Condition Type: If existing condition type meets the requirement, we need not create a new condition type. Considering the requirement for new condition type, the configuration will be done in spro as follows: IMG --> Sales & Distribution --> Basic Function --> Pricing Control --> Condition Type. It is always recommended to copy an existing similar condition type & make the neccessary changes. Here we assign Access sequence to Condition type.
Step 4:
a. Pricing Procedure: It is recommended to copy a similar pricing procedure & make the neccesary changes in new pricing procedure. Pricing Procedure is a set of condition type & arranged in the sequence in which it has to perform the calculation. Considering the requirement for new Pricing Procedure, the configuration will be done in spro as follows: IMG --> Sales & Distribution --> Basic Function --> Pricing Control --> Pricing Procedure --> Maintain Pricing Procedure.
b. Pricing Procedure: After maintaining the pricing procedure the next step will be determination of pricing procedure. Configuration for determining pricing procedure in SPRO is as follows: IMG --> Sales & Distribution --> Basic Function --> Pricing Control --> Pricing Procedure --> Determine Pricing Procedure.
5. Condition record: Condition record is a master data, which is required to be maintained by Core team / person responsible from the client. During new implementation, the condition records can be uploaded using tools like SCAT, LSMW, etc.
Normal Sales Order Cycle:-
Step 1: Sales Document Type
IMG > Sales and Distribution > Sales > Sales Documents >
Sales Document Header:
1. Sales Document Type:The sales document types represent the different business transactions, such as Inquiry, Quotation, Sales Order, etc. To create new sales order type, always copy as with reference to similar sales order. If possible use standard sales order.
2. Define Number Ranges For Sales Documents: Maintain number range with discussion with core team.
3. Assign Sales Area To Sales Document Types:
A. Combine sales organizations / Combine distribution channels / Combine divisions: Ensure to maintain these, else Sales Order creation will give error.
B. Assign sales order types permitted for sales areas: Assign only required Sales Order Types to required Sales Area. This will minimize selection of Sales Order Type as per sales area.
Sales Document Item:
1. Define Item Categories: If possible use Standard Item Category. Incase if required to create new, copy as from standard & maintain New.
2. Assign Item Categories: If possible, use standard. Formula for deriving item category: Sales Document Type + Item Category Group + Usage + Higher Level Item Category = Item Category
Schedule Line:
1. Define Schedule Line Categories: If possible use Standard Schedule Lines. Incase if required to create new, copy as from standard & maintain New.
2. Assign Schedule Line Categories: If possible, use standard. Formula for deriving Schedule Line: Item Category + MRP Type / No MRP Type.
Step 2:
IMG > Logistic Execution > Shipping > Deliveries >
1. Define Delivery Types: If possible use Standard Delivery Type. Incase if required to create new, copy as from standard & maintain New.
2. Define Item Categories for Deliveries: If possible use Standard Item Categories for Delivery Type. Incase if required to create new, copy as from standard & maintain New.
3. Define Number Ranges for Deliveries: Ensure to maintain number range.
Step 3:
IMG > Sales and Distribution > Billing >
1. Define Billing Types: If possible use Standard Billing Type. Incase if required to create new, copy as from standard & maintain New.
2. Define Number Range For Billing Documents: Ensure to maintain number range.
3. Maintain Copying Control For Billing Documents: Maintain relevant copy controls such as Sales Order to Billing, Deliver to Billing, etc.
he configuration differs from scenario to scenario & requirement of the client.
Interesting &important link to learn much more about configuration & business process is as under:
Link: http://help.sap.com/
Path: SAP Best Practices --> Baseline Packages --> Based on SAP ECC 5.00 --> Select Country: for eg, Localized for India --> Technical Information --> Building Blocks --> Select Country for eg, India --> List of Basic Configuration & scenarios will be listed.
Select the required basic configuration / scenario. These will consist of overview, configuration guide, business process, master data &so on.
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Cash Sale & Rush Order
Cash Sales and Rush Orders
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Contracts
General Contract Processing
http://help.sap.com/erp2005_ehp_02/helpdata/en/5e/69a1228f6211d2a9f60000e8a6f09e/frameset.htm
Renewing Contracts
http://help.sap.com/erp2005_ehp_02/helpdata/en/2c/275c9c456a11d189440000e829fbbd/frameset.htm
Subsequent Rental
http://help.sap.com/erp2005_ehp_02/helpdata/en/42/c820c5f8191377e10000000a1553f7/frameset.htm
Real Estate Contract
http://help.sap.com/erp2005_ehp_02/helpdata/en/8d/fb783b05efdb18e10000000a114084/frameset.htm
Value Contract
http://help.sap.com/erp2005_ehp_02/helpdata/en/dd/55fd7a545a11d1a7020000e829fd11/frameset.htm
Creating and Sending Complaint Notifications
http://help.sap.com/erp2005_ehp_02/helpdata/en/2a/df32f73d7a4bbd8d6e50b32e9227e8/frameset.htm
Use of Value Limits (for Unplanned Services)
http://help.sap.com/erp2005_ehp_02/helpdata/en/c3/72cd0755cd11d189660000e8323c4f/frameset.htm
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Quantity Contract
http://help.sap.com/erp2005_ehp_02/helpdata/en/dd/55fd60545a11d1a7020000e829fd11/frameset.htm
http://help.sap.com/erp2005_ehp_02/helpdata/en/70/23c791419311d2ac100000e829fbfe/frameset.htm
Batch Determination in Quantity COntract
http://help.sap.com/erp2005_ehp_02/helpdata/en/25/283c804f7811d18a150000e816ae6e/frameset.htm
Customer Contracts
http://help.sap.com/erp2005_ehp_02/helpdata/en/dd/55fd53545a11d1a7020000e829fd11/frameset.htm
Purchase Contract
http://help.sap.com/erp2005_ehp_02/helpdata/en/70/23c6ce419311d2ac100000e829fbfe/frameset.htm
Contract Settlement & Billing
http://help.sap.com/erp2005_ehp_02/helpdata/en/ea/00efa6f94011d2968c006094b92c6a/frameset.htm
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Service Contract
http://help.sap.com/saphelp_sm40/helpdata/en/8f/b4113a7e31e403e10000000a11402f/frameset.htm
Processing Service Contract
http://help.sap.com/saphelp_46c/helpdata/en/e6/4a8f849e0311d189b70000e829fbbd/content.htm
Service Order Processing
http://help.sap.com/saphelp_crm40/helpdata/en/81/78963ec975667fe10000000a114084/content.htm
Sub Contracting Cycle
(1) You have a material that can be procured externally, and you have maintained BOM with components. Any waste generated and received during subcontracting process can be maintained as component with negative quantity.
(2) You create a subcontracting PO (PO with Item Category L). You can also maintain Purchase Info Record for Subcontract category for material and subcontractor.
(3) You make a transfer posting to issue components for SC PO. Material is sent to subcontractor. As material remains under your ownership, system does not make any value entry. But quantity is shown as "Material Provided to Vendor"
(4) You receive finished material against SC-PO. You also specify components consumed in manufacturing of finished goods. Additionally, if you have negative components in BOM, now you'll also receive subcontracting by-products. There are three events, so three accounting entries are generated:
DR FG Stock/ SC By-Product Stock
CR Change in Stock (FG/ SC By-Product )
(for finished goods received)
DR Subcontracting Charges
CR GR/IR Clg
(for moneys payable to Subcontractor)
DR Consumption (Components)
CR Change in Stock (FG/ SC By-Product )
(material provided to Vendor is now charged to expense)
(5) You do the IV for SC Invoice, and the process is complete.
Process of Subcontract in MM
Sub-contract business process:
You want to buy material from the supplier (processed material/ assembled item) , but for some reason (quality of certain item / price ) you will give some component to vendor .
Vendor shall process the item / use the item provided & supply the final item.
SAP process:
1.Create the finished goods material code.
2.Maintain the BOM for the material.
3.Create PO with item category as "L" .
4.Issue material to vendor with movement type 541
5.Receive the material against the PO with movement type 101.
6.MIRO to account for vendor's invoice for the service charge& material used by him.
Can anybody tell me how a process has to be given to subcontracting?
Suppose, I have 3 operations 1)weaving 2)dyeing 3)cutting & packing
if no 2 process (i.e Dyeing) has to be given to subcontracting, what process should i follow ?
The following process to be followed for subcontracting.
1. Item code(material master) to be created at the stage of before dyeing.
2. Item code(material master) to be created after Dyeing as subcontracted item.(F30)
3. Bill of material to becreated for the material(2) calling for material(1)
4. Inforecord and source list to be created for material(2) with the corresponding vendor
5. PO to be released for material (2)
6.Along with PO the material(1) to be issued to vendor
7.On receipt of material when GR is made the stock with vendor will get updated.
How to Create a Subcontract Order?
To create a subcontract order, proceed as follows:
Enter the material you want to order and the item category for subcontracting (L) in the order item.
Press ENTER to display the screen for component processing.
Enter the components that the vendor requires to manufacture the product.
Please note:
You do not need to enter the date required for the components. This date is proposed by the system when you press ENTER.
It is calculated as follows:
Delivery date of the item - Planned delivery time
If you do not want the quantity of the components to be changed if the order quantity of the end product is altered, set the indicator Fixed quantity (column F).
You can determine whether the components are available on the date required by selecting Edit -> Availability check.
If you entered a bill of material as the material in the subcontract order, the components are created automatically.
If you want to determine the components in the bill of material at a later date (for example, if the bill of material is subsequently changed), choose Item -> Component -> New BOM explosion. The existing components are deleted and redetermined in the bill of material.
Save the purchase order.
When you print the purchase order, the components are printed per order item.
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Scheduleing AGreements
Creating Schedule Agreements
http://help.sap.com/erp2005_ehp_02/helpdata/en/75/ee0f8155c811d189900000e8322d00/frameset.htm
Controling Scheduling Agrement
http://help.sap.com/erp2005_ehp_02/helpdata/en/93/7439ee546011d1a7020000e829fd11/frameset.htm
Example Data
http://help.sap.com/erp2005_ehp_02/helpdata/en/8a/815cc3b36211d188e70000e8216438/frameset.htm
Mass Maintenance of Scheduleing Agreements
http://help.sap.com/erp2005_ehp_02/helpdata/en/1a/8b4bbecdd74536acd4e970faaf6e2d/frameset.htm
Initial Data Transfer
http://help.sap.com/erp2005_ehp_02/helpdata/en/49/87c646f4a311d1955100a0c9306667/frameset.htm
Analysis & Copying of Scheduling Agreements
http://help.sap.com/erp2005_ehp_02/helpdata/en/45/f9a69036035f4be10000000a114a6b/frameset.htm
Processing Scheduling Agrements
http://help.sap.com/erp2005_ehp_02/helpdata/en/bd/1850f298a911d194fc00a0c9306667/frameset.htm
Scheduling Agreements for Suppliers
http://help.sap.com/erp2005_ehp_02/helpdata/en/93/743962546011d1a7020000e829fd11/frameset.htm
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Credit Memo
Credit Memo
http://help.sap.com/erp2005_ehp_02/helpdata/en/a8/b99890452b11d189430000e829fbbd/frameset.htm
Creating Credit Memo / Debit Memo
http://help.sap.com/erp2005_ehp_02/helpdata/en/dd/561076545a11d1a7020000e829fd11/frameset.htm
Creating Credit Memo / Debit Memo Requests
http://help.sap.com/erp2005_ehp_02/helpdata/en/dd/55fed1545a11d1a7020000e829fd11/frameset.htm
Credit & Debit Memos
http://help.sap.com/erp2005_ehp_02/helpdata/en/a2/40418a496e11d3b3850008c719be0f/frameset.htm
Processing Credit Memo : Example
http://help.sap.com/erp2005_ehp_02/helpdata/en/4e/b3c399a1f711d194e700a0c9306794/frameset.htm
===
Debit Memo : http://help.sap.com/erp2005_ehp_02/helpdata/en/8d/a4b3880bc4c441905801d5025a5600/frameset.htm
====
Return process
You need to receipt the rejected goods through SD Module (VA01 - Sales Order type RE).
The steps are as follows :
1. Create a return request. (Using Sales Order in SD)
2. Create outbound delivery according to return request.
3. If the setting is correct in the outbound delivery screen SAP will automatically switch post goods issue button into post goods receipt. The setting is in sales order item category and delivery type.
4. In the standard system the movement type used is 651.
5. After post goods issues receipt is done using outbound delivery, the quantity is placed in blocked stock without value updating.
6. You will then decide if the return quantity are indeed bad stock or not.
7. Transfer Posting from block stock to unrestricted stock (mvt type 453), this will have accounting effect (Debit Inventory, Credit COGS)
8. Goods Issue to scrap account how to create new titles which can be used in creating the "address" view on the Vendor master.{T-Code: XK01}
In config go to Basis Components --> basis services --> Address Management --> Maintain title texts
Order type (RE)
Returns (RE) (VA01) Order will be placed as a return type order
 PGR (VL02N) post goods receipt
 Billing (VF01) --> Credit Memo is Raised
Accounting (VF02) --> Credit memo is passed to Accounting tables
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Calcelling Invoice.
VF11 --> PGI (VL09N)
===
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Reward if USeful
Thanx & regrads.
Naren..

PCUI: Setting system status in sales documents

Hi experts!
For sales documents (e.g. Quotations, Complaints) in PCUI, we lack the possibility to enter the system status. In PCUI, only the user status can be changed. In SAP GUI, both system and user status can be set.
For replication issues, we need to set the system status for quotations to "Released". Any idea how this can be achieved? Is there a way to do so via action profile or so? Any other ideas?
Thanks,
Sebastian

Hi,
thanks for your answer. What you describe is correct for the status complete. If I set the user status complete, the system status is also changed to complete. But if I set the user status released, the system status is "in progress" (and not released).
Do you know where I can set the relationship between user status and system status? Or what do you mean by "the user status that corresponds to the 'Released' system status"? How can I check the correspondance?
thanks,
Sebastian

Controling Sales Document

Hai Experts,
Can u plz let me know in wat ways Sales document type, schedule line category and item category controls the sales documents. Its given tat these 3 wil control sales document but in wat way its helpful to control these documents? Plz give me some examples. Thanking you.
Regards,
J. SriramChakravarthy.
Edited by: sri ram on Mar 12, 2009 6:40 AM

Hi sri ram,
Sales document type, item type and item category
The sales document type, item type and item category define the way in which advertising sales are replicated and controlled in the system.
The sales document type is specified during sales document creation.
The item type and category are specified during document item creation. Active item types for sales document processing are defined in Customizing.
Document items of various item types or categories can be created in a sales document.
The item types are defined in the system.
Admissible item categories for each sales document type have been defined in Customizing.
Activity
Menu path
Assign item categories to sales document types
SAP Media --->Advertising Management --->Sales -
>Order --->Sales Document -
>Sales Document Item -
>Assign Item Category to Sales Document Type
If you assign the standard item and full and partial credit memo item categories to a sales document type, you can replicate associated business transactions in a single sales document by creating order and credit memo items in this document.
See also: Item Category
Create document flows
The sales document type, item category and copying variant control document flow.
To define document flow, specify the copying variants to be used to create follow-on documents and/or follow-on items for each sales document type and item category. Copying variants define the sales document type and item category in follow-on documents and/or follow-on items, such as those for credit memos or those used to convert offers to orders.
Create credit memo items
This function copies selected data from a template item within a sales document. You want to copy all schedule line data for a complaint into a new document item. The copying variant indicates that the item category for the new item is a credit memo.
Unlike a document item copy with reference to a document item, the system retains manual changes to the schedule line, such as manual surcharges or discounts, ad spec assignments or quantity changes for a document item copy with reference to a schedule line if you have defined the schedule line copying variant accordingly.
Thanks,
Swamy H P

Report to display sales documents

Hi Experts:
I need to send a list of sales documents. To do so I understand that I need a executable report.
The only programm, I know is SAPLCRM_1O_MANAG_UI, but this is not executable.
Is there any standard programm I can use?
Or do you have any advices which functions to use to build our own programm?
Best regards,
Cristina

Try function CRM_ORDER_GETLIST. If you need report, you will have to develop it. In that case use function crm_order_read to retrive data.

Report to show the followup sales documents and items

Sales had executed many sales quotations with customers over a period of time.
Now the Sales Staff wanted to know how many sales documents and what/how many sales items are being purchased by the customer with respect to the quotation.
Is there a report that list out the sales documents and items created w/respect to a particular quotation instead of looking at the document flow which is difficult to diagnose.
Thanks

hello, friend.
you can try table VBFA, where you can see sales documents and their subsequent documents.
for a general listing of quotations, use tcode VA25.
regards.

Sales document report for all open documents

hi i need the code for sales document report for all open documents is sd
... can anyone help me out.
thanks in advance

Try transaction VA05. In that choose "Open Orders" along with other selection criteria.
If you want the Open sales order qty in output and its not displayed, do the following.
Sales -> System modification -> create new fields ( without condition technique) -> New fields for lists.
You can change V05TZZMO and structure VBMTVZ from there or use SE38 / SE11.
For both you'll need an object registration in OSS.
Hope this helps.
Thanks,
Balaji

Crystal Report - multiple sales document types

In XLR, I can easily drag 'DocNum', 'DocDate', 'Sales Doc Type' fields and specify the filter to show sales doc type equal to A/R invoice and A/R credit memo. It neatly shows various types of sales documents and display them in rows.
In crystal, I have to drag the 'DocNum', 'DocDate' fields for A/R Invoice, A/R credit memo individually under different columns. Is there a way I can dispaly mixed sales document types in rows? Thanks.

Hi,
In XLR, you get the data from JDT1 table. You can do the same for CR.
Thanks,
Gordon

Function Module to Generate Outbound IDOC for Sales Documents

Hello Experts,
Can someone please help me, I need to know which function module to use in order to generate the outbound IDOC for sales documents. Some of the fm's I have come across are the following:
IDOC_OUTPUT_ORDERS, but actually for Purchase Orders
IDOC_OUTPUT_ORDRSP, but did not generate any IDocs for my sample Sales Order.
Points will be given for any help provided.
Thanks in advance.

Hi Nagaraj,
I tried using the IDOC_OUTPUT_ORDERS but I keep getting an error that the Purchase Order <xxx> does not exist, even though the document I tried is a sales order. For everyone's reference here is the code:
form process_data.
DATA v_idoc TYPE edidc-docnum.
DATA i_edidd TYPE TABLE OF edidd.
DATA wa_idoc_ctrl TYPE edidc.
LOOP AT i_nast INTO wa_nast.
 CLEAR i_msgs[].
 CALL FUNCTION 'WFMC_PROTOCOL_GET'
 EXPORTING
 cps_nast = wa_nast
 tables
 messages = i_msgs
 EXCEPTIONS
 NOT_FOUND = 1
 OTHERS = 2.
 LOOP AT i_msgs INTO wa_msgs WHERE arbgb EQ 'E0'.
*--- Check first if there is an IDOC
 IF wa_msgs-msgv1 IS INITIAL.
 CONTINUE.
 ENDIF.
 v_idoc = wa_msgs-msgv1.
 CLEAR i_edidd[].
 CLEAR wa_idoc_ctrl.
 CALL FUNCTION 'IDOC_READ_COMPLETELY'
 EXPORTING
 document_number = v_idoc
 IMPORTING
 IDOC_CONTROL = wa_idoc_ctrl
* NUMBER_OF_DATA_RECORDS =
* NUMBER_OF_STATUS_RECORDS =
 TABLES
* INT_EDIDS =
 INT_EDIDD = i_edidd
 EXCEPTIONS
* DOCUMENT_NOT_EXIST = 1
* DOCUMENT_NUMBER_INVALID = 2
 OTHERS = 3.
 CALL FUNCTION 'IDOC_OUTPUT_ORDERS'
 EXPORTING
 object = wa_nast
 control_record_in = wa_idoc_ctrl
* IMPORTING
* OBJECT_TYPE =
* CONTROL_RECORD_OUT =
 tables
 int_edidd = i_edidd
* EXCEPTIONS
* ERROR_MESSAGE_RECEIVED = 1
* DATA_NOT_RELEVANT_FOR_SENDING = 2
* OTHERS = 3
 IF sy-subrc <> 0.
* MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
* WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
 ENDIF.
 COMMIT WORK.
 ENDLOOP.
ENDLOOP.

Sales document 400136021 is currently being processed (by user MNAUSHAD (C2

Hi Friends,
   Iam using Mobile Sales and iam getting an error when iam opening the sale order created in laptops
   Scenario : Sale order created in laptop got replicated in CRM and R/3 and delivery got created in
                   R/3.
                   The replicated sales document is not seen in the Document flow in CRM enterprise
                    I could not find any queue's in SMQ2 or in SMQ1 both in R/3 or in CRM.
                    when i open the same sale order in VA02 iam getting the error.
   Sales document 400136021 is currently being processed (by user MNAUSHAD (C2)
   Let me know if any of you has faced the same issue,
   Regards,
   Satish Kumar

Hi Wolfard,
Please find my answers,
1. Does this error also occur when creating a similar sales document in CRM directly (i.e. it is rather a   CRM related issue than mobile related)? - No from CRM enterprise to R/3 i dont find an error- It is more of a Sync issue between Mobile> CRM> R/3.
b) Do you know a user or batch name in CRM resp R/3 with that name mentioned by you?
    I know the user name - but this user name is not at all related.
c) Please be aware that those queues smq1/2 are dynamical i.e. after processing the data the entries were deleted again; only in case of a sys fail the queues would be stopped; in the particular case of waiting for processing in R/3 there would be a queue status "WAITUPDA"
I accept the queues are dynamic and it will deleted after it is processed,, The issue is that i dont find any queue in SMQ1 in R/3 and also in SLG1 on that particular date i could find the Log number with the error
With the help of Log error i can find out the sale order.
Trust it is ok
satish

In FBL5N report user wants the sales document number to be displayed,

HI, Guys
Need ur help to sort out the problem
In FBL5N report user wants the sales document number to be displayed,
but the sales ducument number column is coming blank and this needs to pick from VBRP table
As I discussed with Abaper, he reqiures a key field which common in BSEG abd VBRP table
So,Please guide me in approaching the right way
Munender

Hi,
Speak with your SD consultant. They can set up the copy control in SD so that the sales order is populated in the invoice in field ZUONR (Assignment).This will then copy to the assignment field in accounting.
Alternatively you can use an exit to populate another field during the Posting.
Kind regards

Delta changes in R/3 sales document are not coming into CRM

Hi Middleware experts,
We are on CRM 5.0 SP 005 with ECC 5.0 SP 007 and using the scenario X for sales documents replication.
Now the order is created in CRM and successfully transfered to R/3. I can see 3 Bdocs in SMW01 with green lights. First Bdoc says 'R/3 adapter is called', second Bdoc says 'the order is successfully saved' and displays a warning 'The sales document is not yet complete: Edit data' and third Bdoc has no messages. Also I do not see any struck queues in CRM and in R/3
I am able to edit the sales document in both the systems as per the scenario X. Now I have completed and saved the document in R/3. Surprisingly these changes are not coming into CRM and no new entries in SMW01. Also R/3 SMQ1 and CRM SmQ2 doesn't show any entries. I am also not able to debug, since I do not see any Bdocs in SMW01.
Now, if I changes the document in CRM and these changes are coming into R/3.
Also all documents created in R/3 are successfully going into CRM including delta changes in R/3.
I do not have any clue on what is happening? Highly appreciated, if you can help me.
Thanks,
PK

Hi PK,
In R3AC1 only we put the filter. So if you do not have any other filter then make sure that you are changing the order which was created not before the date mentioned.
I would recommend you to just deregister the CRM system in R/3 Transaction SMQS and do some changes in the orders and check any queues are getting created corresponding to that order, If yes that means filter is not an issue. Then debug the queue and find the exact problem. Also make sure that the order you are changing in R/3 is of the same order type what you have mentioned in the filter.
Make sure to registor back the CRM other wise all the queues will get stuck in R/3 outbound.
Reward points if it helps!!
Best regards,
Vikash.
Message was edited by: Vikash Krishna

Sales documents missing from data base

Hi
Their is this unique problem, we have created sales order 'OR' and saved it, system has generate some document no xxxx
as soon as we go for billing, system message is
SD document xxxxxx is not in the database or has been archived
Message no. V1302
Diagnosis
This message is issued if no document header (VBAK) can be found
(discrepancies in R/3) for a sales requirement single record.
System Response
In the initial sales order supply, the following error message appears
'Document xxxxxx not available' V1 302.
Procedure
If an error occurs in initial data supply in APO, discrepancies have
occurred between the requirements and sales documents in R/3. This
discrepance can be corrected in R/3 using report SDRQCR21.
we have checked after running the report as well, we have chaged the material ans sold and ship to part as well, noting is happening, advice what can be done
regards
Niti Narayan

hi,
this is to inform you that,
please check MRP config settigns for the same.
please check if there is any discrepencies in MRP views of MMR.
please check from sales order requriment is getting generated in MD04.
and finally
run the report to check and correct the discrepencies in SE38,SDRQCR21.
regards,
balajia.

Sales Document Flow - Ref. Value not showing correct currency

I have a question about document flow currency in ECC6.0. We recented upgraded to ECC6.0 from 4.7 and noticed the changes to document flow. We are a US based company with sales offices in Europe. Our European offices are finding that that document flow in ECC6.0 shows in base currency of USD. Even thought the sales order was entered in EUR euros. Is this intended to be this way; since it is causing our offices in Europe some confusion? I searched forums an SAP notes and did not find any references. Has anyone see this in ECC6.0
Example Document Flow: Line Level (I do not see Ref Value at header level)
Note Sales Document was entered in EUR euros.
Document     Quantity     Unit     Ref. Value     Currency
Standard Order 0025082768 / 10     12 EA     5,207.54 USD
...Delivery 0080211725 / 10     12 EA
.....Picking request 20100423 / 10     12 EA
.....Handling unit 0001221687 / 1     12 EA
.....GD goods issue:delvy 4901261948 / 1     12 EA     1,690.08 GBP
...Invoice 0092006736 / 10                           12 EA     5,207.55 USD
Accounting document 0092006736     12 EA
If I highlight top line in document flow, I see the following in lower part of screen. This is the currency entered on the sales order.
0025082768     10          12     EA     3,847.80     EUR

Smile,
Thanks for pointing those configuration points out.   I checked my system and found the following. I do not see any change documents for the configuration points, so they have been set this way since our implemenation in 2005.
XD02 is customer master change, the customer on my order is set to EUR in sales in distribution tabs.
OX02 - Company Code
1000     Middleton     USD...ok
2000     London     GBP   ok
2100     Munich     EUR...ok
2210     Amsterdam     EUR...ok
4000     Hong Kong     USD...ok
I think OVX5 is not set correctly, should be same as OX02. If I change them, do I need to run an update in the system for old data? Or is it as simple as changing the value here? I'm hesitant to change this not knowing how this will affect the system. Do you know?
OVX5 - Sales Org
1000     Middleton     USD...ok
2000     London     USD   should be GBP
2100     Munich     USD   should be EUR
2210     Amsterdam     USD...should be EUR
4000     Hong Kong     USD...ok
Thanks,
Tony Romain

Purchase orders and sales documents

hi what r the transaction codes for purchase orders and sales documents.

Hi Mohan,
ME2C Purchase Orders by Material Group
ME2J Purchase Orders for Project
ME2L Purchase Orders by Vendor
ME2M Purchase Orders by Material
ME2N Purchase Orders by PO Number
ME2W Purchase Orders for Supplying Plant
VA03 Ccreate Sales Order
VA03 Change Sales Order
VA03 Display Sales Order
Regards,
ok

Complaints in sales documents

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