Complete disaster and can't even contact support

Hi
I hope someone patient enough to read this can help me. I recently purchased an ipod touch second hand. I have the black box and original instructions - tiny tiny faded instructions.
Please bear with me, I know this is long.
1) whenever I play a song, it stops at the end of any single track. Anyway, after about a week of poking around I manage to get it to play more than one song. I think I'd tried the same solution a couple of times in the past but the screen is either very slow to react or else it jumps around a lot and I don't know what it has accepted as my input.
So far so good - its finally playing more than one song.
2) The ipod battery dies, so I recharge it. Once it has recharged I switched it on, and guess what, it only plays one song again.
This time I go into settings, and hit the restore to defaults option in the hope it might fix my song problem for good (and maybe even the issues with the screen, right?). Unfortunatley now everything seems to be in Chinese - how can that be the default?
3) I decide to purchase an upgrade, register with itunes and pay my 2.99. Guess what, after paying I can't see the download button. So I get iTunes to run a diagnostic and the final test fails and says that my ipod can't be seen - this is strange as when I fire up iTunes it shows me all the tracks on the ipod!
4) I try and contact technical support. However, I need my serial number. Yes, yes according to the site it so easy to find. Except I can't use the ipod menu because I can't find the about screen in chinese. Although the serial number is visible on the back of the ipod.....it is so so tiny I have to guess at the number. Clearly I must be blind, as I can't get the number correct and progress onto contact technical support.
PLEASE HELP - Anyone got any helpful ideas (short of thowing the thing out of the window)? I have never had an apple product before, and I can't currently understand why everyone else raves about them.
Many thanks in advance.

tiny tiny faded instructions.
You can of course download the user guide from Apple:
http://manuals.info.apple.com/enUS/iPod_touch_3.0_UserGuide.pdf
it is so so tiny I have to guess at the number. Clearly I must be blind, as I can't get the number correct and progress onto contact technical support.
Try using a magnifying glass.
I have never had an apple product before, and I can't currently understand why everyone else raves about them.
Next time you might consider buying a new one, or least buying one from a place where you can take it back if it does not work right.
Where do you live? Is there an Apple store nearby?

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