Compressor 4.1 waiting....

I've had the WORST luck using compressor 4.x of ANY Apple software since I started with my first Mac in 1987. Compressor repair has let me get the occassional job through on my old machine, but this version (4.1) has me livid.
I'm on a late 2013 rMBP 16GB RAM, 512 GB SSD, MacOSX 10.9.1, FCPx 10.1, Compressor 4.1. I'm simply attempting to take a 30 min H264 and convert it to a DV stream. Simple. I set up the task, and run the batch on "this computer" & all I get is Waiting...... NOTHING HAPPENS!
qmasterd in activity monitor is listed as not responding.
Ran the latest version of Compressor repair, repaired disk permisions.... am now at a loss as to how to get this app to actually do ANYTHING.
I'm hoping the brain trust out there has some insightfull suggestions.
thx

Hi Ed, just noticed this yesterday that Compressor.app's qmaster (buried these days) seems to be somewhat particular about the access (ACE) of the MOUNT of the cluster storage. You've probably noticed too that the cluster storage in V4.1 currently IS SET to access the path at /Users/Shared/Library/Application Support/Compressor/Storage only and ther's no parm to change it as there was prior to compressor.app V 4.1
Look here in using console.app ~/Library/Logs/Compressor:
contentcontroller:com.apple.qmaster.contentagent.log
jobcontroller:com.apple.compressor.cluster.admin.log
qmasterd.log
requestprocessor:com.apple.compressor.contentcontroller.log
servicecontroller:com.apple.stomp.transcoder.stomp.log
servicecontroller:com.apple.stomp.transcoderx-1.log
servicecontroller:com.apple.stomp.transcoderx-2.log
servicecontroller:com.apple.stomp.transcoderx-3.log
servicecontroller:com.apple.stomp.transcoderx.log
unfsd.log
and also system.log
Look for:
error: mkdir failed for path = [/Users/Shared/Library/Application Support/Compressor/Storage/628FAF27-3CA67A97/shared]"
nfs server macpro-nehalem-16core.local:/Users/...../Library/Application Support/Compressor/Storage/628FAF27-3CA67A97/shared: can not connect, error 65
Conditions like this will cause the batch submissions to wait. Others will as well. i.e can't mount, unable to WRITE to it , not avalable etc...
Also check for a .qsubexp directory in the TARGET folder of you your transcode. This has qmaster plists and some state into . It usually is built then purged by qmaster. You can clean it up as follows in these steps:
stop all current batches in Compressor.app V4.1
disable the SHARING host the current host in the compressor.app V4.1 (set slider to off)
Quit compressor.app v4.1
launch the Terminal.app
cd [to the target directory were the target transcode is being written} .. .e.g cd /volumes/diskarray/job123_compressor_distribution
enter rm -rf .qsubexp to remove the .qsubexp folder (note it's hidden OSX finder)
In addition, attempt to REMOVE the contents of the /Users/Shared/Library/Application Support/Compressor/Storage folder if you can. Attept tp empty the trash too.
verify the ACL for the (+i show permissions) for /Users/Shared/Library/Application Support/Compressor/Storage. (NOTE: if you are using OSX 10.9 server, then make sure its available in FILE SHARING... see permissions theere)
restart Compressor and ENABLE the sharing and the CLUSTER again
.. resubmit your job.
Post your results for others to see.
HTH
Warwick
Hong Kong

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x

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