Configuring my first Service Request

Hello all,
I'm just starting to learn Service Manager and wanted to begin with the Request Management bit.
Therefor I created an orchestrator runbook to add a user to a group.
In the 'initialize data' step, I created 2 string variables: User and Group.
I then went into SCSM and let the SORCH connector run.
After that I could see my runbooks imported.
From my runbook, I created the Runbook activity Template and made sure to check the 'is ready for automation' flag.
I placed this template in a custom MP.
Next off I created a Service Request in the same MP as here above and in the activities tab, I added my Runbook Automation Activity.
Then I went on to create a new Request offering.
Inside the request offering, I selected my newly created Service Request Template and configured 2 prompts with the query type.
In the configure part, I made it so that they write the input as a related item to the service request.
My problem arises when I have to map my prompts to something.
It seems that the prompts that I configured aren't available to map to the orchestrator input fields.
See attached file: http://1drv.ms/173fWJD
How can I accomplish this?
What did I do wrong?
Thanks in advance!
Filip

Hey
Selected CIs from query prompts can only be related to the SR or one of the activities. Therefore the SCORCH runbooks needs to connect back to SCSM and get those related objects. You cannot submit those values when the Runbook is triggered.
1 good Option is to always only accept the Runbook activity template id and map this id to the Input Parameter when you configure the RB template. After that you can connect back to SCSM, go through the relationship to the SR and then to the selected/related
user and Group. Once you have all together you can do the modification in ADDS.
Cheers
Marcel
Marcel Zehner // Blog --> http://marcelzehner.ch // Twitter --> @marcelzehner // Business --> http://www.itnetx.ch

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Hi Experts,
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http://blogs.technet.com/b/servicemanager/archive/2012/05/22/working-with-relationships-in-the-scsm-orchestrator-integration-pack.aspx

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So here's the first problem with that: Which review activity? a SR can contain multiple RAs, so how do we decide if an arbitrary SR is approved or not?
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<Freeform>
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</ValueExpressionRight>
</SimpleExpression>
</Expression>
</And>
</Expression>
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</FreeformCriteria>
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</QueryCriteria>
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select IR.IncidentTierQueuesId, IR.IncidentTierQueuesValue
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ORA-12514: TNS:listener does not currently know of service requested in con

Hi All,
I am trying to create a physical standby using RMAN duplicate command.Yesterday I created it succesfully ,today I dropped the standby database I tried to create new one when I got hit by this error"
<code>
[email protected](standby) $ rman target sys/root123#@db1 auxiliary sys/root123#@standby
Recovery Manager: Release 11.2.0.1.0 - Production on Sun Mar 3 11:38:08 2013
Copyright (c) 1982, 2009, Oracle and/or its affiliates. All rights reserved.
RMAN-00571: ===========================================================
RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
RMAN-00571: ===========================================================
RMAN-00554: initialization of internal recovery manager package failed
RMAN-04005: error from target database:
ORA-12514: TNS:listener does not currently know of service requested in connect descriptor
[email protected](standby) $
</code>
below is my tnsname and listener files from primary
[email protected](db1) $ pwd
/u01/app/oracle/dbhome_1/network/admin
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $ ls -ltr
total 28
-rw-r--r-- 1 oracle oinstall 187 May 7 2007 shrept.lst
drwxr-xr-x 2 oracle oinstall 4096 Sep 12 22:12 samples
-rw-r--r-- 1 oracle oinstall 40 Jan 20 03:38 sqlnet.ora_1
-rw-r----- 1 oracle oinstall 1004 Mar 3 00:33 tnsnames.ora
-rw-r--r-- 1 oracle oinstall 1004 Mar 3 11:27 tnsnames13030311AM2745.bak
-rw-r--r-- 1 oracle oinstall 514 Mar 3 11:27 listener13030311AM2745.bak
-rw-r--r-- 1 oracle oinstall 508 Mar 3 11:28 listener.ora
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $ cat tnsnames.ora
# tnsnames.ora Network Configuration File: /u01/app/oracle/dbhome_1/network/admin/tnsnames.ora
# Generated by Oracle configuration tools.
DB1 =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = db1.primary.swapnilkambli.com)
RCAT =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = rcat.primary.swapnilkambli.com)
DB2 =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = db2.primary.swapnilkambli.com)
STANDBY =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = standby.swapnilkambli.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = standby.standby.swapnilkambli.com)
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $ cat listener.ora
# listener.ora Network Configuration File: /u01/app/oracle/dbhome_1/network/admin/listener.ora
# Generated by Oracle configuration tools.
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(GLOBAL_DBNAME = rcat.primary.swapnilkambli.com)
(ORACLE_HOME = /u01/app/oracle/dbhome_1)
(SID_NAME = rcat)
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521))
ADR_BASE_LISTENER = /u01/app/oracle
[email protected](db1) $
[email protected](db1) $ lsnrctl services
LSNRCTL for Linux: Version 11.2.0.1.0 - Production on 03-MAR-2013 11:42:52
Copyright (c) 1991, 2009, Oracle. All rights reserved.
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=primary.swapnilkambli.com)(PORT=1521)))
Services Summary...
Service "db1.primary.swapnilkambli.com" has 1 instance(s).
Instance "db1", status READY, has 1 handler(s) for this service...
Handler(s):
"DEDICATED" established:6 refused:0 state:ready
LOCAL SERVER
Service "db1XDB.primary.swapnilkambli.com" has 1 instance(s).
Instance "db1", status READY, has 1 handler(s) for this service...
Handler(s):
"D000" established:0 refused:0 current:0 max:1022 state:ready
DISPATCHER <machine: primary.swapnilkambli.com, pid: 2617>
(ADDRESS=(PROTOCOL=tcp)(HOST=primary.swapnilkambli.com)(PORT=23611))
Service "rcat.primary.swapnilkambli.com" has 1 instance(s).
Instance "rcat", status UNKNOWN, has 1 handler(s) for this service...
Handler(s):
"DEDICATED" established:0 refused:0
LOCAL SERVER
The command completed successfully
[email protected](db1) $ tnsping db1
TNS Ping Utility for Linux: Version 11.2.0.1.0 - Production on 03-MAR-2013 11:43:36
Copyright (c) 1997, 2009, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = db1.primary.swapnilkambli.com)))
OK (0 msec)
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $ tnsping standby
TNS Ping Utility for Linux: Version 11.2.0.1.0 - Production on 03-MAR-2013 11:43:44
Copyright (c) 1997, 2009, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = standby.swapnilkambli.com)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = standby.standby.swapnilkambli.com)))
OK (0 msec)
and below are my entries from standby server
[email protected](standby) $ pwd
/u01/app/oracle/dbhome_1/network/admin
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $ ls -ltr
total 24
-rw-r--r-- 1 oracle oinstall 187 May 7 2007 shrept.lst
drwxr-xr-x 2 oracle oinstall 4096 Sep 12 22:12 samples
-rw-r----- 1 oracle oinstall 576 Mar 3 11:21 tnsnames.ora
-rw-r--r-- 1 oracle oinstall 576 Mar 3 11:25 tnsnames13030311AM2540.bak
-rw-r--r-- 1 oracle oinstall 514 Mar 3 11:25 listener13030311AM2540.bak
-rw-r--r-- 1 oracle oinstall 514 Mar 3 11:26 listener.ora
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $ cat tnsnames.ora
# tnsnames.ora Network Configuration File: /u01/app/oracle/dbhome_1/network/admin/tnsnames.ora
# Generated by Oracle configuration tools.
DB1 =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = db1.primary.swapnilkambli.com)
STANDBY =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = standby.swapnilkambli.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = standby.standby.swapnilkambli.com)
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $ cat listener.ora
# listener.ora Network Configuration File: /u01/app/oracle/dbhome_1/network/admin/listener.ora
# Generated by Oracle configuration tools.
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(GLOBAL_DBNAME = standby.standby.swapnilkambli.com)
(ORACLE_HOME = /u01/app/oracle/dbhome_1)
(SID_NAME = standby)
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = standby.swapnilkambli.com)(PORT = 1521))
ADR_BASE_LISTENER = /u01/app/oracle
[email protected](standby) $
[email protected](standby) $ lsnrctl services
LSNRCTL for Linux: Version 11.2.0.1.0 - Production on 03-MAR-2013 11:43:14
Copyright (c) 1991, 2009, Oracle. All rights reserved.
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=standby.swapnilkambli.com)(PORT=1521)))
Services Summary...
Service "standby" has 1 instance(s).
Instance "standby", status BLOCKED, has 1 handler(s) for this service...
Handler(s):
"DEDICATED" established:0 refused:0 state:ready
LOCAL SERVER
Service "standby.standby.swapnilkambli.com" has 1 instance(s).
Instance "standby", status UNKNOWN, has 1 handler(s) for this service...
Handler(s):
"DEDICATED" established:3 refused:0
LOCAL SERVER
The command completed successfully
[email protected](standby) $ tnsping db1
TNS Ping Utility for Linux: Version 11.2.0.1.0 - Production on 03-MAR-2013 11:49:12
Copyright (c) 1997, 2009, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = db1.primary.swapnilkambli.com)))
OK (0 msec)
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $ tnsping standby
TNS Ping Utility for Linux: Version 11.2.0.1.0 - Production on 03-MAR-2013 11:49:18
Copyright (c) 1997, 2009, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = standby.swapnilkambli.com)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = standby.standby.swapnilkambli.com)))
OK (0 msec)
tnsping works from both side I am able to connect from primary as below:
[email protected](db1) $ rman target sys/root123#@db1 auxiliary sys/root123#@standby
Recovery Manager: Release 11.2.0.1.0 - Production on Sun Mar 3 11:44:23 2013
Copyright (c) 1982, 2009, Oracle and/or its affiliates. All rights reserved.
connected to target database: DB1 (DBID=1402881212)
connected to auxiliary database: DB1 (not mounted)
RMAN>
DB version 11.2.0.1.0
OS version Linux 2.6.18-194.el5 #1 SMP Mon Mar 29 22:10:29 EDT 2010 x86_64 x86_64 x86_64 GNU/Linux
primary server--- primary.swapnilkambli.com
primary database--- db1
standby server--- standby.swapnilkambli.com
standby database--- standby
After I dropped the physical standby first time I did make some changes in tns of standby server which I dont recollect.
Help on this error ORA-12514 is available on internet but I did not find anything helpful to my situation
Edited by: user12860499 on Mar 2, 2013 10:45 PM

GOT IT!!!!
I check listener trace and found below:
Log messages written to /u01/app/oracle/diag/tnslsnr/standby/listener/alert/log.xml
03-MAR-2013 12:21:59 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=standby.swapnilkambli.com)(USER=oracle))(COMMAND=reload)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=186646784)) * reload * 0
03-MAR-2013 12:22:00 * service_register * standby * 0
Sun Mar 03 12:22:16 2013
03-MAR-2013 12:22:16 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=db1.primary.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=standby.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=127.0.0.1)(PORT=39512)) * establish * db1.primary.swapnilkambli.com * 12514
TNS-12514: TNS:listener does not currently know of service requested in connect descriptor
03-MAR-2013 12:22:20 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=standby.standby.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=standby.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.56.102)(PORT=54862)) * establish * standby.standby.swapnilkambli.com * 0
03-MAR-2013 12:22:20 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=standby.standby.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=standby.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.56.102)(PORT=54863)) * establish * standby.standby.swapnilkambli.com * 0
03-MAR-2013 12:22:20 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=standby.standby.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=standby.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.56.102)(PORT=54864)) * establish * standby.standby.swapnilkambli.com * 0
Sun Mar 03 12:22:27 2013
03-MAR-2013 12:22:27 * service_update * standby * 0
Sun Mar 03 12:22:40 2013
03-MAR-2013 12:22:40 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=standby.standby.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=primary.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.56.101)(PORT=60821)) * establish * standby.standby.swapnilkambli.com * 0
03-MAR-2013 12:22:40 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=standby.standby.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=primary.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.56.101)(PORT=60822)) * establish * standby.standby.swapnilkambli.com * 0
03-MAR-2013 12:22:40 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=standby.standby.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=primary.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.56.101)(PORT=60823)) * establish * standby.standby.swapnilkambli.com * 0
03-MAR-2013 12:22:42 * service_update * standby * 0
03-MAR-2013 12:22:45 * service_update * standby * 0
Sun Mar 03 12:22:51 2013
03-MAR-2013 12:22:51 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=db1.primary.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=standby.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=127.0.0.1)(PORT=39536)) * establish * db1.primary.swapnilkambli.com * 12514
TNS-12514: TNS:listener does not currently know of service requested in connect descriptor
there was a entry in /etc/hosts which was directing primary.swapnilkambli.com to 127.0.01
This was because I created this OS from a Virtual box template wherein that entry was made.
I changed the /etc/hosts to refelct the true address and it worked!!

ORA-12514 TNSlistener does not currently know of service requested in conne

When I connect in command prompt using username,password & Host String(tnsNames.ora). Its succeed as seen below.
C:\>sqlplus sonia/mypass@sonia - In this line First sonia is the userName & second Sonia is the host from the tnsnames.ora
SQL*Plus: Release 11.2.0.2.0 Production on Wed Jul 4 13:12:43 2012
Copyright (c) 1982, 2010, Oracle. All rights reserved.
Connected to:
Oracle Database 11g Express Edition Release 11.2.0.2.0 - ProductionBut When I use the sqlPlus screen to connect to Oracle -
UserNAme - sonia
Password - mypass
HostString - sonia
I am getting ERROR - ORA-12514 TNSlistener does not currently know of service requested in connect descriptor.
I am not getting why I am not able to LOGIN FROM SQLPLUS SCREEN.
I searched on the net, But still No LUck.My database is also started which I find using the C:>sc query OracleServiceXE
tnsnames.ora (LOCATION - C:\oracle\product\10.2.0\client_1\network\admin\tnsnames.ora
# tnsnames.ora Network Configuration File: C:\oracle\product\10.2.0\client_1\network\admin\tnsnames.ora
# Generated by Oracle configuration tools.
SONIA =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = sonia)(PORT = 1521))
(CONNECT_DATA =
(SERVICE_NAME = SONIA)
tnsNAmes.ora -C:\oraclexe\app\oracle\product\11.2.0\server\network\ADMIN
XE =
(DESCRIPTION =
    (ADDRESS = (PROTOCOL = TCP)(HOST = sonia)(PORT = 1521))
    (CONNECT_DATA =
      (SERVER = DEDICATED)
      (SERVICE_NAME = XE)
EXTPROC_CONNECTION_DATA =
(DESCRIPTION =
    (ADDRESS_LIST =
      (ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1))
    (CONNECT_DATA =
      (SID = PLSExtProc)
      (PRESENTATION = RO)
ORACLR_CONNECTION_DATA =
(DESCRIPTION =
    (ADDRESS_LIST =
      (ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1))
    (CONNECT_DATA =
      (SID = CLRExtProc)
      (PRESENTATION = RO)
Listener.ora -C:\oraclexe\app\oracle\product\11.2.0\server\network\ADMIN
XE =
SID_LIST_LISTENER =
(SID_LIST =
    (SID_DESC =
      (SID_NAME = PLSExtProc)
      (ORACLE_HOME = C:\oraclexe\app\oracle\product\11.2.0\server)
      (PROGRAM = extproc)
    (SID_DESC =
      (SID_NAME = CLRExtProc)
      (ORACLE_HOME = C:\oraclexe\app\oracle\product\11.2.0\server)
      (PROGRAM = extproc)
LISTENER =
(DESCRIPTION_LIST =
    (DESCRIPTION =
      (ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1))
      (ADDRESS = (PROTOCOL = TCP)(HOST = sonia)(PORT = 1521))
DEFAULT_SERVICE_LISTENER = (XE)I am still confused in that I have two tnsNames.ora in different locations.Is that OK?

hello All,
Thanks you all.
I am succeed in login through SQL PLus Screen. I make the two tnsNames.Ora exactly same. & it worked for me.
TnaNames.Ora
XE =
(DESCRIPTION =
    (ADDRESS = (PROTOCOL = TCP)(HOST = sonia)(PORT = 1521))
    (CONNECT_DATA =
      (SERVER = DEDICATED)
      (SERVICE_NAME = XE)
EXTPROC_CONNECTION_DATA =
(DESCRIPTION =
    (ADDRESS_LIST =
      (ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1))
    (CONNECT_DATA =
      (SID = PLSExtProc)
      (PRESENTATION = RO)
ORACLR_CONNECTION_DATA =
(DESCRIPTION =
    (ADDRESS_LIST =
      (ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1))
    (CONNECT_DATA =
      (SID = CLRExtProc)
      (PRESENTATION = RO)
) Through Command prompt : -
FIRST LOGIN
C:\>sqlplus sonia/mypass@XE
SQL*Plus: Release 11.2.0.2.0 Production on Fri Jul 6 14:04:35 2012
Copyright (c) 1982, 2010, Oracle. All rights reserved.
Connected to:
Oracle Database 11g Express Edition Release 11.2.0.2.0 - Production
SQL>SECOND LOGIN : -
C:\>sqlplus sonia/mypass@sonia
SQL*Plus: Release 11.2.0.2.0 Production on Fri Jul 6 14:03:50 2012
Copyright (c) 1982, 2010, Oracle. All rights reserved.
Connected to:
Oracle Database 11g Express Edition Release 11.2.0.2.0 - Production
SQL>1) I want to ask that, Now in TnsNames.Ora there is no HostString Exist named Sonia, then how in the second method (SEE ABOVE), I am able to login using sonia.
2) Secondly, I want to know how to get TNS_ADMIN value. I have tried but no output for me (SEE BELOW)
C:\>set TNS_ADMIN=%ORACLE_HOME%\network\admin
C:\>echo %ORACLE_SID%
%ORACLE_SID%
C:\>I have read on the net : - If ORACLE_HOME is not set, the output will simply give back %ORACLE_HOME%. It means my TNS_ADMIN is not set.

How to create a Demand in RPA from Service Request?

Hi All,
Could you please explain me how to create Demands to be shown in RPA when Service Request's status is set to Released.
I have done the below mentioned configurations so far.
Marked the "Resource Planning Relevance" in zitem category (copy of SRQI), created a Status profile with Released status with System status "RELE" and assigned this profile to ztransaction type (copy of SRVR).
Generally, Service Orders are referred as Demands and the released service orders are shown in RPA to assign to the most suitable and available service engineer. But our requirement is to create demands from Service Requests instead of Service Orders.
Please explain me how to proceed for this scenario. What are the settings do I have to perform in CRM system?
Kindly help me with your inputs.
Regards,
Maddy

Hi Anais Jaussaud,
Thank you very much for your reply.
My issue now is, after setting the status to Released in Service Request and saved, I checked for the demands in Resource Planning but the released Service Request is not displayed in Demands.
I had performed the settings mentioned above in my first post.
Please help me with what is missing..
Regards,
Maddy

Create a view - All Service Requests that contain a Completed Review Activity

In the Service Manager 2012 console, is it possible to create a view that displays Service Requests, with the view criteria being something like as follows:
Service Request status is In Progress
Service Request contains a Review Activity where the Review Activity status is In Progress
My intent is to provide a way for Service Desk Operators to be able to identify requests that are ready for implementation.
From what I'm seeing in the console, this sort of view is not possible as it appears that any view criteria must be derived from the view's target class.

Nothing like a bit of thread necromancy in the morning.
It turns out the solution to this question was quite straight forward (once you know where to look...)
The trick is creating a view based on one of the Service Request combination classes rather than the basic class itself, and then rephrasing my requirement after realising that what I was really after was a view containing Requests that have an In Progress
Manual Activity.
So...open the console, go to Work Items, right click on
Service Request Fulfillment and select Create View
On the General tab, give your view a name and select a Management in which it will be stored.
On the Criteria tab, click Browse to select a specific object class. Change the
Frequently used basic classes filter to Combination classes then enter 'Service Request' in the filter field.
Pick the Service Request and Activity class.
Now when configuring the criteria, you'll notice a little arrow next to the
Service Request class. Click on this arrow to expand the node, and select the
Contains Activity class.
Under the Available properties box, enter 'Status' in the search field. In my environment, I got two Status fields. Each corresponds to a specific Activity class. Select both of them and click
Add.
One of the Criteria will look like 'Contains Activity[Activity]Status'. Keep this one and delete the other from the Criteria box. Change the value to 'Completed'
While we're at it, select the Service Request class and add a criteria for the Service Request Status = 'In Progress'.
Click on the Display tab and select whatever fields you want to display in this view. Click
OK to save this view.
Now go to the Administration workspace and select the
Management Packs node. Export your management pack that contains your view and open the management pack in a text file viewer. Notepad++ works for me...
First search for the string that you used to name your view. It will be found towards the bottom of the MP in a DisplayString element in the LanguagePacks XML element. This element will have an ElementID.
Select the ElementID and search the entire file for this string. You want the instance that resides within a Presentation | Views | View element. From this point, scroll down until you get to a Criteria element. Within the Criteria element you will find
the two Expressions that were entered via the GUI. One of the Expressions corresponds to the Service Request.Status=In Progress criteria, the other corresponds to the Activity.Status=In Progress criteria. We will be changing the Activity criteria so that it
explicitly refers to a Manual Activity.
Identify the Expression that has the Property containing the string 'System.WorkItemContainsActivity'. We will be changing the TypeConstraint attribute of this criteria.
In this line, Replace the string 'System.WorkItem.Activity' with 'System.WorkItem.Activity.ManualActivity'
Save this file and import the management pack into SCSM

Alert to IC Agent when the status for the service request is changed

HI,
When a Service request status is changed to completed immediately the ic Agent should receive an Alert so that he can call the customer for survey. If he has not taken any action then the alert should be available in his inbox and an Alert should be sent to his manager that the Ic Agent has not done the survey.
With Regards,
Selvam T

Hi,
You may try in the service request action profile, when the status is set 'completed' then trigger the alert.
For this you have to first configure the alert.
Thanks,
Pandu

TNS:listener does not currently know of service requested in connect

[Oracle 10g 10.1.0.2] TNS:listener does not currently know of service requested in connect
hi,
My system is Windows XP.
Oracle 10g : 10.1.0.2.0
I can connect through sqlplus (and toad) with the following command:
sqlplus scott/tiger /
but I cannot connect with this: sqlplus scott/tiger@localhost:1521:cambridg
I am trying to connect to my database cambridg on my computer (named eclipse).
Where is the problem ? Can anyone help me here ?
This is my tnsnames.ora
# tnsnames.ora Network Configuration File: c:\oracle\product\10.1.0\Db_1\network\admin\tnsnames.ora
# Generated by Oracle configuration tools.
CAMBRIDG =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = ECLIPSE)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = cambridg)
EXTPROC_CONNECTION_DATA =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC))
(CONNECT_DATA =
(SID = PLSExtProc)
(PRESENTATION = RO)
And my listener.ora :
# listener.ora Network Configuration File: c:\oracle\product\10.1.0\Db_1\network\admin\listener.ora
# Generated by Oracle configuration tools.
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(SID_NAME = PLSExtProc)
(ORACLE_HOME = c:\oracle\product\10.1.0\Db_1)
(PROGRAM = extproc)
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC))
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = ECLIPSE)(PORT = 1521))
A tnsping works perfect :
C:\bob>tnsping cambridg
TNS Ping Utility for 32-bit Windows: Version 10.1.0.2.0 - Production on 30-JUIL.
-2005 14:46:11
Copyright (c) 1997, 2003, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = ECLIPSE)
(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = cambridg)))
OK (20 msec)
I get the following message:
C:\>sqlplus scott/tiger@localhost:1521:cambridg
SQL*Plus: Release 10.1.0.2.0 - Production on Sam. Juil. 30 15:10:58 2005
Copyright (c) 1982, 2004, Oracle. All rights reserved.
ERROR:
ORA-12514: TNS:listener does not currently know of service requested in connect
descriptor
Also, in the services running, I can see that the listener is started and running:
OracleOraDb10g_home1TNSListener
Maybe it has something to do with the other listener, that I cannot start:
OracleOraDb10g_home1TNSListenerSID_LIST_LISTENER
Any help would be much appreciated as I am currently stucked with that.
Thanks a lot

Muhammad Nadeem wrote:
hi all,
I have the following error when try to connect the database thru form developer:
TNS:listener does not currently know of service requested in connect descriptor
any one have the solution?
Regards:
mn=================================
A couple of important points.
First, the listener is a server side only process. It's entire purpose in life is to receive requests for connections to databases and set up those connections. Once the connection is established, the listener is out of the picture. It creates the connection. It doesn't sustain the connection. One listener, with the default name of LISTENER, running from one oracle home, listening on a single port, will serve multiple database instances of multiple versions running from multiple homes. It is an unnecessary complexity to try to have multiple listeners or to name the listener as if it belongs to a particular database. That would be like the telephone company building a separate switchboard for each customer.
Additional notes on the listener: One listener is capable of listening on multiple ports. But please notice that it is the listener using these ports, not the database instance. You can't bind a specific listener port to a specific db instance. Similarly, one listener is capable of listnening on multiple IP addresses (in the case of a server with multiple NICs) But just like the port, you can't bind a specific ip address to a specific db instance.
Second, the tnsnames.ora file is a client side issue. It's purpose is for address resolution - the tns equivalent of the 'hosts' file further down the network stack. The only reason it exists on a host machine is because that machine can also run client processes.
Assume you have the following in your tnsnames.ora:
larry =
(DESCRIPTION =
    (ADDRESS_LIST =
      (ADDRESS = (PROTOCOL = TCP)(HOST = myhost)(PORT = 1521))
    (CONNECT_DATA =
      (SERVICE_NAME = curley)
)Now, when you issue a connect, say like this:
$> sqlplus scott/tiger@larrytns will look in your tnsnames.ora for an entry called 'larry'. Finding it, tns sends a request through the normal network stack to (PORT = 1521) on (HOST = myhost) using (PROTOCOL = TCP), asking for a connection to (SERVICE_NAME = curley).
Where is (HOST = myhost) on the network? When the request gets passed from tns to the next layer in the network stack, the name 'myhost' will get resolved to an IP address, either via a local 'hosts' file, via DNS, or possibly other less used mechanisms. You can also hard-code the ip address (HOST = 123.456.789.101) in the tnsnames.ora.
Next, the standard networking process delivers the message to port 1521 on myhost. Hopefully, there is a listener on myhost configured to listen on port 1521, and that listener knows about SERVICE_NAME = curley. If so, the listener will spawn a server process to act as the intermediary between your client and the database instance. Communication to the server process will be on a randomly selected available port. At that point the listener is out of the process and continues to user port 1521 to await other connection requests.
What can go wrong?
First, there may not be an entry for 'larry' in your tnsnames. In that case you get "ORA-12154: TNS:could not resolve the connect identifier specified" No need to go looking for a problem on the host, with the listener, etc. If you can't place a telephone call because you don't know the number (can't find your telephone directory (tnsnames.ora) or can't find the party you are looking for listed in it (no entry for larry)) you don't look for problems at the telephone switchboard.
Maybe the entry for larry was found, but myhost couldn't be resolved to an IP address (say there was no entry for myhost in the local hosts file). This will result in "ORA-12545: Connect failed because target host or object does not exist"
Maybe there was an entry for myserver in the local hosts file, but it specified a bad IP address. This will result in "ORA-12545: Connect failed because target host or object does not exist"
Maybe the IP was good, but there is no listener running: "ORA-12541: TNS:no listener"
Maybe the IP was good, there is a listener at myhost, but it is listening on a different port. "ORA-12560: TNS:protocol adapter error"
Maybe the IP was good, there is a listener at myhost, it is listening on the specified port, but doesn't know about SERVICE_NAME = curley. "ORA-12514: TNS:listener does not currently know of service requested in connect descriptor"
Third: If the client is on the same machine as the db instance, it is possible to connect without referencing tnsnames and without going through the listener.
Now, when you issue a connect, say like this:
$> sqlplus scott/tigertns will attempt to establish an IPC connection to the db instance. How does it know the name of the instance? It uses the current value of the enviornment variable ORACLE_SID. So...
$> export ORACLE_SID=fred
$> sqlplus scott/tigerIt will attempt to connect to the instance known as "fred". If there is no such instance, it will, of course, fail. Also, if there is no value set for ORACLE_SID, the connect will fail.
check executing instances to get the SID
[oracle@vmlnx01 ~]$ ps -ef|grep pmon|grep -v grep
oracle    4236     1 0 10:30 ?        00:00:00 ora_pmon_vlnxora1set ORACLE_SID appropriately, and connect
[oracle@vmlnx01 ~]$ export ORACLE_SID='vlnxora1
[oracle@vmlnx01 ~]$ sqlplus scott/tiger
SQL*Plus: Release 10.2.0.4.0 - Production on Wed Sep 22 10:42:37 2010
Copyright (c) 1982, 2007, Oracle. All Rights Reserved.
Connected to:
Oracle Database 10g Enterprise Edition Release 10.2.0.4.0 - Production
With the Partitioning, OLAP, Data Mining and Real Application Testing optionsNow set ORACLE_SID to a bogus value, and try to connect
SQL> exit
[oracle@vmlnx01 ~]$ export ORACLE_SID=FUBAR
[oracle@vmlnx01 ~]$ sqlplus scott/tiger
SQL*Plus: Release 10.2.0.4.0 - Production on Wed Sep 22 10:42:57 2010
Copyright (c) 1982, 2007, Oracle. All Rights Reserved.
ERROR:
ORA-01034: ORACLE not available
ORA-27101: shared memory realm does not exist
Linux Error: 2: No such file or directory
Enter user-name: Now set ORACLE_SID to null, and try to connect
[oracle@vmlnx01 ~]$ export ORACLE_SID=
[oracle@vmlnx01 ~]$ sqlplus /scott/tiger
SQL*Plus: Release 10.2.0.4.0 - Production on Wed Sep 22 10:43:24 2010
Copyright (c) 1982, 2007, Oracle. All Rights Reserved.
ERROR:
ORA-12162: TNS:net service name is incorrectly specifiedOk, that is how we get from the client connection request to the listener. What about the listener's part of all this?
The listener is very simple. It's job is to listen for connection requests and make the connection (server process) between the client and the database instance. Once that connection is made, the listener is out of the picture. If you were to kill the listener, all existing connections would continue. The listener is configured with the listener.ora file, but if that file doesn't exist, the listener is quite capable of starting up with all default values. One common mistake with the listner configuration is to specify "HOST=localhost" or "HOST=127.0.01". This is a NONROUTABLE ip address. LOCALHOST and ip address 127.0.0.1 always mean "this machine on which I am sitting". So, all computers are known as "localhost" or "127.0.0.1". If you specify this address, the listener will only be capable of receiving requests from the machine on which it is running. If you specified that address in your tnsnames file - on a remote client machine - the request would be routed to the machine on which the requesting client resides. Probably not what you want.
=====================================

Responsible employee according to categories in service request

Hello Experts
I am trying to set employee responsible based on the category selected in the service request.Is there any way to configure it?

Hi Rashmi,
Prerequisite is, the responsible service team is determined based on the category selected.
The employee responsible will be determined only if the service team is determined properly based on the category selected.
Assigned the employees to the position in org model.
Create partner function(14) with access sequence 009, and maintain the org determination rule AC10000258 in access sequence. The first employee assigned to service team in org model will be displayed as employee responsible in transaction header level by deault, if you want to change the employee responsible in service request, you need to select the check box in parties involved assignment block in Service request, main partner column for the employee.
Regards,
Maddy

Error TNS: listener does not curnetly jnow of service requested in connect

hello
i get error TNS: listener does not curnetly jnow of service requested in connect descriptor
when i write tnsping ora920 i get
TNS Ping Utility for 32-bit Windows: Version 10.1.0.2.0 - Production on 02-└┬├.
-2010 23:26:55
Copyright (c) 1997, 2003, Oracle. All rights reserved.
Used parameter files:
C:\oracle\product\10.1.0\Client_1\network\admin\sqlnet.ora
TNS-03505: Failed to resolve name
C:\Users\fg>

784633 wrote:
hello
i get error TNS: listener does not curnetly jnow of service requested in connect descriptor
when i write tnsping ora920 i get
TNS Ping Utility for 32-bit Windows: Version 10.1.0.2.0 - Production on 02-└┬├.
-2010 23:26:55
Copyright (c) 1997, 2003, Oracle. All rights reserved.
Used parameter files:
C:\oracle\product\10.1.0\Client_1\network\admin\sqlnet.ora
TNS-03505: Failed to resolve name
That's not the same error you reported in the thread subject ....
A TNS-03505 is very much like a 12154.
=================================
ORA-12154: TNS:could not resolve the connect identifier specified
This error means one thing, and one thing only. The client could not find the specified entry in the tnsnames.ora file being used.
As a follow-on to that statement, remember that when you use a dblink, the database in which the link is defined is acting as a client to the database that is the target of the link. So in this case, the tnsnames.ora file on the host of your source should have an entry for your target db, as defined in the db_link.
And for the umpteenth time ... this error has NOTHING to do with the status of a listener. The connection request never got far enough to reach a listener. If anyone tells you to check a listener in response to ora-12154, they are not paying attention, or do not understand how TNS works. This error is the equivalent of not being able to place a telephone call because you don't know the number of the party you want to reach. You wouldn't debug that situation by going to the other guy's house and testing his telephone, or by going to the phone company and testing the switchboard. And you don't debug a ORA-12154 by checking the listener. If I had a top ten list of "Incredibly Simple Concepts (tm)" that should be burned into the brain of everyone who claims to be an Oracle DBA, it would include "ORA-12154 Has Nothing To Do With The Listener".
=================================
A couple of important points.
First, the listener is a server side only process. It's entire purpose in life is to receive requests for connections to databases and set up those connections. Once the connection is established, the listener is out of the picture. It creates the connection. It doesn't sustain the connection. One listener, with the default name of LISTENER, running from one oracle home, listening on a single port, will serve multiple database instances of multiple versions running from multiple homes. It is an unnecessary complexity to try to have multiple listeners or to name the listener as if it belongs to a particular database. That would be like the telephone company building a separate switchboard for each customer.
Second, the tnsnames.ora file is a client side issue. It's purpose is for address resolution - the tns equivalent of the 'hosts' file further down the network stack. The only reason it exists on a host machine is because that machine can also run client processes.
Assume you have the following in your tnsnames.ora:
larry =
(DESCRIPTION =
 (ADDRESS_LIST =
 (ADDRESS = (PROTOCOL = TCP)(HOST = myhost)(PORT = 1521))
 (CONNECT_DATA =
 (SERVICE_NAME = curley)
)Now, when you issue a connect, say like this:
$> sqlplus scott/tiger@larrytns will look in your tnsnames.ora for an entry called 'larry'. Next, tns sends a request to (PORT = 1521) on (HOST = myhost) using (PROTOCOL = TCP), asking for a connection to (SERVICE_NAME = curley).
Where is (HOST = myhost) on the network? When the request gets passed from tns to the next layer in the network stack, the name 'myhost' will get resolved to an IP address, either via a local 'hosts' file, via DNS, or possibly other less used mechanisms. You can also hard-code the ip address (HOST = 123.456.789.101) in the tnsnames.ora.
Next, the request arrives at port 1521 on myhost. Hopefully, there is a listener on myhost configured to listen on port 1521, and that listener knows about SERVICE_NAME = curley. If so, you'll be connected.
What can go wrong?
First, there may not be an entry for 'larry' in your tnsnames. In that case you get "ORA-12154: TNS:could not resolve the connect identifier specified" No need to go looking for a problem on the host, with the listener, etc. If you can't place a telephone call because you don't know the number (can't find your telephone directory (tnsnames.ora) or can't find the party you are looking for listed in it (no entry for larry)) you don't look for problems at the telephone switchboard.
Maybe the entry for larry was found, but myhost couldn't be resolved to an IP address (say there was no entry for myhost in the local hosts file). This will result in "ORA-12545: Connect failed because target host or object does not exist"
Maybe there was an entry for myserver in the local hosts file, but it specified a bad IP address. This will result in "ORA-12545: Connect failed because target host or object does not exist"
Maybe the IP was good, but there is no listener running: "ORA-12541: TNS:no listener"
Maybe the IP was good, there is a listener at myhost, but it is listening on a different port. "ORA-12560: TNS:protocol adapter error"
Maybe the IP was good, there is a listener at myhost, it is listening on the specified port, but doesn't know about SERVICE_NAME = curley. "ORA-12514: TNS:listener does not currently know of service requested in connect descriptor"
=====================================
C:\Users\fg>

Get Service Request ID

Hi everyone, I'm new to orchetrator and I'm trying to make a runbook that sends an email that has the Service Request ID number in its body. Which objects should I use and how should they be configured.

You need to use "Get Object" from the Service Manager integration pack and select a connection to service manager and the Service Request class. You can then use data from the "Get Object" activity in a subsequent activity (the one that
sends an email).
This is very basic Orchestrator knowledge. I suggest you watch System Center Orchestrator 2012: how to build your first
runbook and read System Center 2012 Self-Study Guide (Part 6 -
Orchestrator and Service Manager)
http://codebeaver.blogspot.dk/

Configuring my first Service Request

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