Service request question with iPhone 4

Tody I requested a service on my iPhone 4 and did all the steps they required, and it went successfully. I took my iPhone to the UPS store and gave it to them while giving them my repair ID. Later I realized that I needed to change the return address so I called Apple and while I was doing this someone in the dispatch department cancelled my first service request. The representative that I had talked to was kind enough to create a new one for me and that worked out but I had already given my iPhone to the UPS store with the old repair ID. Should I be worried that I will not recieve my iPhone back now that the repair ID I used to give the iPhone to the UPS store has been cancelled? The representative told me that the dispatch department would take care of everything, but I am still worried that now I might not get my phone successfully returned...

Hello Blowem,
call Apple Support back maybe in the AM
tomorrow to see if they have all of your
info correct. Make sure you have your serial
number and all of the UPS data on hand.
Be patient and polite. I have never had anything
but excellent support from Apple. Hope this holds
true for you.
Good Luck,
A

Similar Messages

  • User exit  or BADI to validate service request value with PO value

    Dear gurus,
    Is there any userexit or BADI to validate service request value with PO value. Please help me regarding this.
    Thanks in advance

    Hi,
    Please check these enhancements (SMOD) for user exits available of transaction ML81N.
    SRV_FRM  - SRV: Formula calculation (obsolete since 4.0A!)             
    SRVSEL   - Service selection from non-SAP systems                      
    SRVREL   - Changes to comm. structure for release of entry sheet       
    SRVQUOT  - Service export/import for inquiry/quotations                
    SRVPOWEB - Purchase order for service entry in Web                     
    SRVMSTLV - Conversion of data during importing of standard service cat.
    SRVMAIL1 - Processing of mail before generation of sheet               
    SRVLIMIT - Limit check                                                 
    SRVKNTTP - Setting the account assgnmt category when reading in, if "U"
    SRVEUSCR - User screen on entry sheet tabstrip                         
    SRVESSR  - Set entry sheet header data                                 
    SRVESLL  - Service line checks                                         
    SRVESKN  - Set account assignment in service line                      
    SRVESI   - Data conversion entry sheet interface                       
    SRVENTRY - Unplanned part of entry sheet (obsolete since Rel. 3.1G)    
    SRVEDIT  - Service list control maintenance/display)                  
    SRVDET    - User screen on tab strip of service detail screen           
    INTERFAC  - Interface for data transfer                      
    Regards,
    Ferry Lianto

  • Service Request template with status resolved

    Hi all,
    There is a way to create a Service Request template with the status "resolved"? We would like to use this kind of template in a location when we don't care about  the issues, but we need to know their number. So we just have to open a new
    SR, apply that template and close it automatically. 
    Thank you,
    Eugen

    Hi,
    If no Activities related to your Service Request it will completed automatically, If actitivities related than you must create a workflow to complete the activities first, then your SR will be completed.
    Antoine AL Ibry

  • Service request error with TDS3034B Scope

    Hello,
    I am getting an error with a service request when initializing my oscilloscope.  When I use the VISA Discard Events vi, there is an error 1073676292 that says
    VISA:  (Hex 0x3FFF0004) Operation completed successfully, but queue was already empty.
    However, immediately after, I use VISA Enable Event and get an error 1073676290 that says
    VISA:  (Hex 0x3FFF0002) Specified event is already enabled for at least one of the specified mechanisms.
    Both Discard and Enable Events are Service Request, so I am unsure why it would read that there is an empty queue, and then afterwards read that the Service Request is already enabled. 
    Thank you for any help you may be able to give on the subject.

    Hello,
    Has the event already been enabled before this?  I believe it will stay enabled until the VISA Disable Event VI is called, and not the VISA Discard Events VI.
    Regards,

  • Service Request Report with related Activities?

    Just curious if anyone has seen or created an SSRS report off the DWDataMart related to Service Requests and corresponding activities?  Specifically I am looking for approval activities and the approvers/status which relate back to Service Requests.

    Smjohn,
    Perhaps narative reporting can assist with this, I have a document I can send you that gives you information on narrative reporting. You can email me at alex.neill@{see profile}
    regards
    Alex

  • No Service whilst abroad with iphone 4

    Have been having issues when I travel abroad I get no service on my ipnone4, O2 say my roaming setting are activated, my phone settings are correct. Works fine when in the UK. Have replaced the sim and now even the handset, still no good. O2 say its phone, apple say its service provider. Any ideas?

    If a hardware problem, it is not out of the question the same exact hardware problem can be present with both iPhones - the previous iPhone and the exchange under warranty, but not not likely especially when there are many that roam internationally with the iPhone and/or make use of another carrier's SIM card and service with an unlocked iPhone.

  • Several Problems/Questions with IPhone 3G SMS

    Just bought the new Iphone 3G in the UK and I am rather disappointed. Besides the fact that I have to recharge the battery once a day , I could not find the following standard functionalities for text messaging. Maybe somebody knows if there is an easy fix:
    1) I want my iphone to ring when I am called but I only want it to vibrate when I get a text message. I cannot see how to do that
    2) I would like to have delivery receipts with every text I send. Any way to do that?
    3) I cannot see how I can forward a text message
    4) I cannot see how many characters I type in a text message. This leads to me sending 2 text messages just because I typed in 1/2 more characters
    Any solution to the abov problems?
    Many thanks

    Regarding your first question, have you tried changing the New Text Message sound option to None, while leaving Vibrate On under the Ring settings? These options are found under Settings -> Sounds.
    As per your other questions, I don't think there is support for those features currently.

  • I just submitted a repair/service request for my iPhone 5.

    It says that I should take to the UPS to ship back.  Do I need to wait for an email back from APPLE to see where to send it?

    I don't understand why you need to buy a new one every week. I've had my iPhnoe 5 for almost a year, never had a problem with the cable. In addition, your phone is can't be more than a year old. Therefore, unless you're damaging them, your cable is under warranty and Apple will replace it. Perhaps you should have tried actually availing yourself of Apple's customer service before complaining about it.
    Best of luck.

  • Newbies question with iPhone 4 sync

    I have installed itune 10 and using Win 7. I hope that some kind soul can advise on how to get my iphone to sync, D/L  and able to listen to the music transferred or D/L. Thanks

    Just attach your iPhone to your computer, open up iTunes if he doesn't automatically, and if it is the first time you use that iPhone (new bought or restored), iTunes will walk your through the setup.
    Any way, iTunes will auto-detect the iPhone, the iPhone will appear in the sidebar, click it to set sync settings like which music, video, apps and so on to sync.

  • Create a service request with the Account confirmed filled out

    Hi all, I'm working on an IC scenario where we have to create a Service Request based on: functional location and customer.
    This is the process steps:
    1) search for the functional location (FL) and confirm it
    2) confirm the account of the FL (we have a list of account related to the FL, partner function)
    3) create a service request referring to the FL and the Account confirmed in the prev-step
    My need is to find an automatic way to replicate the FL and the Account prev-confirmed directly into the Service Request, without repeat the search.
    Any suggestions?

    Hi Anubhav, thanks for your replay. Your idea is good, but unfortunately our process is a little different. We have to manage with the FL, that is the central item of the Service Request, and with one of the several partner function of the FL.
    So, first, the Agent has to search the FL and then confirm the right Account between the FL's partner (each time we have to create a service request, the Customer could be one of the FL's partner function). Now, I'm investigating if with a Badi, I can transfer the FL confirmed with the Account Identification, directly into the Service Request.
    Interaction Center WebClient->Business Transaction->Service Ticket->BADI: Product Assignment for creation of Service Items
    Thanks.
    BR,
    Andrea.

  • Service Requests not resolving

    Good Morning TechNet Experts,
    I have been having an issue with service requests and I'm one week away from deployment. Basically, I had no need for a "Review" activity, we implement service requests the same way we implement incidents. An analyst opens a ticket for customer,
    once service has been applied they should resolve the service request. With incidents this is easy, you just change the incident status to resolved...
    However, with Service Requests I created a new template that did not require the "Approval" activity, only the "Apply Service" activity. My Idea was when an analyst is finished with the ticket, he/she just marks the "Apply Service"
    activity as completed and the service request can move to "Completed" status.
    Although the activity is being marked as completed, the ticket is not changing status. Some are stuck in "In Progress" and some are stuck in "New" status (even though the activity is showing as completed....). These have been stuck for
    more than 24 hours now... when this actually goes into production a week from now even 5 minutes is a long time.
    What can I do to solve this? I am open to implementing a new procedure if required. Thanks in advance!

    Hi,
    First of all, it looks like you are having an issue with your workflows. Please restart the HealthService (Microsoft Monitoring Agent) and check if the workflows restart. Do other workflows run (e.g. notification subscriptions)?
    Secondly, if you are using service requests with only one manual activity, I believe the handling is a little bit complicated for your analysts. Why don't you remove all activities completely from your SR template? The service request will then go to status
    "Submitted" once created, and the analyst can use the task "Complete" to complete the SR without having to worry about activities.
    HTH,
    Dieter

  • Create Service Request to open for the incident number we pass

    I want to call open Service Request form(Form:CSXSRISR) with details of incident number already loaded.
    I am trying to pass parameters like request_id, p_incident_id ,... When the form opens it says no such parameter is there. Is there any way to open a create service request form with the service request loaded for the incident number we pass

    Hi Joaquin,
    Thank you for answering. I already tried: I select the line with the email in the Inbox, I press Interact (the account is automatically recognized and I am asked to confirm it), I confirm the account and then I navigate to "Service Request" workcenter: a new Service Request is displayed, with the employee responsible and the customer automatically filled. However, I can see no data regarding any attached email in any of the Service Request tabs (even if I save or select "End").
    After your answer, I tried the same procedure with the "Service Ticket" and noticed that the email is correctly displayed as an Interaction Record under the Business Content tab for the Service Ticket: since you confirmed that this should work also for Service Request, I guess there's something wrong in my customizing settings and now I will search for errors.
    Thanks for your help.
    Best regards,
    Laura.

  • Expand Service Request without drilldown

    Hi Everyone
    I am working On Siebel Open UI
    I have a Service Request Screen With all the details displaying on Drill down .
    Now I need it when I click on the SR it should display all the details below in the same page without navigating to any other screen

    This used to happen a lot in 2010.
    One workaround I found was to export the management pack that contains your template.  Then edit the XML to hardcode each template into a Pending state initially.  That seems to stop the problem.

  • " The request failed with HTTP status 401: Unauthorized." assembly webservice

    Hi! 
    I have an assembly that calls a webpage for information to put in a table in SSRS. After struggling with the assembly that have been moved from a 2005 server to a 2012 server i finally got the reports to deploy and i can open them. But in the field where
    the called information i supposed to be i get this error message. 
    How do i solve this problem? 
    Thanks in advance! 
    //A. 

    Hi there,
    Check the IIS logs on the web service server.  Is the web page secured?  What credentials are being passed to the web service?  Turn on the report server trace logs and check them.  
    Some more info here, I find sysinternals.com tools very helpful in this case.
    There are quite a few links with similar issue:
    http://social.msdn.microsoft.com/Forums/sqlserver/en-US/86ce6376-71cd-44fe-9480-fff103395d6b/web-service-request-failed-with-http-status-401-unauthorized-in-ssrs-2008-r2?forum=sqlreportingservices
    http://forums.iis.net/t/1149741.aspx?Intermittently+getting+401+Access+Denied+with+Web+Service
    http://technet.microsoft.com/en-us/library/ee384252(v=sql.100).aspx
    http://technet.microsoft.com/en-us/library/cc281309.aspx
    http://connect.microsoft.com/SQLServer/feedback/details/323214/the-request-failed-with-http-status-401-unauthorized
    Compare the settings in the Reporting Services configuration files and service accounts for the old and new servers to see any discrepancies.
    cheers,
    Andrew
    Andrew Sears, T4G Limited, http://www.performancepointing.com

  • Close all related service request after closing master service request

    Hello Experts
            I have configured the service request 2000223.Now i have a requirement,that in any disastrous case, one service request will be made and other service request in that category will be linked to the main service request and after closing the first one or master service request  others will be closed.
    Please guide me
    Thanks in advance

    Hi Rashmi,
    You can follow below links, first will give an Idea about Master Service Request and Second one will provide you the configuration steps;
    Service Request Management with SAP CRM 7.0
    https://help.sap.com/saphelp_crm700_ehp01/helpdata/en/df/379cd1ec6c4de5984f38bd30b03a9c/frameset.htm
    When you click on second link on the right hand side you'll find the option of download and in another window you'll get the steps.
    Regards,
    Kamfrk,

Maybe you are looking for