Confuse and frustrated

My mom recently got an ipod shuffle, we went throught all of the approriate steps to setting it up and adding music to i tunes, when the ipod was ready to coe out of the port there was no music, and the computer sayd that it doesn't need to be reformatted. We can't figure it out.
Please help us get it working.
thank you so much.

When you click on the shuffle in the iTunes Source List, are the songs visible in the main pane?
If yes (and there are no icons next to the track numbers) the songs are on the shuffle. At that point, you'd want to check the headphones on a known device to make sure they work, or check known good headphones on the shuffle to see if a signal is getting to the headphones.
Good luck
srb

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  • It's now over 6 weeks since I made the mistake of updating my iPad and I am furious and frustrated at the lack of a solution to the problem with ios 5 audio app missing lyrics

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