Connecting printer disconnects network

HP-print-laserjet1102/ system 64 pit/ wireless network, homegroiup.
When I connect the printer, the network connection is turned off. When I reconnect to the network, the printer connection is turned off.
I have installed the firmware update.

Can you verify that the printer has a wireless connection from the printer to your network by checking that the blue colored LED is lit (on the top of the printer). It should be lit and not blink. If it is blinking your computers might still be able to see it but not connect correctly.
You can also print a configuration page and check that the printer has a valid IP address.
Press and hold the product cancel button until the ready light
blinks, and then release the button to print the configuration page.
The install instructions here might help as well.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02847467&tmp_task=setupCategory&cc=my&dlc=en&la...
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I am employed by HP

Similar Messages

Looking to buy Time Capsule. What is the best way to connect printer to network?

Looking to buy a Time Capsule. I have a wifi canon printer currently. If I connect the printer to the Time Capsule via wifi will it be shared the same as if I connected the printer via USB? I would like anyone who connects to my network be able to use the printer. I want to know the best way to configure it so that is easy to connect. Thanks
Dustin

If I connect the printer to the Time Capsule via wifi will it be shared the same as if I connected the printer via USB?
Yes, assuming that the printer is located where it can receive a strong wireless signal.
I would like anyone who connects to my network be able to use the printer. I want to know the best way to configure it so that is easy to connect
Follow the steps provided by Canon to install the printer and have it "join" the wireless network that will be provided by the Time Capsule.

With HP6500A Windows Visa Cable hookup, how to connect printer to network

With HP6500A all in one Windows Visa cable hookup, how to connect printer to network

Welcome to the forums @TonyWE
I understand you are looking to connect your Windows Vista computer, to your network. Below is the guide for you to follow to connect the printer wireless or wired to your network.
I hope this helps
Setting Up the Printer Software for a Wired or Wireless Network for the HP Officejet 6500A e-All-in-...
R a i n b o w 7000I work on behalf of HP
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ENABLE TO CONNECT PRINTER YTO NETWORK

cannot connect printer to network

Hello Zentile,
I'm sorry to hear that you are having an issue but i'll need some more information to get that printer connected.
1. What type of printer do you have?
2. Are you using web services? if not you may want to re post your question on the "Other printing questions" forums or visit "Hp Support" which will have the printer manual for better results as these forums relate more to iPrint,ePrint, Print Apps, Google Cloud Print and other web services.
3. Is there an error message causing the issue?
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How do i connect printer over network to macbookair

Hi I have a macbbok air with mountain lion os, and am trying to connect an epsonsx130 printer throught my d link (sky) router. I have been through the print n scan method, but my p[rinter does not show, no matter how amny times I have tried. Any suggestions???

Hi Kirsty,
If you are having issues accessing a network printer from your MacBook Air, you may find the following article helpful:
OS X Mountain Lion: Troubleshoot a network printer
http://support.apple.com/kb/PH11070
Cheers,
- Brenden

Connect to a network printer for air print, after disconnect from the wifi iphone keep pop up a message saying the printer is offline. How do I disable this annoying message?

Connect to a network printer for air print, after disconnect from the wifi iphone keep pop up a message saying the printer is offline. How do I disable this annoying message?

Hey ronniefai,
Thanks for the question. I understand you are receiving a prompt that your printer is offline. This may be due to a printing job that is currently in the queue. Are you able to see the print summary when following these steps?:
Viewing the Print Summary
You can view the Print Summary by double-tapping the Home button and swiping to the right to reveal Printer Center. Then tap Print Center.
Note: Print Center is available only while printing is in progress.
via AirPrint Basics
http://support.apple.com/kb/HT4356
If so, see if you can cancel the job. If not, what happens when you re-connect to the network that the printer is on?
Thanks,
Matt M.

My printer display screen is unreadable so i can't connect to my network. is there another way?

Deskjet 3050
Was previously connected to network but won't connect again. Since I can't read the screen to choose the correct options all I can do is print a test page.
thanks!!
This question was solved.
View Solution.

If you follow Method One: Install the software with the product CD, it does not have you do anything on the printer. This step is listed further down in the document and everything above it is more or less preparation for this step.
The step before this has you do a WPS option which does get performed on the printer, but this is not necessary and I highly recommend skipping this step.
It may be best if you uninsalled the printer software from the computer before performing the steps so that what you experience matches what is in the steps for your printer.
Assuming the software is uninstalled, the following steps summarizes what needs to be done.
1. Connect printer to a PC (make sure the PC is on your wireless network) with USB cable.
2. Install the software.
3. During the installation it will ask if you want the printer connected through USB or network. Select network and it will add the Deskjet to the same network as the PC.
4. Follow the prompts and it will have you disconnect the USB cable.
Once all the steps in Method One: Install the software with CD have been completed, your printer will be connected to the wireless network without doing anything on the printer control panel.
Edited for spelling
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Unable to connect to HP Officejet Pro 8100 wireless printer: Unsuccesful Network Connection

Unable to set up the wireless on my new printer.
Error message: Unsuccessful Network Connection.
The printer was unable to install over the network.
I have printed the diagnostic report (HP Network Configuaration Page). There are no error comments on this page.
Under Wireless title, my correct WIFI isted under Network Name; however the status says disconnected.
Under Diagnostic Results title; Connectivty - Connected - PASS
Wireless - ON
Wireless Working - PASS
Signal - Very Good
I connected the USB cable as instructed in the wizard. Does it have something to do with when to disconnect this cable?

Hi,
You dont have to fiddle around with the wireless channel and calling your isp and all, i install these every day to my customers, when i get any issues i follow these three methods, one of them works
HP Printer Wireless Setup
HP Automatic Wireless Configuration or (HP Auto Wireless Connect) HP printer Wireless Setup, includes Auto Wireless Connect technology that allows connecting the printer to the wireless network automatically without having to connect any cables or enter wireless network settings such as wireless password or id. All new HP printers will have this capability during the software installation process. In some cases computers or the network configurations are compatible with HP Auto Wireless Connect. In these cases, an alternate wireless setup method will be offered. To be compatible with HP Auto Wireless Connect, the following conditions must be met: Your computer uses Windows Vista, Windows 7, Windows 8, Mac OS X 10.5 +. Your computer uses a wireless connection to your network and the operating system is in control of the wireless adapter so that the HP Software can retrieve the computer’s current network settings. Your computer is connected to your 802.11b/g/n wireless router over a 2.4 GHz connection.
NOTE: HP Printers are currently not compatible with 802.11n 5.0 GHz networks.Your computer does not use a static static IP address. Your printer is in HP Auto Wireless Connect mode. The printer will be in this mode for one hour after it is first powered on during installation before it is connected to a network. If your printer has been powered on for more than one hour and the software has not yet tried to connect the printer to your wireless network, you can reset this mode by using the Restore Network Defaults option from the printer control panel. Refer to your printer documentation for how to perform Restore Network Defaults. Other environmental and technical factors may also affect whether HP Auto Wireless Connect is offered.
If HP Auto Wireless Connect is offered during the installation of your printer, it is the recommended setup method. Part of the setup process requires your computer to be temporarily disconnected from your wireless network. During this time you will not have Internet access. Be sure to save any online work and/or downloads before continuing with this setup method. To use this option, install the software for your printer and follow the onscreen instructions. When prompted, select the “Network (Ethernet/Wireless)” connection type and then choose “Yes, send my wireless settings to the printer (recommended)”. That’s it! The HP software will do the rest. If HP Auto Wireless Connect is not offered during the software installation or if it is not successful, you will be guided to use another wireless setup method.WPS (Wi-Fi Protected Setup)WPS (Wi-Fi Protected Setup) – WPS has two modes to connect devices together over a wireless connection. One is called “pushbutton” and the other is called “PIN”. Pushbutton is by far the easiest method. We will describe how to connect using the WPS pushbutton method, but not the PIN method.
For instructions on starting WPS on your printer consult your printer’s manual. However there are some conditions that need to be met in order to use WPS pushbutton mode:
Both your printer and wireless router must support WPS pushbutton mode. Consult your printer and wireless router manuals. The wireless router must have a physical WPS pushbutton available. Your network must use WPA or WPA2 security. Most WPS wireless routers will not connect using the WPS method if WEP or no security is used. Most WPS wireless routers will not connect using the WPS method if you are using the manufacturer’s default for the network name and no security.
To connect your wireless printer to your wireless router using WPS. Start the WPS pushbutton mode on your printer. For instructions on starting WPS on your printer, consult your printer’s manual. Within 2 minutes, press the WPS button on your router.HP Printer Wireless Setup – The Wireless Setup WizardThe Wireless Setup Wizard, which you run from the printer’s control panel. Make sure you know your network name and your security password (WEP or WPA). On the printer’s control panel, press the Setup button and then select the Network menu. The Wireless Setup Wizard displays a list of wireless networks in the area. Note: The Setup button may appear as a wrench icon. There are differences between product models. Select your wireless network’s name from the list. If you don’t see your wireless network listed, you can enter your network name manually by scrolling to the bottom of the list. If you enter the name manually it must be exact, including upper and lower case characters. Enter your WEP key or WPA passphrase. You must enter the key or passphrase exactly, including upper and lower case characters. Your printer should connect to your wireless network. If it does not connect, you are given the opportunity to print a Wireless Network Test report that will help you find out what may be wrong.USB Setup of WirelessUSB setup of wireless – Some HP wireless printers can use this wireless setup method during the printer software installation. During this process you’ll temporarily connect a USB cable between the computer and the printer. It’s important that you connect and disconnect the cable only when prompted by the software, which will guide you through connecting and configuring your printer’s wireless connection. In some cases the software may automatically find your wireless settings for you.To connect your wireless printer to your wireless router using USB setup of wireless, proceed to Installing Printer Software.
Source:- http://hpprinter.techport45.com/hp-printer-wireless-setup/

Connecting Printer to a new Wireless network (changed network provider)

I have recently changed broadband provider and I am struggling to connect my printer (HP Deskjet 3050A All in One Printer) to my new wireless network.
I have clicked on HP within programs and tried to set up the printer but my laptop is not recgonising that the printer is connected via the cable so its not picking up the printer in order for me to set it up as a new device.
Help please??

jwatson84
Welcome to the HP Community Forum.
The easiest way to deal with this may be to install (reinstall) the Full Feature Software for the printer onto your computer.
The installation procedure includes a connection process that might resolve the issue for you without adding any more stress to the situation.
Along with the basic instructions and install videos, you can find lots of helpful Troubleshooting / Howto help at the printer's website support pages.
TIP: You do want to disconnect the USB cable from the printer before you install / reinstall the software.
General Instructions to Install the Printer Software
Reminder:
In most cases, the Solution Center has been replaced by the Printer Assistant.
The Printer Assistant shortcut will be installed on your Desktop during the last part of the installation.
Windows Operating System:
Create Restore Point: Create a Restore Point – Win7 OR Create a restore point Win8
Open HP Drivers & Downloads
Enter your Printer Model information
Select your Printer from the “Results” list
OR
Open HP Deskjet 3050A e-All-in-One Printer series - J611
Select your Printer from the “Results” list
Enter your Operating System in the Drop-down menu
Click NEXT and Scroll down
Look for category Driver - Product Installation Software
Select the Basic Driver, e-print, or Full Feature Software
Save the *.exe installation package(s) on your computer
The file(s) will likely save to the "Downloads “folder.
Be sure to look for Updates as needed for your installation. If available, you may download the Print and Scan Doctor and / or other programs from Category – Utilities.
If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.
NOTES:
Look at the bottom half of the main webpage for your printer for helpful videos to assist with the installation of the printer software!
Scroll the video list back and forth until you find the video that most closely matches your situation.
If using a USB connection: Download and install the driver software before connecting a USB cable.
Ethernet: Connect the printer to the network and (Optional) assign the printer an IP address at the router. Once the printer is connected to the network, be sure the printer is switched on and then install the printer software.
After the initial installation is complete and working, check / install Category - Update
There is valuable information at the support website, including sections for Manuals, Troubleshooting > How-to, Troubleshooting > Solve a Problem, plus alerts and notifications for your printer. Be sure to take an extended look at what is available. Bookmark the page.
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Kind Regards,
Dragon-Fur

Why doesn't my MacBook Air see a connected printer on the wireless network?

For some reason my MacBook has come up with a case of the stupids. I have been able to print out to my Canon printer before, but now it doesn't see it. The printer is on our wireless network and can be seen by our iPad, and iMacs but doesn't appear on the MBAir. I have reinstalled the drivers, rebooted the system and when I go to the Preferences to look at the Printers/Scanners there is nothing there. Pressing the + button comes up with a screen with nothing in the default area. The Air is connected to the wireless network and operates fine with the internet and other operations.
What can I do to fix this?

Hello gregfrommi,
After reviewing your post, I have located an article that can help with printing in Yosemite. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
OS X Yosemite: Printing troubleshooting
Check the network
Open Network Diagnostics, then follow the instructions to make sure you’re connected to the network.
If you’re using a Wi-Fi network and there are multiple Wi-Fi networks available, your Mac and the printer might be on different networks. Open the Wi-Fi menu in the menu bar, then try choosing a different network.
To see if the printer you want to use is on the same network as your Mac, open Printers & Scanners preferences (choose Apple menu > System Preferences, then click Printers & Scanners), then click Add . If the printer doesn’t appear in the list of available printers, your Mac might be on a different network.
If you know the printer’s IP address (for example, 192.168.1.100), you can try adding it as an IP printer. For more information, see Add or remove a printer.
If your printer is connected to a Time Capsule or AirPort base station, disconnect your printer from the Time Capsule or base station, then reconnect it.
Make sure you have the latest software
Make sure you have the correct version of your printer’s software (also called its printer driver).
If you’re using a printer that another user is sharing, make sure you’re both using the same version of the printer software. To find out which version you’re using, open Printers & Scanners preferences (choose Apple menu > System Preferences, then click Printers & Scanners). Select the printer in Printers & Scanners preferences, click Options & Supplies, then click General. Note the driver version.
If you’re using a network printer or a printer attached to your Mac, make sure you have the latest version of the software for the printer. If you still have problems, try different printer software for your printer.
If you’re using an AirPrint-enabled printer, you can check with the manufacturer to see if there’s a firmware update for your printer model.
Replace a corrupted printer queue window
If none of the previous solutions work, the printer’s queue may be corrupted. Open Printers & Scanners preferences (choose Apple menu > System Preferences > Printer & Scanner preferences), then delete and set up your printer again.
If you still can’t print, reset the printing system.
Print documents
Reset the printing system
Add or remove a printer
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

My Printer (samsung clx-3185fw) says it connects to my network but I can't seem to print wirelessly. I could with my netgear but not with my airport extreme, any ideas?

My Printer (samsung clx-3185fw) says it connects to my network but I can't seem to print wirelessly. I could with my netgear but not with my airport extreme, any ideas?
I have restarted all units, disconnected and reconnected

Hi ryanfromstockbridge,
I apologize, I'm a bit unclear on exactly what you are seeing when you try to add the printer or print to the printer. If you continue to have issues printing to this wireless printer, you may find the information and troubleshooting steps outlined in the following articles helpful:
OS X Yosemite: Printing troubleshooting
Troubleshooting printer issues in OS X - Apple Support
OS X Yosemite: Add or remove a printer
Sincerely,
- Brenden

Can't connect printer to my wireless network

I am running Windows 8.1. Had HP Officejet 4620 and just bought a new HP Photosmart 7520. I can't connect either to wireless network. My Dell laptop is connected to my apartments wifi so I do not have a router. When I display my printer info it shows correct wifi name and gives an IP address with a strong signal.
when I print the network configuration page it shows I am connected. Help!!!!! I am currently connected by USB cable.

Hi Bob1948
I would be happy to help you.
I understand you aren't able to connect to the wireless network but you can print by a usb connection.
If you upgraded to Win8.1, then I would uninstall and reinstall the software again to get it to work.
Photosmart 7520 drivers.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4157&lc=en&cc=us&dlc=en&sw_lang=&product=5199...
Officejet 4620 drivers.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=5191...
If the computer already had Win8.1 then I would recommend to power cycle the router and the computer. Turn the computer off. Disconnect the routers power cable, wait 10 seconds, then reconnect the power cable. Wait till it's ready. Then turn the computer back on again.
Try it now.
Here is a url for Printer Does Not Maintain Wireless Connection.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03381908&tmp_task=solveCategory&cc=us&dlc=en&la...
If you need more assistance just let me know.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Ipad 4 unable to detect C4599 Printer already connected to WiFi network

Hi All, I have a C4599 All in One Printer. I have just set this up sucessfully with a WiFi connection to my home router/ modem network (infrastructure mode). There are no error messages and I can print from a variety of Windows laptops (XP, Vista and 7). I have loaded the HP eprint app to my Ipad 4 but it cannot detect the printer. Note that the HP website says that this printer is compatible with the ePrint App.
A second and possibly related issue is that I have registered with the HP eprint service website but I cannot obtain the code or email address for my printer. I cannot find any way of turning on the Web Services on the printer? (The HP website says this should be under Setup>Wireless on the printer but it is not. There are only options for turning the wireless on and off, testing the wireless and printing the network and printer wireless settings (which are all OK>PASS or just information).
Any ideas?
Thanks
This question was solved.
View Solution.

With the last update that was done to the ePrint app, some of the legacy printers lost the capability to use that app to print from. The printer would not have the option to print directly from the iPad to the printer either. That is a feature known as AirPrint. When one has the ability to use AirPrint, one has to place the device on the same network as the printer, pull up a photo, tap the action button on the iPad and then select print. The iPad will then give one an option of which printer to print from if there is more than one printer capable of of AirPrint on the network.
The printer cannot produce a code to signup and register for ePrint due to the age of the printer. Printers that have the ability to ePrint are a majority of the ones that were put into production from 2010 and later. Some Photosmarts that have the capability to use ePrint and AirPrint are the 7520,6520 and the 5520. To learn more about those printers, check out this link here.
I am a former employee of HP...
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My mac air does not recognize my printer connected to a network

Is usb to lightening the correct connection to see the printer

Hello there, Appletreflie.
The following Knowledge Base article should have some practical information for you to help setup your printer:
OS X Mountain Lion: Set up a printer
http://support.apple.com/kb/PH11145
Specifically:
Add a network printer to your list of printers
You can connect to printers on your local network that use Bonjour, IP, and Open Directory, as well as shared printers and printers connected to a Time Capsule or AirPort base station.
Be sure to follow any instructions from your network administrator.
If the printer isn’t connected to your network, follow the instructions that came with the printer to unpack it, install ink or toner, add paper, and connect it to your network.If you’re connecting a printer to a Time Capsule or AirPort base station’s USB port, see this help topic:Set up a printer connected to a Time Capsule or AirPort base station
Choose Apple menu > Software Update to make sure OS X has the latest information about printer software it can download from Apple.Usually you shouldn’t install software that came with the printer on your Mac. OS X downloads the latest printer software automatically.
Open a document to print, and then choose File > Print.
Open the Printer pop-up menu and choose your printer in the Nearby Printers section of the menu.
If you don’t see your printer, choose Add Printer from the Printer pop-up menu.A dialog appears listing any Bonjour, IP, shared, and Open Directory printers on your local network. It may take a minute or two for your printer to appear.If you’re asked for an administrator name and password
Select your printer when it appears in the list, and then click Add.OS X automatically uses AirPrint if your printer supports it, or it selects printer software (also called a printer driver) and downloads it from Apple if necessary.
If you don’t see your printer in the list, do one of the following:
For an IP printer, click IP in the toolbar and enter the printer’s information. For more information, see this help topic:Set up an IP printer
For a shared Windows printer, click Windows in the toolbar and enter the printer’s information. For more information, see this help topic:Connect to a printer shared by a Windows computer
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

Wireless printer disconnecting from network

Hello all,
Here is my problem. I have a new HP 3510 set up as a wireless printer on my home network. I have three computers, two wired and one wireless. I have a netgear router for 3G air card. I can connect my printer to the network initially. I can print from any computer, initially. I can even use ePrint. The trouble is that the next day, when I fire up any of my computers that printer is no longer on the network. I have upgraded the router firmware, and the trouble seems to be there. When I power cycle the router, everything is connected once more. I have set a static IP on the printer. Furthermore, and have tried setting the printer as a static IP within the router. I am now at a loss. I have read about setting the DHCP range on my router outside the printer IP. Would this even make a difference? Since I am not sure what is happening, I do not know if this will help any. It acts like either the router or the printer are going into a sleep mode or something, however, my phone is also connected on the network, and when I get home it immediately connects.
Thank you in advance for the help.
FYI: the two wired computers are XP and Win7. the wireless is Vista
I have wpa-psk + wpa2-psk set for my router security. Have not tampered with the router firewall, but since the printer connects initially, not sure if that would be the cause. I have set the printer IP well above anything that has been used by any other networked hardware.

Hi, unless you reserve the static IP in DHCP it is best to assign a static IP outside the DHCP range.
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Connecting printer disconnects network

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