Connection Issues during initial install period

Question

Hello! Hopefully someone will be able to help me.
I recently switched to BT Broadband from another provider, however during the initial 14 days when you are meant to leave your router on I ended up having to switch it off quite a bit as my gas mains were being replaced (the gas mains are right next to my BT master socket) which meant a equiptment had to be turned off, moved, etc. Consequently my line has not adjusted correctly which is something I would like to resolve.
Initially my line was connecting using fastpath, but now appears to just stay interleaved and ideally I would like to stay on fastpath as it greatly improves connecting to my office's internet conferencing facilities which I use a lot. Any ideas on how I can get BT to re-stablise my line?
Here are my line stats for reference:
Line state:
Connected
Connection time:
0 days, 01:09:09
Downstream:
16.96 Mbps
Upstream:
1.17 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.0 dB / 6.3 dB
Line attenuation (Down/Up):
17.8 dB / 8.9 dB
Output power (Down/Up):
16.6 dBm / 12.3 dBm
FEC Events (Down/Up):
60934 / 0
CRC Events (Down/Up):
67 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1382 / 0
Error Seconds (Local/Remote):
56 / 0
Solved!
Go to Solution.

Answer 1

Hi Travelstar,
If you have finished the training period, then to get you're Latency setting changed you will have to contact the mods, you can do that by following this link: http://bt.custhelp.com/app/contact_email/c/4951
Regards Edd
Check your Line
BT Speedtester