Constant loud buzzing over top of dial tone

I am having a similar complaint that another customer posted about, "Constant Buzzing on line".  I am in southern New Jersey just outside of Philly, and this problem was first recognized approximately Sept. 19th. I went out of town and felt that the problem would likely be remedied by my return. On Sept. 24th the same problem was still present. I disconnected all of my premise equipment and connected a "butt set" (handheld phone that the techs use to connect directly to the wires) to just the line coming in from the pole, and the problem was still there which rules out any "interior" equipment malfunction.
Original service appointment was scheduled for Thur. Sept. 29 from 8AM to Noon, however mid-week the internet updated my service visit time to Friday Sept. 30 from 8AM to Noon. Once again, mid-day on Friday the internet updated my service visit time now to 8PM.  No-show on Friday (or Saturday), with no results on the line yet.
7PM Sunday evening Oct. 2, received an automated computer call on my cell phone telling me that they performed tests on all of their equipment and found no problems.  The call then advanced to asking me a survey to rate my satisfaction of the field technician that visited my property.  Was home all day no knock or call on my cell#, and problem still exists.  Very poor repair service for a "phone not usable" condition.

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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    Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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    I have asked a moderator to provide assistance, they will post an invite on this thread.
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    RR27
    ADSL line statusConnection information
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    Connected
    Connection time
    0 days, 1:15:52
    Downstream
    4,459 Kbps
    Upstream
    888 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.3
    Latency type
    Interleaved
    Noise margin (Down/Up)
    12.3 dB / 9.3 dB
    Line attenuation (Down/Up)
    38.0 dB / 22.0 dB
    Output power (Down/Up)
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