Contacting corporate about sleazy business practices

Verizon (and possibly other phone companies) make their bills so complicated that it is almost impossible to understand or protest why they keep raising their charges. I recently upgraded to a smart phone and was told the charge would be $160 monthly with taxes and fees. I got a bill for the first month for $229.75! Their well trained in double speak customer service people tried to "explain" why this extortion occurred and after over an hour with 3 dfferent reps I finally got one to give me the corporate phone number and address. It is 908 559-2001 CEO name is Daniel S. Mead and his address is 1 Verizon Way Basking Ridge, New Jersey 07920. The fax for corporate is 800 261-6872. Hope some of you post this on some social forums to save the rest of us frustrated customers (who pay these execs inflated salaries btw) some time.

I had to down grade to a couple of flip phone . I was interested in going back and up grading to my I 5 I turned in my I phones and purchased a sansung convoy at full price and another flip phone. I wanted to upgrade back to my I phones and they stated I would need to pay full price. and had to wait for two year agreement which I have had since I paid full price for my phone. so unless you can solve this problem I will go with sprint and get two free I phone and a home phone at a cheaper price than I was paying for your service. I don't understand why the reason for the extention for another two years before upgrade but if you cannot meet sprint offer I will cancel even if I have to pay cancelation fee thks
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

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How do I contact corporate about Verizon Wireless store scamming me?

Hi all,
On September 8th, I signed up for a MiFi 2-year contract that came along with a free Jetpack device. I specifically told the salesman to tell me about all of the charges in advance, so I wouldn't be surprised when the bill came. He told me it was $80 per month for the plan, plus $18 for tax on the device. Nothing else was mentioned.
I then sign up on the Verizon website and download my Equipment Receipt and my 1st Bill Estimate. Boy was I shocked! They were charging me $260.66, for what I'm still not sure, because NOTHING ADDED UP. It would seem that Verizon cannot even perform simple addition. I also noticed that the receipt said the following (I'll paraphrase):
1. I had 14 days to get out of this mess.
2. They expect me to pay a restocking fee of $35 just for returning their "free" device.
3. I was only entitled to a credit for the activation fee if I cancelled my service within 3 days of signing up.
This was a red flag to me, having wasted my valuable time previously with other irresponsible credit card companies. So I went into the same Verizon Wireless store where I signed up and told them I wanted to return the device and cancel my plan on September 11th, which would entitle me, according to them, to be credited back for the activation fee; the estimated bill says this amount is $35.
They said they would charge me the $35 restocking fee. I told them I thought that was unfair for the following reasons:
1. The device was free;
2. I never agreed to that when I signed up. They just printed it on the receipt after I signed up. The next thing you know, they'll tell me I owe them my next child. How can they just make stuff up after the fact?
So I refused to pay and told them (the manager was there along with 2 other salespeople) I was returning the device. They refused to give me a return receipt, so I left the device there and walked out, filming the whole thing (just me and the device).
In response, the manager said she was going to charge me for everything as if I never came into the store and returned the device.
Now it's September 13th and I received a call from another salesperson at the same store (on Topanga Blvd. in Woodland Hills, CA) saying I left my equipment there and would I like to come in and pick it up or would I like it mailed to me. I explained the situation to him and he STILL INSISTED ON MAILING BACK THE DEVICE TO ME, unless I agreed to come into the store and let them process the return/cancellation the way they wanted, which would mean (according to this salesperson) that not only would they charge me the $35 restocking fee, BUT THEY WOULD ALSO CHARGE ME ANOTHER $35 AS IF I JUST RETURNED THE DEVICE TODAY.
I asked for his supervisor and was told she's not there today. I then asked for the contact info for someone higher up in the chain of command, and was refused.
This is such a scam! I feel sure that someone higher up would understand that they will lose me (and as many people as I can tell this to) as a potential customer over chump change, which is just silly.
I really don't know if the problem is just this store or all of Verizon, but if I can't get this resolved in the next hour or so through this forum (hello, any Verizon reps out there?) I'll just make sure they can never take any more of my money by never considering using Verizon again, both for personal use and at work (I'm in IT and make those types of decisions at work), and convincing as many people as I can not to use them also.
The ball's in your court, Verizon. What will you do?
(receipts attached for your reference)
>>Attachments removed as they contained personal information<<
Message was edited by: Verizon Moderator

Thanks for reaching out to us via the community forum, zeroimpedance. We did have to remove the receipts that you attached since they contained your personal information.
I will reach out to you via Direct Message in order to get more details from you.
I'm pretty sure the 1st bill had the charges that include this month as well as a month in advance as well as the activation fee.
I would recommend going back to the store in order to ensure the service is canceled if that is what you desire. I also recommend you getting a receipt that indicates the service was canceled. Of course, we don't want you to leave so I would prefer to help with the understanding of the bill.
TamaraH_VZW
Follow us on Twitter @VZWSupport

Need to contact corporate

I am having such a difficult time trying to find an email address or forum that I can contact corporate about my treatment at one of their store locations.I visited a store in Irving TX to inquire about my upgrade and the earn program so I didn't have to sign a contract. I was promptly greeted at the door and was asked what brought me to the store. I told him and he said the sales associates were busy and it would be about 15 minutes. So I looked around and waited and waited (I am on lunch for an hour) and waited 15 minutes have passed without any contact from any of the employees. So I left without any approach from the employees that were in a group discussing what to have for lunch. There was two other associates that were actually working except for those three discussing krispy kremes and lunch. I need help verbalizing this to the corporate office.

1. You will not find any email address to write to. The Verizon Communication Corporate Office HQ phone number is (212) 395-1000. Also you can type in "Legal Action" in the search box onhttp://www.verizon.com . And read "Arbitration & Mediation" FAQ. Then you can try going to http://www.verizon.com/about/our-company/executive-bios/
2. I do not know if any of this will be any help or not. But it is something you might try researching.

Poor business practices and customer services

Best Buy, that's a LIE! Shoppers beware! I purchased a Sony theatre system from Best Buy, store #251 at 8290 W. Bell Rd, Glendale, Arizona, which was on sale for $249 ($10 less expensive than Walmart), 12-days prior to my wife's birthday. I gave it to her on her birthday and attempted to return it within the 14-days of actually giving it to her, but past the 14 days from original purchase. I brought the item back to the same store and Best Buy told me they won't accept the return and for me to just keep it, they will not accept a return. It was in perfect working condition, but for some reason they said even if it wasn't working I had to give it to their 'Geek Squad' to repair it. Even If it wasn't working I would've wanted a new replacement under 1-year warranty. This was something very strange I never heard of before from any retailer. It was working fine, so this wasn't an issue, but I was puzzled to hear them say something about their replacement policy. Wow, watch out when you buy a product, you never know if it's new, used or repaired! I also contacted customers service by telephone on several occassions and they regurgitated their written policy of no returns past 14-days. I explained that I am a totally disabled veteran with limited income, plus my wife has been battling cancer that spread to her lungs and that she has been undergoing chemotherapy, plus she was hospitalized three days the week prior and two days the next week and several additional times since, due to the chemo treatments. I explained to them I believe they should be flexible and compassionate, use good will and good faith to accept our return because of these circumstances beyond our control. I asked them, what is someone to do when they purchase an item, that's on sale, in advance of someone's birthday, Christmas, anniversary, wedding, etc., and it's past the 14-day return policy and they try to return it. I received no answer. After requesting to speak with a supervisor and explaining all this information and requesting they allow us to return the item, Best Buy stopped all communication with us! We haven't heard a word from them and we are now left with the Sony system we cannot use. They show total disregard for both my wife's and me and totally lack of customer service and appreciation in the entire matter. They seem to be only concerned with the bottom line, greed and Money! I'm totally disgusted with their policies and business practices. They don't care about the customer, only the bottom line, lining their pockets with our hard earned money! I may have saved $10 at Best Buys price of $249 versus Walmarts price of $259, but it cost us $270 for a product that is useless to us, just becuse they will not allow us to return the item. cheaper doesn't mean BEST BUY! I never had a problems returning any items to Walmart!!!

Hello Ken1,
I was very disheartened to read of your wife's condition and I my best wishes go out to her. I also wish to thank you for your service and sacrifice for our country. I was further dismayed to read that your intended gift of the home theater system didn't meet your needs and that you weren't able to return it as expected. Certainly causing you aggravation was never our goal.
As published on your original receipt, our website, and posted in your local Best Buy store, our Return & Exchange Promise allows for a return or exchange of a product within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). Outside of this time frame, we are unable to offer a return or exchange.
I'm grateful that you took the time to write to us and for your feed back on our Return & Exchange Promise.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Verizon's Poor Business Practices

Remove
This is the beginning of a media blast and campaign to inform the public of how shabbily Verizon has deliberately treated one of their customers. My daughter had service with them, and Verizon allowed a third party to order a phone on her account, and have it shipped to a non-account address. (Yes there has been a conversation with her about making passwords harder to figure out). In the process of straightening this out, Verizon insisted that her contract termination date remain the date that was the date of the illegally added phone and they refused to change back to the original date. At the same time, she moved back in with us, and it was discovered that Verizon could not provide her with service in our area. After a great deal of back and forth with Verizon, in particular their representatives Tiffany # <Deleted>, Keith # <Deleted>, & a woman whose name I failed to write down but said her ID# is <Employee information removed per the TOS.>, Verizon is now demanding that the cell phone itself be returned to them, but they will not issue a refund?? They are going to refurbish the phone, sell it to someone else, or hand it out under warranty, and our daughter has to pay for that? In addition, in spite of the assurances by Keith that there would be no charge for early termination, Verizon has tacked a charge onto the account, and has started calling my daughter's aunt about the charge, in spite of the fact that they have been told/authorized to contact me regarding the account. In addition, each of the aforementioned reps has promised that a supervisor would call me, (there is never one available, these people must work unsupervised), and of course this has never happened.
I welcome contact from anyone else with a similar situation, either past or present in order to investigate legal action against Verizon.
Message was edited by: Verizon Moderator

That is because the people editing the comments don't necessarily know anything about Verizon services, plans or business practices. They are simply forum moderators, not CS reps. Not everyone is capable, proficient or qualified in performing all tasks, or even allowed to do so.
For example, when you go to the emergency room at your local hospital and someone is emptying the garbage while you are waiting to be seen, you could just as easily say "nice of them to have time to empty the garbage but don't have time to see me" when in fact the person emptying the garbage does not have a job which includes "seeing" patients. You most likely would not even like the outcome if THAT person was the one to diagnose your condition.

Verizon wireless shady business practices

TIERED DATA AS A CHOICE FOR NETWORK OPTIMIZATION-what a jokethe only thing that optimizes is their bank account.very flawed theory,if every one is connected trying youse their monthly dats allotments the way the network is currently designed performance decreases as more and more users connect until the network is useles as itcis in some of the bigger cities where they are scurrying to activate AWS to eleviate the stress on on the 700mhz frequency currently being used.
Solution:
Tiered speeds like a normal isp uses.there is only so much spectrum available.create speed tiers so nobody's device is conflicting with anyone else's.
Hypothetical situation as I don't know the real numbers but network engineers do and could convert to working numbers:
Tower capability:60mbps down/20mbps up unsaturated saturation begins at 1000 connections.once saturation begins performance decreases.
To prevent saturation the following speed tiers could be created and data caps comparable to dsl/cable:
Dedicated internet devices(tablet,usb modem,mifi,etc)
20mbps down/5mbps up $120/month
10mbps down/2mbps up $60/month
5mbps down/1mbps up $30/month
150gb cap with coverages billed at $10/20gb
Smartphones-i spent a fair amount of time at a friend's house and there was virtually nothin that I couldn't do on his 6mbps dsl connection so in my opinion here are smartphone pricing options:
Bring back the nation wide plans same pricing as it was fair(except for add a line pricing below),not every one needs unlimited talk/text
Data pricing would be the same with each additional line added at 50% with the highest speed choice at full price.data usage is shared between all users and usage cap is increased by 20% per line on family plan
Nation wide talk n text 700 minutes unlimited messaging-$80/month
Smartphone 1-20mbps choice-$120(150gb of usage)
Line 2-10mbps choice-$30(increases usage to 180gb)
Line 3-5mbps choice-$15(increases usage to 210gb)
Line 4-20mbps choice-$60(increases usage to 240gb)
Up to 10 lines
This is just an example of what could have been.if tiered speeds have worked all these years for land isp services why won't they for mobile isp services.the cellular network recognizes our devices buy the mobile number and can be programmed to restrict speeds accordingly.this is the fairest solution for both sides

That is because the people editing the comments don't necessarily know anything about Verizon services, plans or business practices. They are simply forum moderators, not CS reps. Not everyone is capable, proficient or qualified in performing all tasks, or even allowed to do so.
For example, when you go to the emergency room at your local hospital and someone is emptying the garbage while you are waiting to be seen, you could just as easily say "nice of them to have time to empty the garbage but don't have time to see me" when in fact the person emptying the garbage does not have a job which includes "seeing" patients. You most likely would not even like the outcome if THAT person was the one to diagnose your condition.

Deceptive Business Practices

I have been paying for my 86 year old mothers cell phone for years on my AT&T account. This week she went to the AT&T Wireless store on Trindle Road in Camp Hill to get a new phone. Instead of the store rep, Billie H[edited for privacy – please do not post personal information], calling me for authorization as the account holder, he sold her a new pre-paid phone and accessories for several hundred dollars. When I discovered this deceptive business practice today, I immediately called AT&T Wireless customer don't care. The agent couldn't help me so I had to wait for over an hour to speak to a supervisor. I then went to the store and complained to the big fat store manager who could have cared less about what happened. So now I am going to file a formal complaint against AT&T Wireless with the PA Public Utilities Commission and the Bureau of Consumer Protection in the PA Attorney General's office.

It can all be returned within 14 days.
The sales slip should identify the sales person.
This should be brought to the attention of the manager, and a busy Saturday is a good day to do so.
My sister and I each have one of our parents phones on our account. They don't really understand the process much, but they have been good about letting us handle it.
Sorry this happened.

Love the iPhone, who to complain about activation illegal practices?

Dear Folks,
I got my iPhone, failed the credit check and went with PrePaid. AT&T/iTunes presented me with a page telling my pin/phone # and where to go to fund it. It also had a FAQ saying that my iPhone is fully functional except for the phone part until I fund it.
It's completely locked and Apple sent me an email reminder to fund my account. I am very angry with these business practices.
All I'm looking for is an email to complain about this issue to. This is misleading and illegal.

"Use the form below to send us your comments. We read all feedback carefully, but please note that we cannot respond to the comments you submit."
I want to reach a human being who's going to either fix the issue or issue me an apology.

I need to contact PayPal about a purchase I made, how do I do that?

QuestionI need to contact PayPal about a purchase I made, how do I do that?
AnswerNeed help with a purchase you made for gold? Want assistance with your VIP subscription? Would you like to change your credit card information on file with PayPal? No worries! For your convenience we here at Tagged have tracked down all PayPal support numbers from Australia to France!
International PayPal phone number: +1-402-935-2050 (US #)
UK PayPal phone number: 08707-307-191 or 0800-358-7929
France PayPal phone number: 0800 942 890
US PayPal phone number toll-free Business/Premier accounts: 1-888-221-1161 or 1-888-204-4481
US Personal accounts phone number: 1-402-935-7733 or 1-402-935-2057
Ireland PayPal phone number: 1-890-943-220 or +353-1-436-9001
Australia PayPal phone number: 1-800-073-263 or 02-8223-9500
Germany PayPal phone number: 0180 500 66 27
Poland PayPal phone number: 801 38 66 86
Netherlands PayPal phone number: 0900 265 8950
Belgium PayPal phone number: 070 359 905
Austria PayPal phone number: 0820 4000 1508
Spain PayPal phone number: 902 88 52 48

i bought gold now twice but no gold is credited to my pet account... and when i checked my cp bal;ance oit was deducted already... it happened last week also... what can i do to have it cre3dited to my pet account?

How do I contact corporate?

Does anyone know how to contact corporate? I have a major complaint. I have been with Verizon almost 7years. I recently did an early edge where I turned in my phone to a local store only to find out it was handled incorrect. I was then charged for the phone and for 2 months went back in forth to try to get corrected.I was told by at least 5 reps who told me it would be resolved. I only received one call back saying it is complete only to find it wasn't. Finally after someone finally did something I was still not issued a credit promised by a rep authorized by their sup. I then called again to be told by a rep that he will not be giving away free money! Really! I have been a loyal customer and don't appreciate the comment or inconsistent customer service. I need this issue resolved asap!!

I am in the process of finding that information as well. I to have been a long time customer of Verizion also, and I am not impressed at all with their service. Since having a plan with them and paying an exorbitant amount each month just for two phones. There are some real jack ***** working in the billing department who get their jollies sending out billing threats on Christmas day. I want to find someone as high up the ladder as possible so I can lodge my complaint. I don't have a contract with Verizon for good reason, I have contacted them before about this conduct it will not take much of a push to convince me to go elsewhere for a cheaper better service!!!

Is there a way to contact apple about terrible service at one of their stores?

I recently spent 3 different days and over 4 hours at an apple store in order to swap a defective product. I was hoping to contact apple in some form to complain about how awful the customer service was at that particular store. I have a lot of apple products and enjoy the often spectacular customer service. However, I want to voice my displeasure about this particular store. I was wondering how I would be able to contact apple about the store.

If you call AppleCare, they can log a complaint about any aspect of Apple's Business in the system for review by senior management. If you log a complaint about service provided at an Apple Retail Store, it will be reviewed by AppleCare Senior Management and forwarded to the appropriate area or regional manager for review... or so I have been told!

Recently when opening up Photoshop, my Adobe CS6 Master Collection pops up saying there's some kind of offer going on the Creative Cloud. For awhile I was just able to close out of it and go about my business on Photoshop, but now it's not allowing me to

Recently when opening up Photoshop, my Adobe CS6 Master Collection pops up saying there's some kind of offer going on the Creative Cloud. For awhile I was just able to close out of it and go about my business on Photoshop, but now it's not allowing me to open Photoshop unless I sign up/pay. I'm quite confused? I really NEED to have access to Photoshop ASAP.

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

I have a hard time understanding why I can't contact support about YOUR problem. I plugged my iPhone into my pc. iTunes came up. It said there was an update available for the phone. I accepted that. Clicked on the "download only" because I didn't have the

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Error 1611
This error typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service.
Synced media like apps and music are not included in the iPod backup that iTunes makes. You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT4933 I mistakenly opened a Word doc attachment to an email. It was a one-pager about a "business proposal" I know nothing about. I deleted mail and shut down Mac. What now?

I mistakenly opened an attached Word document in an email from someone whose name I knew, but then discovered it was someone else I didn't know apparently using that name. The document was about some "business proposal". I closed the document, deleted the email, and shut down my computer. The document was open on my computer for about two minutes. My question is whether opening this document might have exposed my computer and files to a virus or some other malware? What should I do now?

My question is whether opening this document might have exposed my computer and files to a virus or some other malware? What should I do now?
1. No
2. Nothing
Barry
edit: simultaneous posts!

I can get the signed to Hotmail but I can not read my mail. Sorry, there's a problem with Hotmail right now Hotmail wasn't able to complete this request. Microsoft may contact you about any issues you report.

about 10 days ago started having trouble with Hotmail. Could isgn in but keep getting the following message.
Sorry, there's a problem with Hotmail right now
Hotmail wasn't able to complete this request. Microsoft may contact you about any issues you report.
I can send mail and review my contacts but that is it.
I then tried getting in with Internet Explorer and it works fine. I do not like IE because I have problems with some websites.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode

Contacting corporate about sleazy business practices

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