Continual problems with my emac, is it time to upgrade?

I have had my emac for 5 years. First 4 years were great but in the last year I have had performance problems. I took it to my local mac store and had them upgrade to Tiger which helped with some applications but still slow. My superdrive first started to scratch some dvds, later it wouldn't burn dvds at all and now the drive door won't even open. Are these all problems that can be easily fixed?
I'm thinking it may be time to upgrade to a new imac since it has been 5 years. If so, any advice in terms of processor, memory, etc. on a new 20" imac?
Appreciate any help

Internal optical drive replacement is covered in the Apple eMac Upgrade Guide. It's easier to just use an external optical drive, through (e.g., something like this).
Have you tried running a CD lens cleaner through the internal optical drive a couple of times? Sometimes something that simple works.
You may not be aware that Tiger 10.4 and later introduced a 'feature' whereby a quick press of the optical draw open key no longer suffices; you have to keep the key held down for a good one to two seconds. (Maybe there was a rash of complaints about the optical drawer opening unexpectedly as people brushed the key while aiming for the sound control keys.)
How much free space is there on the hard drive? If there's less than 1GB, the Mac will be running into problems as it runs out of room for the Unix scratch and swap files. If the hard drive fills entirely, a Unix-based computer (which includes OS X) won't boot at all except into single-user mode. Try to keep 5GB or so minimumm free space (that allows you to do an Archive and Install if necessary). A ballpark figure of 10% of the hard drive free is eaasier to remember and allows more of a safety margin.
When the store upgraded to Tiger, did you get the OS X Install disc? Do you have any pre-Tiger disk maintenance or repair utilities, including OnyX or the pre-Tiger Disk Utiltiy? Running an earlier utility could cause problems; see Only use Mac OS X 10.4-compatible disk utilities with Mac OS X 10.4 volumes.

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