Contract not what was agreed via email and phone

Hi all, new to this forum so I'm hoping people here will be friendly and helpful .
I recently (Oct '10) changed my phone back to BT and got a package deal along with my existing BB and Vision services.
Spoke to a helpful guy called Tim Chappell who organised everything via email and phone.
I have had my recent quarterly bill it is not what we agreed. I am paperless billing and I cannot see what package deal I am on until my quarterly bill comes through. The first bill was very confusing with lots of cancellations for the existing package and then lots of price shuffling so I could only really see what I was paying on my second quarterly bill.
I have tried and tried in vain to contact Tim with no response. Live Chat and Cancellations have emailed him to contact me urgently but still nothing.
All the agreement is in the emails I received/sent so I have proof of the package he did, but what it says on my billing is different so it's my word against theirs until Tim responds to me.
Sorry for the long rant, can anyone help solve this please?
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DS wrote:
Aye, although me no work for BT, I still like to wear one when I'm posting - makes me feel like one of the team!
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Hi Mill,
Sorry for the problems you have had and welcome to the forum. Don't worry I can help you with this.
Please drop me an email to [email protected], include your BT account details and the link to this post. I will check things from my end to see what is going on.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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