COPA error while Sales order creation

Hi,
We are trying to create Sales order and getting error as below;
Inconsistency between a document field and the prof. segment number
Message no. KE396
Diagnosis
A line item was assigned to a profitability segment (number 046xxxxxx) which has the value 0000005xxx for characteristic Customer. The original document (FI document, sales order, internal order, etc.), however, contains Txxxx in this field. It is therefore inconsistent with the profitability segment found.
Can anybody please help me to resolve this?
Thanks,
Niki Shah.

What is the release you are working on? If it were < 4.6A, and you are trying to create an order with refenrence, thenit could be a program error as fixed by note 171064.
Also refer to this [thread|Error KE 396 in sales order;
You may need to fix a program error or add some coding.

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