Copy Express Fails with "Internal Error (-5002) Occurred"

Hello experts:
I have SAP B1 Version 8.8, PL16.
I have two users I want to add from the old database to the new database. It works fine for one and the second one has a failure with the above error statement. I cannot figure out why the two users are creating different results. All I am doing is adding two users...
EDIT: I did see that the successful user which was brought over is a Superuser and the other one was not - the only difference between them...
Of course I have searched the forum and -5002 seems to have to do with DTW, ,but nothing on Copy Express...anyone know why this is happening???
What great error messages we have - they make so much sense!!!
Many Thanks in Advance and Regards - Zal
Edited by: Zal Parchem on Mar 25, 2011 5:04 PM

Hello Julie...thanks for doing that. I did the exact same thing and it just ended up "wasting" away with no response from SAP. They could not figure out themselves...and they moved the priority down to "low" (which is the kiss of death in any inquiry)...
So, I think it ends up as this whole conversation has already centered around - namely, error messages and absolutely no explanation as to what those error messages mean. LOL - like I could have ever gotten away with this while I was in development: throw out an error message and not give any of the Users exactly what the error messages mean or what they need to do to resolve the situation!!! Sloppy, sloppy, sloppy is the bottom line...
I have used Copy Express since this and have had similar experiences with error messages - it just gets down to "do as much as you can with Copy Express and then manually enter the information" - what a waste of time, especially when you consider this could be such a great tool with the proliferation of integrated systems!!!
Gook luck finding out and hopefully something comes of it...
Regards - Zal

Similar Messages

"Internal error (-5002) occurred" On Pick List Update Picked Quantity

Hi Experts,
I have an SDK program that simply tries to update the Picked Quantity in SAP. Previously it has been working fine, until I try to use the same logic for items managed by Batch or Serial Number.
In this scenario, I have created a PickList with only 1 row, the item is managed by Serial Number.
I try to simplify the code as below.
Dim oBaseDocument As SAPbobsCOM.PickLists
oBaseDocument = oComp.GetBusinessObject(SAPbobsCOM.BoObjectTypes.oPickLists)
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oBaseDocument.Lines.SetCurrentLine(0)
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lRet = oBaseDocument.Update
I have added the *** line for handling the Serial Number, but when it hit the Update command, the SDK returns "Internal error (-5002) occurred".
I'm not sure what does it means.
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Please advise whether I missed anything in this code.
Thank you in advance.
Best Regards,
Krisma

Hi Krisma,
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Hope it helps.
Thanks & Regards
Ankit Chauhan

Internal Error (-5002) occurred

Hi,
I got the error : Internal Error (-5002) occurred when adding a new A/R invoice
I would like so much to know what exactly causes the error.
Is there any way to pin point what is it ?
Or I'm stuck alone with this not so friendly message ?
I've eliminated everything suspected to be a problem.
There's a lot of user defined field. Is there something I should know about them ?
Is there any trick to find out where the problem is ?
The code is working for SBODemo_US but when I try with the Customer's database which is BIG and have a lot of UDF, I got this.
Since its INTERNAL ERROR, I don't really know where the problem can be !
Thx you for your helps

This was due to setting the ExpensesCode when no expenses existed
I had to eliminate possible problem line by line. A pain in the you know what...

The creation of the shadow copy on the backup destination has failed. Detailed Error: The Volume Shadow Copy operation failed with the error 0x80042316

When using Microsoft Backup on a Windows Server 2008 SP2 (not R2 - [Microsoft version 6.0.6002]) I get the error "The creation of the shadow copy on the backup destination has failed. Detailed Error: The Volume Shadow Copy operation failed with the
error 0x80042316"
The odd thing is that when I start the backup manually, it works fine. When it runs automatically the error appears.
When doing a SFC /scannow I do get errors that can't be corrected.
Is there anything short of rebuilding this machine (It's a DC and the only one this office has) I can do to fix this?

Hi,
0x80042316 means "Another shadow copy creation is already in progress". This error could occur when another VSS instance is running.
Is there any third party backup application installed? Try to uninstall it to see the result. And please also check if there is another backup schedule which causes the conflict.
Meanwhile please provide the result of:
vssadmin list providers
vssadmin list writers
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Support, contact [email protected].
Hi,
I do have Crashplan ProE running. It started at 1900 and the Windows Backup starts at 2000. I have modified Crashplan not to start until 2300 to see if that helps.
Also:
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Provider name: 'Microsoft Software Shadow Copy provider 1.0'
Provider type: System
Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
Version: 1.0.0.7
AND:
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {f0c7ee55-5885-4894-8dd3-14fffbdd4d2e}
State: [1] Stable
Last error: No error
Writer name: 'SqlServerWriter'
Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
Writer Instance Id: {017a0133-7577-4322-b513-04f72404b70a}
State: [1] Stable
Last error: No error
Writer name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Instance Id: {6b17d670-9ea8-4ff1-a59e-b474f4b893db}
State: [1] Stable
Last error: No error
Writer name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Instance Id: {56aad1bf-9bf1-4fde-b2f4-a706577c632d}
State: [1] Stable
Last error: No error
Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
Writer Instance Id: {e942d09d-276e-450a-9bf4-b1d5abe6af8a}
State: [1] Stable
Last error: No error
Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {3737164b-61ac-454c-b1f7-42f2620f10db}
State: [1] Stable
Last error: No error
Writer name: 'DFS Replication service writer'
Writer Id: {2707761b-2324-473d-88eb-eb007a359533}
Writer Instance Id: {39458257-aca4-481e-a302-994f3eb1e9a3}
State: [1] Stable
Last error: No error
Writer name: 'Dhcp Jet Writer'
Writer Id: {be9ac81e-3619-421f-920f-4c6fea9e93ad}
Writer Instance Id: {6a8ab4aa-760c-4102-a27f-58f570c9c572}
State: [1] Stable
Last error: No error
Writer name: 'NTDS'
Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
Writer Instance Id: {53577013-8397-448e-9a25-c7cac08aa0a8}
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Last error: No error
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Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
Writer Instance Id: {ee2c9173-92e7-455c-8f73-601647c0ddb2}
State: [1] Stable
Last error: No error
Writer name: 'BITS Writer'
Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
Writer Instance Id: {b1f60392-9dfd-4e3a-bda6-3dc2cb622ba4}
State: [1] Stable
Last error: No error
Writer name: 'IIS Config Writer'
Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
Writer Instance Id: {a328aede-78f0-448e-9c36-e8379e9fe2a8}
State: [1] Stable
Last error: No error
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Writer Instance Id: {c39fa334-5c9d-4906-a3b5-33c3444948e6}
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Writer Id: {35e81631-13e1-48db-97fc-d5bc721bb18a}
Writer Instance Id: {3c9c5584-b5fd-48cf-8541-0c8bfa585ca0}
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Internal error (-5002) occured during sap B1 version updation

Dear Experts
Internal error (-5002) occured during sap B1 version updation from SAP B1 2007B to SAP B1 8.8
Please help
S K Jana

Hello
You may take a look into the upgrade log file:
C:Program FilesSAPSAP Business OneLog directory,
filename should be
B1UpgradePid[xxxx]_[YYYMMHH.....].txt
You can find information inside !
If the upgrade failed, please check this file, look for notes, or report the issue to GSC.
Regards
János

Why do I get "Internal Error (-5002) occurred" when doing external recon via SDK ?

I can reconcile an invoice and matching incoming payment as below:
Table OJDT is:
BatchNum
TransId
BtfStatus
TransType
BaseRef
RefDate
Memo
Ref1
Ref2
CreatedBy
LocTotal
FcTotal
SysTotal
TransCode
OrignCurr
TransRate
BtfLine
TransCurr
Project
DueDate
TaxDate
PCAddition
FinncPriod
DataSource
UpdateDate
CreateDate
UserSign
UserSign2
RefndRprt
LogInstanc
ObjType
Indicator
AdjTran
RevSource
StornoDate
StornoToTr
AutoStorno
Corisptivi
VatDate
StampTax
Series
Number
AutoVAT
DocSeries
FolioPref
FolioNum
CreateTime
BlockDunn
ReportEU
Report347
Printed
DocType
AttNum
GenRegNo
RG23APart2
RG23CPart2
MatType
Creator
Approver
Location
SeqCode
Serial
SeriesStr
SubStr
AutoWT
WTSum
WTSumSC
WTSumFC
WTApplied
WTAppliedS
WTAppliedF
BaseAmnt
BaseAmntSC
BaseAmntFC
BaseVtAt
BaseVtAtSC
BaseVtAtFC
VersionNum
BaseTrans
ResidenNum
OperatCode
Ref3
SSIExmpt
SignMsg
SignDigest
CertifNum
KeyVersion
CUP
CIG
SupplCode
SPSrcType
SPSrcID
SPSrcDLN
DeferedTax
AgrNo
SeqNum
ECDPosTyp
RptPeriod
RptMonth
U_BType
U_CLIST
NULL
3285
O
13
1328
2014-08-10 00:00:00.000
A/R Invoices - AFR100
1328
1328
900.000000
900.000000
900.000000
NULL
NULL
0.000000
NULL
USD
NULL
2014-08-10 00:00:00.000
2014-08-10 00:00:00.000
N
104
I
2014-08-10 00:00:00.000
2014-08-10 00:00:00.000
1
1
N
0
30
NULL
N
N
NULL
NULL
N
N
NULL
N
17
3285
N
4
NULL
NULL
944
N
N
N
N
NULL
0
N
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
N
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
9.02.003.11
NULL
1
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
N
NULL
NULL
N
NULL
NULL
NULL
NULL
NULL
3286
O
24
1375
2014-08-10 00:00:00.000
Incoming Payments - AFR100
1375
1375
900.000000
900.000000
900.000000
NULL
NULL
0.000000
NULL
USD
NULL
2014-08-10 00:00:00.000
2014-08-10 00:00:00.000
N
104
I
2014-08-10 00:00:00.000
2014-08-10 00:00:00.000
1
1
N
0
30
NULL
N
N
NULL
NULL
N
N
NULL
N
17
3286
N
15
NULL
NULL
945
N
N
N
N
NULL
0
N
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
N
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
9.02.003.11
NULL
1
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
N
NULL
NULL
N
NULL
NULL
NULL
NULL
Table JDT1:
TransId
Line_ID
Account
Debit
Credit
SYSCred
SYSDeb
FCDebit
FCCredit
FCCurrency
DueDate
SourceID
SourceLine
ShortName
IntrnMatch
ExtrMatch
ContraAct
LineMemo
Ref3Line
TransType
RefDate
Ref2Date
Ref1
Ref2
CreatedBy
BaseRef
Project
TransCode
ProfitCode
TaxDate
SystemRate
MthDate
ToMthSum
UserSign
BatchNum
FinncPriod
RelTransId
RelLineID
RelType
LogInstanc
VatGroup
BaseSum
VatRate
Indicator
AdjTran
RevSource
ObjType
VatDate
PaymentRef
SYSBaseSum
MultMatch
VatLine
VatAmount
SYSVatSum
Closed
GrossValue
CheckAbs
LineType
DebCred
SequenceNr
StornoAcc
BalDueDeb
BalDueCred
BalFcDeb
BalFcCred
BalScDeb
BalScCred
IsNet
DunWizBlck
DunnLevel
DunDate
TaxType
TaxPostAcc
StaCode
StaType
TaxCode
ValidFrom
GrossValFc
LvlUpdDate
OcrCode2
OcrCode3
OcrCode4
OcrCode5
MIEntry
MIVEntry
ClsInTP
CenVatCom
MatType
PstngType
ValidFrom2
ValidFrom3
ValidFrom4
ValidFrom5
Location
WTaxCode
EquVatRate
EquVatSum
SYSEquSum
TotalVat
SYSTVat
WTLiable
WTLine
WTApplied
WTAppliedS
WTAppliedF
WTSum
WTSumFC
WTSumSC
PayBlock
PayBlckRef
LicTradNum
InterimTyp
DprId
MatchRef
Ordered
CUP
CIG
BPLId
BPLName
VatRegNum
SLEDGERF
U_CLIST
3285
0
100200200100000
900.000000
0.000000
0.000000
900.000000
900.000000
0.000000
USD
2014-08-10 00:00:00.000
1328
1
AFR100
0
0
400100100300000
A/R Invoices - AFR100
1
13
2014-08-10 00:00:00.000
NULL
1328
1328
1328
NULL
2014-08-10 00:00:00.000
0.000000
NULL
0.000000
1
NULL
104
-1
-1
N
0
NULL
0.000000
0.000000
N
N
30
NULL
0.000000
0
N
0.000000
0.000000
N
0.000000
NULL
3
D
0
NULL
900.000000
0.000000
900.000000
0.000000
900.000000
0.000000
Y
N
0
NULL
0
N
NULL
NULL
NULL
1900-01-01 00:00:00.000
0.000000
NULL
0
0
0
-1
-1
0
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
NULL
NULL
0.000000
0.000000
0.000000
0.000000
0.000000
N
N
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
N
NULL
NULL
0
NULL
N
NULL
NULL
NULL
NULL
NULL
NULL
NULL
3285
1
200100200900000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
USD
2014-08-10 00:00:00.000
1328
-2
200100200900000
0
0
AFR100
A/R Invoices - AFR100
13
2014-08-10 00:00:00.000
NULL
1328
1328
1328
NULL
2014-08-10 00:00:00.000
0.000000
NULL
0.000000
1
NULL
104
-1
-1
N
0
X0
900.000000
0.000000
N
N
30
NULL
900.000000
0
Y
0.000000
0.000000
N
0.000000
NULL
3
C
0
NULL
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
Y
N
0
NULL
0
N
NULL
NULL
NULL
1900-01-01 00:00:00.000
0.000000
NULL
0
0
0
-1
-1
0
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
NULL
NULL
0.000000
0.000000
0.000000
0.000000
0.000000
N
N
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
N
NULL
NULL
0
NULL
N
NULL
NULL
NULL
NULL
NULL
NULL
NULL
3285
2
400100100300000
0.000000
900.000000
900.000000
0.000000
0.000000
900.000000
USD
2014-08-10 00:00:00.000
NULL
NULL
400100100300000
0
0
AFR100
A/R Invoices - AFR100
13
2014-08-10 00:00:00.000
NULL
1328
1328
1328
NULL
2014-08-10 00:00:00.000
0.000000
NULL
0.000000
1
NULL
104
-1
-1
N
0
NULL
0.000000
0.000000
N
N
30
NULL
0.000000
0
N
0.000000
0.000000
N
0.000000
NULL
3
C
0
NULL
0.000000
900.000000
0.000000
900.000000
0.000000
900.000000
Y
N
0
NULL
0
N
NULL
NULL
NULL
1900-01-01 00:00:00.000
0.000000
NULL
0
0
0
-1
-1
0
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
NULL
NULL
0.000000
0.000000
0.000000
0.000000
0.000000
N
N
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
N
NULL
NULL
0
NULL
N
NULL
NULL
NULL
NULL
NULL
NULL
NULL
3285
3
100200100100200
0.000000
891.710000
891.710000
0.000000
0.000000
891.710000
USD
2014-08-10 00:00:00.000
NULL
NULL
100200100100200
0
0
AFR100
A/R Invoices - AFR100
13
2014-08-10 00:00:00.000
NULL
1328
1328
1328
NULL
2014-08-10 00:00:00.000
0.000000
NULL
0.000000
1
NULL
104
-1
-1
N
0
NULL
0.000000
0.000000
N
N
30
NULL
0.000000
0
N
0.000000
0.000000
N
0.000000
NULL
3
C
0
NULL
0.000000
891.710000
0.000000
891.710000
0.000000
891.710000
Y
N
0
NULL
0
N
NULL
NULL
NULL
1900-01-01 00:00:00.000
0.000000
NULL
0
0
0
-1
-1
0
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
NULL
NULL
0.000000
0.000000
0.000000
0.000000
0.000000
N
N
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
N
NULL
NULL
0
NULL
N
NULL
NULL
NULL
NULL
NULL
NULL
NULL
3285
4
500100100700000
891.710000
0.000000
0.000000
891.710000
891.710000
0.000000
USD
2014-08-10 00:00:00.000
NULL
NULL
500100100700000
0
0
AFR100
A/R Invoices - AFR100
13
2014-08-10 00:00:00.000
NULL
1328
1328
1328
NULL
2014-08-10 00:00:00.000
0.000000
NULL
0.000000
1
NULL
104
-1
-1
N
0
NULL
0.000000
0.000000
N
N
30
NULL
0.000000
0
N
0.000000
0.000000
N
0.000000
NULL
3
D
0
NULL
891.710000
0.000000
891.710000
0.000000
891.710000
0.000000
Y
N
0
NULL
0
N
NULL
NULL
NULL
1900-01-01 00:00:00.000
0.000000
NULL
0
0
0
-1
-1
0
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
NULL
NULL
0.000000
0.000000
0.000000
0.000000
0.000000
N
N
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
N
NULL
NULL
0
NULL
N
NULL
NULL
NULL
NULL
NULL
NULL
NULL
3286
0
100200500100500
900.000000
0.000000
0.000000
900.000000
900.000000
0.000000
USD
2014-08-10 00:00:00.000
1375
-1
100200500100500
0
0
AFR100
Incoming Payments - AFR100
NULL
24
2014-08-10 00:00:00.000
NULL
1375
1375
1375
NULL
NULL
2014-08-10 00:00:00.000
0.000000
NULL
0.000000
1
NULL
104
-1
-1
N
0
NULL
0.000000
0.000000
NULL
N
N
30
NULL
NULL
0.000000
0
N
0.000000
0.000000
N
0.000000
NULL
0
D
0
NULL
900.000000
0.000000
900.000000
0.000000
900.000000
0.000000
Y
N
0
NULL
0
N
NULL
NULL
NULL
1900-01-01 00:00:00.000
0.000000
NULL
NULL
NULL
NULL
NULL
0
0
0
-1
-1
0
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
NULL
NULL
0.000000
0.000000
0.000000
0.000000
0.000000
N
N
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
N
NULL
NULL
0
NULL
NULL
N
NULL
NULL
NULL
NULL
NULL
NULL
NULL
3286
1
100200200100000
0.000000
900.000000
900.000000
0.000000
0.000000
900.000000
USD
2014-08-10 00:00:00.000
NULL
-99
AFR100
0
0
100200500100500
Incoming Payments - AFR100
1375
24
2014-08-10 00:00:00.000
NULL
1375
1375
1375
NULL
NULL
2014-08-10 00:00:00.000
0.000000
NULL
0.000000
1
NULL
104
-1
-1
N
0
NULL
0.000000
0.000000
NULL
N
N
30
NULL
NULL
0.000000
0
N
0.000000
0.000000
N
0.000000
NULL
0
C
0
NULL
0.000000
900.000000
0.000000
900.000000
0.000000
900.000000
Y
N
0
NULL
0
N
NULL
NULL
NULL
1900-01-01 00:00:00.000
0.000000
NULL
NULL
NULL
NULL
NULL
0
0
0
-1
-1
0
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
NULL
NULL
0.000000
0.000000
0.000000
0.000000
0.000000
N
N
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
N
NULL
NULL
0
NULL
NULL
N
NULL
NULL
NULL
NULL
NULL
NULL
NULL
But when I try the same in SDK/DI (oCmpSrv previously set), I get "Internal Error (-5002) occurred":
        Try
            Dim ExtReconSvc As SAPbobsCOM.ExternalReconciliationsService = oCmpSrv.GetBusinessService(SAPbobsCOM.ServiceTypes.ExternalReconciliationsService)
            Dim ExtReconciliation As SAPbobsCOM.ExternalReconciliation = ExtReconSvc.GetDataInterface(SAPbobsCOM.ExternalReconciliationsServiceDataInterfaces.ersExternalReconciliation)
            ExtReconciliation.ReconciliationAccountType = SAPbobsCOM.ReconciliationAccountTypeEnum.rat_BusinessPartner
            Dim jeLine1 As SAPbobsCOM.ReconciliationJournalEntryLine = ExtReconciliation.ReconciliationJournalEntryLines.Add()
            jeLine1.TransactionNumber = "3285"
            jeLine1.LineNumber = 0
            Dim jeLine2 As SAPbobsCOM.ReconciliationJournalEntryLine = ExtReconciliation.ReconciliationJournalEntryLines.Add()
            jeLine2.TransactionNumber = "3286"
            jeLine2.LineNumber = 1
            ExtReconSvc.Reconcile(ExtReconciliation)
        Catch ex As Exception
            MsgBox(ex.Message)
        End Try
I do not understand what I am doing wrong and I have no idea what this error means.
Thanks in advance for your help.

Sorry Images were very poor in original post.

Installation fails with "internal error 2502"

I have a client running Windows Vista Home Premium Edition (32 bit) and my app's CVI-built installer fails with "Internal Error 2502".
This installation kit has been successfully deployed on hundreds of computers with various versions of Windows and I have never seen this one. No device drivers or advanced libraries - just the standard runtime. I use CVI 9.0.1.
Searches reveal very little - some old issues with Office installation, date/time settings etc. but I have yet to find anything that indicates what this error represents.
Any insights or ideas very welcome.
Thanks,
Ian
Solved!
Go to Solution.

That appears to be a Windows Installer (MSI) error, and can have many different causes. Can you confirm that anyWindows installers (perhaps try newest Adobe Reader) work on that system? Is the system's date/time set correctly? Could there be a permissions restriction with C:\Windows\system32 or C:\Programs\National Instruments\Shared?
I'd also try doing an internet search for "installer error 2502" and see what other tips you might find. If all else fails, try running the installer from the command line like this:
setup.exe /log install_log.txt
That will generate a log file that might contain a hint for us.
Mert A.
National Instruments

VM creation on a cluster fails with Internal error code: 0x80990C1D

I am getting the following error when creating a VM from template on a 2012 R2 cluster:
Error (3101)
VMM failed to mount virtual hard disk (VHD) file XXXX.vhdx on the XXXX server. A timeout occurred.
Internal error code: 0x80990C1D
Recommended Action
Open Services to make sure the startup type for Virtual Disk service is set to manual or automatic. Ensure that the service can start and then try the operation again.
The errer occurs while running "Install VM Components" task. I did check services on the host and all is running as expected. The same template works without problem on non-clustered hosts, but fails two out of three times on HV cluster with
CSV storage on FC SAN. I am running SCVMM 2012 R2 UR3.
Any ideas what may cause this issue?
Thanks
Gleb.

Hi,
it's a strentgh issue. I don't have any certain information on the hand but I am just thinking out loud now. Maybe it helps.
If it fails at "Install VM Components" this would mean that the problem occurs during injecting or ejecting the integration services. I am right now not sure if VMM injects the integration services as an ISO file or as an vhd file. The second option is also
possible.
From this point of view my question would be;
1) Are you creating the VM from a blank disk with an ISO OS file attached ? If yes
2) Are you experienceing the same problem with an syspreped vhd or vhdx file too ?
3) How many VM's are running on your Cluster Nodes ?
4) Are there any differences in the behavior when you select a different cluster node as destination host during the creation of a VM from template ?
5) What's the workload on your cluster nodes right now disk, memory, cpu ?
Regards,
Cengiz Kuskaya

CUCM 8.6.1 Refresh upgrade to 10.5 fails with Internal Error (Function: ipmReadNormalizedInputLine) [SOLVED]

Hi,
we are upgrading our CUCM 8.6.1 to 10.5.1 on VMWare Enviroment (vSphere 5.5 running on UCS).
We are running this upgrade in a sandbox, in order to avoid any problem in the production cluster.
We followed the refresh upgrade guide ( http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/10_0_1/CUCM_BK_U4214F9D_00_upgrade-guide-cucm-100.pdf)
Pre-configuration steps
Take a clone of the running publisher and put it in the sandbox
Remove DNS servers (they are not available in the sandbox)
Change the NTP Server with a ntp that is recheable from the sandbox
Check that Gateway and NTP connectivity are OK for the CUCM
Pre-upgrade:
Run the cop files to update keys and increase disk space (log partition is 80% full)
Shutdown the CUCM VM and
Increase disk space on the VM configuration
change VM OS from RedHat5 (32bit) to RedHat 6 (64bits)
change VM nic from flexible to VMNIX3
Restart the VM
Upgrade
1. mount the iso
2. connect to OS Administration web interface and perform the Software installation from CD/DVD
3. upgrade process works fine up to the post-installation task
During post-installation tasks (after completing the DB Load and Transforming Copy) the Upgrade process always fails fails with an internal error
IPM|Internal Error, File:ipm.c:2011, Function: ipmReadNormalizedInputLine(), "/usr/local/cm/script/cm-dbl-install RU PostInstall 10.5.1.10000-7 8.6.1.21019-1 /usr/local/cm/ /common/component/database /common/log/install/capture.txt " failed (1)|<LVL::Critical>
IPM| end-of-session "Installing database component": 1109.369 secs.|<LVL::Info>
IPM|Close progress meter "Component Install"|<LVL::Info>
We also tried the intermediate steps:
- upgrade from 8.6.1 to 9.1 : worked
- from 9.1 to 10.5: Failed with the same error
- from 9.1 to 10.1: Failed with the same error
any help will be greatly appreciated, thanks
Stefano

Issue was related to Dial Plans, the logs showed
16:45:46.204 |   DBUtil::BlockCopyTable ### *ERROR* ###: (diagnosis): Bulk Data Migration for table availdialplan failed due to data constraint issue, (-971).
16:45:46.611 |   DBUtil::BlockCopyTable *
16:46:16.555 |*ERROR* Error fetching column information: [Informix][Informix ODBC Driver][Informix]Could not position within a table (informix.systables).
16:46:16.588 |   DataConverter_5to6::CopyTables *ERROR* BlockCopyTable failed to process table (availdialplan)
16:47:52.395 |   installFull *ERROR* Prior Cancel or Error Processing convert5to6()
Cisco TAC fixed by updating the primary key in the DB.
After the fix we were able to perform the RU as expected.

Fingerprint reader failing with internal error - 0x800106BB

My fingerprint reader worked once I put the proper software in. But only once. The second time I tried to get in, I got the following: "An internal error occurred (bpwb: bp-wb-dpi-ed-wbeba (800106BB)" When I went onto the internet and searched on that error, it appears to be a known problem with Windows 7 (fixed in win8) with the following description: "Not enough RPC threads". Is this a hardware problem or a software problem? Lenovo is telling me to return my Thinkpad E540 to be fixed. Since I am going on a cruise in 20 days and planned to bring this laptop with me, I'm concerned.

Hi Sharath,
I have selected all of them, clicked on publish, the I got a message saying "choose an ITS for publishing"
Using the message in performance assistant,
In se80, Utilities->settings, On the ITS tab under Publish choose the ITS server,
However, here the only options are
1. on all defined sites,
2. on selected site, print
3. to local directory.
Here, I have selected on all defined sites.
Got the message "Object published successfully; site All Defined Sites"
How to proceed further?
Thanks,
Vishi
Edited by: sap.technical on Mar 9, 2010 6:15 AM

Update of 7.0.3 on iPhone 4 fails with an error has occurred

I am trying to update my iPhone 4 to 7.0.3. But the installation quits with an error message that is not indicating the nature of the problem. The same happened with 7.0.2 already. Where can I find more details what exactly went wrong and what I can do to fix?

Make sure there's enough free storage space.
Tap Settings > General > About > Available
The 7.0.3 update is approximately 92MB's.
If there's plenty of storage space, try a reset.
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
Then try updating again.

Downloads keeps failing with "An Error has Occurred"

Happy New Year All
New to the Apple Mac World having switched from Windows. I've just bought a new Macbook Pro and when I go into the App store to purchase, the installations seem to be very temperamental.
I've been to install twitter, along with updating iWorks - with Numbers and Pages failing to install/update at the beginning.
I was finally managed to install pages, but uninstalling and then installing.
With numbers, it did install but kept saying I needed to update, so I did the same and uninstalled but now it just keeps telling me and error occurred please try again in the purchases page, but same problems occurs. Each time I try installing again, I notice that the download is always pulling a previous download from somewhere (cache??) and seems to always fail at the last bit.
Does anyone know how I can fix this problem? Ordered Mac Online and slight peeved that its not working... which is not what I would associate to Apple.

I believe I have found the issue.
Our portlets are being accessed over WSRP. Both consumer and producer portals are BEA 8.1 SP6. The problem was that the HTTPS call back to the producer timed out on the consumer so it was the consumer portal that hijacked the response to the producer request.
In the consumer's WEB-INF/wsrp-producer-registry.xml file, there is the element "connection-timeout-msecs". The default is 60000 ms. When I switched that to a larger time (say 999999 ms), I did not see the problem.

Services in transaction sicf failing with Internal Error 500

Hi all,
When I try to test a service in transaction sicf, by right clicking on it and saying Test service.
I am getting an error "HTTP 500 Internal Server Error". All the services are running fine in
smicm.
The version of SAP is ECC 5.0(only ABAP Stack), Oracle, Windows.
This happens for all the services.
Any help would be greatly appreciated.
Thanks,
Vishi

Hi Sharath,
I have selected all of them, clicked on publish, the I got a message saying "choose an ITS for publishing"
Using the message in performance assistant,
In se80, Utilities->settings, On the ITS tab under Publish choose the ITS server,
However, here the only options are
1. on all defined sites,
2. on selected site, print
3. to local directory.
Here, I have selected on all defined sites.
Got the message "Object published successfully; site All Defined Sites"
How to proceed further?
Thanks,
Vishi
Edited by: sap.technical on Mar 9, 2010 6:15 AM

"Internal Error -5002" every order

On every order submitted from web tools, either thru the administrative screen or by the customer, is giving this error:
-5002:Internal error (-5002) occurred
   at NetPoint.SynchSBO.SBOObjects.SBODocument.NP_2_SBO(Documents& document, NPOrder order)
   at NetPoint.SynchSBO.SBOObjects.SBOOrder.NetPointToSBO(NPQueueObject qData)
   at NetPoint.SynchSBO.SynchObjectBase.Synch()
I searched the forums to see if that error number was asked previously, didn't find any posts about this specific error. The error only gives that number and doesn't say anything about what could cause it, so I don't have any leads to go off of Every order gets this sync error; the sync error repeats each time sync runs.
Any suggestions?

Hi Jason
Something with the forum search makes it so that searching for "-5002" returns nothing while searching for "5002" returns this
[https://forums.sdn.sap.com/search.jspa?threadID=&q=5002&objID=f252&dateRange=all&numResults=15&rankBy=10001|https://forums.sdn.sap.com/search.jspa?threadID=&q=5002&objID=f252&dateRange=all&numResults=15&rankBy=10001]

Prime Infrastructure 2.1 - User add failed : Some unexpected internal error has occurred.

Setting up Prime Infrastructure to manage 2504 WLC, trying to add Lobby Ambassador and I get this error message:
User add failed : Some unexpected internal error has occurred. If the problem persists please report to the Tech Support.
Technically, this is my second attempt at setting up PI. I set it up initially with the wrong version of PI and created a lobby ambassador. I followed the instructions from the forum with a similar problem that said to remove the trap receiver on the WLC from my first attempt at installing PI.
https://supportforums.cisco.com/discussion/11110686/failed-add-device-wcs-reason-common-1-some-unexpected-internal-error-has-occured
I'm now able to add a Lobby Ambassador as long as its not the same username that I created on the previous PI setup. So I suspect this Lobby Ambassador username is somewhere on the 2504 WLC, but I can't find it anywhere to remove it.

I have just been struggling with a similar issue on a fresh install of Prime 2.1 Upgraded to 2.1.1.
If I try to create the user with lobby ambassador role it just fails with "unexpected internal error".
I eventually found that by creating the user as a normal admin user first - the user is added. You can then go in a remove the admin role and change the role to lobby ambassador. This works with no internal error and the lobby admin user is working fine.
I would say it is just a bug.

Copy Express Fails with "Internal Error (-5002) Occurred"

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